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Mercure Grand Hotel Alfa Luxembourg

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16 Place de la Gare, Luxembourg City 1616, Luxembourg
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Mercure Grand Hotel Alfa Luxembourg
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Ranked #27 of 54 Hotels in Luxembourg City
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A recent review
4 of 5 stars reviewed 3 days ago
Catharina G Harwich, United Kingdom
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462 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Harwich, United Kingdom
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was an overnight stay whilst travelling to Switzerland. We had a very spacious room. The bathroom could be described as 'oldfashioned', in as much as the washbasins were made of marble. Toiletries and flannels were also provided. As we were part of a group, a meal was served soon after our arrival. It was very nice indeed. - Our... More 

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NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, I would like to thank you for choosing the Mercure Alfa Luxembourg Centre Gare as your accommodation choice during your recent trip and for taking the time to give us your impression. We are delighted to read that you had a nice stay in our hotel. It is always encouraging to learn that guests are satisfied with our... More 

Pittsburgh, Pennsylvania
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW

First, the location is so so. The red light district is right behind the hotel. I have not had any issues and I am a small female from the States. It is also right across the street from the train and bus station, which provides pros and cons: The pro was that we literally got off the train and had... More 

Was this review helpful? Yes 1
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Good afternoon, First of all, thank you for choosing the Mercure Alfa Luxembourg Centre Gare for your recent trip. I do apologize because your experience did not give you entire satisfaction. Know that your feedback is really important for us because you give us the possibility to improve ourselves every day. Also be sure all our managers work on the... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 20, 2015

The hotel itself is very smart and very clean, though not in a great location. The rooms are nice and the bathrooms are exquisite. As for the staff, the breakfast staff weren't especially helpful in helping to provide the required space for our party of 3 to eat as a single group, having tried to separate us numerous times. What... More 

Was this review helpful? Yes 1
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, Thank you so much for taking the time to write a review of the Mercure Alfa Luxembourg Centre Gare, on Tripadvisor. As we are most concerned with the satisfaction of our guests, your feedback is of great value to us. However, it is with regret, we note that your stay did not give you satisfaction. Concerning the reception... More 

Northern Italy
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed February 11, 2015

Stayed 2 nights on business trips. Pluses. Reception excellent, fast check in and efficient. Breakfast not bad. .. not much effort into it. Room was quite spacious. I was in 206, 2nd floor facing the square and it meant 2 sleepless nights for the noise and lights. Ambulances, bus, shouting people. .. anything went. Room was a little cold. I... More 

Was this review helpful? Yes 1
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, Thank you so much for taking the time to write a review of the Mercure Alfa Luxembourg Centre Gare, on Tripadvisor. It is with regret, we note that your stay did not give you entire satisfaction. But be sure that your feedback is really helpful for us, as it gives the basis of our work. We need every... More 

Shanghai, China
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed January 31, 2015

This is a very old, tired property located across from there train station and next to the red light district in Luxembourg. The entrance provides no car parking as it is a bus and taxi stop swarming with commuters. There is no doorman/bellman so, if driving, you must park illegally blocking the buses, carry your own bags inside, leave them... More 

Was this review helpful? Yes 2
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, First of all, I would like to thank you for taking the time to write a review of the Mercure Alfa Luxembourg Centre Gare, on Tripadvisor, and also for giving us your feedback. It is with regret, we note that your stay did not give you satisfaction, and I am really sorry. The experience you described causes us... More 

Blandford Forum, United Kingdom
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 29, 2015 via mobile

Had one night here on Great Rail Journeys trip to Switzerland - comfortable room. Meal ok in evening and good selection at breakfast. Staff attentive and helpful good as short stopover hotel and central

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NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, First of all, I would like to thank you for taking the time to write a review of the Mercure Alfa Luxembourg Centre Gare, on Tripadvisor. It is with a nice pleasure that we discovered your feedback. As your satisfaction is our goal, every day all staff strives to give the best of them to reach it. We... More 

Netherlands
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 23, 2015

In the tradition of the Grand Hotels, the Alfa is a good example. The personnel is very friendly and helpful. The location is excellent - in the centre of the city, just in front of the railway station and in the centre of the commercial area. The breakfast is excellent, Wi-Fi is free and there are smoker rooms (I am... More 

Was this review helpful? Yes
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, First of all, I would like to thank you for taking the time to write a review of the Mercure Alfa Luxembourg Centre Gare, on Tripadvisor. Your feedback is very helpful for us as it gives the general impression of your stay. Regarding the price, as you noticed, you can find our best available rate on mercure.com. Otherwise,... More 

Stafford, United Kingdom
Senior Contributor
47 reviews 47 reviews
20 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed January 8, 2015

Stayed overnight as part of our tour with Great Rail Journeys. Very close to the railway station and very convenient. A little tired but a very good nights sleep with good food. Buffet breakfast choice very good

Was this review helpful? Yes
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, We would like to thank you for choosing the Mercure Alfa Luxembourg Centre Gare as your accommodation during your recent trip. We are delighted to read that you had a nice stay and enjoyed your visit with us. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for... More 

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