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Holiday Inn Helsinki City Centre

#16 of 66 Hotels in Helsinki
Certificate of Excellence
4.0 of 5
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Elielinaukio 5, Helsinki 00100, Finland
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Holiday Inn Helsinki City Centre
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Ranked #16 of 66 Hotels in Helsinki
Certificate of Excellence
A recent review
5 of 5 stars reviewed today
TheHappyWandering1 Elwood, Australia
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559 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Elwood, Australia
Top Contributor
56 reviews 56 reviews
20 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed today NEW

We had arrived at 7am after a long haul flight and were able to check in straight away. The hotel is very clean and the rooms were spacious with comfy beds. There also appears to be a tour desk in the lobby. Check in and out procedures were very fast and efficient and the location cannot be beat.

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Lusby, MD
Top Contributor
84 reviews 84 reviews
17 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This hotel is the best value one can get. In the middle of everything. If ur looking for a decent place, okay food and Fantastic customer service, this is the place. I'm not crazy for the breakfast buffet but Do try the reindeer steak dinner. Wonderful!

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Mari S, General Manager at Holiday Inn Helsinki City Centre, responded to this review

Dear Lorraine R, Thank you for the review! We are very happy to hear, that your stay with us was enjoyable. It was nice to hear you had the opportunity to have dinner in restaurant Verde. I hope you will continue booking accommodation in Holiday Inn hotels in the future and enjoy for more of our excellent service that we... More 

Bournemouth, United Kingdom
Top Contributor
70 reviews 70 reviews
37 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I've stayed here before and chose this hotel again because of its central location, and the quality of the room. I was slightly less impressed this time. Housekeeping was inconsistent and I had to ask for teabags and clean coffee cups a couple of times and glasses/cups brought up from the bar and restaurant weren't always taken away. The breakfast... More 

Was this review helpful? Yes 1
Mari S, General Manager at Holiday Inn Helsinki City Centre, responded to this review

Dear Crystal231, Thank you for your review and for enumerating the good, the bad and the opportunities to improve. Whilst we are pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. As we continually strive for excellence in customer service, we maintain the ideal of keeping... More 

Nairobi
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I arrived by Alegro train from St Petersburg to Helsinki. We walked 50 meters from the train platform to the entrance to the Hotel. The weather was foul and it was nice to go from one to the other with minimal exposure. The price competes with all the other options near the central station and this is... More 

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Mari S, General Manager at Holiday Inn Helsinki City Centre, responded to this review

Dear Dan B, Thank you for the great 5-star review and for your feedback! We are very happy to know that you had a great time and we are happy to hear your appreciation about our services and hotel location. Once again, thank you for the review. I hope to have an opportunity of welcoming you back in Holiday Inn... More 

N Ireland
Senior Contributor
40 reviews 40 reviews
28 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Great location beside railway station and buses /taxis out front in Eliel Square. Walking distance to lots of places of interest and shops restaurants etc Reception staff were helpful and friendly. A bit old fashioned and faded round the edges though, rooms were fine - but I hate the coffee creamer fake powder stuff - cheap and nasty!!!! Wi fi... More 

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Mari S, General Manager at Holiday Inn Helsinki City Centre, responded to this review

Dear MandyNIreland, Thank you for your review and for enumerating the good, the bad and the opportunities to improve. Whilst we are pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. As we continually strive for excellence in customer service, we maintain the ideal of keeping... More 

North Carolina
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I recently stayed here in March..and of course the rates were low. This hotel does a great job at about everything. I looked at staying here last summer but the rates were pretty high which was understandable.

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Armi H, Front Office Manager at Holiday Inn Helsinki City Centre, responded to this review

Dear Guest, Thank you for stay with us! We appreciate you writing this nice comment about our hotel. Summer is definitely the best time to visit Finland, which makes it a very busy season for all the hotels in Helsinki area. I hope you have the chance to come visit us again in the future! Sincerely, Salla Toivanen Front Office... More 

Nashville, Tennessee
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Holiday Inn City Centre was located walking distance to major attractions and the room was overlooking Eliel Square. The hotel was clean and welcoming with a Scandinavian-style guest room. Wifi was available in the lobby. It is next to the train station. We took the shuttle service to and from Helsinki airport.

Was this review helpful? Yes 1
Armi H, Front Office Manager at Holiday Inn Helsinki City Centre, responded to this review

Dear Guest, Thank you for your stay in Holiday Inn Helsinki CIty Centre! We appreciate you taking the time to write this this nice comment about our hotel. It's wonderful to hear that you liked our central location and welcoming atmosphere. Great to hear you have used our complimentary wifi connection and for the future visits, we actually offer complimentary... More 

Weert, The Netherlands
Contributor
17 reviews 17 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 17, 2015

Spent two nights in this hotel. Rooms are big enough, nice shower, good beds (bit hard). Breakfast buffet with lots to choose. Coffee could be better though. Very friendly staff. Next to train station and bus stops. Quiet hotel.

Was this review helpful? Yes 1
Armi H, Front Office Manager at Holiday Inn Helsinki City Centre, responded to this review

Dear Guest, Thank you for your recent stay with us and your review. I'm glad you liked our central location by the train station and bus stops. We do our best to give our guests a chance to enjoy the quietness as well, even though we are located right in the heart of Helsinki. Breakfast is one of the most... More 

Stockholm, Sweden
Contributor
12 reviews 12 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 17, 2015

The hotel couldn't be better located, only some 50 meters from the central station. Other then the great location, most things were adequate as would be expected in a business hotel in the Nordics. The lobby bar was suitable for working as it was not very busy. This was a common occurance according to staff. Slight problem with the shower... More 

Was this review helpful? Yes 1
Armi H, Front Office Manager at Holiday Inn Helsinki City Centre, responded to this review

Dear Guest, Thank your for your kind words regarding our location and service. It's always great to hear our guests have been happy with their stay at our hotel. We are pleased that you enjoyed working in our lobby area. I'm sorry to hear that you had trouble with the shower temperature. We do our best with the maintenance team... More 

Menlo Park, California
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 16, 2015

I stayed at this hotel during the first week in April. The location couldn't be any better. My room was on the 4th floor and had a nice view of the train station plaza and the bus terminal in front of it. I enjoyed watching the activity and also the view of the street on the front with the trams... More 

Was this review helpful? Yes 1
Armi H, Front Office Manager at Holiday Inn Helsinki City Centre, responded to this review

Dear Guest, Thank you for your stay with us. I'm delighted to hear that you enjoyed staying in our hotel. We appreciate you taking the time to write us this amazing feedback. I'll definitely share this great review with our team members. I hope you have the chance to come visit us again in the future! Sincerely, Salla Toivanen Front... More 

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