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Grand Hotel Europa

Certificate of Excellence
Sudtiroler Platz 2, Innsbruck A-6020, Austria
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607 Reviews from our TripAdvisor Community

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Traveler rating
    336
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    71
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
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  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
  • All months
    (607)
  • Mar-May only
    (126)
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    (175)
  • Sep-Nov only
    (145)
  • Dec-Feb only
    (161)
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Brentwood, California
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We got to this hotel and our rooms were not ready (pretty standard in Europe). The manager and sales director came and talked with us, offered us free cocktails. They were so personable at this hotel. They took time to sit with us, and were really friendly. It was clean, in a great location, had a good breakfast. The train... More 

Was this review helpful? Yes
Grand Hotel E, Manager at Grand Hotel Europa, responded to this review

Dear guest, thank you for staying at the Grand Hotel Europa and submitting your generous feedback. I am very pleased to learn that you had an enjoyable stay in many aspects. Your kind comments towards our friendly staff members will be gladly shared with the entire team. Best regards and hope to have the pleasure of welcoming you back at... More 

Kuala Lumpur
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

This is the only hotel in Innsbruck which has a 5 star rating. However to be very fair and honest, I am of the opinion that it does not deserve the 5 star rating. I would give it a 3 star rating, at best 4 star. It is not only old and requires modernisation, it is not well equipped. Facilities... More 

Was this review helpful? Yes 1
Grand Hotel E, Manager at Grand Hotel Europa, responded to this review

Dear guest, thank you for taking the time to leave you constructive fedback on your experience with us. I am sorry to learn that we could not meet your expectation in regards to our facilities as well as to our location, which is most of the time very much appreciated. I truly apologize for any inconveniences with your luggage. Please,... More 

London, United Kingdom
Level Contributor
81 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here in Oct for 2 nights and were impressed with the old world charm the hotel offered and the proximity to the rail station and city center. The restaurant serves excellent breakfast. It has bus stop and tram station opposite to it. Free wifi and clean rooms were the highlights.

Was this review helpful? Yes
Grand Hotel E, Manager at Grand Hotel Europa, responded to this review

Dear guest, thank you for taking the time to write a valuable feedback on your experience with us. I am glad to find out that you had an enjoyable stay and took the advantage of our central location to visit the sights of Innsbruck. Thank you for highlighting our excellent breakfast buffet. Best regards and hope to have the opportunity... More 

Melbourne, Victoria, Australia
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 1 week ago

Well located near the train station and easy to walk to from there on arrival and departure. Only two blocks from the city centre and main tourist areas. Modern and clean with a friendly and helpful staff.

Was this review helpful? Yes
Grand Hotel E, Manager at Grand Hotel Europa, responded to this review
Google Translation

Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit genommen haben, um uns eine Bewertug zu schreiben. Es freut... More 

Barcelona, Spain
Level Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

I decided to reserve this room because I wanted to stay very close to the historic Old Town. The Hotel was very comfortable and the room very spacious and I enjoyed my stay. The room is very spacious and has every amenity you could need or want. The TV had English, Spanish and other languages but at least it had... More 

Was this review helpful? Yes
Grand Hotel E, Manager at Grand Hotel Europa, responded to this review

Dear guest, thank you for taking the time to write a generous feedback on your experience with us. What a pleasure to read that you had a fantastic stay and that you took advantage of our central location to explore the city. Thank you for highlighting our spacious, comfortable rooms as well as the convenient conection with the parking. Best... More 

Lexington, Massachusetts
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

The moment that we walked into Grand Hotel Europa, we immediately felt welcomed and cared for. The room was spacious, very clean and comfortable. The staff was eager to help and very pleasant, speaking in many languages. Overall, it was a very nice experience.

Was this review helpful? Yes
Grand Hotel E, Manager at Grand Hotel Europa, responded to this review
Google Translation

Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit genommen haben, um uns ein Feedback, hier auf Tripadvisor zu... More 

Beaufort, South Carolina
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Innsbruck was the 5th hotel (in the 5th country) on our family vacation to Europe. It was so nice to get off the train & go straight to our hotel with out even leaving the station (signs to the hotel lead you straight to an elevator that brings you right to the lobby of the hotel)! Even though the lobby... More 

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Grand Hotel E, Manager at Grand Hotel Europa, responded to this review

Dear guest, thank you for taking the time to share your comments and thoughts on your recent experience at the Grand Hotel Europa. What a pleasure to read your kind words of appreciation.I am pleased to learn that you enjoyed your stay in Innsbruck and we all could help to make the settling in for your daughter a little bit... More 

Singapore, Singapore
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel is across the street from the train station and is linked via an underground carpark, onto an elevator straight to the hotel lobby - a great plus point especially on a rainy day arrival and departure! Warm friendly staff and at whatever time of day we happened to be strolling in or out of the hotel, the GM... More 

Was this review helpful? Yes
Grand Hotel E, Manager at Grand Hotel Europa, responded to this review

Dear guest, thank you for staying at the Grand Hotel Europa during you recent trip to Innsbruck and for submitting a generous review on it. I am delighted to learn that you could enjoy so many aspects of your stay, especially in regards to our friendly staff, spacious rooms and take full advantage of our central location to explore the... More 

Mumbai (Bombay), India
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

One of the best hotels I have stayed in Europe. Not only is the ambiance fantastic, the service in the hotel was outstanding. The rooms were spacious and extremely comfortable.The staff was professional yet very warm and helpful. The breakfast is elaborate and of superior quality. Loved the quaint setting of the cafe and the spa. A sure value for... More 

Was this review helpful? Yes
Grand Hotel E, Manager at Grand Hotel Europa, responded to this review

Dear guest, thank you for choosing the Grand Hotel Europa during your recent trip to Innsbruck and for leaving a generous review on it. I am delighted to learn that you had a wonderful stay and that you enjoyed so many aspects of it. Thank you for mentioning our friendly and always helpful team as well as our central location,... More 

Beaufort, South Carolina
1 review
5 of 5 stars Reviewed 3 weeks ago

After a very long day of travel, it was so nice to walk out of the train station, across a parking lot, and directly into an elevator to the lobby of this hotel. The staff went above and beyond to meet my every possible need. All of the staff speak great english, which was incredibly helpful. There is a very... More 

Was this review helpful? Yes
Grand Hotel E, Manager at Grand Hotel Europa, responded to this review

Dear guest, thank you for choosing the Grand Hotel Europa during your recent trip to Innsbruck and for submitting your generous review. I am pleased to read that we made your stay enjoyable in so many aspects. Thank you for mentioning our friendly staff as well as our spacious, comfortable rooms. It was a pleasure to have you at our... More 

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