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Mercure Grand Hotel Alfa Luxembourg

GreenLeadersBronze level
4.0 of 5
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16 Place de la Gare, Luxembourg City 1616, Luxembourg
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Mercure Grand Hotel Alfa Luxembourg
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Ranked #26 of 54 Hotels in Luxembourg City
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed yesterday
Graham J Adelaide, Australia
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474 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Adelaide, Australia
Top Contributor
57 reviews 57 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed yesterday NEW

It was suggested that we had selected a hotel that was a little tired - how wrong they were! Our rom on the 6th floor was large and comfortable with a great view of the railway station across the square. Although on a busy square there was no intrusive noise in our suite. The bathroom was a surprise and we... More 

Was this review helpful? Yes 1
Contributor
17 reviews 17 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very decent continental breakfast selection. Nice and clean rooms. Bus station at the entrance of the hotel. If you have room with a inyard look noise of the city is not heared at all. The only minus - ventilation. There was air conditionair, but if you don’t use it then there is no air during the night. Open window in... More 

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NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, Thank you so much for taking the time to write a review of the Mercure Alfa Luxembourg Centre Gare, on Tripadvisor. It is with pleasure that we discovered your feedback. Be sure that your comments are very important as it gives us the basis of our work. Furthermore, we were delighted to read that you enjoyed our location,... More 

Ratingen, Germany
Top Contributor
77 reviews 77 reviews
37 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I usually choose Ibis hotels because they have no trace of that faded glory of olden days. I liked this Mercure hotel, however, precisely because it does have that feeling and atmosphere, with plenty of high ceilings, ornate lamps & wood paneling. My room was huge, with a very comfortable king-sized bed. I was on the 7th floor, at the... More 

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NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, First of all, thank for taking the time to tell us about your experience at the Mercure Grand Hotel Alfa Luxembourg Centre Gare for one of your recent trip. We very much appreciate your comments and it is always a pleasure to receive positive feedback. I will share your remarks with our team and I am sure that... More 

Harwich, United Kingdom
Senior Contributor
42 reviews 42 reviews
15 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was an overnight stay whilst travelling to Switzerland. We had a very spacious room. The bathroom could be described as 'oldfashioned', in as much as the washbasins were made of marble. Toiletries and flannels were also provided. As we were part of a group, a meal was served soon after our arrival. It was very nice indeed. - Our... More 

Was this review helpful? Yes 1
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, I would like to thank you for choosing the Mercure Alfa Luxembourg Centre Gare as your accommodation choice during your recent trip and for taking the time to give us your impression. We are delighted to read that you had a nice stay in our hotel. It is always encouraging to learn that guests are satisfied with our... More 

Pittsburgh, Pennsylvania
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 weeks ago

First, the location is so so. The red light district is right behind the hotel. I have not had any issues and I am a small female from the States. It is also right across the street from the train and bus station, which provides pros and cons: The pro was that we literally got off the train and had... More 

Was this review helpful? Yes 1
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Good afternoon, First of all, thank you for choosing the Mercure Alfa Luxembourg Centre Gare for your recent trip. I do apologize because your experience did not give you entire satisfaction. Know that your feedback is really important for us because you give us the possibility to improve ourselves every day. Also be sure all our managers work on the... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 20, 2015

The hotel itself is very smart and very clean, though not in a great location. The rooms are nice and the bathrooms are exquisite. As for the staff, the breakfast staff weren't especially helpful in helping to provide the required space for our party of 3 to eat as a single group, having tried to separate us numerous times. What... More 

Was this review helpful? Yes 1
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, Thank you so much for taking the time to write a review of the Mercure Alfa Luxembourg Centre Gare, on Tripadvisor. As we are most concerned with the satisfaction of our guests, your feedback is of great value to us. However, it is with regret, we note that your stay did not give you satisfaction. Concerning the reception... More 

Northern Italy
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed February 11, 2015

Stayed 2 nights on business trips. Pluses. Reception excellent, fast check in and efficient. Breakfast not bad. .. not much effort into it. Room was quite spacious. I was in 206, 2nd floor facing the square and it meant 2 sleepless nights for the noise and lights. Ambulances, bus, shouting people. .. anything went. Room was a little cold. I... More 

Was this review helpful? Yes 1
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, Thank you so much for taking the time to write a review of the Mercure Alfa Luxembourg Centre Gare, on Tripadvisor. It is with regret, we note that your stay did not give you entire satisfaction. But be sure that your feedback is really helpful for us, as it gives the basis of our work. We need every... More 

Shanghai, China
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed January 31, 2015

This is a very old, tired property located across from there train station and next to the red light district in Luxembourg. The entrance provides no car parking as it is a bus and taxi stop swarming with commuters. There is no doorman/bellman so, if driving, you must park illegally blocking the buses, carry your own bags inside, leave them... More 

Was this review helpful? Yes 2
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, First of all, I would like to thank you for taking the time to write a review of the Mercure Alfa Luxembourg Centre Gare, on Tripadvisor, and also for giving us your feedback. It is with regret, we note that your stay did not give you satisfaction, and I am really sorry. The experience you described causes us... More 

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