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Grand Hotel Europa

Certificate of Excellence
Sudtiroler Platz 2, Innsbruck A-6020, Austria
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Grand Hotel Europa
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Grand Hotel Europa
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570 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Williamsburg, Virginia
Top Contributor
322 reviews 322 reviews
53 hotel reviews
129 helpful votes 129 helpful votes
5 of 5 stars Reviewed yesterday NEW

Then good - location is across the street from the train station and a short walk to town. Our room was quite large. The bathroom was also large, with nicer ameities, robe and slippers, and a rain shower in the bathtub. The closet was large and the safe was easy to operate. There is adequate desk space. Front desk staff... More 

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Senior Contributor
36 reviews 36 reviews
26 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel location in front of main bus and trian station, hotel staff were so kind specially Mis Henny, air conditioning was cool and the room space was big and enough for laguages, larg toilet, everythings close to the hotel, great welcoming and private car parking, wifi was fine and good really it deserves 5 star hotel.

Was this review helpful? Yes 1
Grand Hotel E, Manager at Grand Hotel Europa, responded to this review

Dear guest, thank you for choosing the Grand Hotel Europa for you recent stay and for sharing your valuable feedback. I am pleased to learn, that you enjoyed your stay in regards to our friendly staff, spacious rooms as well as our central location and hope to have the pleasure of welcoming you back in Innsbruck in near future. Best... More 

Sao Paulo
Top Contributor
264 reviews 264 reviews
108 hotel reviews
169 helpful votes 169 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I have stayed at this hotel many times over the years. One of the postings made here complained of the location. This was one of the grand hotels when rail travel was considered the only way to go. I believe the Orient Express used to stop in Innsbruck. The hotel has modernized over these years and and... More 

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Grand Hotel E, Manager at Grand Hotel Europa, responded to this review

Dear guest, thank for choosing the Grand Hotel Europa for your recent stay and for sharing your feedback, here on Tripadvisor. I am delighted to learn your appreciation towards our spacious rooms as well as our convenient location, only few steps from the main tourist attractions. I will make sure to share your kind words with the entire team and... More 

Naples, Florida
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago via mobile

You can find a lot better 3 star hotels in the area! This is in a so / so part of town right across the street from bus/train station, very noisy, people sitting on the sidewalks and they have to share the parking garage with all the train goers, didn't feel comfortable parking my BMW. The rooms are really poorly... More 

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Grand Hotel E, Manager at Grand Hotel Europa, responded to this review

Dear guest, thank you for taking the time to share a constructive feedback on your recent stay with us and for sharing it here on tripadvisor. I am very sorry to read about your disappointing experience and to learn that we could not meet your expectations. We always value our guests comments and impressions, especially if they could help us... More 

Saint Paul, Minnesota
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel was very nice, room was spacious, very clean, very comfortable. The staff was very friendly and helpful. The Location was Ok, about a 10 min walk to old town. The Hotel was across the street from train depot. From the depot and to the east Innsbruck is kind of sleazy. From the hotel and to the west, including... More 

Was this review helpful? Yes 1
Grand Hotel E, Manager at Grand Hotel Europa, responded to this review

Dear guest, thank you for choosing the Grand Hotel Europa during your trip to Innsbruck and for leaving a valuable review. I am pleased to learn your appreciation towards our spacious, comfortable rooms as well as our central location and truly hope to have the pleasure of welcoming you back with us during your next getaway to the Alps. Best... More 

Munich, Germany
Top Contributor
80 reviews 80 reviews
60 hotel reviews
105 helpful votes 105 helpful votes
4 of 5 stars Reviewed April 20, 2015

It is not easy to write a fair review, as this hotel has strong points, but also negative ones The pros: -Location is very convenient. The railway station is on the other side of the place and under the place is a large parking. Walking to city center takes max. 10 minutes. -staff is friendly and helpful -rooms are spacious... More 

Was this review helpful? Yes 1
Grand Hotel E, Manager at Grand Hotel Europa, responded to this review

Dear guest, thank you for taking the time to write a feedback on your recent stay at the Grand Hotel Europa. I appreciate your kind words towards our helpful staff, our specious rooms as well as our central location.Be assured, that I will pass them on to the entire team. I would also like to take the opportunity to thank... More 

Senior Contributor
33 reviews 33 reviews
19 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 11, 2015

Perfect position right in front of the main station, great bar and restourant and good rooms for a quality sleep in this lovely city inside the alps: the hotel is really tipical and also the staff friendly, only problem is the restourant cery very expensive

Was this review helpful? Yes 1
Grand Hotel E, Manager at Grand Hotel Europa, responded to this review

Dear guest, thank you for taking the time to submit your kind comments on your recent stay at our hotel. I am glad to find out, that you enjoyed your stay and appreciate you for pointing out our helpful team, as well as our convenient location. We are all looking forward to having you back at our hotel on your... More 

Newton Abbot, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 10, 2015

I stayed at the Europa from 8th - 12th March with colleagues. My room was a superior and was brilliant - very spacious, huge bed, sofa, desk area, safe, TV, good WiFi connection and a nice bathroom. Being on the 4th floor I was also lucky enough to have a view of the mountains too. The location of the hotel... More 

Was this review helpful? Yes 1
Grand Hotel E, Manager at Grand Hotel Europa, responded to this review

Dear guest, thank you for choosing the Grand Hotel Europa for your recent stay and for writing a valuable feedback on your experience. I am pleased to read your kind words of appreciation towards our friendly and helpful staff members, as well as your positive comments in regards to our spacious, comfortable rooms and our central location. I would also... More 

Mumbai
Senior Contributor
49 reviews 49 reviews
26 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed April 10, 2015

Off late I have been liking Hotels that get to know u as a person, and not just ATM card, and attend to your needs. I found Grand Europa to be just that. Centrally located just outside the main station, they took the trouble to picking us up from the station, free of charge. Room was big and clean and... More 

Was this review helpful? Yes 1
Grand Hotel E, Manager at Grand Hotel Europa, responded to this review
Google Translation

Sehr geehrter Gast, vielen Dank, dass Sie sich bei Ihrem letzten Aufenthalt in Innsbruck für das Grand Hotel Europa entschieden... More 

Huntington, New York
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 9, 2015

Between the staff and the great breakfasts - there is no better way to start your day in Innsbruck. While it was a Holiday weekend in Austria they still found us restaurants and activities for myself and two children (ages 7 & 11). We had a great time and will definitely return to this hotel.

Was this review helpful? Yes 1
Grand Hotel E, Manager at Grand Hotel Europa, responded to this review

Dear guest, thank you for taking the time to share a feedback on your recent experience at the Grand Hotel Europa. I am pleased to learn, that you had a fantastic time in Innsbruck and that we could make the holidays for you and your loved ones even more enjoyable. I will gladly share your kind words with the entire... More 

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