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Novotel Luxembourg Centre

Travelers' Choice award winner
GreenLeadersSilver level
Hotel website
35 rue du Laboratoire, Luxembourg City 1911, Luxembourg
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Novotel Luxembourg Centre
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Novotel Luxembourg Centre
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685 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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Chelmsford, UK
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Let's face it, the only reason to go to Luxembourg is on business and this is perfect for that. Decent location (walk over bridge to centre of town), nice, modern rooms (shower, TV in front of bed, decent bed, good-sized desk), 24-hour gym, friendly staff, ok breakfasts, bar with outside space on decent enough road. Not much more needed for... More 

Was this review helpful? Yes
AndrePecheur, Directeur général at Novotel Luxembourg Centre, responded to this review

Dear TSYChelmsfordUK, Thank you very much for sharing your experience lived at the Novotel Luxembourg Centre. As you have remarked we adapt our equipment in order to make your stay the most comfortable possible. That’s why we are delighted that you had enjoyed your stay also that you had the opportunity to try our different spaces ( fitness room, restaurant,... More 

Rochester, New York
1 review
2 of 5 stars Reviewed 1 week ago

The room itself is a nice size, but the air conditioning is not effective. It is difficult to be comfortable for sleeping. After calling (3) times to the reception desk, they do not seem to be terribly concerned or apologetic. They sent a technician. Apparently, it will not get any cooler here. Very disturbing that as much as it cost... More 

Was this review helpful? Yes
AndrePecheur, Directeur général at Novotel Luxembourg Centre, responded to this review

Dear Ldiana59 , Thank you for taking the time to share your experience following your stay at the Novotel Luxembourg Centre. At Novotel, we strive to provide a superior service experience for every customer, that’s why please accept my apologize. Indeed, with regards to the high external temperatures, we make our possible to obtain a lower temperature in rooms. However,... More 

Brighton
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

What separates a hotel's service is the quality of genuine individual care and attention provided by the staff. On our recent stay in May 2015 we were pleasantly surprised by the excellent level of service especially from the bar/restaurant team and a gentleman called Stefano in particular. He took immense care to ensure that my wife's dietary requirements were properly... More 

Was this review helpful? Yes
AndrePecheur, Directeur général at Novotel Luxembourg Centre, responded to this review

Dear wrx_9, Thank you for the great comment of our hotel and for your recommendation! We very much appreciate your comments concerning our service. I will share your comments with our team and especially Stefano. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have no complaints about this hotel. It was clean, staff were excellent and breakfast every morning was delicious. It is very central at a nice location. I had a overall good experience in my travel to Luxembourg

Was this review helpful? Yes 1
AndrePecheur, Directeur général at Novotel Luxembourg Centre, responded to this review

Dear Holly B, We very much appreciate your comments regarding your stay at the Novotel Luxembourg Centre. It is always a pleasure to receive positive feedback about our situation and our service. I will share your comments with our team. I am sure that it will serve as an encouragement to all of our staff as we strive to continuously... More 

San Francisco, California
Level Contributor
120 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I travel to Luxembourg 3-4 times per year & this was first time at this hotel. It is convenient to both train station & walkable to main part of town - just note that between hotel & train station is a bit seedy. Room is basic --- no coffee or water included, no turn down service, etc. Wifi was not... More 

Was this review helpful? Yes
AndrePecheur, Directeur général at Novotel Luxembourg Centre, responded to this review

Dear SF94597, We would like to thank you for having chosen Novotel Luxembourg Centre for your one of many stay in Luxemburg and for sharing your opinion. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.That's why we are sorry for the inconvenience caused by internet. I am... More 

Freiburg im Breisgau, Germany
Level Contributor
143 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is located close to the train and bus station and only one block from the bridge that connects to the downtown area, more touristic. All the staff is very friendly and as there is no concierge, one of them booked a table in a restaurant on our first day here. We had a problem with the air conditioning... More 

Was this review helpful? Yes 1
AndrePecheur, Directeur général at Novotel Luxembourg Centre, responded to this review

Dear Laerte F, We would like to thank you for having shared you opinion following your stay in our Hotel. Thank you for your positive feedback essentially about our service. And this is with pleasure that I will share it with my team. Indeed, as you have remarked our availability and our reactivity are the one of our principal engagements... More 

Washington DC, District of Columbia
Level Contributor
47 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 3 weeks ago

If I could give this hotel a rating between average and very good I would. It wasn't "very good" but it was better than average. The rooms are perfectly clean if a bit on the smaller side. The location is good. (Luxembourg is so small that everything is walkable.) The front desk folks were helpful but not overly helpful. There... More 

Was this review helpful? Yes
AndrePecheur, Directeur général at Novotel Luxembourg Centre, responded to this review

Dear Alex_B_in_DC, Thank you for taking the time to tell us about your experience at the Novotel Luxembourg Centre. I am sorry that your experience did not meet entirely your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

Stroud, United Kingdom
Level Contributor
162 reviews
153 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed at this property for two nights as part of a package. As we were travelling as a family and have stayed in many Novotels before we were happy to stay here. However, unlike many Novotels there is no pool, not even a small one, so I lost serious points with the younger members of the family for not... More 

Was this review helpful? Yes
AndrePecheur, Directeur général at Novotel Luxembourg Centre, responded to this review

Dear MrHandBaggageOnly, Thank you for taking the time to tell us about your experience at the Novotel Luxembourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Also, we... More 

Luxembourg
Level Contributor
61 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I have spent already a couple of nights in this hotel and I can just recommand it to anyone who is looking for a good mid-class hotel near the city-center. Staff is very attentive and rooms are ok and well furnished; I recommand the executive rooms as they provide some more space and facilities like coffee machine etc. I will... More 

Was this review helpful? Yes 2
AndrePecheur, Directeur général at Novotel Luxembourg Centre, responded to this review

Dear Frank L, Thank you very much for taking the time to share your review with us. I am delighted to hear that you liked the location and enjoyed the service provided by the staff. We look forward to welcoming you back in the near future. Kind regards, André Pêcheur General Manager Novotel Luxembourg Centre More 

Hyderabad, India
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 5 weeks ago

I had stayed there for two weeks on business travel. The internet connection is pathetic and had to struggle during skype calls and downloading emails in the hotel. Not much of vegetarian options. Specially during weekends, they don't have good vegetarian options for lunch and dinner. The cleanliness in the room is average and the hair dryer was not good... More 

Was this review helpful? Yes 1
AndrePecheur, Directeur général at Novotel Luxembourg Centre, responded to this review

Dear Sagira J, Thank you for choosing Novotel Luxembourg and for taking time to share a review with us. We are sorry that your stay didn’t meet your expectations. Please rest assured your observations have been noted and will be taken into account. We look forward to welcoming you again soon at Novotel Luxembourg Centre, Kindest regards, André Pêcheur General... More 

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