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Mercure Grand Hotel Alfa Luxembourg

GreenLeadersBronze level
16 Place de la Gare, Luxembourg City 1616, Luxembourg
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Mercure Grand Hotel Alfa Luxembourg
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Ranked #32 of 56 Hotels in Luxembourg City
GreenLeadersBronze level
A recent review
3 of 5 stars reviewed 6 days ago
Lawyergirl007 Antwerp, Belgium
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518 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Antwerp, Belgium
Level Contributor
86 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This hotel was booked for me by my company because I had business to attend to in Luxemburg. Before I travelled I checked Tripadvisor and, based on the reviews here, I would not have booked this myself and this turned out to be a correct instinct. The room was very outdated and, although I was by myself, I was given... More 

Was this review helpful? Yes
NOVOWILLEM, General Manager at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear lawyergirl, Thank you for taking the time to comment your visit. First and foremost let me apologise for the fact that we have not been able to meet all your expectations. Indeed, our hotel is coming of age; the good news is that we plan a complete renovation of our property upcoming winter. You would do me a favour... More 

midwest
Level Contributor
110 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The carpet in our room was stained and worn, and the nightstands and other wood surfaces were worn too. But the room was quiet and comfortable otherwise and the location was very convenient for the train station. Not sure about the neighborhood as we only stayed one night, although we took a walk and found a very pretty rose garden.... More 

Was this review helpful? Yes 1
NOVOWILLEM, General Manager at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear MNS06, Thank you for taking the time to comment your visit and please accept my apologies that we have not been able to live completely upto your expectations. Indeed does our location have its advantages being across from central station; it also means that on one side we are facing the downtown business center and on the other side... More 

London, United Kingdom
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago

On the face of it a nice hotel very close to the Railway Station. However bedrooms were tired and jaded. Carpets faded and heavily stained, wallpaper pealing in the bathroom and trim missing from lower part of the door. We travelled in a group and the meal was served without much style or panache. The food was OK but the... More 

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NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, Thank you so much for taking the time to write a review of the Mercure Alfa Luxembourg Centre Gare, on Tripadvisor. As we are most concerned with the satisfaction of our guests, your feedback is of great value to us. However, it is with regret, we note that your stay did not give you satisfaction and I would... More 

Southampton, England, United Kingdom
Level Contributor
91 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Have to agree with the sentiments expressed in recent reviews. We've stayed here twice now as a stopover en route between the UK and Basel and it is indeed ideally placed right opposite the station. No complaints about the staff and the bar/restaurant facilities but the room, especially the carpets, could do with a facelift. We were in room 518... More 

Was this review helpful? Yes
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, Thank you so much for taking the time to write a review of the Mercure Alfa Luxembourg Centre Gare, on Tripadvisor . As we are most concerned with the satisfaction of our guests, your feedback is of great value to us. However, it is with regret, we note that your stay did not give you satisfaction. Regarding the... More 

cleethorpes
Level Contributor
224 reviews
140 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for one night on way to Switzerland with railtour.decor is not brilliant in room but staff were very efficient and food was fine about 15-20 mins from old town good enough for stopover breakfast buffet was excellent and does have air conditioning management actually met us at station nice touch

Was this review helpful? Yes
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, Thank you for choosing the Mercure Alfa Luxembourg Centre Gare as your accommodation during your recent trip. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. Be sure that you give us the basis of our work and you help us improve ourselves. Regarding rooms, I want to... More 

Sarajevo, Bosnia and Herzegovina
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Very old hotel that does need a facelifting, but it is also a very cute, sophisticated hotel with good service and rather good location. Altough my colleague didn`t like the room, I was very satisfied...clean room with enough space...Across the hotel there is the bus station where you can catch a bus for the airport. Breakfast was good, receptionists polite....a... More 

Was this review helpful? Yes
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, Thank you so much for taking the time to write a review of the Mercure Alfa Luxembourg Centre Gare, on Tripadvisor. It is with pleasure that we discovered your feedback. Furthermore, I want to inform you that we are working hard to finalize our renovation project to bring a new design, more comfort and new equipments in our... More 

Ironbridge, United Kingdom
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Just across the road from the railway station so handy for train travel. The room was spacious but tatty and in need of upgrading.Reception staff seemed as if they did not want to help,they would look at you then go back to the computer and hope another receptionist would deal with you. Breakfast at 20 euro is taking the p.

Was this review helpful? Yes
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, First of all, I would like to thank you for taking the time to write a review of the Mercure Alfa Luxembourg Centre Gare, on Tripadvisor, and also for giving us your feedback. It is with regret, we note that your stay did not give you satisfaction, and we offer you our sincere apologies. Regarding the reception staff,... More 

Berkshire. England
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have just visited Luxembourg for my first time and loved it. Not knowing the Country or City and having left my hotel a little late, I booked the Mercure on impulse (as I have an A-Club card). Upon arriving I was a little daunted by the somewhat chaotic location of the hotel (which looked that way as it sits... More 

Was this review helpful? Yes
NOVOWILLEM, SalesTeam Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, It is with a nice pleasure that we discovered your review on Tripadvisor. We would like to thank you for taking the time to send it. Be assured that I shared your comment with all our team and your kind words serve for all as encouragement. As your satisfaction is our goal, all the details of your feedback... More 

London, United Kingdom
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

For a four star hotel in the middle of Luxembourg I expected more. As with previous reviews the carpets are dated and worn, with large stains visible pretty much wherever you look. The beds are hard and not overly comfortable. The rooms are functional. Staff are very good.

Was this review helpful? Yes
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, Thank you for taking the time to write a review of the Mercure Alfa Luxembourg Centre Gare, on Tripadvisor, and also for giving us your feedback. It is with regret, we note that your stay did not give you satisfaction and we offer you our sincere apologies. That’s why I am pleased to inform you about our future.... More 

Mumbai (Bombay), India
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Was staying at the hotel for 2 nights with family.. The hotel is bang opposite the railway station with excellent connectivity all over Europe just across the road. We had a pleasant stay and was upgraded on arrival, the room was spacious and vibrant overlooking the clock tower. The breakfast spread was good and the staff helpful. The hotel is... More 

Was this review helpful? Yes 1
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, Thank you for taking the time to write a review of the Mercure Alfa Luxembourg Centre Gare, on Tripadvisor. We discovered your feedback with pleasure and also your kind words have been passed on to all our team. We were delighted to read that you enjoyed your stay with us, especially our location, our friendly staff and also... More 

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