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All 1 Upper Harbledown hotels

Holiday Inn Express Canterbury

3.0 of 5 Hotel   |   A2, Upper Harbledown, Canterbury CT2 9HX, England
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A recent review
5 of 5 stars Reviewed December 12, 2011
Dia F London, United Kingdom
  • Reviews (384)
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384 people have reviewed this hotel

Traveler rating
    91
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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There are newer reviews for Holiday Inn Express Canterbury
See the most recent reviews
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 12, 2011

I thoroughly enjoyed staying at this property. Room was clean and bed was comfortable and breakfast was more than enough, with all you can eat eggs and sausages, fruits, toast, and a selection of pastries, cereals, juices, and warm beverages. I was thoroughly satisfied! I was here for two nights from 21-23 October to visit the University of Kent and... More

Was this review helpful? Yes
Rohitha A, General Manager at Holiday Inn Express Canterbury, responded to this review

Dear Guest, Firstly may I thank you for taking the time to review your recent stay with us, I am delighted to hear that you had a enjoyable stay and I have shared your positive comments with all of my team. Look forward to welcoming you back in the future. All the best More

leigh-on-sea, essex
1 review
5 of 5 stars Reviewed December 3, 2011

I and some members of my family came for a 2 night stay and must say we found the cleanliness and service of the highest standard, Melwyn on reception gave excellent attention to his duties and the residents comfort. We would recommend this hotel to anyone. I would say that of all the budget hotels we have stayed in this... More

Was this review helpful? Yes
Rohitha A, General Manager at Holiday Inn Express Canterbury, responded to this review

Dear Guest, Firstly may I thank you for taking the time to review your recent stay with us, I am delighted to hear that you had a great time and have shared your positive comments with my team. I am particularly pleased that all my team members gave you great service, as I believe this is the most important and... More

Cambridgeshire
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 28, 2011 via mobile

We stayed at this hotel on our way to Dover and it was ideally located on the Southbound A2, which was ideal for us. It is actually located within a service area and a fair cab ride from Canterbury itself. The hotel looked clean and tidy from the outside as was the reception and the breakfast area. In fact the... More

Was this review helpful? Yes
Rohitha A, General Manager at Holiday Inn Express Canterbury, responded to this review

Dear Guest, Thank you for your comments.It was a pleasure to read that you enjoyed your stay at the hotel, especially the room, cleanliness and our breakfast. I do hope we will have the pleasure of welcoming you back to the hotel in the near future. Kind regards More

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed November 26, 2011 via mobile

We stayed overnight before our son's graduation in Canterbury. Not far from the city but much less expensive and very good rooms and service. You kind of knowcwhat you're getting with a chain hotel but they do vary a bit. This one was really spotless and very nice breakfast too. Would make a good base for weekend .... A day... More

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Rohitha A, General Manager at Holiday Inn Express Canterbury, responded to this review

Dear Guest, I’m pleased to see that overall your experience was a positive one. We are very thankful for you positive feedback , your comments will certainly encourage the team to continue serving our guests with excellence and dedication. We look forward to seeing you back. Kind regards More

kent
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed November 22, 2011

Stayed at the hotel for one night on 19th Nov. Hotel staff were friendly and helpful and the room was clean and comfortable. The hotel offers a small selection of food which was adequate. Not a problem with the hotel but there is very little mobile reception in the hotel.

Was this review helpful? Yes
Rohitha A, General Manager at Holiday Inn Express Canterbury, responded to this review

Dear Guest, Your comments are greatly appreciated. We are so looking forward to welcoming you back very soon. Kind regards More

Oxfordshire
Top Contributor
58 reviews 58 reviews
44 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed November 16, 2011

This hotel is situated directly off the A2 dual carriageway on the Dover-bound side, tucked in beyond a fuel station. It is not particularly easy to spot and the Holiday Inn Express logo sign is on the Services exit. It is clearly an ideal overnight stop on the way to the Channel ports and a quick look around the car... More

