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The Novotel Vines Resort Swan Valley

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Verdelho Dr, The Vines, Swan, Western Australia 6069, Australia
The Novotel Vines Resort Swan Valley
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Ranked #1 of 1 Hotels in The Vines
A recent review
4 of 5 stars reviewed 5 days ago
rosa_roonie
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583 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
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Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Local Perth couple just wanting to get away without the kids. Far enough to feel 'away', close enough to do a short trip (if you are not local, you need a car to do explore and get around). Close to many wineries for a romantic lunch (or dinner). We chose Fillaudeau's which was excellent. The hotel has been renovated which... More 

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Singapore, Singapore
1 review
1 of 5 stars Reviewed 6 days ago NEW

Little/no security at the service apartments. Locks can be easily picked, doors/gates pried open with a screw driver. Our apt was broken into at 1130pm at night while the hall and bedroom lights were still on. My father was assaulted while trying to prevent the armed robber from grabbing our bags. Our bedroom, where my one year old was sleeping... More 

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Geelong, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This resort is located ideally in the Swan Valley surrounded by wineries, breweries, etc. The facilities are first class and all staff were so very helpful. We especially enjoyed the meals in the Muscat Restaurant.

Was this review helpful? Yes
Perth, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed for 1 night in March 2015. Hotel room was nicely sized, clean and comfortable. Buffet breakfast was very good with large selection. Use of facilities after check out was also a bonus. Hotel staff were helpful and polite. We had to change rooms after check in and staff moved all the bags for us whilst we were at a... More 

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Bernadette J, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Thank you for taking the time to review the Novotel Vines Resort. I am glad you found the rooms nicely sized, clean and comfortable. It is lovely to read your comment regarding the level of service you received and in particular the helpfulness of the team. We look forward to welcoming you back in the future. Kind Regards, Bernadette More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Nice and big very spacious beautiful scenery kangaroos and ducks wonder around the golf course which your apartment overlooks The apartment we stayed in was number 52 There is nothing new or modern about these appartments they are very run down The front door is flimsy and all the timber frame is rotten the bathrooms are old and water pressure... More 

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Bernadette J, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Thank you for your feedback regarding your recent stay. Unfortunately the apartment your stayed in is one of the very few we have not refurbished yet. I am sorry if this caused you any inconvenience but we are working very hard to have them completed in a timely manor. I am glad there were aspects of your stay which you... More 

1 review
3 of 5 stars Reviewed 3 weeks ago

I stayed here with my partner for a romantic get away in March in a spa suite (supposedly best room in the hotel). To be fair it was nice and we could not fault it. What are our thoughts were are below: Internet they want $11 for an hour! Shocking when you consider the price of the room. Restaurant not... More 

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Bernadette J, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Thank you very much for taking your time to share with us your experience on your recent stay at The Novotel Vines Resort Swan Valley. We have taken careful note of the details and have passed your comments to our Restaurant Manager. We have just introduced free Wi-Fi to the Hotel and are very sorry you found this a challenge... More 

Perth, Australia
Contributor
16 reviews 16 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The room allocated, #52 was Situated in what turned out to be a condo complex, it sounded like it was just the thing. Not far from my home so as to be able to pick him up to attend business appointments easily, and on a picturesque golf resort setting. He was looking forward to it. Unfortunately the experience was so... More 

Was this review helpful? Yes
Bernadette J, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Thank you for taking the time to tell us about your experience at the Novotel Vines Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Novotel Vines, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

Perth, Australia
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed for one night with family, the resort is very family friendly and we had a wonderful stay. Jasmine in reception provided exceptional service and I would like to sincerely thank her for her service in going above and beyond it is refreshing to find people that honour their word and follow up when making a commitment to do so.... More 

Was this review helpful? Yes 2
Bernadette J, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Thank you for the great review of our hotel! Jasmine was very grateful that you appreciated her service. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bernadette More 

Perth, Australia
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 22, 2015

If you like wine country, one of the best golf resorts in the world and a place that has the best of everything this is the place to stay for couples right down to large families. Restaurants, cafes, 3 pools, tennis courts, squash and gymnasium top off a great stay and the Swan Valley will keep you busy for days... More 

Was this review helpful? Yes 1
Bernadette J, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Bernadette More 

Brisbane, Australia
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 19, 2015

We came here as part of an extended business weekend. Rooms and service were as expected. Despite a beautiful sunny and hot Saturday afternoon no service was to be found at the pool. No big deal to walk all the way back thru hotel and lobby in swimming trunks to find someone who could organise pool towels....... Sadly, there is... More 

Was this review helpful? Yes
Bernadette J, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Thank you for your feedback. I am Sorry that you didn't enjoy your experience here. We hope you give us the opportunity of better serving you on another occasion. Thank you, Bernadette More 

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