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Original Sokos Hotel Albert

Albertinkatu 30, Helsinki 00120, Finland
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1 room 1 adult
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Original Sokos Hotel Albert
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192 Reviews from our TripAdvisor Community

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Tampere
1 review
4 of 5 stars Reviewed 5 days ago NEW

Personal hotel with friendly staff and cozy atmosphere. Rooms were clean and style was good. Breakfast was okay and gave a good start for a day. The surrounding area is also very nice but not its best in winter. I definitely come back someday.

Review collected in partnership with this hotel

Helpful?
Thank Tiina O
Oulunsalo, Finland
1 review
2 of 5 stars Reviewed 1 week ago

Breakfast wasn't ready at 6:30 even it starts that time. Radiator in room 604 was noisy. My S-card benefits were not available during my visit (maybe some internal communication error, but not my fault).

Review collected in partnership with this hotel

Helpful?
Thank 760juham
Tiina K, Hotel and restaurant Manager at Original Sokos Hotel Albert, responded to this review

Dear Guest thank you for your valuable feedback. I am sorry, that the rediator made some noise. I have directed the feedback concerning noisy radiator to our maintainance and it has now been fixed. My apology that the breakfast was not ready at 6:30 even it should be. I went through this situation with our breakfast staff and we make... More 

Joensuu, Finland
2 reviews
2 of 5 stars Reviewed 3 weeks ago

I didn't dear to sit down nor place my clothes on a desktop chair due all spills and stains on the upholstery. The room gave me an expression of the famous "party hotel" . I bet a lot of fun has been had in that room over the times... Not worth for the expensive price!

Review collected in partnership with this hotel

Helpful?
Thank enssi
Martin_Andergard, General Manager at Original Sokos Hotel Albert, responded to this review

Dear guest, Thank you for your feedback. I was sorry to hear, that there were some issues with the level of cleaning in your room. I have directed the housekeeping dept to check all the chairs and do the a check-up cleaning, also to re-check the process of chair cleaning. I welcome you back to Albert in the near future.... More 

Debica, Poland
1 review
5 of 5 stars Reviewed 3 weeks ago

In Sokos Hotel I always feel excellent and rest very good. Any time is clear and silence, bad are comfortable. Cuisine suits me very well, restaurant and pub are good and full of attractions. The location is very good because of the near distance from my place of work.

Review collected in partnership with this hotel

Helpful?
Thank slawomirw175
Martin_Andergard, General Manager at Original Sokos Hotel Albert, responded to this review

Dear guest, I thank you for your kind review. We constantly strife to improve our service and create new things that our guests can enjoy. We are proud to have you as our guest at the Albert. Welcome back soon! Best regards, Martin Andergard General Manager Original Sokos Hotel Albert More 

1 review
2 of 5 stars Reviewed 4 weeks ago

I must say stuffs of this hotel are irresponsible. I stayed at this hotel for one night with my husband, just after came back from Italy. After we checked out, I noticed that I left food we bought from Italy in the fridge of the room we stayed. Those were vacuum-packed, wrapped nicely with a paper, tied up with a... More 

Helpful?
Thank kj0514
Martin_Andergard, General Manager at Original Sokos Hotel Albert, responded to this review

Dear guest, Thank you for your feedback. I was truly sorry to hear that you had to wait so long for our staff to response to your inquiry. It is our policy not to store food items that have been left behind by guests, it is not allowed to store them in the same storage with the hotels own food... More 

Southern Finland, Finland
Level Contributor
87 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed December 15, 2015

The hotel is just as nice and comfortable as the previous reviews here say - it's quiet, clean and rather small. What makes it exceptional is the staff, everyone we met was really friendly and helpful. Especially Satu/Sari (sorry, can't remember) who was at the front desk both when we arrived and left was amazing! Parking might be a challenge... More 

Helpful?
1 Thank VJMHelsinki_Finland
Turku, Finland
Level Contributor
113 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed November 2, 2015

It was our first time in this hotel. When we arrived the service at the reception was really friendly. The situation is really good, not in the heart of the city but you could walk there in less that ten minutes. We stayed on the sixth floor. The room was okay. It was very quiet, we had the room towards... More 

Helpful?
2 Thank Tukano
Martin_Andergard, General Manager at Original Sokos Hotel Albert, responded to this review

Dear guest, Thank you for your important feedback regarding the Original Sokos Hotel Albert. Your review had been received by the staff. The breakfast assortment and a stylish and fresh presentation is vital for our guests. We look forward to seeing you as our guest again in the near future. Best regards, Martin Andergard General Manager More 

Chelmsford, United Kingdom
1 review
5 of 5 stars Reviewed October 23, 2015

I spent a week here with a group of eight learning disabled adults and a TV crew! The hotel staff were wonderful and the service was above and beyond anything we could have expected! The rooms were very nice with all mod cons and the bathrooms were all wet rooms, so perfect for everyone, including some of our group with... More 

Helpful?
Thank Lyn A
Martin_Andergard, General Manager at Original Sokos Hotel Albert, responded to this review

Dear Lyn, Thank you so much for this feedback. We are glad, that you enjoyed your stay. Also the Albert staff had a great week with you! You are the most welcome to stay with us again, if you come to Helsinki again. Looking forward seeing you again! Best regards, General Manager Martin Andergard & team More 

Stockholm, Sweden
Level Contributor
83 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed October 22, 2015 via mobile

This hotel is ok. Nothing more and nothing less. Are they aiming higher? Not at all. People in the reception when I arrived? No. And the actual explanation was "here on this hotel we are laid back". Ok then - great for your staff and company culture but last time I checked the hotel business was still about some sort... More 

Helpful?
Thank Ninuzza
Martin_Andergard, General Manager at Original Sokos Hotel Albert, responded to this review

Dear Ninuzza, Thank you for your feedback. I am really sorry, that your stay did not start so well. Naturally our reception is staffed 24h and if the staff quickly visits the back-office they keep one eye on the front– desk. The way this was communicated to you left you with an unintended impression from our part. In fact we... More 

Helsinki, Finland
1 review
4 of 5 stars Reviewed October 21, 2015

Very comfortable stay. The hotel is nice, cozy and quiet, breakfast is very good and they offer live music on Fridays. Clean basic rooms, use of sauna is free of charge and early snack available upon request.

Review collected in partnership with this hotel

Helpful?
Thank tuomor488
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