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All 80 Innsbruck hotels

BEST WESTERN Hotel Mondschein

4.0 of 5 Hotel   |   Mariahilfstrasse 6, Innsbruck A-6010, Austria
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Ranked #10 of 80 Hotels in Innsbruck
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
Tracey G York, United Kingdom
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362 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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English first
York, United Kingdom
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Excellent location right on the river opposite the old town. Nice quiet room as requested. Staff very efficient. Town right on doorstep. Room nice and clean, average size but nice bathroom. Parking available but we were charged for this.

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hotelmondschein, Guest Relations Manager at BEST WESTERN Hotel Mondschein, responded to this review

Dear guest, we thank you for writing a review on our hotel and are glad to hear that you liked your stay. Regarding parking: the use of our hotel-own parking garage is free for direct bookers only. Best regards from Innsbruck! More

Pocatello, Idaho
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Wonderfully positioned with the river before you and the Alps behind you. Immaculately clean rooms, great views if you get a room overlooking the river. Shopping, restaurants, pubs all within walking distance, and the hotel has a private parking garage, free of charge. The breakfast area on the 2nd floor is beautifully appointed. The pub area is also cozy and... More

Was this review helpful? Yes 1
hotelmondschein, Guest Relations Manager at BEST WESTERN Hotel Mondschein, responded to this review

Dear guests, just let's say thank you so much for your lovely review! We remember you and your wife with great pleasure and hope to see you again some day! More

New York, New York, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I had an amazing room that faced the amazing mad rushing Kranebitter Lohbach (river) that I would hate to get caught in but amazing to see. The rooms have amazing duvets all white and the beds where very comfortable. I ate downstairs in the hotels restaurant which was very nice and the meal was very well prepared. The hotel is... More

Was this review helpful? Yes 1
hotelmondschein, Leiter Gästebetreuung at BEST WESTERN Hotel Mondschein, responded to this review

Dear guest, thank you very much for writing such a positive review! You are right, the view on the river Inn is really amazing, especially when the water is high and rushes with great speed. We are happy to hear that you enjoyed your small meal (we prepare only snacks) in our hotel bar. Maybe you have the chance to... More

California
Top Contributor
66 reviews 66 reviews
23 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at the Mondschein for one night. This was originally simply a stop on our way from Salzburg to Bolzano. It became a wonderful event of its own. Innsbruck is a delightful city, and the Mondschein could not have been a better choice. We had a room with a panoramic city view, and it was wonderful. An easy walk... More

Was this review helpful? Yes 1
hotelmondschein, Leiter Gästebetreuung at BEST WESTERN Hotel Mondschein, responded to this review

Dear guests, we really want to thank you for your friendly words on our hotel. We are happy that you had such a good time in Innsbruck - maybe you will be able to stay a little longer next time! More

Hong Kong, China
2 reviews
3 of 5 stars Reviewed 4 weeks ago

We have been staying there for about 3 nights in August. Good location, nice breakfast, helpful staff. Besides of these, nothing special if comparing with the price. We paid a little more for the old town view but were assigned for the 5th floor which with a very small window only, disappointed! They should not charge same rate for the... More

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hotelmondschein, Leiter Gästebetreuung at BEST WESTERN Hotel Mondschein, responded to this review

Dear guests, first of all we want to thank you for taking your time and writing a review on our hotel. We are very sorry that you were not so happy with your room on the 5th floor. Our house is over 500 years old and all the rooms are a little different, but the view from the front rooms... More

Christchurch, New Zealand
Top Contributor
84 reviews 84 reviews
74 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed July 26, 2014

We stayed at this hotel for two nights in July. Car unloading is a little difficult and parking is in a building about 200m up a back road from the hotel, so is not ideal, although a staff member helped bring our baggage down from the carpark which was very helpful. Other than that, we found the Mondschein to be... More

Was this review helpful? Yes 1
hotelmondschein, Leiter Gästebetreuung at BEST WESTERN Hotel Mondschein, responded to this review

Dear guest, thank you very much for taking your time and writing a review on our hotel! We are happy to hear that you liked your stay. You are right when you write that parking is not the most comfortable thing when you stay with us, but we are still very happy to have a private and safe garage in... More

London
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 20, 2014

We arrived 10.30pm only to find they don't have a manager (is on holiday! no one is running the hotel?) any changes we wanted were rebuffed, didn't care. Not a nice room, looked like they allowed pets to sleep in same room as the owners, smelly, dirty carpets. Needs demolishing or major upgrade.

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hotelmondschein, Leiter Gästebetreuung at BEST WESTERN Hotel Mondschein, responded to this review

Dear customers, we are really shocked about the way you are writing about our hotel. Just to let other customers know about the situation: you had reserved a double room (1 double bed, extra beds not possible). You got a double room and arrived with 2 adults and 2 children. We offered you an additional single room (our very last... More

Zionsville, Indiana
1 review
5 of 5 stars Reviewed July 14, 2014

We were fortunate enough to get a room here in July 2014 after enjoying our stay here ten years ago and were delighted yet again by the friendly, comfortable atmosphere and the prime location which includes a parking garage. The staff was welcoming and very helpful. The room was well appointed and maintained with a gorgeous view of the city,... More

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hotelmondschein, Guest Relations Manager at BEST WESTERN Hotel Mondschein, responded to this review

Dear guests, what a pleasure to see you back at aour hotel after 10 years! We are so glad to hear that you enjoyed your stay so much and hope it will not take another ten years to see you back again! We send you our very best regards from Innsbruck! More

Auckland Region, New Zealand
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 10, 2014

This hotel is a stones throw from the old town in Innsbruck and we had a river view room which was really great. You get a good varied breakfast and there is tea and coffee available free of charge 24/7. They attended to a problem with our toilet seat quickly and efficiently and were always smiling and friendly at reception.... More

Was this review helpful? Yes
Oshkosh, WI
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 5, 2014

While my single room was very small, it was cozy. I had a nice bay window in my room that made the room seem larger than it was. The room was clean. The breakfast buffet was good. The Altstadt was within walking distance. I also enjoyed being right next to the scenic Inn River. The (slight) negatives with the hotel... More

Was this review helpful? Yes 1
hotelmondschein, Guest Relations Manager at BEST WESTERN Hotel Mondschein, responded to this review

Dear guest, we thank you very much for writing a review - it is very important for us that guests let us know what is working fine and what should be improved. Regarding our parking garage: we know that spaces are small, but we do have a person who helps people to park their cars. The window latch you described... More

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Additional Information about BEST WESTERN Hotel Mondschein

Address: Mariahilfstrasse 6, Innsbruck A-6010, Austria
Phone Number:
Location: Austria > Austrian Alps > Tirol > Innsbruck
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Hotel Mondschein 4*
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Also Known As:
Best Western Mondschein
Best Western Innsbruck
Innsbruck Best Western

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