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Romantik Hotel Schwarzer Adler

Kaiserjaegerstrasse 2 | 6020 Innsbruck, Innsbruck 6020, Austria
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Romantik Hotel Schwarzer Adler
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Ranked #31 of 80 Hotels in Innsbruck
A recent review
5 of 5 stars reviewed 1 week ago
DONT-GET-FAT-ON-CRAP Brussels, Belgium
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217 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Charlotte, North Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We had a brief visit to Innsbruck and could not have picked a better place to stay. This authentic Austrian hotel has everything you need for a relaxing and comfortable visit in Innsbruck. The staff was extremely accommodating and informative. They recommended delicious local restaurants for us to try and some sights to see while we were there. The breakfast... More 

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Singapore, Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I travel quite a fair bit and would say that this is the hotel I am most disappointed with. It could not deliver the promise. My boyfriend and I were contemplating between the Classic and Superior room and in the end decided on the Superior room through booking.com, hugely due to the fact that on the description it indicated that... More 

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Adler_Betriebe, Inhaber at Romantik Hotel Schwarzer Adler, responded to this review

Dear guest, we are sorry about the misunderstanding with the room description. It was indeed wrong on booking.com and we have already changed it and hope for your understanding. The problem is that booking.com always needs up to 24 hours to change texts within the system. That’s why it wasn’t visible for you after one hour. As you have seen,... More 

Manchester
Top Contributor
59 reviews 59 reviews
44 hotel reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed three nights at the Schwarzer Adler. The hotel is in a great location, about 10 a minute walk from the main station and a just a few minutes walk to the old town. The staff were wonderful, very friendly and professional. Many were dressed in traditional costumes which matched the old style décor at the hotel. Our room... More 

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New York City, New York
1 review
1 of 5 stars Reviewed March 15, 2015

This hotel is highly over-rated. The only positive things we can say are the front desk staff are efficient and the wi-fi is free. Our visit started with no one to help with the luggage, parking the car and clouds of cigarette smoke rolling over us from the bar/restaurant as we entered. Our room was dark and cold and stuck... More 

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Adler_Betriebe, Inhaber at Romantik Hotel Schwarzer Adler, responded to this review

Dear guest, we thank you for choosing Schwarzer Adler Hotel and thank you for your message. We are so sorry, if you weren't that satisfied with your room during your stay in our hotel. Our hotel has a 500-year old Tyrolean hotel history. All of our rooms are rennovated each year. Nevertheless we follow the aim to consider the structure... More 

Fort Atkinson, Wisconsin
Contributor
19 reviews 19 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 1, 2015

I stayed here on business as it was listed in Booking.com under hotels with 'Airport Transfer'....which implies free transfer. Not true..14 Euros...so technically, every hotel has transfer...as it just means they call a taxi for you! Front desk clerk was nice, and said I would take a free beer and call it good...and she politely produced a voucher. At the... More 

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Adler_Betriebe, Inhaber at Romantik Hotel Schwarzer Adler, responded to this review

Dear guest, we thank you for your stay and the feedback and would like to comment on our message in order correct the statement. We clearly indicate on our websites and on all platforms that the airport transfer is at the cost. We also talked to the platform where you booked your stay and they confirmed us that we have... More 

St. John's, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed February 23, 2015

My wife and I spent 3 nights at this lovely hotel in February 2015. We would certainly stay at this hotel again and would recommend it to travelers looking to spend some time in Innsbruck. WHAT'S GREAT - Convenient location with regards to proximity to the Old Town and other tourist areas. The train station is also fairly close. -... More 

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Minneapolis, Minnesota
1 review
5 of 5 stars Reviewed February 17, 2015

We had a great stay and enjoyed the excellent Austrian inspired food of the restaurant. It was a romantic hotel with professional and excellent staff. The restaurant was quiet on the Wednesday evening in February, but we enjoyed the food, staff, and atmosphere immensely. Would definitely go back.

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leeds
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 5, 2015

We had an excellent 5 nights stay at the Schwarzer Adler over new year and we cannot fault it in anyway. The location, the staff, the room, the food are all outstanding and we will not hesitate to stay here when we return to Innsbruck.

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San Diego, California
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 17, 2014

Loved Innsbruck and loved this hotel! We wished we had planned to stay longer. The hotel is very nice, it is clean, the beds are comfortable and the staff very helpful. The only drawback was the street noise (fairly loud), which prevented us from sleeping with the windows open. The hotel is within walking of the central shopping area. If... More 

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Alexandra H, Online Marketing Manager at Romantik Hotel Schwarzer Adler, responded to this review

Dear Guest! We thank you very much for choosing our Romantik Hotel Schwarzer Adler for your stay in Innsbruck and are more than happy to read that you enjoyed your stay that much. We really do apologize the inconveniences with the street noise. We thank you for the feedback with the earplugs and can tell you that we now offer... More 

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