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Mercure Salzburg City

4.0 of 5 Hotel   |   Bayerhamerstrasse 14 a, Salzburg 5020, Austria
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Ranked #50 of 135 Hotels in Salzburg
A recent review
4 of 5 stars reviewed 1 week ago
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513 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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English first
Den Bosch, The Netherlands
Contributor
17 reviews 17 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed two nights, three persons in a standard room with an extra bed. During our stay the weather was nice summer weather with sometimes a little rain. Beds were really góód (the extra bed being smaller but according to our strongly opinionated 14 year old: "fine, good bed"), very clean hotel, bathroom/shower facility small but great, breakfast a party,... More

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baliamis, Manager at Mercure Salzburg City, responded to this review

Dear Johanhimself, thank you for your very descriptive and informative feedback on tripadvisor. We are happy to hear that you would recommend us to other guests and gladly we share your feedback with our staff members. For family rooms we can recommend you our more spacious rooms in the Mercure Salzburg Central which is just around the corner. Maybe you... More

London, United Kingdom
Top Contributor
127 reviews 127 reviews
27 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The title says it all really. This hotel wasn't totally awful, but I had expected a lot better from a Mercure. It is not really in the 'city', but a good 20 minutes to the old town, and 10 minutes to The Mirabel Gardens. (We knew this before we arrived - we always check where the hotels are situated before... More

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baliamis, Manager at Mercure Salzburg City, responded to this review

Dear guests, thank you for your honest and descriptive feedback on your stay in the Mercure Salzburg City. With great disappointment we have read about the behaviour of certain staff members and apologize this deeply. We have forwarded your feedback to our housekeeping manager in order to train our staff in order to be able to provide an excellent service.... More

Inverness
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

We has a really enjoyable few days in Salzburg and found this hotel to be very good in many aspects. It's not too far from the old town or railway station (easily within walking distance if relatively fit) The staff were very pleasant and helpful - especially Flo from the restaurant who happily assisted us with a non-menu vegetarian meal... More

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baliamis, Manager at Mercure Salzburg City, responded to this review

Dear Janemacarther, thank you for your positive review posted on tripadvisor. We are happy to see that you have fully enjoyed your stay in our newly renovated rooms as well as our staff could make your stay most comfortable. Of course with pleasure we will forward your feedback to Flo in the restaurant for whom this will be a great... More

Salzburg, Austria
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here for 5 nights, overall the hotel was fine with the newly renovate room being very nice and comfortable but over details are not up to standards Room: I was in one of the premium renovated rooms. The cleaning was well done and amenities were as you would except them from this type of hotel. While this room... More

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baliamis, Manager at Mercure Salzburg City, responded to this review

Dear LtdSarrau, thank you for your review on your stay at the Mercure Salzburg City. We appreciate reading that you have liked our newly renovated rooms. The Mercure Salzburg City will undergo a second renovation process and we hope we can convince you by than to 100% of our property. We will share your feedback with our Chef in order... More

Taipei, Taiwan
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 14, 2014

We stayed in this hotel during Salzburg festival and the hotel price of the whole Salzburg city was high. But for 120 Euros a night, I believe there are better choices. Pros of this hotel is that the staff is great in English and the rooms are big. Cons are sound proof between individual rooms are bad (can hear upstairs... More

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baliamis, Manager at Mercure Salzburg City, responded to this review

Dear KeweiTsai, thank you posting your review on tripadvisor regarding your stay in the Mercure Salzburg City. We feel sorry, that we could not convince you to 100 Percent of the hotel. During the festival time here in Salzburg the average room prices are more expensive due to festival guests on the one hand and the main travel season on... More

Scotland, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 5, 2014 via mobile

We stayed there last week for 4nights. The reception staff were very nice and very friendly and helpful.Rooms were modern and very clean and well fitted out. The bathroom was posh and had a smart lighting effect.Great beds and quiet in and outside hotel no traffic noise.Choice of food at breakfast was good and friendly staff.Good location, bus across road... More

Was this review helpful? Yes 1
baliamis, Manager at Mercure Salzburg City, responded to this review

Dear SusanW, thank you for your very informativ and descriptive review on tripadvisor. We are very happy to hear that our newly renovated rooms made your stay comfortable. Of course with a pleasure we share your feedback with our employees who appreciate your nice words regarding our service. We hope we can welcome you one time soon back here in... More

Elk Grove, California
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 30, 2014

Our stay was very nice. The hotel staff were friendly and the hotel appeared to be freshly renovated. We appreciated having air conditioning and wifi. It was a bit of a walk to town but I enjoyed the quiet.

Was this review helpful? Yes
baliamis, Manager at Mercure Salzburg City, responded to this review

Dear Crystal G, thank you for your nice and short posting on your stay in the Mercure Salzburg City. We are happy to read that you have enjoyed your stay in our newly renovated rooms as well as hotel main areas. We hope we can welcome you one time soon here in Salzburg. Best regards, Thomas Baliamis, General Manager Mercure... More

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Additional Information about Mercure Salzburg City

Address: Bayerhamerstrasse 14 a, Salzburg 5020, Austria
Phone Number:
Location: Austria > Austrian Alps > Salzburg Region > Salzburg
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Salzburg City 4*
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Also Known As:
Mercure Salzburg City Hotel Salzburg
Accor Salzburg City

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