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Hotel Acta Arthotel

Certificate of Excellence
Prat de la Creu 15 - 25, Andorra la Vella AD500, Andorra
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Hotel Acta Arthotel
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Ranked #4 of 37 Hotels in Andorra la Vella
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed March 17, 2015
BjornArve Stavanger, Norway
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410 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Stavanger, Norway
Top Contributor
160 reviews 160 reviews
34 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed March 17, 2015

This is a recurrent Hotel when I'm visiting Andorra. This time the Hotel was totally full with diverse origin and culture people. I was surprised by the "low education" of some customers. The room, the service, the Hotel itself was perfect but some customers did manage to create the wrong feeling about the recent stay there.

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Arthotel H, Director Comercial at Hotel Acta Arthotel, responded to this review

Dear BjornArve, Thank you for taking the time to share your experience on Tripadvisor and for choosing to stay with us on your visit to Andorra. I am delighted that you enjoyed the experience but I would like to extend my apologies for the disappointment that you experienced with other customers. We look forward to welcoming you back again soon.... More 

Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed February 26, 2015

We were staying for one week -2 adults and two 7-years kids in a family room, also the was two couples in sepatate rooms with us. We walked in a lobby with 4 suitcases and a snowboard obviously needing help with the luggage - no luck. The family room is the same as a standard accept they took out a... More 

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Arthotel H, Director Comercial at Hotel Acta Arthotel, responded to this review

Dear customer, First of all, we would like to thank you for sharing with other fellow users of TripAdvisor your experience in arthotel****Q. Our main goal is to make the stay of our guests as comfortable as possible and we are surprised with your comments. Referring to the room, if the guest ask for a room change, whenever possible, we... More 

Aberystwyth, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 10, 2014

Stayed in this hotel as part of a group of 15 Boys in September 2014. We were over for the Wales v Andorra Football Match. The Hotel Reception staff were welcoming and helpfull and put food on for us even though we arrived at 23.00 on a Sunday Night. The Bar and food were fantastic and great value for money.... More 

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Arthotel H, Director Comercial at Hotel Acta Arthotel, responded to this review

Dear Guest, Our strongest recommendation’s always come from our guests and I am delighted that you enjoyed your stay with us. Thank you for taking the time to share your feedback on tripadvisor. I do hope that we have the chance to welcome you back again soon. Yours sincerely, More 

Wellington, New Zealand
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 25, 2014

This was a great 2 night stay. Extremely friendly and welcoming receptionist. I wish we had got his name! Subsidized parking next door. Comfortable room with huge bed. Breakfast included was fantastic. Quality of the hotel far exceeded its cost. Staff were exceptionally friendly, guy at breakfast was lovely. The bar staff...... Not so much... Grumpy and bordering on rude.... More 

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Cavan, Ireland
Senior Contributor
44 reviews 44 reviews
38 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed October 16, 2014

This is a nice hotel in a central location. We were part of a walking group and our package included breakfast and dinner. Breakfast was fine with a fair selection and even a machine to juice oranges for fresh juice. Dinner had a selection of salads but the exact same each night for seven nights - the the main course... More 

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Olonzac, France
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 7, 2014

I stayed here for 3 nights for a Fri night / Saturday conference, and added on an extra night as I'd never been to Andorra before, thus got conference rate for stay. Friday night meal excellent, rest not so good, especially Sunday night in the restaurant where the main course was meat and nothing else. Fortunately I'd chosen a vegetable... More 

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Senior Contributor
24 reviews 24 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 4, 2014

We had a most enjoyable lunch time meal at this hotel. We sat outside on a warm sunny day in early September. The mountains were spectacular and the water in the river sparkled as it flowed between us and the lush green, peaceful park which was opposite the hotel. Our group of four had the set menu and a bottle... More 

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Arthotel H, Director Comercial at Hotel Acta Arthotel, responded to this review

Dear Kate, Thank you for taking the time to share your experience on Tripadvisor and for choosing to stay with us on your visit to Andorra Also, thank you for choosing to lunch with us at Platorestaurant, our restaurant under the guidance of Jordi Banqueri and his team. I am delighted that you enjoyed the experience and we look forward... More 

Macon, France
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 2, 2014

Very good location in the city centre, with discount for the public parking just undenieve. We had a room with two single bed and a bed couch, this last one was very unconfortable. Very larde room with a large bathroom.

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Olhao, Portugal
Contributor
16 reviews 16 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 22, 2014

It is a very nice hotel. We had a small problem in the beginning with one bed that was rapidly resolved. Staff was very nice and the conditions are excellent. It is VERY CENTRAL, but most hotels are because Andorra la Vela is a very small city. It has great windows that reduce the street sound to almost 100%. Street... More 

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Washington
Top Contributor
77 reviews 77 reviews
16 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed August 7, 2014

We ended up at this hotel by chance and couldn't be happier. The price was excellent and we were given a wonderful room overlooking the river and the mountains (although the window was a bit small). A breakfast buffet was included and was fabulous. Served on the top floor, the view was even better. A wide range of options and... More 

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