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All 1 The Vines hotels

The Novotel Vines Resort Swan Valley

4.0 of 5 Resort   |   Verdelho Dr, The Vines, Swan, Western Australia 6069, Australia
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Ranked #1 of 1 Hotels in The Vines
A recent review
3 of 5 stars reviewed yesterday
Penguin252 Australia
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516 reviews from our community

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    134
    57
    49
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Australia
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed yesterday NEW

On arrival at the vines the whole complex has a feel of suburbia with a golf course tacked on. The Swan Valley is not really a "getaway" from Perth City, it's more like exactly what it is - a turn off from a horrendously busy freeway, followed by a ten minute drive through some nice looking vineyards (but frankly the... More

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Perth, Australia
1 review
2 of 5 stars Reviewed 3 days ago NEW

We stayed at the resort at the start of 2014 for a weekend get away with the kids. I wrote to the Novotel after our stay but never heard back from anyone. I have just stumbled across this site and would like to leave my feedback. We requested a 2 bedroom villa and were presented with an apartment with 3... More

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Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

Easy to get the direction to the resort. No problem for carparking. Nice golf course . The surroundings is abit quiet, but we managed to locate the huge shopping mall which is about 5mins drive from the resort. Front desk staff are friendly and helpful.

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Melbourne, Australia
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Went for a wedding and was disappointed with the tired looking accommodation (it was a 3 bedroom apartment). Mostly it was clean but there was mould on the outside chairs, old bed linen, no clean towels (had to ask reception to deliver them) and a rusty, discoloured shower head. Would not stay here again. The wedding coordinator was obviously tired... More

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Bernadette J, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Thank you very much for taking your time to share with us your experience on your recent stay at The Novotel Vines Resort Swan Valley. I’m glad to hear that the food at the reception was fantastic and the staff friendly and attentive. I believe the bride and groom and wedding guests were very happy with the day. I have... More

Capalaba
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

On the whole, the idea to hold a family wedding at a resort such as this was a brilliant one. Most people moved lock stock and barrel to the Vines on the Friday to stay till Sunday. The first problem encountered was the access difficulties to deliver wedding paraphernalia to each destination (dismantled wedding cake to the Reception room, Clothing... More

Was this review helpful? Yes 1
Melbourne, Australia
Top Contributor
71 reviews 71 reviews
24 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Very spacious room with a spa. This is not a hotel that I would stay at again. They are upgrading the rooms, but I think it will take more than a coat of paint. The noise from other rooms is always present. Breakfast was included in the cost of the room. This would have to be the worst buffet breakfast... More

Was this review helpful? Yes 1
Bernadette J, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Dear Guest, Thank you for taking the time to review the Novotel Vines Resort. We are currently undertaking a 5 million dollar refurbishment of our hotel rooms, with the first phase being due for completion by mid-September. We are looking forward to our new look rooms and believe it will greatly enhance our guests experience. It is a shame to... More

Sydney
Top Contributor
92 reviews 92 reviews
17 hotel reviews
59 helpful votes 59 helpful votes
2 of 5 stars Reviewed 5 weeks ago

Novotel should hang its head in shame if this is the best they can do. I arrived to find I'd been checked into a ground floor room so musty I had to ask to be moved immediately. It's simply not possible they didn't know, but if they didn't, then housekeeping doesn't care any more than management does - and who... More

Was this review helpful? Yes 1
Bernadette J, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Dear Joanna, I am sorry that you did not find your stay at the Novotel Vines to your satisfaction. I do feel your comments were quiet harsh though. The original room you had, did have an issue with the carpet being damp from the previous guests leaving the door to the courtyard open in the wet weather. Housekeeping believed it... More

Perth, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 11, 2014

We recently stayed at the Vines with friends for a winter golfing break and it was just great. Checking in was quick and easy with fantastic staff explaining everything. Rooms are big clean and comfortable. The cafe/bar is lovely and the food was amazing. There is so much to do around the Swan Valley so everyone was happy. The buffet... More

Was this review helpful? Yes 1
Bernadette J, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Thank you very much for your kind comments regarding your winter golfing break at the Novotel Vines Resort. I am pleased that check in was quick and easy and the staff were fantastic. We have a great front office team who really enjoy meeting the guests needs. It is great to hear that the food was amazing in the Vines... More

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Additional Information about The Novotel Vines Resort Swan Valley

Address: Verdelho Dr, The Vines, Swan, Western Australia 6069, Australia
Phone Number:
Location: Australia > Western Australia > Greater Perth > Swan > The Vines
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Novotel Vines Resort Swan Valley 4*
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Also Known As:
Novotel Swan Valley The Vines Hotel The Vines
Novotel Hotel Perth
Novotel Resort Perth
Novotel Perth
The Novotel Vines Resort Swan Valley The Vines

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