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The Novotel Vines Resort Swan Valley

4.0 of 5
Hotel website
Verdelho Dr, The Vines, Swan, Western Australia 6069, Australia
The Novotel Vines Resort Swan Valley
Best prices for: 1 room 1 guest
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Ranked #1 of 1 Hotels in The Vines
A recent review
4 of 5 stars reviewed 2 days ago
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603 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed one night after a friends wedding in a spa room. It was a generous sized room with a balcony as we were on the 2nd floor. The bed was very comfortable and warm! A small wall mounted aircon was in the room to let you set your own temperature. Breakfast the next morning was also lovely. A nice... More 

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Perth, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I recently visited The Vines Resort & Country Club for a site inspection for my golf travel business. I had the opportunity to view the newly refurbished rooms & suites, which are very impressive and tastefully decorated. Good to see The Vines Resort & Country Club investing in their future.

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2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

i wish to say i phoned and booked a high tea for my friends 60th birthday, and i gave card details and was assured i had a booking. When i turned up on sunday at 2pm, i was advised there was no booking, and they weren't able to fit me and my friend in. After i got upset and cried,... More 

Was this review helpful? Yes 1
Melbourne, Australia
Top Contributor
112 reviews 112 reviews
42 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I attended a conference at The Vines and stayed there for 3 nights. Overall a good experience with good staff and reasonable food. The surrounds are lovely and the room was good although small and well maintained.

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Bernadette J, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Thank you for your conference review of our resort. I am pleased you had a comfortable experience and we greatly appreciate your compliments. We very much look forward to welcoming you back again in the future. Kind Regards, Bernadette More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

I recently stayed at the vines resort, as I was getting married on a Friday in the Swan Valley. I so ecifically chose the Vines resort due to its location and the "4 Stars"! Before checking into the vines I asked for a few simple requests as it was my wedding day after all. 1 - can we have an... More 

Was this review helpful? Yes 1
Bernadette J, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

I am sorry your experience did not meet your expectation; please allow me to express my sincerest apologies. We try our best to accommodate our guest’s early arrival requests but this cannot always to done due to occupancy levels from the previous night. We always inform guests that if it is essential we recommend they book the previous evening. I... More 

Travelers are raving about these The Vines hotels

Perth, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We arrived for our niece's wedding and from the moment we arrived to the moment we left we had an absolutely awesome experience. Rooms were fantastic - newly renovated and so clean!! with extras such as the beautiful coffee machine. Staff were very accommodating and we were even able on this occasion to access our room two hours earlier than... More 

Was this review helpful? Yes 1
Bernadette J, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

It is lovely to hear that we were able to assist you with all of your needs during your stay and especially pleasing that you enjoyed your meal at the wedding. I hope the newly weds had a beautiful evening. We greatly appreciate your compliments regarding our team for which certainly I will share with them. The staff take great... More 

Senior Contributor
26 reviews 26 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

A memorable mid-week break in the valley, there's not a bad thing to say about this place, friendly staff, great room. Great choice of bars and restaurants with plenty of outdoor areas including pool and spa. Next time I'm bringing golf clubs the course looks awesome with grazing kangaroos as an added hazard.

Was this review helpful? Yes 1
Bernadette J, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Dear Glenn G It is wonderful to get such positive feedback about our Novotel Vines Resort. Our staff take pride in their service and we strive to offer our guests the best possible customer experience. We have a wonderful golf course and facilities here. Our friendly kangaroos are very comfortable with people making the experience just that bit more special... More 

Perth, Western Australia, Australia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Booked the indulgence package fro valentines day at The Vines, only one word for it sensational. awesome room the renovations have made them second to none,. Food was good not great, service was fantastic.

Was this review helpful? Yes 1
Bernadette J, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Dear Alan G Such a lovely review and thank you for taking the time to post it on Trip Advisor. It is a fantastic to hear you enjoyed the new rooms and found them sensational. We had a wonderful turn out for the Valentines weekend and it was great having each and every couple enjoy it here with us at... More 

Perth, Australia
1 review
4 of 5 stars Reviewed 4 weeks ago

Great room with good size, modern bathroom and very comfortable. The Restaurant was superb with excellent service, meals and wine list. Minor improvements would be (especially as this is a wine region) a bottle of actual Swan Valley White and Red in the room itself as against a half bottle of indescribable wine. Also there was no local wine in... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Bernadette J, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Thank you for taking the time to make review on our Hotel. I am very pleased to hear the service along with the food and beverage were excellent. I will pass your compliments on to staff in the Restaurant. As we have recently changed our Menu's it is fantastic to hear it is impressing our guests. Muscats Restaurant does have... More 

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