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Excelsior Grand Hotel

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Great Siege Road, Valletta, Island of Malta FRN1810, Malta
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Excelsior Grand Hotel
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Excelsior Grand Hotel
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2,081 reviews from our community

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345
1,012
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Carmarthenshire, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

From the moment one enters the main doors be prepared to be spoiled - enormous breakfast selection !!! High standard of decore and very spacious rooms. Be sure to have a room with views of the harbour.

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Winchester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed yesterday NEW

This is a long review but there is a lot to say. We returned on 17th April from a week’s holiday at the Excelsior. This hotel has excellent facilities with a large outdoor pool area overlooking the Grand Harbour. However, on the fourth day of our holiday, a delegation arrived for a conference in the hotel booking 100 of the... More 

Was this review helpful? Yes 2
Top Contributor
55 reviews 55 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here for 2 nights and couldn't fault it. The staff were exemplary and made the stay a happy one. As this hotel is a conference venue this reflects the number of people around. The room was clean and everything worked. The beds were comfortable so that was a bonus. The food was good and the breakfasts very substantial. Most... More 

Was this review helpful? Yes 1
Marbella, Spain
Top Contributor
57 reviews 57 reviews
21 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed in this hotel for 4 nights and it was a amazing time. Very good equipped rooms in high standard with some elements of Chinese/Orient influence. Beautiful view on the sea and port in Valetta. Large swimming pool outside the hotel and very nice one inside. Fitness not to big but with basic equipment enough for morning training. Two... More 

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BRIANBARTOLO, Head of Marketing at Excelsior Grand Hotel, responded to this review

Dear Michael N It was a great honour to host your conference at the Grand Hotel Excelsior and we really appreciate for taking the time to share your experience with other Trip Advisor users. Your comments have already been shared with our team members and may I assure you that such a review will give them the necessary stimulus to... More 

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

The hotel itself is quite comfortable. The rooms are clean and spacious, however, at 175cm I couldn't straighten my legs in the bath. It was more of a large and deep bucket. The shower didn't work but although I informed reception twice, it wasn't fixed. Neither was the broken safe. The staff were a mixed bag. The concierge was very... More 

Was this review helpful? Yes 1
BRIANBARTOLO, Head of Marketing at Excelsior Grand Hotel, responded to this review

Dear TurboG1944, Whilst thanking you for choosing the Grand Hotel Excelsior for your recent trip, we regret to note that we did not exceed your expectations. May I assure you that your feedback has already been shared with the respective departments so that corrective action is implemented immediately. With regards your comment related to the location of the hotel, may... More 

ma
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Our room, view, and the breakfast buffet were grand, well worth the high price. Great location as well. Only complaints: (1) Coffee pots they delivered at breakfast got cold really fast; (2) Cleaning staff tend to enter room with little warning, leaving you just a couple of seconds to cross a large room before they use their key (3) Garage... More 

Was this review helpful? Yes 1
Worcester, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW via mobile

We stayed here for 1 night on our way home from Gozo. We thought we would treat ourselves to a 5 star hotel. Having stayed in many hotels in Europe this is not what you expect from a 5 star. There was no trouser press,no Nespresso coffee machine only a small dirty looking kettle but no bottled water to make... More 

Was this review helpful? Yes 1
Paris, France
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

I must confess I stopped at the reservation step and never went any further than that! I decided I wasn’t going to stay in the Excelsior because it seemed to me obvious that the services did not really correspond to a genuine five stars hotel… I booked in the beginning of April for three nights, in early May, and asked... More 

Was this review helpful? Yes 1
BRIANBARTOLO, Head of Marketing at Excelsior Grand Hotel, responded to this review

Dear 156louis, Whilst thanking you for taking the time to share with us this unfortunate experience, I would sincerely appreciate if you could email me directly on brian.bartolo@excelsior.com.mt with the respective details. On receipt I will immediately discuss the matter with our Reservation Manager. I sincerely appreciate your requirement for two twin beds due to personal reasons and this request... More 

Southampton, United Kingdom
Top Contributor
95 reviews 95 reviews
35 hotel reviews
204 helpful votes 204 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

What a gem of a Hotel. Spotlessly clean, great location and wonderful food. Staff were fantastic and Rooms are lovely with the sea view. Great variation of food every day and prices are very reasonable too. Nice pool area and well kept gardens.

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1 review
3 of 5 stars Reviewed 1 week ago via mobile

The hotel itself is (or was at one point) grand enough to be considered 5 star worthy. The bar and reception areas are fantastic with great views of the harbour. The bedrooms are also very large and quite well equipped. It appeared though to be lacking significantly in maintenance during our stay. The paint at the front of the building... More 

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Management response:

Dear TB3012, Many thanks for choosing the Grand Hotel Excelsior for your stay and for taking the time to share with us and other Trip Advisor users your experience. We do apologise for not exceeding your expectations during your stay and may I assure you that our feedback has already been shared with the respective departments so that corrective action... More 

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