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Sheraton Salzburg

#15 of 137 Hotels in Salzburg
Certificate of Excellence
Auerspergstrasse 4, Salzburg 5020, Austria
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1 room 1 adult
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Sheraton Salzburg
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784 Reviews from our TripAdvisor Community

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Valencia, Spain
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

As in the previous 8 Januaries, I have returned this one to the Hotel Sheraton Salzburg. No surprises..Excellent!!. Starting with the level of service, the room, breakfast, and the excellent atmosphere and warm ambiance for talking business or pleasure or jump from one to the other in the piano bar. T his year we were accompanied by beautiful snow that... More 

Helpful?
Thank Vic1952
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear "Vic1952", Thank you very much for your valuable feedback on TripAdvisor. I am happy that everything was to your fullest satisfaction and that you enjoyed your stay at the Sheraton Salzburg Hotel. I am looking forward to hopefully welcoming you back at our hotel soon. With best regards from Salzburg, Herbert Mosbruck More 

Dubai, United Arab Emirates
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel was well located... you can just step into Mirabel garden...and enjoy the legends of sound of music.... the rooms were spacious and breakfast was very nice. The hotel staff was warm and helping. Thanks and keep up the good work

Helpful?
Thank Anirudhe
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear Anirudhe, Thank you for your comment on TripAdvisor. I do really appreciate your feedback and your kind words regarding our hotel. I am looking forward to hopefully welcoming you back as soon as possible! With best regards from Salzburg, Herbert Mosbruck More 

New York City, New York
Level Contributor
32 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was a nice hotel - dated, but in a charming way (see my pictures), clean, and very convenient both to the train station and the old town. Short walk to / from the train, and to get to old town it's just a couple minutes along the Mirabel gardens and across a footbridge and a pleasant walk along the... More 

Helpful?
1 Thank ceeebo
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear "ceeebo", Thank you for your feedback on TripAdvisor. Thank you also for your nice comment about my employees. I am very happy to lead such a great team. I am looking forward to hopefully welcoming you back as soon as possible. With best regards, Herbert Mosbruck More 

Perth, Australia
Level Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have just completed a two day stay at the Sheraton, we booked two rooms, one for parents and another for our teenage children. We were very impressed with the whole experience, the location is great with just a short and scenic 10min walk to the Old Town. Parking was easy (right underneath) and the rooms we felt were generous... More 

Helpful?
1 Thank Rob M
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear Rob, Thank you very much for your comment on TripAdvisor. I am very happy to hear that you and your family enjoyed your stay at the Sheraton Salzburg Hotel. Thank you for the great feedback to our rooms, employees and the city of Salzburg itself. I would be more than happy to welcome you back as soon as possible!... More 

Atlanta, Georgia
Level Contributor
82 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The junior suite room has a very nice view of Mirabel garden with a very comfortable bed and a spacious bathroom. The food at the executive lounge is among the best of starwood hotels that I have visited ( a tie to Plaza Athenee in Bangkok). It was not clear form the beginning that I could have paid for lounge... More 

Helpful?
2 Thank PP2603
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear "PP2603", Thank you for your feedback. I am happy to hear that almost everything was to your fullest satisfaction. Yet, I am sorry that no one informed you about the possibility of an extra Club Lounge access for your daughters. Thank you for your nice feedback about my staff. I forwarded your comment and I am very proud to... More 

Brigantine, New Jersey
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

My husband and I were so impressed with this hotel. The staff were very helpful. They were always pleasant and they helped us book a tour from Eagles Nest that was excellent. We especially loved the bar tenders, Tony and Gunter. The hotel room was beautiful and was always clean and tidy. We loved the chocolates they left on our... More 

Helpful?
1 Thank Katie S
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear Kate, Thank you very much for your lovely feedback on TripAdvisor. I am happy to hear that you enjoyed your stay and everything was to your fullest satisfaction. I forwarded your comment to our bar tenders. I am proud to lead such a great team. I am looking forward to hopefully welcoming you back soon at our hotel! With... More 

United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Sheraton was alright not great Rooms on the small side although it was a premium room, food was good, location was very nice, staff at bar were brilliant New Year's Eve party wasn't great as food was average, Dj was really bad. No tea/coffee facilities available in rooms ! which is strange for a Sheraton. All and all it was... More 

Helpful?
Thank Nadia H
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear Nadia, Thank you for your comment on TripAdvisor. I want to apologize that your stay was not to your fullest satisfaction. You can always order a teasmade at the front office and they will bring it to your room instantly. In case you face any problems, you can always contact me personally and I will make sure that everything... More 

London, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for 3 nights and we were so happy with the facilities, the rooms were immaculate and the staff are all very helpful and friendly. This place is great for families too. So all in all it was a great experience for me and my family.

Helpful?
1 Thank Kate K
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear Kate K., Thank you for your feedback on TripAdvisor. I am very happy to hear that you and your family enjoyed the stay at the Sheraton Salzburg Hotel. Thank you for your kind words that I also forwarded to my employees. We are looking forward to hopefully welcoming you back at our hotel! With best regards, Herbert Mosbruck More 

Kuala Lumpur, Wilayah Persekutuan, Malaysia
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Sheraton Salzburg is a great luxury hotel situated just 15mins walk from the famous Mozartplatz, known for its charming alleys of restaurants and shops (it was a lovely stroll across the river. Although the hotel has an old-fashioned feel as it has probably been around for a long time, the rooms are clean, large and I think our bathroom was... More 

Helpful?
Thank Dianefoo
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear "Dianefoo", Thank you for your comment on TripAdvisor. I do appreciate your feedback and take it very seriously. We are about to buy new extra beds. I want to apologize that you were in the unlucky situation of insufficient comfort. On the other hand, I am grateful for your compliments about the room, bathroom and my front office team.... More 

New York City, New York
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 weeks ago

A solid hotel experience, as one would expect from a Sheraton. Nothing extraordinary, but the property is well maintained, the staff friendly, and the amenities are nice with fast internet. The garden side is picturesque and quiet, except for the occasional tolling of the bells. There’s a parking garage conveniently located in the basement (for a surcharge), and the town... More 

Helpful?
1 Thank jci75
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear "jci75", Thank you for your feedback on TripAdvisor. I am happy to hear that you enjoyed your stay at the Sheraton Salzburg Hotel. Thank you for your lovely words. I would be more than happy to hopefully welcome you back some day. Best regards from snowy Salzburg, Herbert Mosbruck More 

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