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Castellani Parkhotel

Alpenstrasse 6, Salzburg A-5020, Austria
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1 room 1 guest
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Castellani Parkhotel
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283 Reviews from our TripAdvisor Community

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Traveler rating
    85
    118
    50
    22
    8
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
  • All months
    (283)
  • Mar-May only
    (49)
  • Jun-Aug only
    (111)
  • Sep-Nov only
    (58)
  • Dec-Feb only
    (65)
All months
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Stayed here as part of a tour. Bed was two small cots with lumpy pillows in a very small, hot room. No tea pot. Breakfast choices were extremely limited. Coffee rationed by the server. Poor location. I did not feel like a valued guest.

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Mumbai
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is about 15 mins walk (or a 10 minute bus ride) from the main happening areas of Salzburg and that is a bit of a limitation especially if you wish to return back to the hotel to relax. The staff is extremely friendly and helpful. However, the aircon on the 5th floor is extremely weak - to the... More 

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Sales_Assistant, General Manager at Castellani Parkhotel, responded to this review

Dear guest, Thank you very much for your constructive Feedback. Your comment shows clearly where we have to make improvements. I shared your comments within my Team to improve our quality and service offer in future. I would like to take this opportunity to apologize for the unpleasant experience. I thank you again for posting your comment and hope to... More 

Winston Salem, North Carolina
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This hotel is in a very nice location , about a 12 minute walk to the Old a City Center. The rooms were clean and comfortable. The daily breakfast buffet was amazing! I would definitely return to this hotel! Staff were polite and efficient. No complaints whatsoever. Highly recommended!

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Sales_Assistant, General Manager at Castellani Parkhotel, responded to this review

Dear Lisa C, Thank you for posting your comment on TripAdviser! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Gerhard Seidl - General Manager More 

Southern CA
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Stayed with my partner as part of a group. They had a negotiated single rate but since I was there too they charged us for a double. The problem I see is that instead of charging the upgrade amount (20 euros) they increased us from the negotiated rate to 200 euros a night. That was approximately 30 euros not 20.... More 

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Sales_Assistant, Manager at Castellani Parkhotel, responded to this review

Dear Alta2, Thank you very much for your constructive Feedback. Your comments shows clearly where we have to make improvements. I shared your comments within my team and we assure you that these problems will not happen again in the future. I would like to take this oportunity to apologise for the unpleasant experience. I thank you again for posting... More 

Palm Desert, CA
Level Contributor
108 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The rooms are generous by European standards and bathrooms very nice. The garden behind the main building is a great place to relax with some wine and the chapels on the grounds offer some charm. It's a bit of a hike to Old Town but the site is quiet and beds are excellent. Breakfast has an abundance of choices and... More 

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Sales_Assistant, Manager at Castellani Parkhotel, responded to this review

Dear Barbara J, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Gerhard Seidl - General Manager More 

Staad, Switzerland
Level Contributor
77 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed July 21, 2015

The good points Well located, a 15 minute walk from the old town and a good bus service Quick check-in with friendly staff Nice room and bathroom with good complimentary toiletries Friendly staff and helpful staff Good buffet breakfast Attractive outdoor and indoor dining areas The not so good points We were in room 203 above the breakfast room. There... More 

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Sales_Assistant, Manager at Castellani Parkhotel, responded to this review

Dear guest, dear zortean, thank you very much for taking your time to rate your stay in our hotel. The oppinions of our guests are very important to us. We are very happy to hear that you had an enjoyable stay due to our central but as well calm location and and that we could pamper you with the general... More 

Schertz, TX
Level Contributor
50 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed July 10, 2015

We stayed here with a Grand European tour. The room was VERY small. The air conditioning did not work well. I was sweating again right after I took a shower. There were 2 "twin" beds. I call them twin beds because they were identical. They appeared smaller than an American twin bed. Be very careful if you toss in your... More 

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Sales_Assistant, Manager at Castellani Parkhotel, responded to this review

Dear Sandianc, thank you very much for taking your time to rate your stay at our hotel. We apologize that the air condition doesn´t work in your room - we forwoarded your comment to the responsible departement and optimized this failure. We deeply regret that you had inconviniences with the connection between the light and the electricity of the socket... More 

Neath, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 28, 2015

Stayed here on Great Rail Journey tour. General impression on arrival of a smaller hotel with a more personal approach. It is actually much bigger than it looks and it was apparent at breakfast that they really could not cope with the number they had staying -it was difficult to find a table and staff had to be asked for... More 

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Sales_Assistant, Manager at Castellani Parkhotel, responded to this review

Dear guest, Dear valleysgi ..., thank you very much that you took your time to rate your stay at our hotel. It´s a pleasure to hear that we could pamper you with the food at our restaurant. We deeply apologize that you had inconnveniences at the breakfast. Sometimes it´sdifficult to handle so many people but we try to proof our... More 

Cambridge, United Kingdom
Level Contributor
46 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed June 28, 2015

I've just written a review praising the service in a hotel in Vienna. I rarely write critical reviews as hotel work is hard. We stayed a few nights at this hotel which is within walking distance of Salzburg old town. We'd travelled from Vienna and looked forward to a cup of tea. When it arrived it was two cups with... More 

Was this review helpful? Yes 1
Sales_Assistant, Manager at Castellani Parkhotel, responded to this review

Dear guest, dear Terry W, thank you very much for taking your time to rate your stay at our hotel. The oppinions of our guests are very important to us. We deeply apologize that you were not satisfied with our service - we forwarded your comment to the responsible instance and hope that this won´t happen again. It´s a pitty... More 

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