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Windsor Hotel

Windsor Terrace, Sliema, Island of Malta SLM 3010, Malta
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Windsor Hotel
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Windsor Hotel
Windsor Hotel
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435 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Newton, MA
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

The Windsor is a nice, plain, basic hotel in a wonderful location. The staff was polite. The room was simple but clean, the beds OK, the TV is old (but I don't watch when I travel). The bathroom was clean. It did have a problem with the plastic toilet seat coming off. It has accessible electrical outlet for charging you... More 

Was this review helpful? Yes 1
WindsorHotelMalta, General Manager at Windsor Hotel, responded to this review

Dear Fotografinia, We are pleased that the hotel met your expectations and that you found the staff to be helpful. We do hope you will choose to stay at The Windsor Hotel should you revisit Malta. Warm regards C. Burgess More 

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

On the pictures the hotel looks great, but the reality i something else. None of the rooms have a view, and from your room you can her everything. The hotel have not been renovated for a long time, the toilets didn't work and the beds are very bad. The service was sometimes okay, and open for service 24 hours a... More 

Was this review helpful? Yes 2
WindsorHotelMalta, General Manager at Windsor Hotel, responded to this review

Dear Lars F, Thank you for posting your review about your recent stay at The Windsor Hotel. The hotel is presently going through a refurbishment programme with the rooms on the 5th floor already finished and now sold as superior rooms. The next phase is scheduled to continue during the coming winter months. It is a pity that you did... More 

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Christchurch, United Kingdom
2 reviews
1 of 5 stars Reviewed 6 days ago NEW

The place is outdated, service very poor. The bed was a piece of chipboard with a mattress on. The bedside light switch was behind the bed, hence switched off when you lent on the headboard. Food was bad, some of it inedible. Worse of all, we had £220 stolen from our room and the hotel refused to take any action,... More 

Was this review helpful? Yes 1
WindsorHotelMalta, General Manager at Windsor Hotel, responded to this review

Dear robert949hellier, I am sorry the hotel did not meet your expectations. We do receive very favourable comments regarding our staff and we have a number of clients who choose to dine in our restaurant. I must point out that hotels around the world are not responsible for any valuables clients might choose to leave in their rooms. Our guest... More 

Newark-on-Trent, United Kingdom
Senior Contributor
39 reviews 39 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 1 week ago

We have stayed at the Windsor on 4 occasions and have to agree with many of the previous comments. The hotel is outdated, the rooms are basic but not shabby - yes there are issues with the bathrooms but depite some cracked tiles they are clean. You dont come to Malta to sit in a hotel; get out and see... More 

Was this review helpful? Yes 2
WindsorHotelMalta, General Manager at Windsor Hotel, responded to this review

Dear Steveysteve99, Thank for choosing to stay at The Windsor Hotel during your recent visit to Malta. We are pleased to note that the hotel did live up to your expectations and you found our staff pleasant. The hotel has started a refurbishment programme with the 5th floor now boasting 19 superior room. During the coming winter we should be... More 

Cardiff, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

For 30 years, I have stayed in 50 hotels a year and this one is in the bottom 4 in the world. The hotel is shabby to the point of being unhygienic and possibly unsafe. More importantly, it is not run with the interests of guests in mind. The bathrooms are outdated with cracked tiles and leaky pipes and there... More 

Was this review helpful? Yes 4
WindsorHotelMalta, General Manager at Windsor Hotel, responded to this review

Dear deinshirl, We are sorry the hotel did not meet your expectations. I must say that I did not meet you during your stay at the hotel so I am perplexed with your claims that you spoke to me. Kind regards C. Burgess More 

County Tipperary, Ireland
Contributor
13 reviews 13 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Very basic outdated property,how this is 4 star is a mystery.Don't put on shirt and tie for dinner,think canteen style with lots of students joining in the stampede.Watery orange juice,reheated potatoes,fish out of a freezer.Overall grubby place in a reasonable location.Manager was nice as were some staff, also a small bar with some live music.Needs complete refurbishment.... Was there about... More 

Was this review helpful? Yes
WindsorHotelMalta, General Manager at Windsor Hotel, responded to this review

Dear Slamking, The Windsor Hotel is situated in the affluent town of Sliema which is a highly sought after residential area. I can assure you that all food served in the restaurant is fresh cooked on a daily basis. The restaurant is advertised as having a buffet style service. Finally, the hotel has already embarked on a refurbishment programme which... More 

Island of Malta, Malta
1 review
2 of 5 stars Reviewed April 22, 2015

We stayed here last night for a bb - I was really disappointed with the room as for the price we paid, we stayed at a much better room than we had. We were on the first floor, and the room was so different from the one shown on their website - a small room with old furniture with addition... More 

Was this review helpful? Yes
WindsorHotelMalta, General Manager at Windsor Hotel, responded to this review

Dear eri123456, Thank you for having chosen to stay at The Windsor Hotel. I am sorry the room did not meet your expectations. The hotel has started with a refurbishment programme and the 5th floor is now a superior floor. Your favourable comments about our staff will be passed on. We do hope to see you again in the future.... More 

Island of Malta, Malta
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed April 8, 2015

I stayed here for a couple of weeks after relocating to Malta for work. I found the hotel staff to be extremely friendly and welcoming, and very accommodating when I needed to stay on longer than expected. The hotel itself is a little tired - the rooms could do with a bit of a refurb, my shower flooded the bathroom... More 

Was this review helpful? Yes 1
WindsorHotelMalta, General Manager at Windsor Hotel, responded to this review

Dear Davinajs, Thank you for taking the time to post your review about your recent stay at The Windsor Hotel and would liketothank you for complimenting the service provided by our staff. The hotel has started a refurbishment programme and our 5 th floor is now a superior floor and it is the intension to continue with the refurbishment ptogramme.... More 

Bristol, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed April 7, 2015

When I arrived at this hotel they demanded that I write down my debit card details or not be allowed to stay in the hotel. They wanted name, address, occupation, nationality - the usual, then card number, expiry, ccv security code. I asked why and they said "expenses" so I said I would be eating out and pay cash at... More 

Was this review helpful? Yes 1
WindsorHotelMalta, General Manager at Windsor Hotel, responded to this review

Dear Geoff R, I am sorry to say that I find your review unfounded and you claim of fraud totally untrue as no charges were made to your credit card. You were given a choice on arrival, to leave a Euro 50 refundable deposit or credit card details. You were also informed that this was against any extras that you... More 

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