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DoubleTree by Hilton Luxembourg

4.0 of 5
12 Rue Jean Engling, Luxembourg City 1466, Luxembourg (Formerly Hilton Luxembourg)
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DoubleTree by Hilton Luxembourg
Ranked #16 of 50 hotels in Luxembourg City
3.5 of 5 stars 163 Reviews
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163 reviews from our community

    Trip type
Traveler rating
    30
    68
    42
    18
    5
Date Rating
Eastbourne, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 24, 2012 NEW

beds were very comfertable. staff were great. breakfast superb. meals lovely. yes the hotel may be a little dated. but renovation work was taking place whilst we were staying there, although it was difficult to know. they seem to be doing 1 floor at a time to minimise any disturbance. i cannot see why anyone can complain as the hotel... More

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Mathias Busch, General Manager at DoubleTree by Hilton Luxembourg, responded to this review
May 25, 2012

Dear Client, Thank you for having chosen the DoubleTree by Hilton Luxembourg and for adding your review to TripAdvisor. Your feedback will encourage all our team members to maintain their efforts and improve our quality of service every day. I hope to have the pleasure of welcoming you personally again at the DoubleTree by Hilton Luxembourg in the near future... More

Scotland
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 23, 2012 NEW

Not the nicest Hilton hotel that we have stayed in. Building very grey and depressing looking from the outside. Although the rooms are clean and the staff are very helpful. Window in our room could open right up into the room which was quite alarming with regards to how high up we were in the hotel. This hotel was good... More

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Mathias Busch, General Manager at DoubleTree by Hilton Luxembourg, responded to this review
May 25, 2012

Dear Client, Thank you for having chosen the DoubleTree by Hilton Luxembourg and for adding your review to TripAdvisor. Your feedback will encourage all our team members to maintain their efforts and improve our quality of service every day. I hope to have the pleasure of welcoming you personally again at the DoubleTree by Hilton Luxembourg in the near future... More

Lichfield, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 23, 2012 NEW

In very simple terms, all extras are extra, so for example breakfast was €24 euros, honestly for some bread, coffee and croissants that is terrible. The internet was not free either I think €15 euro's. The rooms were expensive over €120 when you can find equally good rooms with breakfast and wifi included in for €80 or even less. I... More

Was this review helpful? Yes
Mathias Busch, General Manager at DoubleTree by Hilton Luxembourg, responded to this review
May 25, 2012

Dear Client, I would like to thank you for taking the time to give us your comments following your last stay at the DoubleTree by Hilton Luxembourg. We took good note of your remarks. I look forward to welcoming you personally during your next visit to Luxembourg in a not too distant future. Kind Regards More

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Urbanna
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
2 of 5 stars Reviewed May 22, 2012 NEW

We recently stayed at this hotel, during a tour of the area. In the US Doubletree Hotels are very nice and I guess I was expecting something similiar. Well as I said the only thing similiar was the cookies at check in. The room was very out of date, worn carpet, old furniture, worn towels, horrible pillows, some lovely metallic... More

Was this review helpful? Yes
Mathias Busch, General Manager at DoubleTree by Hilton Luxembourg, responded to this review
May 25, 2012

Dear Traveller, I would like to thank you for taking the time to give us your comments following your last stay at the DoubleTree by Hilton Luxembourg. I have shared your very positive comments about our service with our members of staff as they strive each day to make our guests feel welcome. We took good note of your remarks;... More

South Carolina
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed May 20, 2012

Staff very nice and helpful. Northern edge of the city FAR away from anything of use (restaurants, shops, etc...). Room decor late 70's, old matress, old furniture, TV however was new. One comment reminded them of Soviet archicture is dead-on spot. Renovations "in-progress" however, I don't see it. Last two comments: I've stayed in Red Roof Inns better than this... More

Was this review helpful? Yes
Mathias Busch, General Manager at DoubleTree by Hilton Luxembourg, responded to this review
May 25, 2012

Dear Client, Thank you for your recent review on Tripadvisor, I have shared your very positive comments about our service with our members of staff as they strive each day to make our guests feel welcome. Your feedback concerning the refurbishment “in progress” and you don´t see or hear it is in fact where we are aiming for. I´m pleased... More

