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Grand Hotel Europa

Certificate of Excellence
Sudtiroler Platz 2, Innsbruck A-6020, Austria
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581 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hyderabad, India
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

I would revisit this hotel every time as the hotel rooms are so good and the staff members are so courteous and helpful.The station is a walk away from the station basement to the lobby. Their breakfast is far better than many 5 star hotels I have stayed in.

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

This hotel has updated rooms and nice common amenities, including a modern bar, nice lobby and traditional restaurant. Our rooms were of decent size for Europe with modern decor. Location is near the transport hub and a few minutes away from old town, which is where the action is. Bottom line - would easily stay again if Im back in... More 

Was this review helpful? Yes
Grand Hotel E, Manager at Grand Hotel Europa, responded to this review

Dear guest, thank you for choosing the Grand Hotel Europa during your recent trip to Innsbruck and for submitting your generous review. I am delighted to hear that you enjoyed so many aspects of your stay with us, especially our modern, specious rooms as well as our convenient location in the very heart of Innsbruck. Your words of appreciations will... More 

Hockessin, Delaware
Level Contributor
53 reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Being right across from the train station it was a short walk to our room upon arrival.. Hotel Manager Roman was quite attentive... a delight! Eating in the hotel restaurant was very good... see separate review.

Was this review helpful? Yes 1
Grand Hotel E, Manager at Grand Hotel Europa, responded to this review

Dear guest, thank you for choosing the Grand Hotel Europa during your recent stay in Innsbruck and for sharing a generous review on it. I am delighted to learn that you had a pleasant stay in regards to our employes as well as our excellent restaurant and hope to have the pleasure of welcoming you back here on your next... More 

England
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We visited Innsbruck at Easter to gab a couple of days skiing before the end of the season. Hadn't skied from Innsbruck before and wasn't sure how it would work. It was great. The Grand Hotel is excellent: Right by the airport bus stop. A few minutes walk from the old town. Ski hire round the corner. Ski lockers in... More 

Was this review helpful? Yes 1
Grand Hotel E, Manager at Grand Hotel Europa, responded to this review

Dear guest, thank you for taking the time to share your generous review on your experience with us. I am delighted to learn that you took the advantage of our central location to explore Innsbruck and the nearby ski areas and I am already looking forward to welcoming you back at the hotel during your next trip to the Alps.... More 

Mumbai (Bombay), India
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was perhaps the best hotel that we stayed in Austria . As we came by train from Vienna and detrained at Innsbruck rail station, we were pleasantly surprised to see the hotel indicator board directing us through the parking lot directly into the lobby of the hotel. Kevin was at the desk and he appeared eager to welcome us.... More 

Was this review helpful? Yes 1
Grand Hotel E, Manager at Grand Hotel Europa, responded to this review

Dear guest, thank you for choosing the Grand Hotel Europa during your trip to Innsbruck and for submitting a valuable feedback. I am honoured to read that you enjoyed so many aspects of your stay with us. Thank you for highlighting our friendly team as well as our central location in the very heart of Innsbruck. I will make sure... More 

Williamsburg, Virginia
Level Contributor
340 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Then good - location is across the street from the train station and a short walk to town. Our room was quite large. The bathroom was also large, with nicer ameities, robe and slippers, and a rain shower in the bathtub. The closet was large and the safe was easy to operate. There is adequate desk space. Front desk staff... More 

Was this review helpful? Yes 2
Grand Hotel E, Manager at Grand Hotel Europa, responded to this review
Google Translation

Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit genommen haben, um uns eine Bewertung zu schreiben. Zunächst möchte... More 

Level Contributor
38 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed May 16, 2015

The hotel location in front of main bus and trian station, hotel staff were so kind specially Mis Henny, air conditioning was cool and the room space was big and enough for laguages, larg toilet, everythings close to the hotel, great welcoming and private car parking, wifi was fine and good really it deserves 5 star hotel.

Was this review helpful? Yes 2
Grand Hotel E, Manager at Grand Hotel Europa, responded to this review

Dear guest, thank you for choosing the Grand Hotel Europa for you recent stay and for sharing your valuable feedback. I am pleased to learn, that you enjoyed your stay in regards to our friendly staff, spacious rooms as well as our central location and hope to have the pleasure of welcoming you back in Innsbruck in near future. Best... More 

Sao Paulo
Level Contributor
268 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 172 helpful votes
4 of 5 stars Reviewed May 14, 2015

My wife and I have stayed at this hotel many times over the years. One of the postings made here complained of the location. This was one of the grand hotels when rail travel was considered the only way to go. I believe the Orient Express used to stop in Innsbruck. The hotel has modernized over these years and and... More 

Was this review helpful? Yes 1
Grand Hotel E, Manager at Grand Hotel Europa, responded to this review

Dear guest, thank for choosing the Grand Hotel Europa for your recent stay and for sharing your feedback, here on Tripadvisor. I am delighted to learn your appreciation towards our spacious rooms as well as our convenient location, only few steps from the main tourist attractions. I will make sure to share your kind words with the entire team and... More 

Naples, Florida
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 12, 2015 via mobile

You can find a lot better 3 star hotels in the area! This is in a so / so part of town right across the street from bus/train station, very noisy, people sitting on the sidewalks and they have to share the parking garage with all the train goers, didn't feel comfortable parking my BMW. The rooms are really poorly... More 

Was this review helpful? Yes
Grand Hotel E, Manager at Grand Hotel Europa, responded to this review

Dear guest, thank you for taking the time to share a constructive feedback on your recent stay with us and for sharing it here on tripadvisor. I am very sorry to read about your disappointing experience and to learn that we could not meet your expectations. We always value our guests comments and impressions, especially if they could help us... More 

Saint Paul, Minnesota
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 8, 2015

The hotel was very nice, room was spacious, very clean, very comfortable. The staff was very friendly and helpful. The Location was Ok, about a 10 min walk to old town. The Hotel was across the street from train depot. From the depot and to the east Innsbruck is kind of sleazy. From the hotel and to the west, including... More 

Was this review helpful? Yes 2
Grand Hotel E, Manager at Grand Hotel Europa, responded to this review

Dear guest, thank you for choosing the Grand Hotel Europa during your trip to Innsbruck and for leaving a valuable review. I am pleased to learn your appreciation towards our spacious, comfortable rooms as well as our central location and truly hope to have the pleasure of welcoming you back with us during your next getaway to the Alps. Best... More 

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