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Crowne Plaza Hotel Salzburg - The Pitter

#22 of 136 Hotels in Salzburg
Certificate of Excellence
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Rainerstrasse 6 | 5020 Salzburg, Salzburg 5020, Austria
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1 room 1 guest
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Crowne Plaza Hotel Salzburg - The Pitter
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957 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boston, Massachusetts
Level Contributor
79 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
5 of 5 stars Reviewed yesterday NEW

Our family was visiting Salzburg for the various tourist jaunts, and we stayed at the Crowne Plaza. I don't normally stay at Holiday Inn/Crowne Plaza, but given how nice this hotel was and how helpful the staff were, I may stay at more Crowne Plazas. The hotel was very nice, the room was very modern/up-to-date, and the restaurant on the... More 

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East Lansing, Michigan
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Our family of 4 stayed for 3 nights at this hotel in 2 adjoining rooms. The hotel is in a great location, a short walk to the train station and around the corner from a bus stop and Mirabell Gardens. It's an easy walk to Old Town. Breakfast was good and it was great to have a good family friendly... More 

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MartinGissel, General Manager at Crowne Plaza Hotel Salzburg - The Pitter, responded to this review

Dear Ann S., it is great to read that you had such a nice stay at the Crowne Plaza Salzburg The Pitter. Please visit us again! Warm regards, Martin Gissel More 

West Yorkshire
Level Contributor
196 reviews
191 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed 1 night on a trip across Austria using my IHG reward points. Reception was warm and friendly we stayed in an executive twin room which was bit dated by Crowne Plaza standards but clean and tidy and decent air conditioning, beds were good quality. Easy distance to both centre of Salzburg and train station. We went to the roof... More 

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MartinGissel, General Manager at Crowne Plaza Hotel Salzburg - The Pitter, responded to this review

dear copleycop, thank you for your feedback. First of all we are happy that you had a good night sleep. That is for us our most important mission for your guests. On the other hand we feel sorry because we hope that our guests can feel a bit home far away from home. So this was obviously not the case... More 

Frankfurt, Germany
Level Contributor
49 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Since we arrived in Crown Plaza hotel Salzburg and I can't find a negative sign either by house keep, room service, hotel staff, location wise, facilities especially the air conditioning rooms in this hot summer, and services they offer, expect for two things which are there are no spa massage in the hotel, and I have to pay €4 to... More 

Was this review helpful? Yes 1
MartinGissel, General Manager at Crowne Plaza Hotel Salzburg - The Pitter, responded to this review

Dear Talal AlHunaif, thank you very much foir your great feedback. This is extremely nice! I sorry for the charge but this is really some work for the housekeepers to empty, clean and refill the whole minibar during your stay. We did not charge until last year but somehow this has become more and more a habit of our arabian... More 

Melbourne, Australia
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We booked this hotel last minute due to a small change in our plans, and stayed in three Junior suites. It is a 10 minute stroll to the old town, and you can walk through the Schloss Mirabell gardens each time for a pleasant walk. The rooms were all very spacious, however the renovation was quite obviously done on a... More 

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MartinGissel, General Manager at Crowne Plaza Hotel Salzburg - The Pitter, responded to this review

Dear RandomHu, we are happy that you enjoyed your stay at the Crowne Plaza Salzburg teh Pitter. We have renovated 50 out of 200 rooms. The big portions went into reconstructions, adding a conference center and a brand new 6th floor with restaurant, bar and fitness area, togehter with brand new kitchen in the cellar. Also 2 new lifts have... More 

Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Strongly suggest find another hotel for that kind of money! Definitely not worth it!! Those rooms on the second floor ( brown doors ) are terrible I can't find my words to describe it, what a shame for a hotel 4 stars....and charged it cca 300€ per night. Shame on you guys!!!! Cover for bath?? In 4 stars... Furniture in... More 

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MartinGissel, General Manager at Crowne Plaza Hotel Salzburg - The Pitter, responded to this review

Dear Tonci B. , always nice to get constructive feedback, which we take serious. But only these. Have a good day. Martin Gissel More 

Dubai, United Arab Emirates
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Excellent location - close to train station, stones throw from Mirabel park, healthy walk away from old town, tours begin a few lanes away from the hotel! Reception - friendly, curteous and respected our requests made online - regarding room request Cozy silent rooms - well maintained Big spread of varied breakfast menu - suits all ages and all travelers... More 

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MartinGissel, General Manager at Crowne Plaza Hotel Salzburg - The Pitter, responded to this review

Dear Vacation-Addict2013, thank you so much that you took so much time to tell us about all the aspects of your stay! they look fantastic to me! Could not be better. We are just glad that you enjoyed your stay at the Crowne Plaza Salzburg so much! Warm regards, Martin Gissel - General Manager More 

Chicago
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Salzburg was suffering through its third heatwave and the hotel originally booked was NOT air conditioned (amazing how many of the hotels there aren't). There was no way that I'd be able to sleep in a room with a fan when the temps were hitting 98–100°F during the day and not cooling off that much at night. My friend and... More 

Was this review helpful? Yes 1
MartinGissel, General Manager at Crowne Plaza Hotel Salzburg - The Pitter, responded to this review

Dear SpotsChicago, we have never before been classified as a life saver!! That's amazing! Yes you are right, this year is the summer of the century, but the tempßeratures are really very special. Therefore we are happy to provide a state of the art system, built in 2014 with the power to cool this "old lady" (zthat's how we call... More 

London, United Kingdom
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Great location. < 10 mins walk to Salzburg Hbf. We had booked for 3 nights and got upgraded to the Superior Room. Very spacious and modern wooden floorings. The bathroom is nice and clean. Rooms are soundproof and can barely here the noise outside despite the room faces the front street. Wireless is free and sufficient to stream youtube videos.... More 

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MartinGissel, General Manager at Crowne Plaza Hotel Salzburg - The Pitter, responded to this review

Dear tasertse, thank you so much for your nice comments on your stay at the Crowne plaza Salzburg The Pitter. We are glad that you enjoyed our spacious Superior room types facing the inner quiet couryard. We have invested a siginificant amount to upgrade our Wifi system, still it is a challenge with sometimes 400 WiFi users at a time... More 

Clarendon Hills, IL
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago

During July 2014, I stayed at this property and reported I was "a bit disappointed". Likely this "disappointment" was brought about largely because I had not been overseas in 24 years and, even if presently British owned (IHG), Crowne Plaza was once an American brand. I expected 'everything American", and at an older property, yet impeccably maintained, such was not... More 

Was this review helpful? Yes
MartinGissel, General Manager at Crowne Plaza Hotel Salzburg - The Pitter, responded to this review

Dear Gilbie_9, foirst of all I was happy to see you again recently when you had your diner at the IMLAUER Sky Bar & Restaurant. Also I am happy that you gave us another chance to show how much we understand hospitality.Regarding your booking issues we have alread ytalked but this is something I would say welcome to the new... More 

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