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Grand Hotel Europa

Certificate of Excellence
Sudtiroler Platz 2, Innsbruck A-6020, Austria
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1 room 1 guest
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623 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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There are newer reviews for Grand Hotel Europa
See the most recent reviews
Connecticut
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed December 9, 2013

I just returned from a trip with my family to the Grand Hotel Europa. We loved the city of Innsbruck and loved the Grand Hotel Europa. The front desk staff was very helpful in suggesting restaurants and gave us some really good tips on places to visit. We purchased the Innsbruck card which was a great value. It gives you... More 

Was this review helpful? Yes 4
Grand Hotel E, Geschäftsführer at Grand Hotel Europa, responded to this review

Dear Guest, thank you for sharing this review about your recent stay at the Grand Hotel Europa and for your kind comment about the service. I am really glad that you and your family had a woderful time here with us and enjoyed everything. Is is with great pride that I read your kind words in regard to our staff,... More 

Petersfield, United Kingdom
Level Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed November 29, 2013

I booked a superior room and when I was shown it, it smelt really badly of smoke. It also had a stunning view of the below ground car park. However, the efficiency with which it was dealt, and the upgraded room they gave me was faultless. The receptionists and the breakfast waitresses were also smiling and helpful, but what seemed... More 

Was this review helpful? Yes 5
Grand Hotel E, Geschäftsführer at Grand Hotel Europa, responded to this review

Dear Guest, thank you for taking the time to share your opinion with us and for choosing the Grand Hotel Europa for your stay in Innsbruck. I am so sorry if your experience was not impeccable. I can reassure you that all the staff at the Hotel takes great pride in their work and strives to always meet and anticipate... More 

Jakarta, Indonesia
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed November 24, 2013 via mobile

This is a reasonably good hotel, decent location and has a good restaurant. The staff, on the other hand, just do not smile, or greet, or pay attention to you when you go past them, or when you sit in the bar waiting to be served. I am trying not to judge, but it's very difficult, when the least you... More 

Was this review helpful? Yes 6
Grand Hotel E, Geschäftsführer at Grand Hotel Europa, responded to this review

Dear Guest, thank you very much for taking the time to share your review. I am extremely sorry if your experience here with us was not entirely satisfying, and that you were not pleased with the service received. I can reassure you that all the staff at the Hotel takes great pride in their work and strive to always meet... More 

Castelli Calepio
Level Contributor
62 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed November 24, 2013

I have been back to this hotel after many years and I find the structure has been renovated without loosing the hotel charm. The checking inn and out was quick. The room was very comfortable, quite and clean. The car parking is big and located just in below the hotel. I had the dinner at the hotel restaurant and it... More 

Was this review helpful? Yes 4
Grand Hotel E, Geschäftsführer at Grand Hotel Europa, responded to this review

Dear Guest, thank you for your kind review about your recent stay at the Grand Hotel Europa. I am glad that you loved your room, the service provided by our team, and that you were able to enjoy our restaurant during your stay. I sincerely hope to welcome you back in our Hotel on your next visit to Innsbruck. Sincerely... More 

Washington, DC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 23, 2013 via mobile

The Grand Hotel Europa is a very nice hotel in a central location. The service is really what gives the hotel the 5-star review though. They accommodated my requests made before I arrived and they were extremely friendly and helpful upon arrival.

Was this review helpful? Yes 2
Grand Hotel E, Geschäftsführer at Grand Hotel Europa, responded to this review

Dear Guest, thank you so much for sharing your review about your recent stay at the Grand Hotel Europa and for your kind comment. I am pleased to read that you loved the hotel, its services and the location. I will make sure to pass your comments on to the rest of the team and I do sincerely hope to... More 

Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed November 21, 2013

We stayed in this hotel as part of our honeymoon. the room was decorated and we were given a bottle of wine to celebrate. the staff were very helpful with directions and breakfast outstanding. Loved it!

Was this review helpful? Yes 2
Grand Hotel E, Geschäftsführer at Grand Hotel Europa, responded to this review

Dear Guest, thank you for choosing the Grand Hotel Europa as part of your Honeymoon package and for taking the time to share your experience on TripAdvisor. I am glad to hear that you enjoyed your stay with us and that you were pleased with the services provided. Your entire satisfaction is exactly what we are working for and your... More 

Weerde
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed November 18, 2013

This is such a cozy place. It was the first time that I chose to stay here and I will definitely come back. A very warm reception to start with (including a warm drink of my choice while the check-in was delt with) and a swift move to my room although I arrived earlier than the official check-in time. The... More 

Was this review helpful? Yes 4
Grand Hotel E, Geschäftsführer at Grand Hotel Europa, responded to this review

Dear Guest, thank you for choosing the Grand Hotel Europa for your recent stay in Innsbruck and for taking the time to share your experience on TripAdvisor. I am so glad to hear that you enjoyed your stay with us and that you were pleased with your accomodation. I am particluarly glad that you loved the atmosphere and the service... More 

Prague, Czech Republic
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 11, 2013

I had a prolonged weekend in Innsbruck with my two daughters (9 and 7-year-old) and stayed at this charming hotel. We were pampered by the high-class service, individual attention and noble interior. My girls loved 'Sisi's bed', and breakfasts where Mrs. Fia (I hope the name is correct, otherwise I apologize) made them feel at home. The hotel may not... More 

Was this review helpful? Yes 3
Grand Hotel E, Geschäftsführer at Grand Hotel Europa, responded to this review

Dear Guest, thank you for choosing the Grand Hotel Europa for your recent week-end with your family in Innsbruck, and for taking the time to share your feedback on TripAdvisor. We love to welcome families and I am glad that you loved it here with us, but above all that you had the chance to try first hand the level... More 

Melbourne, Australia
Level Contributor
38 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed November 5, 2013

The Grand Hotel Europa is not our usual Belle Epoque style hotel that my wife and I are fond of. While the hotel itself was established in the era in question, it has been modernized so many times, that much of it's originality has been absorbed and the hotel now resembles many other business hotels that proliferate the continent. This... More 

Was this review helpful? Yes 1
Grand Hotel E, Geschäftsführer at Grand Hotel Europa, responded to this review

Dear Guest, thank you for choosing the Grand Hotel Europa for your recent stay in Innsbruck and for taking the time to share your experience on TripAdvisor. I am happy that you left the Grand Hotel Europa with a favourable impression. On the other hand, I deeply regret the fact that now a day the hotel features can not meet... More 

Prague, Czech Republic
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed November 2, 2013

Grand Hotel Europa is the best hotel I have been so far in Europe and I have been in a lot of hotels. Friendly and very helpful staff is exactly what you would expect and I was bit surprised with their attitude - way to go guys! Love the Comfort room, very spacious and beautiful! The welcome surprise was with... More 

Was this review helpful? Yes 1
Grand Hotel E, Geschäftsführer at Grand Hotel Europa, responded to this review

Dear Guest, thank you very much for choosing the Grand Hotel Europa for your stay in Innsbruck, and for taking the time to share your experience with other travellers on the on-line portal TripAdvisor. I am delighted that we exceeded your expectations. Everyone at the Grand Hotel Europa takes great care in offering our Guests a memorable stay and making... More 

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