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Holiday Inn Helsinki City Centre

#16 of 66 Hotels in Helsinki
Certificate of Excellence
4.0 of 5
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Elielinaukio 5, Helsinki 00100, Finland
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Holiday Inn Helsinki City Centre
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Ranked #16 of 66 Hotels in Helsinki
Certificate of Excellence
A recent review
4 of 5 stars reviewed 1 week ago
Crystal231 Bournemouth, United Kingdom
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556 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bournemouth, United Kingdom
Top Contributor
70 reviews 70 reviews
37 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

I've stayed here before and chose this hotel again because of its central location, and the quality of the room. I was slightly less impressed this time. Housekeeping was inconsistent and I had to ask for teabags and clean coffee cups a couple of times and glasses/cups brought up from the bar and restaurant weren't always taken away. The breakfast... More 

Was this review helpful? Yes 1
Mari S, General Manager at Holiday Inn Helsinki City Centre, responded to this review

Dear Crystal231, Thank you for your review and for enumerating the good, the bad and the opportunities to improve. Whilst we are pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. As we continually strive for excellence in customer service, we maintain the ideal of keeping... More 

Nairobi
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I arrived by Alegro train from St Petersburg to Helsinki. We walked 50 meters from the train platform to the entrance to the Hotel. The weather was foul and it was nice to go from one to the other with minimal exposure. The price competes with all the other options near the central station and this is... More 

Was this review helpful? Yes
Mari S, General Manager at Holiday Inn Helsinki City Centre, responded to this review

Dear Dan B, Thank you for the great 5-star review and for your feedback! We are very happy to know that you had a great time and we are happy to hear your appreciation about our services and hotel location. Once again, thank you for the review. I hope to have an opportunity of welcoming you back in Holiday Inn... More 

N Ireland
Senior Contributor
40 reviews 40 reviews
28 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago

Great location beside railway station and buses /taxis out front in Eliel Square. Walking distance to lots of places of interest and shops restaurants etc Reception staff were helpful and friendly. A bit old fashioned and faded round the edges though, rooms were fine - but I hate the coffee creamer fake powder stuff - cheap and nasty!!!! Wi fi... More 

Was this review helpful? Yes
Mari S, General Manager at Holiday Inn Helsinki City Centre, responded to this review

Dear MandyNIreland, Thank you for your review and for enumerating the good, the bad and the opportunities to improve. Whilst we are pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. As we continually strive for excellence in customer service, we maintain the ideal of keeping... More 

North Carolina
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I recently stayed here in March..and of course the rates were low. This hotel does a great job at about everything. I looked at staying here last summer but the rates were pretty high which was understandable.

Was this review helpful? Yes
Armi H, Front Office Manager at Holiday Inn Helsinki City Centre, responded to this review

Dear Guest, Thank you for stay with us! We appreciate you writing this nice comment about our hotel. Summer is definitely the best time to visit Finland, which makes it a very busy season for all the hotels in Helsinki area. I hope you have the chance to come visit us again in the future! Sincerely, Salla Toivanen Front Office... More 

Nashville, Tennessee
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Holiday Inn City Centre was located walking distance to major attractions and the room was overlooking Eliel Square. The hotel was clean and welcoming with a Scandinavian-style guest room. Wifi was available in the lobby. It is next to the train station. We took the shuttle service to and from Helsinki airport.

Was this review helpful? Yes 1
Armi H, Front Office Manager at Holiday Inn Helsinki City Centre, responded to this review

Dear Guest, Thank you for your stay in Holiday Inn Helsinki CIty Centre! We appreciate you taking the time to write this this nice comment about our hotel. It's wonderful to hear that you liked our central location and welcoming atmosphere. Great to hear you have used our complimentary wifi connection and for the future visits, we actually offer complimentary... More 

Weert, The Netherlands
Contributor
17 reviews 17 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Spent two nights in this hotel. Rooms are big enough, nice shower, good beds (bit hard). Breakfast buffet with lots to choose. Coffee could be better though. Very friendly staff. Next to train station and bus stops. Quiet hotel.

Was this review helpful? Yes 1
Armi H, Front Office Manager at Holiday Inn Helsinki City Centre, responded to this review

Dear Guest, Thank you for your recent stay with us and your review. I'm glad you liked our central location by the train station and bus stops. We do our best to give our guests a chance to enjoy the quietness as well, even though we are located right in the heart of Helsinki. Breakfast is one of the most... More 

Stockholm, Sweden
Contributor
12 reviews 12 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 weeks ago

The hotel couldn't be better located, only some 50 meters from the central station. Other then the great location, most things were adequate as would be expected in a business hotel in the Nordics. The lobby bar was suitable for working as it was not very busy. This was a common occurance according to staff. Slight problem with the shower... More 

Was this review helpful? Yes 1
Armi H, Front Office Manager at Holiday Inn Helsinki City Centre, responded to this review

Dear Guest, Thank your for your kind words regarding our location and service. It's always great to hear our guests have been happy with their stay at our hotel. We are pleased that you enjoyed working in our lobby area. I'm sorry to hear that you had trouble with the shower temperature. We do our best with the maintenance team... More 

Menlo Park, California
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 16, 2015

I stayed at this hotel during the first week in April. The location couldn't be any better. My room was on the 4th floor and had a nice view of the train station plaza and the bus terminal in front of it. I enjoyed watching the activity and also the view of the street on the front with the trams... More 

Was this review helpful? Yes 1
Armi H, Front Office Manager at Holiday Inn Helsinki City Centre, responded to this review

Dear Guest, Thank you for your stay with us. I'm delighted to hear that you enjoyed staying in our hotel. We appreciate you taking the time to write us this amazing feedback. I'll definitely share this great review with our team members. I hope you have the chance to come visit us again in the future! Sincerely, Salla Toivanen Front... More 

Gurnee, Illinois, United States
Top Contributor
147 reviews 147 reviews
39 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed April 14, 2015

I'm an American doing business in Finland and this was my first trip to Finland. I found the Holiday Inn City Centre to be the perfect hotel for me. Not only was it extremely clean and quiet, but also affordable and near everything in town! I was amazed at how quiet my room was every evening when I returned. Not... More 

Was this review helpful? Yes
Mari S, General Manager at Holiday Inn Helsinki City Centre, responded to this review

Dear Nick S, Thank you for the great 5-star review and for your feedback! We are very happy to know that you had a great time and we are happy to hear your appreciation about our services in the front desk and in the restaurant, hotel location and rooms. I have shared your comments with my whole team as you... More 

Sydney, Australia
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed April 12, 2015

As this was my first visit to Helsinki I wanted to stay in a central location, so I chose the Holiday Inn Helsinki City Centre. It was a great choice. This Finnair shuttle bus from Helsinki AIrport terminates right next to the hotel and it was a very short 100m walk in the wintery weather to the front door of... More 

Was this review helpful? Yes 1
Mari S, General Manager at Holiday Inn Helsinki City Centre, responded to this review

Dear guest, Thank you for writing a review about your recent stay with us. I am so pleased that you liked our hotel and our services. We are always very happy when a guest contacts us about the great experience and service they have received. Once again, thank you for your kind words. I hope to have an opportunity of... More 

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