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Mercure Salzburg City

#44 of 136 Hotels in Salzburg
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Bayerhamerstrasse 14 a, Salzburg 5020, Austria
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1 room 1 guest
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656 Reviews from our TripAdvisor Community

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Traveler rating
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    140
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tel Aviv, Tel Aviv, Israel
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

We took the hotel since everything else was full. The hotel is a business hotel, very modern, about 20 minutes' walk from the old city, it is not easy to find the way but after you do it once it is OK. Breakfast was good, rooms nice wide but the one we got was above the parking- we heard buses... More 

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Glasgow, United Kingdom
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Very pleasant stay again at this hotel. Lovely room, nice breakfast and friendly staff. Hotel handy for Salzburg Hbf and #21 bus to Stiegl Brauwelt & Augustinerbrau in Mulln. Main sights are a short bus ride away and hotel has bus stops nearby. A daily city bus ticket is good value.

Was this review helpful? Yes
smaass, Manager at Mercure Salzburg City, responded to this review

Dear Ken, thank you very much for this fabulous feedback! We are looking forward to welcome you again anytime. Best whishes St. Maass Assistant General Manager Mercure Hotels Salzburg More 

London, United Kingdom
Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a reliable chain, but often chains can become complacent. The room is comfortable and clean, and everything is provided. However, the wifi is very unpredictable. When it connects, it works fine, but often it takes some restarting of devices before it works. The receptionists are friendly enough, but often give unclear directions. For example, we were told that... More 

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Napier, New Zealand
Level Contributor
105 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel for 4 days whilst visiting Salzburg. The hotel is easy to get to from the train station and a taxi only takes a couple of minutes. Its about a 20 minute walk from the hotel to the river as the hotel is a bit away from most of the sites and shops. The room was... More 

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sydney
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Stayed there for 3 days 2 nights (9-11 Aug 2015), staff are very helpful and service oriented, especially Tina (restaurant), Annette (reception) and few others. Great stay and will recommend to others. The only downside was wifi on first night not working, but 2nd days onwards worked well. Breakfast: Some may think that buffet breakfast option were limited but enough... More 

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smaass, Manager at Mercure Salzburg City, responded to this review

Dear guest, thank you very much for your great review and the recommendation. We would be delighted to welcome you again during your next stay in Salzburg and wish you all the best! St. Maass Assistant General Manager Mercure Hotels Salzburg More 

Sydney, New South Wales, Australia
Level Contributor
62 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The room was very comfortable, but we (myself in one room, mother in the next) were woken up very early by deliveries to the kitchen. Whilst deliveries need to happen and some noise is inevitable, the levels could have been reduced. The disregard shown for guests by the kitchen staff and delivery person was disappointing. On the other side of... More 

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smaass, Manager at Mercure Salzburg City, responded to this review

Dear guest, Thank you for telling us about your experience at Mercure Salzburg City. I am very sorry to hear that you had reason to be unsatisfied with your stay. Please rest assured that I will personally investigate in this matter. I hope that you will give us another chance to prove that we are much better than what you... More 

Turku, Finland
Level Contributor
94 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel is located at end of city centrum but it is still walking distance from main attractions. We felt that location was very convenient. Welcome at hotel was one of the friendliest I have ever met. Receptionist was really nice and helpful. Free drink coupons for elite member were nice extra spots. They have great wine menu of local wines.... More 

Was this review helpful? Yes 1
smaass, Manager at Mercure Salzburg City, responded to this review

Dear guest, thank you very much for this fabulous feedback! We are looking forward to welcome you again anytime. Best whishes St. Maass Assistant General Manager Mercure Hotels Salzburg More 

New York, NY
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I can't recommend this hotel enough. It's a good 15 minute walk to old town so a little out the way in a quiet residential part of Salzburg. I prefer to be away from the chaos of the center and was extremely pleased by this hotel. I had a Business Club room on the 3rd floor and it was superb.... More 

Was this review helpful? Yes
smaass, Manager at Mercure Salzburg City, responded to this review

Dear RCanyc, thank you very much for your great feedback and for the recommendation of our hotel! We are so happy that you enjoyed your time here and we will be more than pleased to welcome you back some day. Kind regards St. Maass Assistant General Manager Mercure Hotels Salzburg More 

Oswestry, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Our familly party of 8 stayed here from 19th July to 24th July. Slightly further out than we expected, about 5 mins. walk to the train/bus station and 15 mins to tthe old town area, not a problem as most of us enjoyed the walk. Wherever we walked was very clean and free of litter and we were all very... More 

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smaass, Manager at Mercure Salzburg City, responded to this review

Dear Mickrick, Thank you for taking the time to give us such a detailed feedback on your stay at Mercure Hotel Salzburg City. I´m sorry for the trouble caused during the check in and we are very glad that your stay turned out to be such a lovely one. We will be more than happy to be your host for... More 

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