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Sheraton Salzburg

5.0 of 5 Auerspergstrasse 4, Salzburg 5020, Austria
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Certificate of Excellence 2014
Sheraton Salzburg
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Sheraton Salzburg
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634 reviews from our community

Traveler rating
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    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Springfield, Massachusetts
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Terrific location , on the edge of Mirabell Gardens. Check in was smooth , our room exceedingly comfortable (suggest a junior suite , worth the upgrade). We made good use of the lounge, such pleasant staff , delicious omelets as well as a beautiful array of snacks and beverages. But what truly set this hotel apart was the quality of... More

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SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear margo92, I would like to thank you very much for taking the time to write this review. I am glad that your time with us was to your complete satisfaction. Furthermore I am happy to read that you enjoyed our Sheraton Sweet Sleeper Beds. We would be delighted to welcome you back soon. I remain with my best regards... More

Milan, Italy
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is the second time at the Salzburg Sheraton Hotel. I suggest to choose this modern Hotel for the high standard of services, the garage underground and the position directly over the Mirabell Gardens and because it is at only 10 minutes walking to Salzburg Cathedral. As mentioned the qualities of services are very high. When you arrive they park... More

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SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear CheGueJack, Thank you indeed for this wonderful review here at TripAdvisor. Feedback from our guests allows us to constantly improve our service. For me as the General Manager and leader of our great team here at Sheraton Salzburg Hotel it is a pleasure to read that you were satisfied with your stay and the service of our staff. I... More

Cape Town Central, South Africa
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 2 weeks ago

So this was definately one of the best value for money stays we have done. We ended up spending two nights here on the experience package which included a free salzburg card, tour, 3 course dinner, breakfast, internet and late check-out. The rate for this package was close to the discounted rate for just the room and therefore this ended... More

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SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear SuleimanT, I would like to take the liberty to thank you very much for posting this review about your stay at the Sheraton Salzburg Hotel. It is a pleasure for me to read that you were satisfied with our stay and the experience package. Furthermore I am glad that you are rating the service of our staff as very... More

Mumbai (Bombay), India
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Unmatched Luxury and quality - at a decent price too. Hotel is 5 star in every aspect, right from process of checking in, amazing rooms & furnishings, quality housekeeping - even better room service with the chefs preparing specialized vegetarian dishes for us. Fitness Centre is state of the art and breakfast was amongst the most elaborate we ever had.... More

Was this review helpful? Yes 1
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear HarshLapsia, I would like to thank you very much for your comment here on TripAdvisor. It is a pleasure for me to hear that you were completely satisfied with your stay with us at the Sheraton Salzburg Hotel. Particularly I am very glad that you enjoyed our Sheraton Best Breakfast. Thank you very much and I hope to have... More

Hong Kong Region, China
1 review
2 of 5 stars Reviewed 3 weeks ago

We stayed here for 3 nights here in the end of october.The hotel is in a good location and 10 mins walking distance between old town and train station.That's the only good points for this so-called 5 star hotel. Since we arrived the hotel,the front desk staff was not helpful and patience to our request at all and we even... More

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SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear sunny0083, I would like to thank you very much for taking the time to share with us and other travellers your latest experience at the Sheraton Salzburg Hotel. I really feel sorry that you have been that disappointed from the service of our staff. We work hard to deliver an exceptional guest experience, and it`s apparent in this case,... More

Sydney, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed October 21, 2014

Stayed here for one night in September. Had a nice room with the garden view. Hotel is centrally located, within walking distance to Haupbahnhof and the old town as well as being next to Mirabell platz is definitely a plus point. Nice touch from the housekeeping for the chocolate and weather forecast placed on bed every evening. Also had the... More

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SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear jocelinwjy, I would like to thank you very much for sharing with us and other travellers your latest experience at the Sheraton Salzburg Hotel. I am glad that you enjoyed your stay with us and that you were satisfied with our location, our breakfast buffet and the service of our staff. I apologize for the mistake which have happened... More

Melbourne
Top Contributor
56 reviews 56 reviews
31 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed October 12, 2014

We stayed in a classic room (312) for 5 nights which is quite big even with a rollaway bed included. Our room overlooked the park. The room has a small separate shower, bathtub with handheld shower, heated towel rack, nice firm beds and hundreds of TV channels. Check in was fast and friendly. The hotel is about a 10 min... More

Was this review helpful? Yes 1
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear LizaNTrevor, Thank you very much for posting this review about your stay with us. It is a pleasure for me to hear that you were satisfied with your room and the bathroom, the check-in at our Front Desk and our location. Furthermore I am glad that you enjoyed the variety of our breakfast buffet. The Sheraton Salzburg Hotel Team... More

Jonkoping, Sweden
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 11, 2014

Again, in my experience at least, European Sheraton hotels beat their North American relatives! This Sheraton hotel in Salzburg is conveniently located: 10 minutes walking from the Central train station or 10 minutes walking to the Old City, where most of the attractions are located. It is in a reasonably quiet neighbourhood. However, if you decide to open your window... More

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SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear Roland S P, First of all I would like to thank you for sharing with us and other travellers your latest experience at the Sheraton Salzburg Hotel. I am glad that you were satisfied with our location and the décor of our rooms. But also I feel sorry that you were disturbed by noise from outside during your stay... More

Chicago, IL
Top Contributor
55 reviews 55 reviews
5 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed October 7, 2014

My mother and I stayed here while traveling for leisure and we really enjoyed our time at the Sheraton. It is right in back of the Mirabell Gardens and just across the river from Old Town. The staff is beyond friendly and helpful and we were upgraded to a lovely suite with 2 bathrooms! We were thrilled for this. While... More

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SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear mswain28, Thank you very much for sharing with us and other travellers your latest experience at the Sheraton Salzburg Hotel. It is a pleasure for me to hear that you and your mother had a great time with us. I am glad that you enjoyed our location, your suite and the service of our staff. Please be assured that... More

Sydney
Senior Contributor
37 reviews 37 reviews
23 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed October 6, 2014

We were lucky to stay in one of the recently renovated rooms which are nicely appointed, with a well thought out bathroom. This hotel is an easy walking distance to the old city and is certainly recommend for accommodation, however for a meal in the bistro I would recommend that you pass, it took us over 40 minutes to get... More

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SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear John B, First of all I would like to thank you very much for taking the time to write this review. Feedback from our guests allows us to constantly improve our service. I am glad that your room at our Hotel measured up to your expectations and that you have enjoyed your stay with us. Nevertheless I feel sorry... More

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Additional Information about Sheraton Salzburg

Address: Auerspergstrasse 4, Salzburg 5020, Austria
Location: Austria > Austrian Alps > Salzburg Region > Salzburg
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Salzburg 5*
Number of rooms: 165
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Also Known As:
Sheraton Salzburg Hotel Salzburg
Salzburg Sheraton

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