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Grand Hotel Europa

5.0 of 5 Sudtiroler Platz 2, Innsbruck A-6020, Austria
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Certificate of Excellence 2014
Grand Hotel Europa
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Grand Hotel Europa
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526 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The staff was patient in guiding us and providing information on the attractions. Room are quite spacious with a mini walk in wardrobe to put your winter clothing and ski equipment. Everything is great , good sound proof , couldnt hear outside traffic noise at all. However , i would like to comment on the bathroom. There wasnt a drain... More 

Was this review helpful? Yes
Grand Hotel E, Manager at Grand Hotel Europa, responded to this review

Dear guest, thank you for choosing the Grand Hotel Europa for your recent stay and for submitting your valuable review. I am very delighted to learn about your appreciations towards our friendly staff and our spacious rooms. Thank you for bringing the problem with your bathroom to my attention, I can assure you that steps of improvement have been already... More 

Manhasset, New York
1 review
5 of 5 stars Reviewed 1 week ago NEW

Stayed here for two days in January 2015 with family of 6. We had many needs (not everyone skiing, older children, younger children...) Roman, the General Manager, was an exceptional host. He tracked down our lost luggage, helped get us skiing equipment, found a gym for a younger daughter, and sent us home with the Austrian coffee we fell in... More 

Was this review helpful? Yes
Grand Hotel E, Manager at Grand Hotel Europa, responded to this review

Dear guest, thank you for taking the time and sharing your valuable feedback on your recent stay at the Grand Hotel Europa. I am delighted to read your words of appreciation towards our efficient staff and to learn that we made your stay enjoyable. Be assured that I will share those compliments with the entire team. Furthermore thank you for... More 

Indiana
Top Contributor
71 reviews 71 reviews
64 hotel reviews
110 helpful votes 110 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here last summer while on a 2week trip through Austria with our kids. Property is very conveniently located across from the train station and it isn't far from the old town area. The hotel is modern and staff very friendly and welcoming. There is nothing particularly special or luxurious about this hotel but I did not see or find... More 

Was this review helpful? Yes
Grand Hotel E, Manager at Grand Hotel Europa, responded to this review

Dear guest, thank you for submitting your feedback on TripAdvisor. I do appreciate you for pointing out our central location,only few steps from the historical city center and for mentioning our friendly staff members. Hope to have the opportunity to welcome you back soon. Best regards, General Manager More 

Haywards Heath
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were shipped out to this hotel due to a 24 hour BA delay so our experience was based on more than 100 people descending on this hotel at once. The team were efficient and very friendly, the manager had a great personality and was a breath of fresh air after our sit at the airport all day. The team... More 

Was this review helpful? Yes
Grand Hotel E, Manager at Grand Hotel Europa, responded to this review

Dear guest, thank you for taking your time to provide us with your comments on your recent stay at our hotel. I am glad to learn that we could still make your short,unexpected stop over,due to BA dalay,enjoyable and would be more than happy to welcome you back in Innsbruck at any other occasion . We do appologize for any... More 

Prague, Czech Republic
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was in this lovely town and hotel for the second time and they again showed me how it should work in 5 star hotel. The hotel room was really nice with a breath taking mountain view, the breakfast was just yummy and everybody was really helpful and always smilling at us! Innsbruck is one of my favorite places and... More 

Was this review helpful? Yes
Grand Hotel E, Manager at Grand Hotel Europa, responded to this review

Dear guest, thank you for sharing your kind comments on Trip Adviser. I am delighted to hear that we made your recent stay at our hotel enjoyable . Be assured that your compliments on our helpful, smiling staff ,our rooms with breathtaking mountain views and excellent dinning will be shared with the entire hotel team. We look forward to welcoming... More 

Sao Paulo
Top Contributor
242 reviews 242 reviews
101 hotel reviews
166 helpful votes 166 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I have stayed at this hotels on various occasions coming and going to the Alto Adige. The hotel only gets better. The rooms are modern, the bathrooms are a great size with excellent toiletries and the dining room for both breakfast and dinner cannot be surpassed.

Was this review helpful? Yes
Grand Hotel E, Manager at Grand Hotel Europa, responded to this review

Dear guest, thank you for your kind feedback. Lovely to hear that you always enjoy your stay at our hotel. I appreciate you pointing out our modern, specious rooms and excellent dinning experience. We are all looking forward to welcoming you and your wife during your next trip to Alto Adige. Best regards, General Manager More 

Jersey, null, Jersey
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Lovely hotel, have stayed here twice now. Close to the train station. The restaurant is worth a visit and the breakfast was good. Short walk into town to shops, area around hotel not recommended (due to proximity to train station) .Front desk very helpful and the rooms are very modern.

Was this review helpful? Yes
Grand Hotel E, Manager at Grand Hotel Europa, responded to this review

Dear guest, thank you for taking your time to submit feedback on your recent stay at Grand Hotel Europa. I am delighted to read your kind comments regarding our helpful staff members, restaurant and our central location. Be assured that I will share your compliments with the entire team. I hope to have the opportunity to welcome you back in... More 

Zurich, Switzerland
Top Contributor
91 reviews 91 reviews
91 hotel reviews
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed for one night and got a nice deal on the room rate so the price/quality ratio was excellent. The hotel is located just opposite the train station so it is very well placed if you arrive by train as we did. You are in the lobby 5 minutes after leaving the train. To the old town it is... More 

Was this review helpful? Yes
Grand Hotel E, Manager at Grand Hotel Europa, responded to this review

Dear Guest, I am delighted to hear your kind words and thank you for your lovely review. Personally I'm very sorry that the temperature in room was too hot. In the meantime we have already improved our airconditioning system. It is with immense pleasure that I hear that you found everything about the Grand Hotel Europa amazing. I will be... More 

boulder, colorado
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Second time staying here and i would definitely stay here again! Very friendly and helpful staff especially Roman the general manager. What a nice guy. Went out of his way to help a couple of tourists! The restaurant and bar are wonderful. Great base for a stay in Innsbruck, directly across the street from the train station (1 minute walk)... More 

Was this review helpful? Yes
Grand Hotel E, Manager at Grand Hotel Europa, responded to this review

Dear Guest, I am delighted to hear your kind words and thank you for your lovely review. It is with immense pleasure that I hear that you found everything about the Grand Hotel Europa amazing. I will be sure to share your lovely words with all my wonderful team and I sincerely hope to have you again soon as our... More 

Melbourne, Australia
Contributor
18 reviews 18 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were so impressed with the standard of the breakfast - particularly, the diligent, enthusiastic and helpful service. A manager stands and observes/advises the staff which adds to the professionalism. All hotels should come and take notes. So, in summary: Two main positives are 1) Location 2) The Breakfast Two negatives (but could be easily fixed by management): 1) The... More 

Was this review helpful? Yes 1
Grand Hotel E, Manager at Grand Hotel Europa, responded to this review

Dear Guest, I am delighted to hear your kind words and thank you for your lovely review. I would like to say also thank you for your comment concerning the complimentary water in our guest rooms. Please kindly note that we're offering complimentary water als day in our entrance area. I will be sure to share your lovely words with... More 

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Additional Information about Grand Hotel Europa

Address: Sudtiroler Platz 2, Innsbruck A-6020, Austria
Location: Austria > Austrian Alps > Tirol > Innsbruck
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hotel Europa 5*
Number of rooms: 122
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Also Known As:
Grand Hotel Innsbruck
Grand Resort Innsbruck
Hotel Style:
#4 Business Hotel in Innsbruck
#5 Luxury Hotel in Innsbruck
#8 Family Hotel in Innsbruck

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