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Chalet Janet Erts

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Carrer Sant Roma | Erts, Arinsal AD400, Andorra
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Chalet Janet Erts
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17 Reviews from our TripAdvisor Community

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1 review
2 of 5 stars Reviewed 1 week ago

We spent our NY holidays in this appartements, the location and flat is nice, but the service is very bad!!! There is no people at the reception, just in the morning. Breakfast consits of bread and juice, and a little hamon and chesse. We were very dissapointed about that fact at first morning, because our kids had nothing to eat.... More 

Helpful?
Thank Natali N
AMPG SL A, Propriétaire at Chalet Janet Erts, responded to this review

We regret that comment, however we point out that your reservation was for 8 people + 1 child, not 10 pers .... it is normal that it took an additional payment ..... On 1 Morning fait accompli we have 10 you served breakfast in the room with a bonus scandal in front of everyone, it was not to your taste... More 

Chesterfield area, VA
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We spent three nights at Chalet Janet in July, 2015, and liked it so much, we're doing it again this year! The staff were very helpful, the homemade breakfast pastries delicious, and the location excellent for visiting my grandmother nearby. Having use of the washer/dryer was a great help mid-way through our trip. The kitchen seemed well-stocked, although we did... More 

Helpful?
Thank Snead-Smiths
Omagh, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Great apartments suitable for families. Close to the ski slopes and Andorra la Vella for shopping. Owners were very friendly and helpful and made us very welcome. The apartments were well equipped and spotlessly clean.

Helpful?
1 Thank LStead
AMPG SL A, Directeur général at Chalet Janet Erts, responded to this review
Google Translation

Merci pour votre commentaire , nous sommes sensibles a vos remarques , et nous encourage à toujours " essayer "... More 

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