Was this review helpful? Yes
Rohitha A, General Manager at Holiday Inn Express Canterbury, responded to this review

Dear Guest Thank you so much for taking the time and the trouble to write a review on the Trip advisor about your recent stay at Holiday Inn Express Canterbury. We highly appreciate for bringing your concerns to our attention. Our management team is fully aware of the points you have mention. In order to increase our customer experience, we... More

London, United Kingdom
Senior Contributor
42 reviews 42 reviews
20 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed November 12, 2011

We stayed here as part of a Groupon voucher deal this weekend. We were booked in for two nights but we ended up leaving after one. We didn't realise that the hotel is in a services area so there isn't anything to do there. In hindsight, we should have looked it up before purchasing the voucher, but c'est la vie... More

Was this review helpful? Yes
Rohitha A, Manager at Holiday Inn Express Canterbury, responded to this review

Dear Guest, Thank you for your review regarding your experience. I greatly appreciate you taking the time to bring this matter to our attention.I am very disappointed to read that you had such a negative experience during your stay with us. Please accept my sincere apologise for the inconvenience caused to you due to the smoking area been just outside... More

Shanghai
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 10, 2011

My family and I stayed here in October. At first I thought it was a bit far from the city centre, but actually only was an 8 minutes drive. Very nice staff, comfortable room and great breakfast. I liked the sausages. I will stay there again for sure

Was this review helpful? Yes
Rohitha A, General Manager at Holiday Inn Express Canterbury, responded to this review

Dear Guest, Thank you for taking the time to share your positive experience with us at the Holiday Inn Express Canterbury.I have personally pass your comments onto my colleagues, which I’m sure will have a positive impact. Thank you & I look forward to seeing you again soon, Kind regards More

Carrickfergus, Northern Ireland
Top Contributor
66 reviews 66 reviews
58 hotel reviews
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed November 3, 2011

Pros: Superb value especially as it includes breakfast. Clean. Comfortable beds. Decent shower. Basic needs all provided for. Cons: Access from the London-bound side of the dual-carriageway involves having to drive past and divert back. Breakfast so-so and gets very crowded. Thin bedroom walls.

Was this review helpful? Yes
Rohitha A, General Manager at Holiday Inn Express Canterbury, responded to this review

Dear Guest, Firstly I would like to thank you for taking the time to post your comments pertaining to your recent stay with us. I am glad that your overall feedback was positive and have taken note of your specific comments about the Breakfast ,room comfort & the location. Once again, we appreciate your comments and look forward to your... More

Windsor, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 3, 2011

Clean rooms comfortable but thin walls, room and reception staff were all very good (but disappointed not to see ANY english) Dining room and Buffet area are a bit small and basic, breakfast is ok (no Bacon and only scrambled egg ?) . WIFI didn't work, when i questioned the receptionist she said nobody else had trouble, but there were... More

Was this review helpful? Yes
Rohitha A, General Manager at Holiday Inn Express Canterbury, responded to this review

Dear Guest, I thank you for your positive and constructive feedback. I am sorry for the inconvenience caused due to the poor wifi connection. This issue has been addressed in order to avoid any future occurence. Your comments have been shared with the team and we hope to see you again soon! With my best regards, More

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Additional Information about Holiday Inn Express Canterbury

Address: A2, Upper Harbledown, Canterbury CT2 9HX, England
Phone Number:
Location: United Kingdom > England > Kent > Canterbury > Upper Harbledown
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Canterbury 3*
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Also Known As:
Holiday Inn Express Canterbury Hotel Upper Harbledown
Holiday Inn Canterbury
Canterbury Holiday Inn
Holiday Inn Express Canterbury Upper Harbledown

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Amenities

Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Class
Official Description (provided by the hotel)
A modern 89 room hotel offering well appointed guest rooms with writing desk, TV, Hair Dryer, and Tea & Coffee making facilities. The hotel offers free WiFi, and car parking ... more   less 
Number of rooms
89

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