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Holiday Inn Andorra

Travelers' Choice award winner
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C/ Prat de la Creu 88, Andorra la Vella AD500, Andorra (Formerly Crowne Plaza Andorra)
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1 room 1 guest
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533 Reviews from our TripAdvisor Community

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Traveler rating
    200
    229
    76
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
4 of 5 stars Reviewed yesterday NEW

Two issues cause the 4 stars: 1. The parking lot is very small, crowded and especially expensive (22 euro per day!). 2. We stayed at the hotel on half board. In general the meals were very successful, but to our surprise, it turned out that drinks are not included at dinner - not even water! (3 euro for bottle of... More 

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Gaillac, France
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Good location in Andorra la Vella for access to the main shopping area and yet quiet for a good night's sleep. The rooms exceeded expectations and the hotel staff were all very friendly. Our only disappointment was the elarly closing of the residents bar - 11.30pm was a bit too soon for holiday makers returning from the stunning Cirque du... More 

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Marta P, Director de Relaciones con Clientes at Holiday Inn Andorra, responded to this review

Dear Guest, Thank you very much for posting your review about your recent stay in Holiday Inn Andorra Hotel. We're glad to know that our establishment has exceeded your expectations. We hope to welcome you again very soon. Sincerely, More 

Merles, France
Level Contributor
104 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I have stayed at this hotel perhaps 4 times in the last 3 years. Like other reviewers, I enjoyed the extra large rooms and always took at least one meal in the restaurant. It has now been renovated and renamed 'Holiday Inn' and......it is a minor disaster. On booking, I asked for a standard double room on a non-smoking floor:... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Andorra, responded to this review

Dear 73John73, Thank you for taking the time to write a review about your stay with us. We strive very hard to make each and every guest's stay perfect however it appears we fell short of our goal during your visit. We would like to apologize for the issues you had regarding your reservations and for falling below your expectations... More 

Tel Aviv, Israel
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

we stayed 5 nights in this hotel. the staff were very helphul . we want to appreciate mr. philip who is the manager of the dining room breakfast and dinner. we were 2 familys and he always took care that we will sit together. he was attentive to us and did the best to help us. if we will come... More 

Was this review helpful? Yes 1
Marta P, Director de Relaciones con Clientes at Holiday Inn Andorra, responded to this review

Dear Guest, Thank you very much for your kind comments about your recent stay in Holiday Inn Andorra Hotel. We're really proud to read your good review about us. We are glad to know your stay was great and you enjoyed with the family. We hope to welcome you again very soon. Kind regards, More 

Barcelona, Spain
Level Contributor
121 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I have a sweet and sour feeling about this hotel: rooms are huge and it is more for families than for business trip and definetely it is not a 5 star hotel. Check in staff is nice but I had to wait in a queue more than 40min to check in. Amenities in the room are basic. Bed is very... More 

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Marta P, Guest Relations Manager at Holiday Inn Andorra, responded to this review

Dear Guest, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.... More 

Florida
Level Contributor
63 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed July 29, 2015

My only regret about staying here is that we didn't get to spend more time here! Super friendly staff greeted us at the front desk and made us feel welcome. When booking our room, we chose the rate where the parking is combined with the room rate and saved $$. Parking garage is clean and easy to navigate - not... More 

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Marta P, Guest Relations Manager at Holiday Inn Andorra, responded to this review

Dear Guest, Thank you so much for your review of our hotel and for your nice comments. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, More 

Metairie, Louisiana
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 28, 2015

We usually shy away from chain hotels while on vacation, but we were happy to find the Holiday Inn in Andorra. It was a very nice hotel with a great breakfast buffet option. The location was convenient to restaurants and bars. The rooms were large, clean, and comfortable.

Was this review helpful? Yes
Marta P, Guest Relations Manager at Holiday Inn Andorra, responded to this review

Dear Guest, Thank you so much for your good review of Holiday Inn Andorra Hotel. I am glad to know you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Kind regards, More 

Virginia Beach, Virginia
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed July 14, 2015

The hotel is a very nice Holiday Inn with great service. We were pleasantly surprised at our beautiful room, which boasted a king size bed, a sofa, a large tv, beautiful super clean bathroom, and windows that open. We requested extra pillows and they appeared almost immediately. Room service was quick and efficient ~ the tray was very well presented... More 

Was this review helpful? Yes 2
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 14, 2015

Location: super, close to the city centre with cosy older quaters next door. Room: standard european, nothing less nothing more. Breakfast: Better than average, you can have a standard continental breakfast to a brunch.

Was this review helpful? Yes
Marta P, Guest Relations Manager at Holiday Inn Andorra, responded to this review

Dear Guest, Thank you so much for posting your good review of Holiday Inn Andorra Hotell. I am pleased to hear you enjoyed your stay with us. We hope you will visit us again very soon. Sincerely, More 

New York
Level Contributor
1,040 reviews
239 hotel reviews
common_n_hotel_reviews_1bd8 922 helpful votes
4 of 5 stars Reviewed July 2, 2015

When you approach the hotel you see an old unimpressive building on the main street, However when you enter the lobby it is a different world all together. The hotel looks and feels newly refurbished, The rooms are spacious and modern with proper US style king beds. Staff at front desk are very warm and helpful. However the hotel has... More 

Was this review helpful? Yes 3
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