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Holiday Inn Helsinki West-Ruoholahti

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Sulhasenkuja 3, Helsinki 00180, Finland
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Holiday Inn Helsinki West-Ruoholahti
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Holiday Inn Helsinki West-Ruoholahti
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Holiday Inn Helsinki West-Ruoholahti
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291 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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Helsinki, Finland
Level Contributor
150 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 343 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Holiday Inn is a three++ hotel with no frills outside of city centre. Location Holiday Inn is located west of Helsinki centre in office - residential area and close by to west harbour. I'd imagine its main clientele would be business people who would like to be close by to roads leading towards the offices in Espoo or those visiting... More 

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Bangalore, Karnataka, India
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for a few nights for business at the office which is practically next door. The hotel is at a very good location for business as well as for local sightseeeing due to proximity to Underground railway station of Ruoholahti. The room service is a bit dissapointing since they have a very limited menu for in-room dining while the restaurant... More 

Was this review helpful? Yes 1
Mari S, Front Office Manager at Holiday Inn Helsinki West-Ruoholahti, responded to this review

Dear Rahul M, Thank you for taking the time to give us your feedback about your stay at Holiday Inn Helsinki West Ruoholahti. I am pleased to see that our location was suitable to your trip requirements and that you enjoyed our friendly team. However, I apologize for the limited menu for in-room dining. Your comments are highly valuable to... More 

Milan, Italy
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I went some times in this hotel: rooms are nice and clean, breakfast could be better, the guys are kind and ready to support if needed. Just an improvement in breakfast and it will became close to perfect!

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Patrick M, Front Office Manager at Holiday Inn Helsinki West-Ruoholahti, responded to this review

Dear Paolo S, I am very grateful you took the time to write a review in this website after your stay at our hotel. I hope you enjoyed it, even if our breakfast was not up to your expectations. My team will be delighted to hear about your kind words! They always try their best to give the best customer... More 

Jakarta, Indonesia
Level Contributor
102 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The location Everything (the harbor, the train station) are within minutes by car/taxi. Also a City Market shopping center within walking distance, right across the street from the hotel. However, shops in Helsinki close at 6pm. The hotel This Holiday Inn has practically all you need for your business travel. It has a self-service business center, a souvenir shop, a... More 

Was this review helpful? Yes 1
Patrick M, Front Office Manager at Holiday Inn Helsinki West-Ruoholahti, responded to this review

Dear Paul S, Thank you for your visit and feedback. We appreciate and welcome your comments and observations. I apologize that the air-conditioner did not work properly in your room! We will address these with the proper department to improve the quality and service that we offer to our guests. If there is anything we can do to make your... More 

Johannesburg, South Africa
Level Contributor
97 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Comfortable hotel with all the 'standard' eminities so I can't complain. Nothing special to be honest. Food services VERY limited as you're so far out of 'town' like I'm used to... Was extremely disappointed that I ordered room service and was charged an additional € 10. That is what you expect at a 5 star hotel which this is not!

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Patrick M, Duty Manager at Holiday Inn Helsinki West-Ruoholahti, responded to this review

Dear Riëtte B, Thank You for Your feedback. That is nice to hear that Your stay with us was comfortable. We are locating about 2,5 kilometers from the city center. I am sorry to hear that for Your purpose we are too far. Helsinki offers very good public transport, by Metro You can go to the center in 5 minutes.... More 

Tampere, Finland
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 5 weeks ago

It was my 3rd or 4th stay in this Hotel & I was quite disappointed with my recent stay in Holiday Inn Helsinki-West,being a platinum member I was informed that I got upgraded to Executive Rooms but honestly there was not at all a single difference in rooms as I have stayed before in normal rooms and worst part was... More 

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Mari S, General Manager at Holiday Inn Helsinki West-Ruoholahti, responded to this review

Dear prashantbahl, Thank you for your comments, which you drew in my attention to your experience while guest at Holiday Inn Helsinki West Ruoholahti! As IHG Rewards Club Platinum member you are of extreme importance to us and we are disappointed to hear that your stay did not live up to your expectations. I have discussed the points you raised... More 

Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 15, 2015

Nice hotel, clean good size rooms. Friendly staff. Great location for transport links. 1hr by bus and metro to the airport. Restaurant for a hotel is good quality and good value. Didn't mind been stuck in when the weather was bad. I would definitely stay here again.

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Mari S, Duty Manager at Holiday Inn Helsinki West-Ruoholahti, responded to this review

Dear Karl M, Pleased to have Your positive review! Your feedback is helping us for keep up the good work. That is great to hear that Your stay with us have been succeeded. Welcome for stay with us also in the future! Have a nice summer! Best regards, Tiina Heino Duty Manager More 

Ukraine
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed June 7, 2015

Clean and comfortable. Very friendly and helpful staff. It's in the business district of Helsinki and took me at least 40 mins to walk to town. They do not provide shuttles and cabs here are expensive. Room service was very yummy and not too badly priced. It would be better if they provided a shuttle service

Was this review helpful? Yes 1
Mari S, Duty Manager at Holiday Inn Helsinki West-Ruoholahti, responded to this review

Dear Shelley W, Thank You for Your positive feedback about our rooms and staff. That is also very nice to hear that our restaurant succeeded on room service. We are locating about 2,5 kilometers from the city center. Almost in front of the hotel there is a Metro and the second stop is the central railway station. Helsinki have very... More 

Bengaluru (Bangalore), India
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed June 3, 2015

I stayed for 1 week while travelling on business. The stay was comfortable and the breakfast was good. The view from the room was not all that great. The Sauna was good as well. The staff was quite helpful as well. The housekeeping was not upto the mark. Most of the times we found that the bathrooms were not cleaned... More 

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Mari S, Duty Manager at Holiday Inn Helsinki West-Ruoholahti, responded to this review

Dear Subramaniam T, Thank You for writing us important review. Nice to hear that the bed have been comfortable and restaurant have succeeded with breakfast. That is also great to know that the staff have been helpful as it always should be. Your feedback about housekeeping will be forward to our housekeeping manager because Your notes about quality of housekeeping... More 

2 reviews
5 of 5 stars Reviewed June 2, 2015 via mobile

Great siting in modern Ruoholahti District, only a few minutes to a metro station. Nice rooms, spacious and tidy. Excellent service, staff very friendly and helpful. Great variety and good quality in the breakfast buffet.

Was this review helpful? Yes
Mari S, Duty Manager at Holiday Inn Helsinki West-Ruoholahti, responded to this review

Dear BolleBecher, Thank You for Your time for writing us review. That is great to hear that You enjoyed for stay with us! Important feedback about the staff and breakfast. Have a nice summer and welcome for stay with us also in the future! Best regards, Tiina Heino Duty Manager More 

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