Front desk staff was abrasive, rooms were dated, the breakfast was nasty(my colleague and i both couldn't eat the eggs and were not picky people). By no stretch of the imagination is this a $140 hotel. Thankful for Bangkok Restaurant across the street.
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Dear BrianSip,
We are sorry to read, that your stay at Mercure Salzburg City was not to your satisfaction.
We do apologise for the impressions described.
Please rest assured, that we talked to the responsible heads of departments in order to improve the quality of service.
We hope to get a second chance!
Best regard to Texas
Thomas Baliamis &...
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As we travelled in off-season, we were able to secure 3 nights here at a great price, less than $100 per night. On top of this, we seemingly received a free upgrade to the 'business suite' - where the rooms are supposedly better (probably because there were nobody else staying there!).
When going to the hotel from the train or...
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Dear Stanleythemanly,
Thank you for taking the time to publish such detailed description of your impressions! We are sorry to read, that your stay did not completely satisfy your needs and do thank you very much that you still mentioned the pros on our property.
The pre-authorisation is really nothing to worry about. As online prepayment is secured, the hotels...
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The best thing of this hotel was the breakfast. It was excellent. Another thing was
free Wi-Fi. Other than that the location of the hotel was not so bad. It was less than 1km
away from the center of Salzburg.
BUT ...
Reception people were not so friendly and didn't give us welcoming atmosphere
at all. I guess they had...
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Dear GMB95,
Thank you for the inviting headline! We are happy you enjoyed our breakfast.
We are very sorry to read, that our Reception Team did not manage to give you a warm and pleasant welcome. Please accept our sincer apologise for this impression.
If you have problems with the quality of the bed - either to hard or to...
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A very nice hotel. Well kept, clean rooms. Very friendly service at the reception and during breakfast.. Rooms to the garden very quiet. Good choice to stay in Salzburg. About 15 minutes by foot to the city center. Parking garage available.
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Dear Guest,
many thanks for your friendly posting! We are happy that you enjoyed your stay with us.
We hope to welcome you soon again and look forward welcoming you!
Kind regards to Vienna
Thomas Baliamis & Team
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This hotel may not be the closest to the centre but is only 10 minutes walk from the action. Excellent public transport too.
The staff were extremely friendly and were always ready to answer queries and advise us.
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Dear Sirs,
Thank you very much for your recommendation! We are happy to read that you enjoyed your stay! We shared your compliments immediately with our staff.
We hope to welcome you soon again an remain,
with kind regards
Thomas Baliamis & Team
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The hotel is good. Located 15 minutes from the centre, walking. Very quite for resting.
I'm sorry to state that being a frequet traveller and good customer for Accor Hotels chain, the welcome received but mainly the check out provided by operators at the front desk were not as expected. I normally feel very welcome as a customer should feel....
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Dear Sirs,
Thank you for takeing the time to post your impression.
We kindly apologize for the unhappy check-out and are indeed grateful that you still rated the rest of your stay satisfying
We hope to get a second chance the next time you stay in Salzburg and send
best regards to Bologna
Thomas Baliamis & Team
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Our room was on the 1st floor (probably other rooms are renovated?)
The bathroom is in 80th style with red floortiles and wallpaper with stripes.
The button of the flushing tank was not existent.
The bed was a bit too smooth (for us).
Top: breakfast! Very good, big assortment.
Nice: after check out we could leave our car in the...
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Dear LatinaViva,
Thank you very much for taking the time to post your impressions of your stay at the Mercure Salzburg City.
We are happy to read, that you enjoyed the selection of food at our breakfast and that we could convince with some additional Services such as parking after check-out.
The flushing tank in the room has immediately be...
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Recently passed two days & one night there, having a meeting in one of the hotel's meeting rooms. The catering service provided by the hotel's own restaurant "Le Sel" is higly recommendable. Water, juice & coffee are available at any time and the snacks are well sized and not too filling for a long working day. Also the restaurant itself...
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Dear SirUther,
Thank you very much for your recommendation! We really appreciate your comments on our Meeting facilities and are very happy that you enjoyed staying with us for such a long time.
We shared your kind feedback with our service & kitchen team which is delighted about your impressions!
We hope to meet you soon again at the Mercure...
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It was terrible. The bed that my child was supouse to sleep was broke down. He must to sleep with me and my husband in the same bed. The hairdryer was also broke down.
The staff was not qualified to solve it.
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Dear Sirs,
Please accept our sincere apologise for the inconveniences caused by the broken bad and hairdryer. We are sorry, that the Staff was not able to fix the problem. We talked to our Front-Office Staff in order to prevent such situations in the future and find solutions in any case.
We hope you still liked the City of Mozart...
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We found the hotel suitable for our needs. Good location, very easy to get by car, walking distance to river and old town, good bus service 100 m. from hotel. Perfect free parking, and free internet station. We did not have hotel breakfast (too expensive), but the cattle and mugs in the room are great solution.
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Dear Guest from Rehovot,
thanks for taking the time to post your impressions of you stay at the Mercure Salzburg City!
We are very happy to read that everything was to your satisfaction.
Our Breakfast is served as "all you can eat" buffet (warm/cold, selection of juices, coffees and teas etc). Prefering small breakfast I indeed agree with you -...
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