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Grand Hotel Europa

Certificate of Excellence
Sudtiroler Platz 2, Innsbruck A-6020, Austria
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1 room 1 guest
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Grand Hotel Europa
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626 Reviews from our TripAdvisor Community

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Traveler rating
    343
    176
    75
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    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
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  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
  • All months
    (626)
  • Mar-May only
    (126)
  • Jun-Aug only
    (191)
  • Sep-Nov only
    (148)
  • Dec-Feb only
    (161)
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2 reviews
5 of 5 stars Reviewed yesterday NEW

Everything are wonderful in this hotel. Romantic,luxurious, very nice resturant and they have an employee named Christoph , he is very respectable, smiley, morality and helper. Thanks alot Grand Hotel europ for every thing. Thanks alot christoph for your cooperation .

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Sharon, Canada
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed at this hotel for one night while transiting to Vienna. On the website when booking, it stated that the hotel was newly renovated and was a 5-start hotel. After staying there, I would say perhaps it may be "5-star" for lack of higher end hotels in the area, but overall I would consider it more of a 4-start... More 

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Wyckoff, New Jersey
Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a modern hotel located in the heart of Innsbruck. Easy to walk to sights, and many restaurants. The room was clean, sleek, and large. There was large bathroom, walk in closet, desk with a lap top, and a large tv. The room has many high tech features such as controls for the window coverings next to your bed!... More 

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Grand Hotel E, Manager at Grand Hotel Europa, responded to this review

Dear guest, thank you for staying at the Grand Hotel Europa and for sharing your comments on your experience. I am pleased to learn your appreciation towards our spacious rooms, high tech features as well as our central location in the very heart of Innsbruck. I would also like to thank you for highlighting our delicious breakfast buffet and truly... More 

Dubai, United Arab Emirates
Level Contributor
46 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed for 2 nights in August. Most of the staff were very helpful except for Sabrina (I guess she was the front office manager) who I found was making faces and was not helpful at all). There was a problem with the Wifi which was not functioning in my room. Highlighted the same to the staff but the problem... More 

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Grand Hotel E, Manager at Grand Hotel Europa, responded to this review

Dear guest, thank you for choosing the Grand Hotel Europa during your trip to Innsbruck and for submitting your valuable review. I am very delighted to read your appreciation towards our staff members as well as our rich breakfast buffet and our central location, which allows you to reach the historical city center within few minutes. I am sorry to... More 

Level Contributor
83 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago

Centrally located, nice hotel. The room, facing the train station was a bit noisy during the night due to traffic. The hotel parking is underground and common to the rail station and a supermarket. Breakfast is fine and inside the hotel restaurant which is very nice.

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Grand Hotel E, Manager at Grand Hotel Europa, responded to this review
Google Translation

Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit genommen haben, um uns ein Feedback zu schreiben. Es freut... More 

Little Silver, New Jersey
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago

Spent two nights on trip with Swiss friends. All of of very pleased with rooms, service and friendly competent staff. Everybody will to go out of their way to make us comfortable and help in every way. Breakfast buffet excellent. Location near all old city without being in the middle of all the tourist buses and crowds. Near train station... More 

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Grand Hotel E, Manager at Grand Hotel Europa, responded to this review

Dear guest, thank you for staying at the Grand Hotel Europa and for taking the time to share your comments and thoughts. I am very pleased to find out that you and your friends could enjoy many aspects of your stay and took the advantage of our convenient location to explore our wonderful city. I would also like to thank... More 

Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great spot, central to everything. Good breakfast. Also across the road from the train station 👌 easy access to the mountains aswell. Will definately stay here again when we return. Go in december see the christmas markets

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Grand Hotel E, Manager at Grand Hotel Europa, responded to this review
Google Translation

Sehr geehrter Gast, vielen Dank für Ihre nette Bewertung. Es freut mich sehr zu lesen, dass Sie Ihren letzten Aufenthalt... More 

Livingston, New Jersey
2 reviews
5 of 5 stars Reviewed 4 weeks ago

we have stayed at the Grand Hotel Europa numerous times over the past several years and keep returning. We travel a lot -- this is one of our favorites. Great location, people, service -- they are friendly, not just hotel staff doing their job because they have too. Easy to reach all hiking areas then relax for a wonderful dinner... More 

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Grand Hotel E, Manager at Grand Hotel Europa, responded to this review
Google Translation

Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit genommen haben, um uns eine Bewertung zu schreiben. Es freut... More 

Brentwood, California
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed July 28, 2015

We got to this hotel and our rooms were not ready (pretty standard in Europe). The manager and sales director came and talked with us, offered us free cocktails. They were so personable at this hotel. They took time to sit with us, and were really friendly. It was clean, in a great location, had a good breakfast. The train... More 

Was this review helpful? Yes 1
Grand Hotel E, Manager at Grand Hotel Europa, responded to this review

Dear guest, thank you for staying at the Grand Hotel Europa and submitting your generous feedback. I am very pleased to learn that you had an enjoyable stay in many aspects. Your kind comments towards our friendly staff members will be gladly shared with the entire team. Best regards and hope to have the pleasure of welcoming you back at... More 

Kuala Lumpur
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed July 25, 2015

This is the only hotel in Innsbruck which has a 5 star rating. However to be very fair and honest, I am of the opinion that it does not deserve the 5 star rating. I would give it a 3 star rating, at best 4 star. It is not only old and requires modernisation, it is not well equipped. Facilities... More 

Was this review helpful? Yes 1
Grand Hotel E, Manager at Grand Hotel Europa, responded to this review

Dear guest, thank you for taking the time to leave you constructive fedback on your experience with us. I am sorry to learn that we could not meet your expectation in regards to our facilities as well as to our location, which is most of the time very much appreciated. I truly apologize for any inconveniences with your luggage. Please,... More 

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