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Mercure Grand Hotel Alfa Luxembourg

GreenLeadersBronze level
16 Place de la Gare, Luxembourg City 1616, Luxembourg
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1 room 1 guest
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Mercure Grand Hotel Alfa Luxembourg
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552 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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Belfast, United Kingdom
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

A friend and I booked to stay at the Mercure for two nights. It's directly opposite the rail station so it suited us perfectly. As a Mercure branded hotel however, it's not up to the same standards experienced across the brand. The rooms are very tired. Saying that our room was clean and comfy, just a bit tired and in... More 

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Amsterdam, The Netherlands
Level Contributor
150 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 172 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The Mercure is just across from Luxembourg's rail station and a short walk to the bridges spanning the ravine that divides the city. Easy to walk to all of the spots. The rooms are very large, if somewhat bare, but the restaurant is excellent. The breakfast buffet is stunningly generous. So much food!

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Brisbane, Australia
Level Contributor
138 reviews
137 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at the Grand Mercure Luxembourg for 3 nights during a recent trip to Luxembourg City and enjoyed our stay. HOWEVER, if you are thinking of staying here please be aware: *The hotel is in a very old, tired building and though the 'superior' rooms may have been renovated, the regular ones are in desperate need of renovation. Our... More 

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Doncaster, United Kingdom
Level Contributor
89 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Sited directly opposite the railway station it is a very short walk with a suitcase. The dinner and breakfast on our overnight stop were excellent, altho as a group the dinner was a set meal. The room and the accommodation corridors on the floor we were on are in need urgently of renovating!. Tired interior decor. Tiny bathroom with leaky... More 

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NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, It is with pleasure that we discovered your review on Tripadvisor. We would like to thank you for taking the time to send it, and also for all your feedback. Also, I’m pleased to inform you that we are finalizing our renovation project to bring a new design, more comfort and new equipments in our rooms. Furthermore, we... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The attention is pretty standard, good enough for a business traveler that wont spend time in the hotel. The only downside to this place is that since is accross the street from the Gare is almost in the middle of a red zone... Walking distance to the Place d'arms and cathedral... but to be honest most things are walking distance... More 

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NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, Thank you for taking the time to write a review of the Mercure Alfa Luxembourg Centre Gare on Tripadvisor. We would like to express our appreciation to you for your feedback. Your satisfaction is our goal, and every day all staff strives to give the best of them for this. Also, I want to inform you that Luxembourg... More 

Dubai, United Arab Emirates
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel more than five times per year, on a professional basis. The rooms are renovated now and are nice and big enough.What is really good is the breakfast buffet! Includes a variety of everything you could have for breakfast. The breakfast and dining area is really fabulous, old styled decorated with a piano and a huge... More 

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NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, We sincerely appreciate you taking the time to give us your feedback about your trips at the Mercure Alfa Luxembourg Centre Gare. We are delighted to read that you had good moments with us. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Concerning the... More 

Toronto, Canada
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 3 weeks ago

the room was very tired and old looking ..I heard they are to do a reno, but it hadn't happened yet. the beds weren't comfortable and the bare box spring was visible. Could hear the elavator clanging. The restaurant was good though. The breakfast buffet had a lot of choice

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NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, Thank you so much for taking the time to write a review of the Mercure Alfa Luxembourg Centre Gare, on Tripadvisor. It is with regret, we note that your stay did not give you entire satisfaction. But be sure that your feedback is really helpful for us, as it gives the basis of our work. We need every... More 

Travelers are raving about these Luxembourg City hotels

Spalding, United Kingdom
Level Contributor
123 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We had a room that had torn curtains, dirty carpet and outdated facilities. Badly in need of refurbishment. Poor external view. Only here for one night. However, in contrast, the restaurant is excellent with courteous, helpful staff and excellent food. It was also the same for Breakfast. Ideally situated opposite the train station and close to shops and buses.

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NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, May I begin by thanking you for your review of the Mercure Alfa Luxembourg Centre Gare on TripAdvisor. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. It is with regret, we note that your stay did not give you entire satisfaction and we offer you our sincere... More 

Canberra, Australia
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stay here with friends. Welcome & check in professional. Room disappointing for a Mercure 'branded' Hotel. Recommend in-room coffee & tea making facilities. Room in desperate need up refurbishment/updating. Carpets were stained, beds very hard and bathroom contained mould in places, with signs of significant wear and tear. I have read other reviews and this seems a common theme. Do... More 

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NOVOWILLEM, General Manager at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear SGC6368, Thank for taking your time commenting your visit to our hotel. Indeed the hotel needs renovation; the good news is that we hope to get it done this winter with the works terminated end of March 2016. I am pleased that you recognized the professionalism of our staff and your comments will definitely encourage them to do even... More 

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