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Holiday Inn Helsinki City Centre

#24 of 63 Hotels in Helsinki
Certificate of Excellence
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Elielinaukio 5, Helsinki 00100, Finland
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Holiday Inn Helsinki City Centre
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690 Reviews from our TripAdvisor Community

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Brisbane, Australia
Level Contributor
44 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed October 2, 2013

This hotel is superbly located alongside the main train station so was ideal for our arrival and departure to St Petersburg, yet it was really quiet with excellent soundproofing and well appointed rooms. Staff were extremely friendly and helpful from check-in where our trainee was thorough, friendly and very efficient! The buffet breakfast had a good range of foods. The... More 

Helpful?
2 Thank winwander
Melbourne, Australia
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed September 30, 2013

We stayed at the hotel for 3 nights early in June. Its location is ideal. It is close to all forms of public transport including the airport bus. Trams to many of the tourist attractions leave from nearby. There is a supermarket and plenty of restaurants in the vicinity. The buffet breakfast at the hotel was quite extensive. There was... More 

Helpful?
Thank Monetsmate
Vaasa, Finland
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 25, 2013

Spend 4 nights ar Hokiday Inn Helsinki City Centre. Good location with easy access (50m) to regional trains. Good gym ans sauna as we as restaurant. Excellent proximity to airport shuttle bus and city overall.

Helpful?
Thank isoherra
Grimsby, United Kingdom
2 reviews
3 of 5 stars Reviewed September 10, 2013

The hotel is in the perfect location, right next to the main train and bus station and right in the city centre. The hotel is ok, service not amazing and the wifi doesn't work! Rooms are clean but pretty basic. Would stay here again but only because of the location!

Helpful?
Thank Sarah T
IHGCare, Guest Relations Manager at Holiday Inn Helsinki City Centre, responded to this review

Dear Sarah T, Thank you for providing us with a very considerate review and thank you for staying with us. I am pleased you liked the location. I also appreciate that you noticed the cleanliness of the room. Please accept our deepest apologies for the issues you had encountered over the unsatisfactory service you received. We appreciate your feedback as... More 

Kalgoorlie, Australia
Level Contributor
123 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed September 6, 2013

Probably the best hotel we stayed at on our Scandinavian tour. Location very central and about 50 metres from airport bus stop as well as train station. McDonalds nearby as well as cafes in the station. Room very comfortable. Very helpful staff who arranged use of a shower after our checkout before our late night flight.

Helpful?
Thank Gill M
near Phila.
Level Contributor
142 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
3 of 5 stars Reviewed September 6, 2013

We stayed here for 3 nights in the middle of August. I would have given this hotel an excellent rating, had it not been for the lack of ventilation in the room. It was not at all warm at night, but you cannot open the windows in the room. There is a temperature control on the wall, but it is... More 

Helpful?
Thank CJIMI
IHGCare, Guest Relations Manager at Holiday Inn Helsinki City Centre, responded to this review

Dear CJIMI, Thank you for being an IHG Rewards Club member and for leaving a comprehensive review, highlighting not only the bad but also the good. I was delighted to read that you enjoyed most of the products and services that we have to offer. Whilst I am pleased with the kind comments, I am truly sorry for the poor... More 

London, United Kingdom
Level Contributor
52 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed September 5, 2013

We stayed here after Christmas 2012 (around the 28th). The hotel was right in the centre and just by the main train station. We walked with our bags! We had breakfast with the rate and there was a good selection. We did not have tea/coffee facilities in the rooms but there had a café in the reception area. The hotel... More 

Helpful?
Thank Veronika78
IHGCare, Guest Relations Manager at Holiday Inn Helsinki City Centre, responded to this review

Dear Veronika78, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and apologize for the shortfalls you... More 

John O'Groats, United Kingdom
Level Contributor
176 reviews
164 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
4 of 5 stars Reviewed September 3, 2013

Last time I was in Helsinki, I stayed in a suite in the Crowne Plaza, about 1 km further out of town. This time, my room in the Holiday Inn was more comfortable that the CP suite! And the hotel is in a great location between the bus station and the railway station (even with double glazing it's better to... More 

Helpful?
Thank canoepunkie
Victoria, Canada
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed August 31, 2013

On arrival we were given a user name & password which gave only one of our phones about half an hour of service, after which our phones could not find the network. On the morning of our second day we found the network but got the message that our "voucher" had expired. I asked about this at reception (I'm a... More 

Helpful?
Thank kengj
IHGCare, Guest Relations Manager at Holiday Inn Helsinki City Centre, responded to this review

Dear kengj, Thank you very much for taking the time to write your comments. We understand that having a comfortable stay is important and it sounds like we fell below your expectations. We are sorry for any inconvenience you experienced due to the internet connection. While we understand that your stay was not 100% satisfactory, we would hope that you... More 

Lausanne, Switzerland
Level Contributor
33 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed August 31, 2013

Excellent location next to the railway station and to the airport bus-terminal, which allows avoiding taxis that are very expensive in Helsinki. Hotel staff is very friendly. While the rooms are clean the windows seem not to have been cleaned since ages! Moreover the hotel strongly needs refurbishment: decoration of the rooms is outdated, carpets and furniture are completely worn.

Helpful?
Thank PfgMfl
IHGCare, Guest Relations Manager at Holiday Inn Helsinki City Centre, responded to this review

Dear PfgMfl, Thank you for taking the time to express your thoughts and concerns. I am pleased that you found our location to be excellent. I sincerely apologize that you found our rooms to be outdated and not to your liking. Kindly be assured that we treat this matter seriously as we always strive to deliver world-class service to our... More 

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