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Mercure Grand Hotel Alfa Luxembourg

GreenLeadersBronze level
16 Place de la Gare, Luxembourg City 1616, Luxembourg
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Mercure Grand Hotel Alfa Luxembourg
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Ranked #32 of 56 Hotels in Luxembourg City
GreenLeadersBronze level
A recent review
3 of 5 stars reviewed 2 days ago
geordiejohn2013 Ironbridge, United Kingdom
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509 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ironbridge, United Kingdom
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Just across the road from the railway station so handy for train travel. The room was spacious but tatty and in need of upgrading.Reception staff seemed as if they did not want to help,they would look at you then go back to the computer and hope another receptionist would deal with you. Breakfast at 20 euro is taking the p.

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Berkshire. England
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I have just visited Luxembourg for my first time and loved it. Not knowing the Country or City and having left my hotel a little late, I booked the Mercure on impulse (as I have an A-Club card). Upon arriving I was a little daunted by the somewhat chaotic location of the hotel (which looked that way as it sits... More 

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NOVOWILLEM, SalesTeam Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, It is with a nice pleasure that we discovered your review on Tripadvisor. We would like to thank you for taking the time to send it. Be assured that I shared your comment with all our team and your kind words serve for all as encouragement. As your satisfaction is our goal, all the details of your feedback... More 

London, United Kingdom
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

For a four star hotel in the middle of Luxembourg I expected more. As with previous reviews the carpets are dated and worn, with large stains visible pretty much wherever you look. The beds are hard and not overly comfortable. The rooms are functional. Staff are very good.

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NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, Thank you for taking the time to write a review of the Mercure Alfa Luxembourg Centre Gare, on Tripadvisor, and also for giving us your feedback. It is with regret, we note that your stay did not give you satisfaction and we offer you our sincere apologies. That’s why I am pleased to inform you about our future.... More 

Mumbai (Bombay), India
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Was staying at the hotel for 2 nights with family.. The hotel is bang opposite the railway station with excellent connectivity all over Europe just across the road. We had a pleasant stay and was upgraded on arrival, the room was spacious and vibrant overlooking the clock tower. The breakfast spread was good and the staff helpful. The hotel is... More 

Was this review helpful? Yes 1
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, Thank you for taking the time to write a review of the Mercure Alfa Luxembourg Centre Gare, on Tripadvisor. We discovered your feedback with pleasure and also your kind words have been passed on to all our team. We were delighted to read that you enjoyed your stay with us, especially our location, our friendly staff and also... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

My husband and I stayed over one weekend. The staff was very friendly and helpful. I got collected from the airport free of charge. Our hotel room was spacious but a bit shabby (wouldn't rate it as 4*) but it was clean. The hotel itself is very nice. overall it was a good stay and value for money

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NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, Thank you so much for taking the time to write a review of the Mercure Alfa Luxembourg Centre Gare, on Tripadvisor. I was delighted to read that you enjoyed your stay. Your feedback is very important as it gives us the basis of our work. We hope to welcome you again soon, Sincerely, Anne – Sales Team Mercure... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Probably was decent twenty years but isn't anymore. Service was really was fine but rooms really should have been refurbished many years ago. See photo of carpet in my room plus air conditioning didn't work. Decent breakfast and bar though!

Was this review helpful? Yes 1
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Good afternoon, Thank you for taking the time to tell us about your experience at the Mercure Alfa Luxembourg Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More 

Travelers are raving about these Luxembourg City hotels

Launceston, Australia
Level Contributor
43 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Plus sides - room was large, even separate toilet, plenty of sitting room, close to railway and city., lovely breakfast. Minus - rooms need refurbishing, bed covers do not overlap the bed, paper cups for tea and coffee, TV far too small with poor reception.

Was this review helpful? Yes
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, Thank you for choosing the Mercure Alfa Luxembourg Centre Gare as your accommodation during your recent trip. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. Be sure that you give us the basis of our work and you help us improve ourselves. Regarding rooms, we want to... More 

Melbourne, Australia
Level Contributor
49 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
2 of 5 stars Reviewed May 28, 2015

This hotel is right in the middle of the busy area of town - straight across the road from the transport centre, which is a plus if you are using it, but makes the area pretty noise with vehicles and people if you arent. There are very few pros unfortunately in this hotel, it is in pretty dire state in... More 

Was this review helpful? Yes 2
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, We would like to thank you for choosing the Mercure Alfa Luxembourg Centre Gare as your accommodation during your recent trip, and we sincerely appreciate you taking the time to give us your opinion. It is with regret that we note your stay did not give you satisfaction and I do apologize. Be assured that all details provided... More 

UK
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed May 27, 2015

We stayed here on out way back from Switzerland. It was very close to the rail station. Our room overlook the front of the hotel. The room was large and comfortable. No tea making facilities, though this was not really a problem. Our evening meal was excellent. Breakfast - well what can I say - it seemed that everything was... More 

Was this review helpful? Yes 1
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, It is with pleasure that we discovered your review on Tripadvisor. We would like to thank you for taking the time to send it, and also for all your feedback. Your satisfaction is our goal, and every day all staff strives to give the best of them for this. We hope to welcome you again soon, Sincerely, Anne... More 

Sofia
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed May 27, 2015

Front of the railway/bus station, good old fashioned hotel with excellent insonorisation and breakfast. Spacious rooms, good fridge, many wifi transmitters in every flat. Good staff as well, recommended for short stay related with early going/late arrival.

Was this review helpful? Yes
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, Thank you so much for taking the time to write a review of the Mercure Alfa Luxembourg Centre Gare, on Tripadvisor. I was delighted to read that you enjoyed your stay. Your feedback is very important as it gives us the basis of our work. We hope to welcome you again soon, Sincerely, Anne – Sales Team Mercure... More 

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