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Palais Hotel Erzherzog Johann

Sackstrasse 3-5, Graz 8010, Austria
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147 Reviews from our TripAdvisor Community

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    5
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We were 4 friends driving through Europe and only spent a night in Graz at the Erzherzog Johann which was excellent. We had 2 twin rooms and both were different. This is not a new hotel but is very clean, comfortable and charming with a lovely atrium courtyard. l would stay again if I return to Graz.

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Austria
1 review
3 of 5 stars Reviewed 1 week ago

Altogether, the location of the hotel is excellent, it gives the feeling of the old Austrian/Hungarian Empire, and the superior rooms are very spacious (we saw one; it was more than twice the size of ours, really nice). The customers are unfortunately not the Emperors; at least at our birthday stay we didn’t feel like one. We arrived at the... More 

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Dubai, United Arab Emirates
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The idea of staying in an old Palace in the second largest city in Austria seemed like a good one when we booked. However, even though the room was clean and very spacious I would not choose to stay here again. Although the receptionists were professional and friendly I cannot say the same about the staff serving breakfast. We felt... More 

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Arnhem, The Netherlands
1 review
4 of 5 stars Reviewed 3 weeks ago

The hotel is apparantly very old with lots of details from former times, it has a nice, relaxed atmosphere. Inside the hotel there is a green patio with many plants. Very friendly people and perfect location in Graz Centre. The breakfast is super.

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Marlies D, Manager at Palais Hotel Erzherzog Johann, responded to this review

Thank you so much, it is sincerely a great pleasure to hear how much you enjoyed your stay! More 

israel
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is nice and perfectly located in the centre of Graz. The main problem concerns parking. The garage does not belong to hotel, has got the other address, is difficult to be found for the newcomer. The worst thing is that nothing about the garage is written in order information, which means that it appears suddenly after long way... More 

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Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed July 13, 2015

The hotel is easy to find using the trams from the station. We found the staff to be most pleasant and helpful at all times, especially the young ladies at the reception desk. Our room was on the third floor, we asked for a superior room and certainly got one. There was even a roof garden which was nice to... More 

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Montreal, Canada
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed July 13, 2015

Its decor is classical, nothing ostentatious. The staff is wonderful. It feels like you live in your own home. The restaurant lady was all by herself but served with diligence and discretion. I miss the snapshot of her kneeling down to pick up small things on the floor, with a plateau of heavy, very heavy plate. The breakfast buffet is... More 

Was this review helpful? Yes 1
Alicante, Spain
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 18, 2015

It's a charming place in a great location. However, rooms are not renovated for quite some time. Standard of rooms vary greatly. They try to portray a classy image, but the hotel is run on a tight budget. I stayed there for two weeks and had four rooms during that time, these are a summary of my issues with the... More 

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Marlies D, Manager at Palais Hotel Erzherzog Johann, responded to this review

Thank you very much for your feedback on your stay at our hotel! I am awfully sorry to hear about your issues with your rooms. I will check immediately again regarding the blinds, because I just added a lot of blinds and was not aware that I missed some. I sincerely apologize for that as well as the Wi-Fi, since... More 

Vienna, Austria
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 15, 2015

We stayed here for two nights, and i was delighted with interiors of the hotel and the room, but... - there was no key to lock the bathroom, so no possibility to close it completely - anytime, when one was closing the toilet, one had a chance to stay in toilet for a while, because that lock did not function... More 

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Obertraun, Austria
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 13, 2015

All the hotel staff were friendly and professional both before check-in and during our stay. The location is excellent for exploring the old town of Graz as well as for shopping, eating and drinking in the many nearby shops, bars and restaurants. Our bathroom was huge. The whole hotel oozes with charm. The only letdown was the breakfast. Whilst it... More 

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