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Hotel Mercure

Carrer de la Roda, Andorra la Vella AD500, Andorra
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256 Reviews from our TripAdvisor Community

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Brussels, Belgium
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed December 19, 2015

Decent hotel, but no more than that. Not impressive overall. Nice swimming pool and sauna though, if not too crowded. Good location, in the centre of the city, close to shops, bar and the historical centre.

Helpful?
Thank Kristof L
Prestigi H, Departamento comercial at Hotel Mercure, responded to this review

Dear Kristof L; Thank you for taking your time to tell us about your experience at the Hôtel Mercure Andorra. I am sorry that your experience did not meet your expectations; allow me to express our sincerest apologies. All our efforts are focused on the satisfaction of our customers and in fact we are working on the renovation of our... More 

County Londonderry, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed November 8, 2015

Very dissatisfied. Hard beds. Poor resturant choice. Tired deciration. Not worthy of the brand, and the price charged. Hotel seemed to go out of its way to be unhelpful but in a polite way. Loads of French attitute to problems.

Review collected in partnership with Accorhotels.com

Helpful?
2 Thank suet385
Prestigi H, Departamento comercial at Hotel Mercure, responded to this review

Dear client; Thanks for your comments and our sincere apologies for not fully meet your expectations. We understand that we must make improvements to achieve full satisfaction of our customers. For this reason we wish to inform you that we are studying some changes to continue the improvement process that we hope will lead as soon as possible , to... More 

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London
Level Contributor
56 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed November 8, 2015

Steak, Drink and a Film - three strikes and we were gone ! Booking on the internet for the hotel was easy on the Accor website. We have stayed in Andorra on a few occasions in the past, and wanted to go to this hotel for the location and the brand. It was to be a special birthday treat. The... More 

Helpful?
Thank Tony058
Prestigi H, Departamento comercial at Hotel Mercure, responded to this review

Dear client; Thank you for taking the time to tell us about your experience at the Hôtel Mercure Andorra. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to... More 

Olot, Spain
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 21, 2015

The room was big and clean. Food in the line of 4 star hotels. It is necessary more people in reception on Sunday, just one. Very big indoor park for childs. Interesting indoor spa. Situation not bad.

Helpful?
Thank Adria1976
Prestigi H, Departamento comercial at Hotel Mercure, responded to this review
Google Translation

Estimado Adria1976; Antes que nada, permítanos agradecerle por habernos escogido como destino para sus vacaciones y darnos la oportunidad de... More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 1, 2015 via mobile

The hotel is very old. The Wifi in the room did not work and the staff did not do anything about that. The breakfast was OK. The location is great The facilities are as expected . The swiming pool is very small.

Helpful?
Thank Yigal D
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 30, 2015 via mobile

The staff are not friendly or welcoming. We were 5 on motorcycles, in our leathers. We took 10 mins to park the bikes, It took 20 minutes to checking, it was hot. The only person smiling was the lady in the Novotel bar next door. This place is very dated and they turn off the air con at night, so... More 

Helpful?
Thank Brent W
Bristol, United Kingdom
Level Contributor
210 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 240 helpful votes
3 of 5 stars Reviewed May 4, 2015

An average hotel, centrally located in Andorra-la-Vella. It's convenient for the bus station, and lies about 10-15 minutes walk from the historic centre in one direction, and the Caldea spa in the other. The whole city is surrounded by mountains so views are nice when the weather is clear. The room was clean although smelt a bit of cigarette smoke... More 

Helpful?
Thank FearfulFlyer2
Edinburgh, United Kingdom
Level Contributor
184 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
3 of 5 stars Reviewed March 14, 2015

This hotel is great if all you want to do is eat and sleep in it. The lobby is in the decor of early 80's. In saying that it is spotless. The staff are friendly and extremely efficient. They will help you in any way they can. The public areas are large with plenty of areas to rest your tired... More 

Helpful?
Thank HelenS7
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