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Hotel Phoenicia

Travelers' Choice award winner
Hotel website
The Mall, Valletta, Island of Malta FRN 1478, Malta
Best prices for: 1 room 1 guest
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Hotel Phoenicia
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Hotel Phoenicia
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1,868 reviews from our community

Traveler rating
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    18
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Deal, United Kingdom
Senior Contributor
39 reviews 39 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Should have written this before. We went x4 of us for afternoon tea having been previously and raved about it . Our friends stay annually at the hotel and have few complaints and if any are always sorted outvbybthe manager. However on this occasion we were very disappointed with our tea especially as it was our friends special birthday .... More 

Was this review helpful? Yes 4
Valletta
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Perfect location - a few minutes walk to the centre of Valletta. We just spent a week here and loved every minute of it. Exceptionally friendly staff who made us feel very welcome. If you are looking for a hotel full of character with an ambience of how it was back in the day - then this is the hotel... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 3
2 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Very good location at walking distance from the port, the old market and the historical sites of the old town. Hotel has good common areas. Breakfast was quite ok with a good variety. Rooms though are old and not to the standards of a five star hotel and look and feel like coming straight from the 80s.

Was this review helpful? Yes 2
Boston, Massachusetts
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

The Hotel Phoenicia is a lovely old-school hotel in the grand style, very charming and a little nostalgic. Rooms are a very good size, furnishings comfortable overall and the balconies with harbor views a very nice touch. Staff were uniformly competent and service quite efficient. Most offered a very warm welcome, a couple not so much, but all very professional.... More 

Was this review helpful? Yes 2
Helena_Pavanello, Guest Relations Manager at Hotel Phoenicia, responded to this review

Dear YMuchomas, We are very grateful for your detailed review about your experience at the Phoenicia and we are pleased to read that you have enjoyed your stay with us. I thank you for your positive comments about the room, the breakfast, the location and above all about our staff, such comments are highly appreciated and will be shared with... More 

Baumholder, Germany
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This hotel and the people that work in it are just great. If you are not sure what restaurant to go to the receptionist will know the best place for what you are looking for. Need to know anything on or about the island these people know. The rooms were clean and kept and housekeeping was at a decent hour.

Was this review helpful? Yes 2
Helena_Pavanello, Guest Relations Manager at Hotel Phoenicia, responded to this review

Dear Derek H, Thank you for having shared your experience at the Phoenicia with other Trip Advisor users, we are glad to hear that you enjoyed your stay at that our team assisted in making your trip as pleasant as possible. We look forward to welcoming you back to the Phoenicia in the future. Best Regards Helena More 

istanbul
Top Contributor
205 reviews 205 reviews
28 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed 1 week ago

Although we didnot stay at this hotel during our stay in Malta, we had a wonderful dinner at the main restaurant. The hall is spacious and very comfortable giving you air to breath. The terrace was closed due to the cool weather but the scenery was great. If you are going to have dinner, I advise you to arrive during... More 

Was this review helpful? Yes 2
Helena_Pavanello, Guest Relations Manager at Hotel Phoenicia, responded to this review

Dear NKohen, I am delighted that you had an enjoyable dinner at the Phoenix Restaurant. Your lovely comments are highly appreciated. I would like to thank you for taking the time to post your review and sharing your experience with the travel community. Best Regards Helena More 

Manchester, United Kingdom
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

We chose this hotel for our stay in Valetta after reading trip advisor reviews. This is indeed a lovely hotel with helpful and charming staff. The bars and restaurants are full of character and beauty. Our room was delightful and boasted a grand view. The gardens are stunning and we spent time sitting and enjoying them. The swimming pool was... More 

Was this review helpful? Yes 1
Helena_Pavanello, Guest Relations Manager at Hotel Phoenicia, responded to this review

Dear Helen F, Thank you for your very nice words following your recent stay at the Hotel Phoenicia. We are delighted that you enjoyed your stay with us and that you found most of our services to your satisfaction. We look forward to welcome you back soon. Best Regards Helena More 

Stafford England
Senior Contributor
41 reviews 41 reviews
20 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed 1 week ago

Just spent a wonderful week here on my annual visit (14th - 21 April) Will not repeat what many other reviewers say about the friendly, helpful staff, which I totally endorse and the general ambience of the hotel. Although the hotel is next to the bus station, this should not put you off, as there is little or no noise... More 

Was this review helpful? Yes 4
Helena_Pavanello, Guest Relations Manager at Hotel Phoenicia, responded to this review

Dear TerryStaffordEngland, Thank you for your kind comments and for having chosen the Phoenicia. Your lovely words are greatly appreciated and we are very delighted to have met your expectations. Rest assured that your wonderful feedback will be shared with all our staff members. We appreciate your recommendation and we look forward to welcome your again. Best Regards Helena More 

Central Florida, Florida
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Everything was excellent after a delay in getting our room because we arrived before noon. The staff helped me find my way around Valetta and provided prompt, efficient service. The hotel gardens are beautiful and the location next to the old city can't be beat. There's even a local group that meets here for Argentine Tango on Sunday evenings, which... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Helena_Pavanello, Guest Relations Manager at Hotel Phoenicia, responded to this review

Dear Thomas D, It is so nice to read that you have thoroughly enjoyed your experience at the Phoenicia, and that our team have been able to assist you promptly and efficiently. On behalf of the Phoenicia team I thank you for your recommendation and look forward to welcoming you back. Best Regards Helena More 

London, United Kingdom
Top Contributor
77 reviews 77 reviews
19 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We chose this hotel for a week long stay because of its good facilities and central location near the gates of historic Valletta. Inside, it has a comfortable and airy feel with a rather old world atmosphere which may not be to everyone's taste. Our room was perfectly adequate and the buffet breakfasts were pretty reasonable although we did find... More 

Was this review helpful? Yes 1
Helena_Pavanello, Guest Relations Manager at Hotel Phoenicia, responded to this review

Dear Gareth596, Thank you for your comment. I am glad to read that you have had a pleasant experience at the Hotel Phoenicia and appreciate having shared this with other travelers. Your words of praise about the ambiance, our rooms, the breakfast and about our hotel facilities are most gratifying. While I am glad that some of our team members... More 

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