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The Novotel Vines Resort Swan Valley

4.0 of 5
Hotel website
Verdelho Dr, The Vines, Swan, Western Australia 6069, Australia
The Novotel Vines Resort Swan Valley
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Ranked #1 of 1 Hotels in The Vines
A recent review
5 of 5 stars reviewed 6 days ago
FatBloke1966 Perth
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Gingin, Australia
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here recently for a Saturday night on the 12th with a booking made the day before - just a night out for my wife and I, away from the kids for a few drinks and a nice meal. The room was a double (the only room available - the last) and was contemporary, clean, a modern bathroom, plenty of... More 

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Charity C, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Dear Guest, Thank you very much for taking time to share about your recent experience at The Novotel Vines Resort. We appreciate your feedback, because it is important to us. It is with great delight that I read you liked the sound proof, spacious, clean, comfortable room. I am happy to know that you found the service of the staff... More 

Australia, South Pacific
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We visited the vines recently for a break with our two youngest children aged 11 and 9. Couldn't fault the staff but were given a room with two bouble beds! Not quiet the escape we were after. Nevertheless were offered to upgrage to a two bedroom apartment of which we would have to pay 120.00 per night extra. This we... More 

Was this review helpful? Yes
Charity C, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Dear Guest, Thank you very much for the feedback regarding your recent stay at The Novotel Vines Resort Swan Valley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We always endeavour to deliver the best service to all our guests and we are currently in the process or refurbishing... More 

ireland
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We hummed and hawed over the price but finally realised it ticked the boxes and booked. The hotel was cheaper but with 2 young children we wanted extra space and took a 2 bedroomed house,. It was spotless and had everything we needed. The whole resort was good and kangaroos on the greens were a bonus that the kids loved,... More 

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Charity C, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Dear Guest, Thank you very much for sharing about your recent experience of staying in one of the villas at The Novotel Vines Resort Swan Valley. We are delighted that we managed to meet your expectations. We are glad that your family enjoyed and we hope to see you again soon. Kind Regards Charity C. More 

Perth, Western Australia, Australia
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Congrats to the Resort for finally renovating the accommodation which was previously looking tired. Situated within a golf course and easy access to all the attractions of the Swan Valley is definitely a plus for the resort. Friendly staff certainly helps to provide a very relaxing weekend indeed.

Was this review helpful? Yes 1
Charity C, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Dear Guest, Thank you very much for the lovely review of The Novotel Vines Resort Swan Valley. We are glad that we managed to meet your expectations and that you like the refurbishment done. Thank you for the feedback regarding the staff's customer service. We hope that you return soon for another enjoyable, relaxing stay at our ideally located resort.... More 

Perth, Australia
Level Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a great place to stay especially for visitors, as the Kangaroos come to eat on the golf course, they are very quiet and it is lovely to sit around the pool with a drink watching them in the summer especially. Swimming pool, tennis court, golf. The food is good and all staff very friendly and polite. They have... More 

Was this review helpful? Yes 1
Charity C, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Dear Guest, Thank you very much for taking some time to share about your recent experience at The Novotel Vines Resort Swan Valley. It is with great delight that I read we managed to meet your expectations and that you enjoyed the swimming pool, wildlife, tennis courts, golf as well the service from staff. I will definitely share your encouraging... More 

1 review
1 of 5 stars Reviewed 3 weeks ago

Room wonderful but so let down by food. Cafe only open on a sunday night and worse than average. Breakfast a shambles at 9am all bowls empty and staff stressed. Wont be returning to this lovely place until things change food wise.

Was this review helpful? Yes
Charity C, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Dear Guest, Thank you for taking some time to review The Novotel Vines Resort Swan Valley. We apologise that we did not meet your expectations. At The Vines, we always endeavour to meet all of our guests' requirements. Please may you rest assured that we have taken note of your concern and measures to address the matter are in place.... More 

Travelers are raving about these The Vines hotels

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

We stayed over the weekend and will definitely be returning! When we called to make our reservation we dealt with Tiana. She made the process very easy for us, gave us a great price that included breakfast. When we checked in we were lucky enough to deal with Tiana again. She was very bubbly and friendly. She'd asked us about... More 

Was this review helpful? Yes
Charity C, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Dear Guest, We would like to thank you for sharing your experience about your recent stay at The Novotel Vines Resort Swan Valley. We are delighted that we managed to meet your expectations. I will definitely share your feedback with the Vines Team, especially Tiana. We hope to welcome you back for another memorable stay. Kind Regards Charity C. More 

Melbourne, Australia
Level Contributor
85 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed June 19, 2015

Spent the weekend at The Vines and had a great time. It is in a great place to drive and see the Swan Valley and all that it has to offer. We drove to multiple wineries, chocolate factory and other fun places. The Vines is set in a beautiful part of the country and you can go for walks around... More 

Was this review helpful? Yes 1
Charity C, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Dear Guest, Thank you very much for sharing your experience at The Novotel Vines Resort Swan Valley. We are glad that you found the resort to be beautiful and relaxing. We are happy that we met your expectations and that you enjoyed the resort's location, facilities, and our refurbished modern rooms. We hope to see you again in the near... More 

Waikiki
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 16, 2015

Spacious, spotless and lovely room. Bed was so comfy, like sleeping on clouds. Great service from staff. Got a smile and greeting from everyone we met. Buffet breakfast had a great variety, spoiled for choices. Felt so relaxed during our stay. Will be back but this time in the warmer season. It was too cold to go for a dip... More 

Was this review helpful? Yes
Charity C, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Dear Guest, Thank you very much for writing a review about your experience at The Novotel Vines Resort Swan Valley. It is with great delight that I read you had a very enjoyable stay and that we managed to meet your expectations. We are happy you liked the lovely spacious room, comfortable bed and great customer service from all our... More 

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