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Mercure Grand Hotel Alfa Luxembourg

4.0 of 5
16 Place de la Gare, Luxembourg City 1616, Luxembourg
Hotel amenities
Mercure Grand Hotel Alfa Luxembourg
Ranked #24 of 52 hotels in Luxembourg City
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246 reviews from our community

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Traveler rating
    35
    105
    76
    21
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Date Rating
London
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed May 17, 2013 NEW

I had a 1 night business trip in Luxembourg in May. Although I get a corporate rate for this chain, I still find this very overpriced for what I got and feel sorry for anyone who pays full price. Positives - Friendly staff - Clean rooms - Free internet (some of the better hotels I have stayed in does not... More

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Amsterdam, The Netherlands
Top Contributor
61 reviews 61 reviews
42 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed May 14, 2013 NEW

I have had to visit this hotel on a regular basis the last couple of years. Last year I was told that they had started renovating the rooms (in October 2011 one room was ready). Now in May 2013, this one room is still the only one. The rest of the rooms and the hotel in general is just getting... More

Was this review helpful? Yes 1
See 6 more reviews by Sjurontour for Luxembourg City
Florida
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 7, 2013

Perfect location for beginning your exploration of Luxembourg. It is right across from Central Station and a very busy area. It is comfortable and quiet and we enjoyed our stay. We enjoyed breakfast every morning and it was excellent. It should be noted that Luxembourg is a wifi city.

Was this review helpful? Yes 1
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review
May 13, 2013

Good afternoon, Thank you for choosing the Mercure Alfa Luxembourg Centre Gare for your recent trip and also for taking the time to tell us about your experience. We very much appreciate your positive feedback. In all Mercure hotels, our priority is your satisfaction and our goal is to give you a superior service experience. Be assured that I will... More

Guildford, United Kingdom
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 7, 2013

Lovely 4* hotel, which is opposite the railway and bus station. Breakfast was well prepared, buffet style, and plentiful. Our room was very spacious and comfortable, the double bed was enormous. The shower and toilet were separate, the only comment here was that there was not a hand basin in the toilet for hand washing. There was a lift which... More

Was this review helpful? Yes 1
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review
May 10, 2013

Good afternoon, First of all, thank you for taking the time to tell us and the Tripadvisor travelers about your experience at the Mercure Alfa Luxembourg Centre Gare for your recent trip. We very much appreciate your comments and it is always a pleasure to receive positive feedback. It shows that you were satisfied by your stay and our goal... More

Dunfermline
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 28, 2013

I have been staying in various hotels in Luxembourg City over the past 6 months and I can truly say that, apart from the location, there is nothing else I could mention to recommend this hotel. The decor and facilities are outdated by about 20 years (and non exisitent in some case i.e coffee / tea making facilites not in... More

Was this review helpful? Yes 1

Review collected in partnership with Accorhotels.com

NOVOWILLEM, General Manager at Mercure Grand Hotel Alfa Luxembourg, responded to this review
May 2, 2013

Dear Sir, Let me please apologize for the delay in answering. I was out of the office for a few days and my staff, in view of the seriousness of your remarks, waited for me to be able to answer you in person. Indeed it seems that we have experienced problems with our bandwidth on the WIFI lately. For your... More

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Monument, Colorado
Senior Contributor
42 reviews 42 reviews
37 hotel reviews
Reviews in 37 cities Reviews in 37 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed April 20, 2013

When we arrived at 5:30 PM only one person was available at reception to take care of over 40 people. Only one porter with three tour groups arriving at the same time. Bus driver, tour director and passengers had to do their luggage. Rooms are in poor condition Carpets are stained and faded - all over the hotel. Faucets did... More

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NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review
May 2, 2013

Good afternoon, First of all, thank you for choosing the Mercure Alfa Luxembourg Centre Gare for your recent trip, and for telling Tripadvisor travelers and us about your experience. I do apologize because your experience did not give you satisfaction. Know that your feedback is really important for us because you give us the possibility to improve ourselves every day.... More

Niagara Falls, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 18, 2013

We stayed in this hotel at the beginning of April 2013. The lobby and restaurant were very nice, so I was a bit surprised when I saw the rooms...the decor didn't match up. The bathroom was in two separate parts....the toilet in one room and the sink and shower in another. The lighting was not very good and the only... More

Was this review helpful? Yes 1
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review
April 23, 2013

Good afternoon, First of all, thank you for choosing the Mercure Alfa Luxembourg Centre Gare for your recent trip, and for telling Tripadvisor travelers and us about your experience. I am sorry for the inconvenience and I do apologize because your experience did not give you satisfaction. Our goal is to improve ourselves every day and to provide a higher... More

Jakarta, Indonesia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 18, 2013

We spent two nights in Luxembourg last March on our first visit ever to this country. The hotel is right across the street from the train station, and is surrounded by various stores and restaurants to cater visitors' needs. The hotel itself has a brasserie that offered nice French (and Luxemburguese) cuisines. We did not take breakfast at the hotel.... More

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NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review
April 22, 2013

Good afternoon, Thank you for choosing the Mercure Alfa Luxembourg Centre Gare for your recent stay and also for telling us about your experience. We appreciate your comments and your analysis is a very important aid for us, it gives us the opportunity to improve ourselves every day. As you have certainly read it, we are actually finalizing our renovation... More

Sompting
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 8, 2013

We arrived by coach late in the afternoon during rush hour/s; the hotel is situated across the road from the Railway station with numerous bus stops right outside the hotel frontage. This gave our coach party some effort to unload the luggage and push past the waiting commuters at the bus stops, it would of been more helpful of the... More

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NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review
April 12, 2013

Good afternoon, Thank you for taking the time to tell Tripadvisor travelers and us about your recent trip at the Mercure Alfa Luxembourg Centre Gare. We appreciate your analysis, and it is really important to receive feedback. It gives us the basis of our work, and our priority, at Mercure, is to offer a superior service experience for every customer.... More

Warsaw, Poland
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 29, 2013

The hotel is located directly in front of the railway station. Most of the bus lines have stops there, including one that goes directly to the airport. It is a short walk to all the major attractions in the city so the location is good. The hotel has seen better days. I got a small room facing a wall. The... More

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NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review
April 3, 2013

Good afternoon, First of all, thank you for choosing the Mercure Alfa Luxembourg Centre Gare for your recent trip, and for telling us and the Tripadvisor travelers about your experience. I do apologize because your experience did not give you entire satisfaction. Concerning the carpet, I’m happy to inform you that we are finalizing our renovation project to bring a... More

 
 
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Additional Information about Mercure Grand Hotel Alfa Luxembourg

Also Known As:
Mercure Luxembourg City
Accor Luxembourg City
Mercure Grand Hotel Alfa Luxembourg Luxembourg City
Address: 16 Place de la Gare, Luxembourg City 1616, Luxembourg
Region: Luxembourg > Luxembourg City
Amenities:
Business Center Restaurant Room Service Wheelchair access
Hotel Style:
#15 Luxury Hotels in Luxembourg City
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Located opposite the railway station, in the heart of the business and shopping district and close to the historic town centre, with the European institutions nearby. 141 airconditioned rooms with bathtub and shower, telephone, modem, televison and minibar.The hotel also features a restaurant and meeting rooms. Pay WiFi Internet is available throughout the hotel. ... more   less 
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Mercure Grand Hotel Alfa Luxembourg
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