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All 1 The Vines hotels

The Novotel Vines Resort Swan Valley

4.0 of 5 Resort   |   Verdelho Dr, The Vines, Swan, Western Australia 6069, Australia
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The Novotel Vines Resort Swan Valley
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Ranked #1 of 1 Hotels in The Vines
A recent review
5 of 5 stars reviewed 3 days ago
livefornextholiday Perth, Australia
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576 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Perth, Australia
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed for one night with family, the resort is very family friendly and we had a wonderful stay. Jasmine in reception provided exceptional service and I would like to sincerely thank her for her service in going above and beyond it is refreshing to find people that honour their word and follow up when making a commitment to do so.... More 

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Perth, Australia
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

If you like wine country, one of the best golf resorts in the world and a place that has the best of everything this is the place to stay for couples right down to large families. Restaurants, cafes, 3 pools, tennis courts, squash and gymnasium top off a great stay and the Swan Valley will keep you busy for days... More 

Was this review helpful? Yes 1
Bernadette J, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Bernadette More 

Brisbane, Australia
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We came here as part of an extended business weekend. Rooms and service were as expected. Despite a beautiful sunny and hot Saturday afternoon no service was to be found at the pool. No big deal to walk all the way back thru hotel and lobby in swimming trunks to find someone who could organise pool towels....... Sadly, there is... More 

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Bernadette J, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Thank you for your feedback. I am Sorry that you didn't enjoy your experience here. We hope you give us the opportunity of better serving you on another occasion. Thank you, Bernadette More 

warrington
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Only did a night here but wished we had stayed longer. Good room which is low rise and an excellent breakfast. Rooms were clean and had a good bathroom. In the evening as the sun drops the kangaroos came out onto the greens to nibble at the grass. We sat on the terrace having a drink and were able to... More 

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Bernadette J, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bernadette More 

Perth, Australia
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed there for one night for valentine day.check in was easy and friendly - though the staff could smile a bit more.the room was nice and great view over the pool.the sheet had some little stains on it but didn't make a big deal about it.the air conditioning was not really good :took ages to cool down the room.great idea... More 

Was this review helpful? Yes 1
Bernadette J, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Thank you for taking the time to review your recent stay with us. I am glad you enjoyed our entertainment in Muscat's Bar and the free in-house movies. We look forward to welcoming you back again in the future. Kind Regards, Bernadette More 

Perth, WA
Contributor
13 reviews 13 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed for two nights and were somewhat satisfied by the experience. Check in was lovely but staff experience from then left a lot to be desired. Room was nicely renovated, with a beautiful view over the golf course. All though the air conditioner sounded like a jumbo jet and needs upgrading. Also, bedroom amenity products were very lacklustre -... More 

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Bernadette J, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Thank you for taking the time to tell us about your experience at the Novotel Swan Valley Vines Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

Western Australia, Australia
1 review
2 of 5 stars Reviewed 3 weeks ago

Stayed in a suite, the room itself was fine. Ordered room service the first night, after an hour i rang back only to fine out they lost my order. I was told they ran out of paper, perthetic excuse. Had breakfast in Mascot restaurant only to fine the breakfast buffe was rubbish. Had dinner there that night again food well... More 

Was this review helpful? Yes
Bernadette J, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Thank you for your feedback and I am glad you found the room acceptable for your stay. Please let me apologise for the 2 incidents you had whilst dinning at the Resort. I have followed up these issues and found that the kitchen did have an error with the printer on the night you ordered room service and you did... More 

Sydney, Australia
Senior Contributor
44 reviews 44 reviews
28 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Hotel facilities are perfect, authentic resort, swimming pool's, tennis court, golf field, etc, Breakfast very good as well, the room was a little bit old and the Aircon was very noise, the bathroom need some renovation.

Was this review helpful? Yes
Bernadette J, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this review

Dear Paulo, Thank you for your recent review of the Novotel Vines Resort. It is lovely to read that you found the Resort to be authentic and the facilities perfect. We are currently working hard on upgrading the remainder of our hotel rooms and I am sorry you did not receive one of our newly refurbished rooms. The new rooms... More 

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Additional Information about The Novotel Vines Resort Swan Valley

Address: Verdelho Dr, The Vines, Swan, Western Australia 6069, Australia
Phone Number:
Location: Australia > Western Australia > Greater Perth > Swan > The Vines
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Novotel Vines Resort Swan Valley 4*
Number of rooms: 158
Reservation Options:
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Also Known As:
Novotel Swan Valley The Vines Hotel The Vines
Novotel Hotel Perth
Novotel Resort Perth
Novotel Perth
The Novotel Vines Resort Swan Valley The Vines

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