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Excelsior Grand Hotel

5.0 of 5 Great Siege Road, Valletta, Island of Malta FRN1810, Malta
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Excelsior Grand Hotel
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Excelsior Grand Hotel
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1,943 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (461)
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warsaw, Poland
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

When checking in on 26 November, 50 EUR was blocked on my credit card. I checked out the next day without having consumed anything (the room had been paid in advance by our travel service) but the amount has still not been released. Furthermore, 85 EUR were charged on 1 December from my credit card - four days after my... More 

Was this review helpful? Yes 1
BRIANBARTOLO, Head of Marketing at Excelsior Grand Hotel, responded to this review

Dear Mari J Whilst thanking you for your review, on behalf of the management team I sincerely apologise for the fact that you have not received any clarification vis-a-vis the credit card charges. May I ask you to forward to my attention all the correspondence so that I can discuss this with our Finance team so that corrective action is... More 

Belfast NIreland
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I have recently returned from a week in the Grand Hotel and can thoroughly recommend it. It's an excellent hotel in a beautiful setting and convenient to the city and the bus station. We had a spacious deluxe room with balcony with just about a sea view. Real sea view rooms come at quite a premium so ask for room... More 

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BRIANBARTOLO, Head of Marketing at Excelsior Grand Hotel, responded to this review

Dear Maryconnolly Many thanks for choosing the Grand Hotel Excelsior for your December Winter break and for also taking your time to share with us and other Trip Advisor users your experience. On behalf of all team members I thank you for your sincere appreciation for their efforts to make your stay a fabulous one. We look forward to welcome... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

Our room was lovely, comfortable, light and with all we needed. But it was the staff who made our stay five star. The housekeeping staff were always courteous and friendly and ensured that we had everything we needed. The staff who served us at breakfast likewise, constantly attentive and so helpful. Have to mention Eileen particularly. She was so nice,... More 

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BRIANBARTOLO, Head of Marketing at Excelsior Grand Hotel, responded to this review

Dear Mair221 Many thanks for choosing the Grand Hotel Excelsior for your recent trip to Malta and for also taking the time to share your experience on Trip Advisor. It is always great to read that our team members contributed to your positive experience and exceeded your expectations. It is our priority to create the home away from home feeling... More 

Madison, Wisconsin
Top Contributor
193 reviews 193 reviews
82 hotel reviews
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed here four nights on business and enjoyed it. The common areas are lovely, grand, and comfortable. Staff friendly. Had the buffet dinner one evening, which had an excellent variety of tasty dishes. The views of the harbor are outstanding. Breakfast was also very good. Ate a pot pie in the bar one evening, which was much too salty. The... More 

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BRIANBARTOLO, Head of Marketing at Excelsior Grand Hotel, responded to this review

Dear WItravelingirl, Many thanks for your choosing the Grand Hotel Excelsior for your recent business trip to Malta and for taking the time to share your experience on Trip Advisor. Whilst appreciating your positive comments we have also taken note of your constructive feedback and shared it with the respective departments. We take every comment very seriously and corrective action... More 

Athens, Greece
Senior Contributor
30 reviews 30 reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We had a lovely stay at the Excelsior Grand Hotel. The service is excellent and employees go really the extra mile to help. The location is quasi perfect, just nearby the bus terminal and the entrance of Valetta. Rooms are large, clean and well decorated and the view from the breakfast area is beautiful. There are only a couple of... More 

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BRIANBARTOLO, Head of Marketing at Excelsior Grand Hotel, responded to this review

Dear Alphast Many thanks for choosing the Grand Hotel Excelsior for your recent trip to Malta and also for taking the time to share your wonderful experience with other Trip Advisor users. It is very encouraging to read positive comments on our team members. We give a lot of importance to staff training and motivation as it will positively effect... More 

Minnesota
Top Contributor
52 reviews 52 reviews
44 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I just didn't love this hotel. The rooms were old and very dimly lit. The carpet was lifting from the floor, my safe was locked shut, and the bathroom was not OK. The shower door barely opened enough to get into the shower. And, in order to squeeze in you had to step over the toilet. Once you got in... More 

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BRIANBARTOLO, Head of Marketing at Excelsior Grand Hotel, responded to this review

Dear GTINTC11, Many thanks for taking the time to share your experience with other Trip Advisor users. It is very unfortunate that we did not exceed your expectations. Your feedback has already been shared with the respective departments so that any necessary corrective action is taken immediately. May I point out that we have continued with our room renovation programme... More 

Lisbon, Portugal
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

This hotel was recommended to me due to its location, which was nice, since it was close to my business destination. But we cannot say its a 5*. I got a bedroom with a old and irregular mattress, with a view to a wall (floor 6 - which is the ground floor). Rooms are old. Service is ok. Breakfast too... More 

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BRIANBARTOLO, Head of Marketing at Excelsior Grand Hotel, responded to this review

Dear rjmm 155 Many thanks for choosing the Grand Hotel Excelsior and for taking the time to share your experience with other Trip Advisor users. Your points have already been communicated to the respective departments so that necessary corrective action is implemented immediately. With regards your comments related to the pool kindly note that it is open all year round.... More 

Elmhurst, Illinois
Top Contributor
291 reviews 291 reviews
142 hotel reviews
226 helpful votes 226 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed at the Grand Hotel Excelsior three nights. We had a very enjoyable stay. The rooms were lovely and very comfortable. I believe that they all have balconies. Our room had all the ammenities expected of a 5 star hotel/resort, including excellent quality mattresses, pillows,and beddings, coffee/tea making facilities, slippers, robes, safe, complimentary bottled water, nice... More 

Was this review helpful? Yes 3
Coventry, United Kingdom
Top Contributor
132 reviews 132 reviews
47 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Some of the other reviewers have suggested that this hotel doesn't meet its 5-star rating. Malta is a member of the HotelStars Union and this means hotel standards are enshrined in law for Maltese hotels. From my experience this hotel meets all of the requirements for a 5-star hotel, including Wi-Fi service, a-la-carte restaurant, doormen, valet, concierge, turn down service,... More 

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UK
Contributor
13 reviews 13 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Staff were great. Hotel is beautiful, clean, has large rooms and the food was delicious. Hotel is located in a area close to all the sights. Easy walking distance to the waterfront and the shabby chic charm that is Valletta.

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Additional Information about Excelsior Grand Hotel

Address: Great Siege Road, Valletta, Island of Malta FRN1810, Malta
Phone Number:
Location: Malta > Island of Malta > Valletta
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Excelsior Grand Hotel 5*
Number of rooms: 428
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Also Known As:
Excelsior Grand Valletta
Hotel Excelsior Grand
Excelsior Grand Hotel Malta/Valletta

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