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All 40 Andorra la Vella hotels

Carlton Plaza

5.0 of 5 Hotel   |   Avenida Meritxell 23-25, Andorra la Vella, Andorra
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Carlton Plaza
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83%
Ranked #5 of 40 hotels in Andorra la Vella
A recent review
5 of 5 stars Reviewed June 23, 2014
Paul M
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203 people have reviewed this hotel

Traveler rating
    70
    98
    23
    7
    5
See reviews for
78
85
5
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
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English first
Senior Contributor
45 reviews 45 reviews
32 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed June 23, 2014 via mobile

From the moment that I walked in through the door at reception I as made to feel welcome. The receptionist provided an excellent and efficient check-in and gave directions to the room. The room itself was a suite, reasonably sized, and very comfortable. The bed was large and extremely comfortable. The room was spotlessly clean. The staff all spoke excellent... More

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London, United Kingdom
Top Contributor
50 reviews 50 reviews
41 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed June 10, 2014

I stayed here for a weekend and was impressed by the attentiveness of the staff and the quality of the food. Reception staff were very helpful and friendly and the maître d' of the restaurant coped admirably with the late arrival of 15 hungry travellers. Food was generally very good indeed - with the exception of the turkey dish, which... More

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Spain
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 25, 2014

I have been to this hotel many times. It's small but lovely. The people are very friendly and its location is really good. Rooms are a bit small and services are not excellent as you expect from a 5 star hotel, but still good enough.

Was this review helpful? Yes 1
Marta P, Director de Relaciones con Clientes at Carlton Plaza, responded to this review
Google Translation

Distinguido Cliente, Agradecemos sus comentarios y la confianza depositada en el Hotel Carlton Plaza. Nos alegra saber que el personal... More

Castres, France
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 5, 2014

If you want the best snow in the south of Europe then Andorra is where you want to go. Don't go on the package tour to the Brit resort down the road in the Andorran ski resort. Go to the main town and stay in the carlton plaza. You get the big hotel quality with the small hotel friendliness .... More

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Marta P, Director de Relaciones con Clientes at Carlton Plaza, responded to this review

Dear Guest, Thank you so much for your kind comments following your recent stay with us. We are glad to know that Carlton Plaza Hotel was an excellent choice for your holidays in Andorra. We are pleased that the hotel was according to your expectations and that you felt welcomed by our team, It’s very important for us make the... More

TEL AVIV
Contributor
17 reviews 17 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 16, 2014

Good location, a little bit far from the bus station, but the suite is absolutely beautiful, nice view of the mountains from the window,very good breakfest- staff very friendly and helpful. A lot of restaurants, and shopping. shopping ! Visit the CALDEA , by tickets in the hotel, and enjoy !

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Brussels, Belgium
Contributor
13 reviews 13 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 26, 2013

Got a 5 star for the price of a 3 to 4 star hotel. If there is one problem with this hotel it might be the price off te parking, which is quite high compared to the promotion booking we have enjoyed. Junior suite for the price of a normal room! TV in living room and bedroom, nicely filled minibar.... More

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Somerset, England
Top Contributor
76 reviews 76 reviews
25 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed October 15, 2013

Enjoyed a 4 night stay in this hotel in one of the Suite Rooms. Large, well appointed, aircon in both the lounge and the bedroom. Large TV but only BBC World in English. Good well stocked bar. The cooked breakfasts and evening meals were good but lacking in heat - not even a microwave to give your food a boost.... More

Was this review helpful? Yes 3
Dublin, Ireland
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 24, 2013 via mobile

Found this on a hotel deal website for under 100 euros and it turned out to be a bargain.....junior suites! Hotel is on avenue mertixell which is one of the main shipping streets and it right beside one of the largest stores "Pyrenees". Didn't eat in the hotel but the rooms and overall atmosphere was excellent. Would definitely return!

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Marta P, Director de Relaciones con Clientes at Carlton Plaza, responded to this review

Dear Guest, Thank you very much for sharing your review with us and for your nice comments. As you say, it is the ideal hotel to enjoy a shopping stay. We are glad to know that your stay was great. We hope to welcome you again very soon. Best regards, More

Moscow, Russia
Senior Contributor
42 reviews 42 reviews
29 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed March 15, 2013

This is definitely one of the hotels in Andorra I would recommend to stay at. the location is very comfortable - everything is a stone's throw. A fantastic restaurant right in the same building. I like the room very much - we had a delux room which is actually two rooms - a bedroom and a living room with a... More

Was this review helpful? Yes 1
Marta P, Director de Relaciones con Clientes at Carlton Plaza, responded to this review

Dear Guest, Thank you very much for your good review about Carlton Plaza Hotel. We are glad to hear that your stay was great and you recommend the hotel. As you said, all the rooms of the hotel are junior suites, with a bedroom and a living room. Once again thank you very much and we hope to see you... More

Stockholm, Sweden
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 1, 2013

I guess they couldn't count right when they gave this hotel 5 stars, i would rate it between 3 and 4 stars. Sure, the reception is flashy but the rest is actually quite poor. Positive things: Good location close to both old town (with the best restaurants) and the shopping streets, ok sized rooms, good cleaning. Nice breakfast (but a... More

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Marta P, Director de Relaciones con Clientes at Carlton Plaza, responded to this review

Dear customer, First of all we want to thank you have exposed your opinion because it helps us always to improve. We are sorry about the problem with the beds, we took the opportunity to inform that we are going to change the mattresses very soon. On the other hand, we have a free Wifi system that works with daily... More

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Additional Information about Carlton Plaza

Address: Avenida Meritxell 23-25, Andorra la Vella, Andorra
Location: Andorra > Andorra la Vella Parish > Andorra la Vella
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Carlton Plaza 5*
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Also Known As:
Carlton Plaza Andorra La Vella
Carlton Plaza Andorra/Andorra La Vella

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#4 Family Hotel in Andorra la Vella #5 Luxury Hotel in Andorra la Vella #5 Romantic Hotel in Andorra la Vella
Hotel Class
Number of rooms
66

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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