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Sheraton Salzburg

5.0 of 5 Auerspergstrasse 4, Salzburg 5020, Austria
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Certificate of Excellence 2014
Sheraton Salzburg
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Sheraton Salzburg
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641 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boston
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

My wife and I stayed here for 1 night in early October. The hotel was fantastic. The lounge is absolutely the best we've ever seen. The room was spacious and the staff fantastic. We were traveling for a special occasion and even got a special present at checkin. Overall, the atmosphere was great and it was a fantastic experience.

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Asia
1 review
1 of 5 stars Reviewed 1 week ago

No response from front desk staff on room problem with broken a/c, until I threatened to move away, they then took action, bell boy with such terrible attitude delivered us non working keys for new room, just "throw" us the keys and left! Never witnessed any poorer attitude as a Lifetime Platinum member at Starwood and Platinum at Marriott! Worst... More 

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SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear Frequent T, I really feel sorry that you have been that disappointed from the Sheraton Salzburg Hotel. We work hard to deliver an exceptional guest experience, and it`s apparent in this case, we fell short. I sincerely regret your unfortunate experience. Nevertheless we hope to have you back at Sheraton Salzburg Hotel allowing us the opportunity to demonstrate the... More 

Senior Contributor
36 reviews 36 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My first reaction to my room was "wow." I arrived around 10 pm and the staff was friendly, helpful and check-in was very quick and efficient (very appreciated since I was tired). The room was spacious, very clean and extremely comfortable. Since I was coming from a hotel that had VERY SLOW Wi-Fi, I immediately noted and appreciated the ease... More 

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SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear Tory Y, Thank you for your positive words about the Sheraton Salzburg Hotel in your review. I am glad that you were satisfied with your room and it always makes me proud reading about my helpful and friendly staff. Our hotel always seeks to maintain the very highest standards of quality and service. We look forward to welcoming you... More 

Avon, CT
Top Contributor
152 reviews 152 reviews
87 hotel reviews
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Little tough driving in to the hotel as it is essentially on the main route through town to the old town, so it was quite congested....but that's not the hotel's fault, lol. Parking garage next to the hotel. Friendly, very welcoming staff. Hotel itself is a bit on the dated side, décor wise, but everything is clean and in good... More 

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SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear biztrav123, I would like to thank you very much for taking the time to write this review. I am glad that your time with us was to your complete satisfaction. Our hotel always seeks to maintain the very highest standards of quality and service. We would be delighted to welcome you back soon. I remain with my best regards... More 

Springfield, Massachusetts
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 12, 2014

Terrific location , on the edge of Mirabell Gardens. Check in was smooth , our room exceedingly comfortable (suggest a junior suite , worth the upgrade). We made good use of the lounge, such pleasant staff , delicious omelets as well as a beautiful array of snacks and beverages. But what truly set this hotel apart was the quality of... More 

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SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear margo92, I would like to thank you very much for taking the time to write this review. I am glad that your time with us was to your complete satisfaction. Furthermore I am happy to read that you enjoyed our Sheraton Sweet Sleeper Beds. We would be delighted to welcome you back soon. I remain with my best regards... More 

Milan, Italy
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 9, 2014

This is the second time at the Salzburg Sheraton Hotel. I suggest to choose this modern Hotel for the high standard of services, the garage underground and the position directly over the Mirabell Gardens and because it is at only 10 minutes walking to Salzburg Cathedral. As mentioned the qualities of services are very high. When you arrive they park... More 

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SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear CheGueJack, Thank you indeed for this wonderful review here at TripAdvisor. Feedback from our guests allows us to constantly improve our service. For me as the General Manager and leader of our great team here at Sheraton Salzburg Hotel it is a pleasure to read that you were satisfied with your stay and the service of our staff. I... More 

Cape Town Central, South Africa
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed November 9, 2014

So this was definately one of the best value for money stays we have done. We ended up spending two nights here on the experience package which included a free salzburg card, tour, 3 course dinner, breakfast, internet and late check-out. The rate for this package was close to the discounted rate for just the room and therefore this ended... More 

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SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear SuleimanT, I would like to take the liberty to thank you very much for posting this review about your stay at the Sheraton Salzburg Hotel. It is a pleasure for me to read that you were satisfied with our stay and the experience package. Furthermore I am glad that you are rating the service of our staff as very... More 

Mumbai (Bombay), India
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed November 3, 2014

Unmatched Luxury and quality - at a decent price too. Hotel is 5 star in every aspect, right from process of checking in, amazing rooms & furnishings, quality housekeeping - even better room service with the chefs preparing specialized vegetarian dishes for us. Fitness Centre is state of the art and breakfast was amongst the most elaborate we ever had.... More 

Was this review helpful? Yes 1
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear HarshLapsia, I would like to thank you very much for your comment here on TripAdvisor. It is a pleasure for me to hear that you were completely satisfied with your stay with us at the Sheraton Salzburg Hotel. Particularly I am very glad that you enjoyed our Sheraton Best Breakfast. Thank you very much and I hope to have... More 

Hong Kong Region, China
1 review
2 of 5 stars Reviewed November 2, 2014

We stayed here for 3 nights here in the end of october.The hotel is in a good location and 10 mins walking distance between old town and train station.That's the only good points for this so-called 5 star hotel. Since we arrived the hotel,the front desk staff was not helpful and patience to our request at all and we even... More 

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SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear sunny0083, I would like to thank you very much for taking the time to share with us and other travellers your latest experience at the Sheraton Salzburg Hotel. I really feel sorry that you have been that disappointed from the service of our staff. We work hard to deliver an exceptional guest experience, and it`s apparent in this case,... More 

Sydney, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed October 21, 2014

Stayed here for one night in September. Had a nice room with the garden view. Hotel is centrally located, within walking distance to Haupbahnhof and the old town as well as being next to Mirabell platz is definitely a plus point. Nice touch from the housekeeping for the chocolate and weather forecast placed on bed every evening. Also had the... More 

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SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear jocelinwjy, I would like to thank you very much for sharing with us and other travellers your latest experience at the Sheraton Salzburg Hotel. I am glad that you enjoyed your stay with us and that you were satisfied with our location, our breakfast buffet and the service of our staff. I apologize for the mistake which have happened... More 

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Additional Information about Sheraton Salzburg

Address: Auerspergstrasse 4, Salzburg 5020, Austria
Location: Austria > Austrian Alps > Salzburg Region > Salzburg
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sheraton Salzburg 5*
Number of rooms: 165
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Also Known As:
Sheraton Salzburg Hotel Salzburg
Salzburg Sheraton
Hotel Style:
#1 Business Hotel in Salzburg
#9 Luxury Hotel in Salzburg
#9 Family Hotel in Salzburg
#10 Romantic Hotel in Salzburg

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