December 2011 I was there with my grandfather and grandmom. So,we came there for a few days before Christmas because we wanted to attend those awesome Christmas fairs. Well,at first i wanna say that if you're looking for good service-don't go there.It's not a 5* hotel at all!! Their first fail was when we arrived. We came there at about... More

Very impressed with the service and the overall hotel stay. Walking out the back door of the hotel directly on to Gertreidestrasse (the main shopping area in the old town), I was instantly taken back by the charm of Salzburg. The only issue that I had was with the parking. There is no real drop off zone for luggage and... More

We stayed there for Christmas 2011. We were not too impressed by the welcoming service, rather a cold one lacking of the typical austrian charme. We stayed for two night and got a room viewing the river. Some heavy noise from the traffic during the day, but even more in the night from the two balkan disco-pub adjacent the hotel.... More

Perfect situated in Old Town with walking distance to Christmas Market and other attractions. This is a non smoking hotel but you could feel the smeel of cigaretts. Probably from staff areas.... Try to get a room in the Annex over the inner yard to avoid the smell. Some rooms could be noisy due to bars etc outdoors... We had... More

Horrible to say the least. The noise from the bar did not allow us to sleep for 4 nights. They finally changed our room. But besides that terrible service, definitely not deserving of 5 stars and the money paid for it. Unfriendly, unhelpful staff in general. On Christmas eve kids wanted to stay in and at 7 pm Wanted dinner,... More

I stayed with my Mother on a pre-christmas break to this wonderful City. We found the hotel very easily from the airport using the number 8 bus straight to the town centre. There are two entrances / exits to the hotel one at the front facing the river and one at the back facing a small road leading to the... More

Aside from the river side location, the architecture of this very old hotel building and it's sense of history is one of several assets. We had to wait to access our room, but the size and facilities were good enough. The heating is unsophisticated - rads on boil, off, in November freeze. Breakfast was fine, there is a small bar... More

This is the second night in the hotel, 2am and I haven't slept an hour. The NOICE from the bar is unbelievable!!! Drunk people shouting, picing on the hotel wall and throwing up! I feel like staying at the stadion with hundreds of drunks. Room is unbelievebly WARM, impossible to breath. Never coming back even for free!!!!!!! More

This hotel was well situated. We walked out the rear entrance of the hotel right into the old part of Salzburg. The statue of Mozart was only a couple of minutes away. The room had character because it is an old building, but decorated very nicely and very comfortable. Luckily there was a portable airconditioner in the room, because it... More