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Sheraton Salzburg

5.0 of 5 Auerspergstrasse 4, Salzburg 5020, Austria
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Certificate of Excellence 2014
Sheraton Salzburg
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Sheraton Salzburg
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658 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Valencia, Spain
Contributor
13 reviews 13 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

It has been another year in a row that I stay at this hotel. Quality has not only been maintained but improved over the 7 consecutive Januaries' to attend a congress. Service is very helpful, breakfasts is excellent, rooms are very large an comfortable with excellent views (I was lucky to enjoy one with a private baranda this time). Internet... More 

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Salt Lake City, Utah, United States
Contributor
19 reviews 19 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Nice hotel. I've been to better, but I can't complain. The room was nice and clean, but a little outdated. Staff, for the most part, was very nice. I would definitely recommend having breakfast included: it's lovely. It's conveniently located. Overall, I would recommend staying here.

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SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear Julie B, I would like to thank you very much for taking the time to share with us and other travellers your latest experience at the Sheraton Salzburg Hotel. It is a pleasure for me to read that you have been satisfied and would recommend our hotel due to your experience with our staff. We would be delighted to... More 

Taiwan
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
4 of 5 stars Reviewed 1 week ago

Not so specail but nice. Too far from hotel to hot travel spots by walking except Schloss Mirabell. You can get 1 free coffee from the lobby bar.

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australia
Contributor
16 reviews 16 reviews
15 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed 3 nights in January. Very friendly staff. Rooms large, very comfortable and cosy but in need of some updating. A bit of a walk to the main sights but would probably be quiet pleasant if during the warmer months. Didn't try resturant or bar but had room service dinner one night which was very nice. Unfortunately didn't get time... More 

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SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear Phil233, Thanks so much for sharing this review about the Sheraton Salzburg Hotel. I am glad that you enjoyed your stay with us and mentioned the service of our staff as well as the size and condition of your room. We would be more than happy to welcome you back soon whenever your travel plans lead you back to... More 

Vancouver, Canada
Top Contributor
50 reviews 50 reviews
43 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I stated here for three nights before X-mas'14. Loved it!!! Our room was lovely. Very nicely furnished. New fixtures throughout. The location is excellent: easy walking distance to Old Town and main shopping areas and good location to start runs along the river. The Executive Lounge is likely the nicest one I've been in at a Sheraton... More 

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SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear Lg_Chikwambo, I would like to thank you very much for taking the time to write us this review. I am very happy to read that you and your wife had such a great time during your say at the Sheraton Salzburg Hotel. Furthermore I am glad that you enjoyed your room and our Club Lounge. We tried to create... More 

USA
Contributor
12 reviews 12 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My first reaction to this hotel was disappointment- mainly for the generic and bland hotel room that looked about 20 years old. And truly it had not been updated in some time. That being said, it grew on me given the lovely and expansive view of Mirabella Gardens (where Julie Andrews sang Do a Deer in Sound of Music) and... More 

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SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear lunagoesglobal, I would like to thank you very much for posting this review here at TripAdvisor. I am glad that you were satisfied with our location and your view, as well as with your bathroom. Furthermore it is great to read that you mention the service of our concierge and I will immediately forward your comment. Although you could... More 

Top Contributor
78 reviews 78 reviews
32 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Welcoming front desk upon check-in. Hotel location very convenient to the old city. Took a cab from the airport, less than 10 eu. Was able to use the club room, nice benefit . One staff person in the lounge, Franziska(?), the only stiff, unfriendly person in there. Wanted sure if she was just prejudiced towards us, or maybe just prior... More 

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SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear alank1101, I would like to thank you very much for sharing with us and other travellers your latest experience at the Sheraton Salzburg Hotel. On the one hand I am glad that you had a welcoming check-in at the front desk and enjoyed our Club Lounge but on the other hand I feel sorry for your inconvenient situation with... More 

Lisburn, United Kingdom
Contributor
17 reviews 17 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed in this hotel for my husbands 50th birthday. We found the rooms to be quite spacious it was also the largest most comfortable bed we have ever slept in. The food was average and was very small servings. The rooms were kept very clean . The hotel is beside Mirabella gardens which are absolutely beautiful and well worth... More 

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SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear Belfastsunshine2014, I would like to thank you very much for posting this review here at TripAdvisor. I am glad that you enjoyed your time with us and that our Sheraton Sweet Sleeper Bed was very comfortable for you. Furthermore it is great for me to read your positive words about our staff. We look forward to welcoming you to... More 

Contributor
12 reviews 12 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We spent 4 nights at this hotel and paying club level was worth every penny. The 5th room level has been renovated with nice taste. The quality of the food and service at the lounge is "Top Notch". Overall we had a great time! Love the Mozart chocolates placed every night in the bed. Nice Attention to detail.

Was this review helpful? Yes 1
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear Sandra C, Thank you for your positive words about the Sheraton Salzburg Hotel in your review. I am glad that you were satisfied with your room and it always makes me proud reading about my helpful and friendly staff. Our hotel always seeks to maintain the very highest standards of quality and service. We look forward to welcoming you... More 

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago

From booking the room, to trying to change the booking, arriving to be told we had been changed to a room that was not refurbished. Unfriendly staff and just not up to scratch. The place is old and resembles more a motel. Old furniture and dirty carpet. How they get 5 stars is odd! For 420 euros for one night... More 

Was this review helpful? Yes 2
SheratonSalzburg, General Manager at Sheraton Salzburg, responded to this review

Dear LaResta, I feel extremely sorry that you have been disappointed with your stay at the Sheraton Salzburg Hotel. I sincerely regret your unfortunate experience. In spite of everything I really hope that you will take into consideration to visit us again soon, allowing us the opportunity to demonstrate the level of service you expect and deserve. I would be... More 

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Additional Information about Sheraton Salzburg

Address: Auerspergstrasse 4, Salzburg 5020, Austria
Location: Austria > Austrian Alps > Salzburg Region > Salzburg
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Salzburg 5*
Number of rooms: 165
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Also Known As:
Sheraton Salzburg Hotel Salzburg
Salzburg Sheraton
Hotel Style:
#1 Business Hotel in Salzburg
#9 Luxury Hotel in Salzburg
#9 Family Hotel in Salzburg
#11 Romantic Hotel in Salzburg

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