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Mercure Salzburg City

#46 of 136 Hotels in Salzburg
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Bayerhamerstrasse 14 a, Salzburg 5020, Austria
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1 room 1 guest
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661 Reviews from our TripAdvisor Community

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Traveler rating
    136
    330
    141
    38
    16
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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    (661)
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    (121)
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There are newer reviews for Mercure Salzburg City
See the most recent reviews
Oswestry, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 27, 2015

Our familly party of 8 stayed here from 19th July to 24th July. Slightly further out than we expected, about 5 mins. walk to the train/bus station and 15 mins to tthe old town area, not a problem as most of us enjoyed the walk. Wherever we walked was very clean and free of litter and we were all very... More 

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smaass, Manager at Mercure Salzburg City, responded to this review

Dear Mickrick, Thank you for taking the time to give us such a detailed feedback on your stay at Mercure Hotel Salzburg City. I´m sorry for the trouble caused during the check in and we are very glad that your stay turned out to be such a lovely one. We will be more than happy to be your host for... More 

Zurich, Switzerland
Level Contributor
135 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
3 of 5 stars Reviewed July 23, 2015

We stayed in room 335 (and will be the same case for room 135 & 235) and the wifi was so weak that it was just like non-existence. We requested to change to another room but they were fully booked on that day and we were only able to change the next day. The manager on duty, Marieka was very... More 

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smaass, Manager at Mercure Salzburg City, responded to this review

Dear Fapoon, thank you for your review. We are very sorry that you had several aspects during your stay here that weren´t that satisfied. As an apprenticeship company we also train our apprentice at the front desk. Although they get trainded in all the aspects which belong to a complete and correct check in before they work at the front... More 

Petersfield, United Kingdom
Level Contributor
139 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
5 of 5 stars Reviewed July 20, 2015

We stayed here for one night in July 2015 en-route to Austria. We needed a hotel with cheap parking and secure storage for our mountain bikes - this hotel came up at the top of our short-list. There is outside parking (8 Euros a day) or underground parking (15 Euros a day). Because many of the conference rooms are not... More 

Was this review helpful? Yes
smaass, Manager at Mercure Salzburg City, responded to this review

Dear guest, thank you for recommending us! It is our pleasure that you had such a lovely stay with us. We hope to welcome you again soon. Kind regards St.Maass Assistant General Manager Mercure Hotels Salzburg More 

Medellin, Colombia
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed July 14, 2015

The hotel is well located, you can walk almost everywhere from there. The room was smaller than you can see in the pictures, the building didn't have to much floors so you don't have many options. It doesn't include breakfast. It is very near to the train station, 8 or 10 minutes walking.

Was this review helpful? Yes
smaass, Manager at Mercure Salzburg City, responded to this review

Dear Juliana, Thank you for sharing this great feedback! I hope that we may welcome you again soon. Best regards St.Maass Assistant General Manager Mercure Hotels Salzburg More 

Brighton, United Kingdom
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed July 8, 2015

Had a great experience in this hotel - room was modern, clean and big and the staff were very helpful and gave us lots of advice about places to visit, places to eat, booking taxis etc. It's not massively central but not far to walk - it takes about ten minutes to walk from here to the Mirabell Palace and... More 

Was this review helpful? Yes
smaass, Manager at Mercure Salzburg City, responded to this review

Dear livistar, thank you so much for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again some day. Sincerely, St. Maass Assistant General Manager Mercure Hotels Salzburg More 

Schweiz
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 6, 2015

We booked a double-bed and got a twin-bed room. Explanation of the desk-clerk: "According to the "terms and conditions" we are allowed to do that. But you can pay 10 EUR more and get a other room with double-bed".

Was this review helpful? Yes 1
smaass, Manager at Mercure Salzburg City, responded to this review

Dear witc, thank you again for sharing your feedback with us. Please allow me to express my sincerest apologies, that your experience did not meet your expectations . We already took the appropriate measures to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you... More 

Perth, Australia
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 4, 2015

Stayed 2 nights in refurbished room and was nicely surprised. Lovely modern room and bathroom. Bed and pillows were very comfortable. Only that here everything is extra extra extra. Extra for refurbished room, extra for parking outside, even more for parking underground, extra for breakfast. So even if you get a good price for a room like me by the... More 

Was this review helpful? Yes
smaass, Manager at Mercure Salzburg City, responded to this review

Dear Diana, we very much appreciate your feedback of your time here at Mercure Salzburg City. For your next stay in Salzburg, we recommend to book the hotelroom directly at the hotel. Here we have the best chance to serve you and create a package according to your wishes. Thank you again for sharing your experience, and we hope we... More 

Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed July 4, 2015

The room we had at the Mercure Salzburg city was compact, comfortable and clean. Suited our needs perfectly as a base from which to explore the beautiful city of Salzburg. Perfect location within 10 mins walk from the mirabell gardens (home of the do-ray- mi steps and fountains) and the old town. Salzburg is a dream come true for a... More 

Was this review helpful? Yes
smaass, Manager at Mercure Salzburg City, responded to this review

Dear Louise, we very much appreciate your comments regarding your stay here in Salzburg. It is always a pleasure to receive such a positive feedback, which I will share within the team. We hope to welcome you back to our hotel some day soon. Sincerely, St.Maass Assistant General Manager Mercure Hotels Salzburg More 

Bangkok, Thailand
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed July 2, 2015

The hotel is all right. Breakfast facilities are great. The gym doesn't have much equipment, just enough for some light exercise. But then again, most people are here for leisure. This is an affordable hotel with nice services. I would recommend this hotel if you're not expecting too luxury of the hotel decorations.

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