London, United Kingdom
Senior Contributor
42 reviews 42 reviews
Reviews in 31 cities Reviews in 31 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed May 18, 2012

Great stay, as usual...but BEWARE, if you are a loyalty club member...you might lose ALL your loyalty points because gaynor creran does not believe one stayed here!!!...keep receipts/comp slippers, etc, as proof!...btw...stayed here TWICE last July! More

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Mathias Busch, General Manager at DoubleTree by Hilton Luxembourg, responded to this review
May 25, 2012

Dear Traveller, We would like to thank you for your continued loyalty to the DoubleTree by Hilton Luxembourg and for having taken again the time to give us your feedback. We would be pleased to assist you with your points issue – please contact us on: Hhonors@doubletree-luxembourg.com I hope I will have the opportunity to welcome you personally during your... More

Norcross
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed May 15, 2012

from the outside it looks like a Russian Mid 60s office building, nested on the hillsides of Luxembourg. The inside has a vintage chique and grandeur typical for first generation hiltons. The reception is efficient (thank you for the cookies!), and the rooms are clean but could do with some level of renovation. Room service is very expensive (23 Euro's... More

Was this review helpful? Yes
Mathias Busch, General Manager at DoubleTree by Hilton Luxembourg, responded to this review
May 21, 2012

Dear Guest, Thank you for having chosen the DoubleTree by Hilton Luxembourg and for adding your review to Trip Advisor. I would also like to thank you for your positive comments concerning the welcoming you received. Your feedback will encourage all our team members to maintain their efforts and improve our quality of service every day. However, I’m pleased to... More

THe Hague, the Netherlands
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 7, 2012

I often go to Luxembourg for family visits and until now I always had value for money in Double Tree by Hilton Luxembourg. Reception is always friendly and helpful. Rooms are clean though renovation or painting of some rooms would not be an abundant luxury. Quiet surrounding where you can sleep well. Staff in the breakfast room could be more... More

Was this review helpful? Yes
Mathias Busch, General Manager at DoubleTree by Hilton Luxembourg, responded to this review
May 21, 2012

Dear Guest, Thank you for having chosen the DoubleTree by Hilton Luxembourg and for adding your review to Tripadvisor. Concerning our rooms, I’m pleased to inform you that renovations are currently being planned and should be starting in 2012. I noted your comments concerning the breakfast and the bar. Please rest assured that I did let a note to Abdallah... More

Amsterdam, The Netherlands
Senior Contributor
42 reviews 42 reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 2, 2012

I like the quiet location in the outskirts of Luxembourg city. The rooms are large and dated, the restaurant light and bright and they serve a nice breakfast in the morning. You need your own means of transportation. More

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See 3 more reviews by Sjurontour for Luxembourg City
Mathias Busch, General Manager at DoubleTree by Hilton Luxembourg, responded to this review
May 11, 2012

Dear Guest, Thank you for having chosen the DoubleTree by Hilton Luxembourg and for adding your review to Tripadvisor. Your feedback will encourage all our team members to maintain their efforts and improve our quality of service every day. However, I’m pleased to inform you that renovations are currently being planned and should be starting in 2012. I hope I... More

Tel Aviv, Israel
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed April 28, 2012

located on the hill overlooking the city. this hotel has the most helpful staff. friendly and attentive. every request gets accomplished before you snap a finger. They will do everything to amke you feel at home. very nice facility as well. More

Was this review helpful? Yes
Mathias Busch, General Manager at DoubleTree by Hilton Luxembourg, responded to this review
May 3, 2012

Dear Traveller, First of all we would like to thank you for having chosen the DoubleTree by Hilton Luxembourg and for having taken the time to share your feedback. I would also like to thank you for your positive comments. I shared your appreciations with all the team members. Your feedback is extremely important to us to ensure we continuously... More

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Additional Information about DoubleTree by Hilton Luxembourg

  • Hilton International Luxembourg City
  • Hilton Luxembourg City
  • Luxembourg City Hilton
Address: 12 Rue Jean Engling, Luxembourg City 1466, Luxembourg (Formerly Hilton Luxembourg)
Price Range: $

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