1) Potential FIRE HAZARD in the SPA!! - Sauna was so hot inside that the thermostat controls melted (no way to adjust heat) & the indicators were all well into the red hot zone. Steam shower & decorations in the area were nice but Jacuzzi Tub fills w/ luke warm water via a coin and makes a lot of noise... More

We chose to stay here during our honeymoon at the end of December 2012 and were lucky to get the Kaiser Maximillian Suite with a wood-burning fireplace. While we loved the room and the breakfast (by far the best we had during our two-week stay in Europe across 4 countries), the service and staff were horrible - worsened only by... More

My wife and I have become experts on hotels in Innsbruck, given we visit annually. We recently completed a 4 night stay at the Schwarzer Adler, in a second floor suite. In previous years we have stayed at the Penz and the Europa, neither which were great, and we were looking for another try. For whatever reason, no hotel in... More

We are not discerning travellers but this hotel is not up to the standard of similar styled and rated hotels. The customer service and attitude of the staff is poor (reception and maid). Do no expect to be warmly welcomed and assisted with your luggage. Our room was average, was only made up for a single person when we arrived... More

Very close to the city centre Nice hotel with nice typically Austrian rooms Good breakfast (although i preferred it when they had it on the basement) 5 minutes walk to town - 10 minutes to train station Little spa on the basement Fairly good Internet and Free

We stayed in Sept 2012 and really enjoyed the hotel. It is quaint and has a lot of charm with lots of antiques. The staff is extremely friendly and helpful, the rooms and bathroom were large with a wonderful view of the alps, especially from the rooftop. It is very convenient and an easy walk to the main pedestrian area.... More

The hotel is about a ten minute walk from the train station (you might need to visit the Tourist Information desk for directions on how to get there) and my wife was just starting to grumble about dragging her luggage when we got there. However, it is only five minutes walk to the main restaurant and shopping areas. From the... More

This hotel is old and quaint. Situated about 20 minutes walk from train station and about 5 minutes to old city. Rooms reasonable size, TV, small fridge, large double bed,soft,spongy, safe, air conditioned, chairs,decorated in an old quirky style. Our room was quiet but couldn't stop light in room from outside our window. Our room faced the rear of hotel... More

This hotel is enough off the beaten track - but not too much - to make it a smart choice if you want to visit the historic area but want to save a little money and don't want to be in the middle of the chaos. There is a bar across the street that can be a little noisy late... More