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All 66 Helsinki hotels

Hotel Seurahuone Helsinki

4.0 of 5 Hotel   |   12 Kaivokatu, Helsinki 00100, Finland
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Hotel Seurahuone Helsinki
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Ranked #44 of 66 hotels in Helsinki
A recent review
5 of 5 stars reviewed 1 week ago
Jialong Singapore, Singapore
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205 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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Singapore, Singapore
Contributor
16 reviews 16 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

Contrary to most of thw previous reviews, i thought this hotel is excellent! I am staying here for 1 night and decided to check the reviews which were shocking. Firstly, its still summer time and the weather is pretty cooling definitely. In any case, theres a window that i can open for cool air. Perhaps some rooms have no windows?... More

Was this review helpful? Yes
HelSeuHP, Manager at Hotel Seurahuone Helsinki, responded to this review

Dear Guest Thank you for your feedback. It is so great to see your stay with us has been so perfect despite the ongoing renovations. Your review makes us proud. Thank you. Best regards Petteri Vitikainen Hotel Manager More

1 review
2 of 5 stars Reviewed 1 week ago

I was stying there beginning of august.Old building and there is has no air-conditioning! It was impossible to sleep at all.(needed to go outside a cpuople of times with my dog during the night) . At the reception I did complain about the heat and the Hotel gave me small fan wich didn`t help at all. Did not get any... More

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HelSeuHP, Manager at Hotel Seurahuone Helsinki, responded to this review

Dear Guest Thank you so much for your review. We really hope to find a solution to this problem that we have during the heatwaves. It is unfortunate your stay has been inconvenient. Best regards Petteri Vitikainen Hotel Manager More

Jakobstad
Top Contributor
66 reviews 66 reviews
29 hotel reviews
93 helpful votes 93 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The building is old and has no air-conditioning! The room was really hot - around 33 Celsius and it was impossible to sleep at all. Hotel had provided a small table fan but it only moved the the warm air around. At the corridor they had installed several industrial (contraction style) fans to get some cooler air from outside, but... More

Was this review helpful? Yes
HelSeuHP, Johtaja at Hotel Seurahuone Helsinki, responded to this review

Dear Guest, Thank you so much for your review. We are sorry for all the inconvenience. It is true that the hotel has no air conditioning. We try to help our guest by any means possible during the heatwave, we are so sorry to hear it was not enough. Your feedback will be helpful when planning on next summer season.... More

London, United Kingdom
Top Contributor
66 reviews 66 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Helsinki hotels are a bit pricey for some reason or other - I suppose it's a case of supply and demand with plenty of tourists enjoying the incredibly hot July 2014. We took advantage of a slightly cheaper rate at the Hotel Seurahuone, which having seen better days looks as though somebody is doing something about it. Reception staff were... More

Was this review helpful? Yes
HelSeuHP, Manager at Hotel Seurahuone Helsinki, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. I am so pleased with your kind words concerning our staff! We hope to welcome you back to our hotel very soon! Sincerely, Petteri Vitikainen Hotel Manager More

London
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The location of this hotel is ideal if you are having a stopover or travelling north by train the next day, as I was, as it is just opposite the railway station. The room was far too hot, though, and in July I would have expected air-conditioning or a fan. Breakfast was supposed to be included, but I had to... More

Was this review helpful? Yes
HelSeuHP, Manager at Hotel Seurahuone Helsinki, responded to this review

Dear Guest Thank you so much for your review. The heat wave is indeed a bit of a challenge for us, since we do not have any aircondition in our rooms. However we try our best to ease the situation with the tools we have. We regret that the breakfast opening hours and the summer break of our restaurant were... More

Limerick, Ireland
Senior Contributor
44 reviews 44 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Arrived at 10pm....got key to room...turned light on....only one 'switch' in the room...had to remove the covering of one of the switches and then put it on the others for me to turn the lights on elsewhere.... Bed had no headboard!!!!! Also 30 degrees in July and no air conditioning....so I slept with a fan! Renovations being done so could... More

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HelSeuHP, Manager at Hotel Seurahuone Helsinki, responded to this review

Dear Guest, Thank you for taking the time to write your feedback. I wish you had a better experience. We work hard to deliver a satisfying guest experience, and it's apparent in this case that we fell short. I can assure you that we will learn from your feedback and solve the problems we can. Sincerely, Petteri Vitikainen Hotel Manager More

London, United Kingdom
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed July 25, 2014

I have stayed in hundreds of hotels around the world but never have I slept worse than in this hotel. The room I stayed with my daughter -- who suffers from asthma -- was completely airless and all the hotel provided was a cheap plastic fan. Opening the window made it worse because of the noise and pollution outside. This... More

Was this review helpful? Yes
HelSeuHP, Manager at Hotel Seurahuone Helsinki, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. The lack of air conditioning is indeed a big challence during these exceptional heatwaves. We try our best to help our guests with the tools we have,... More

London, United Kingdom
Senior Contributor
48 reviews 48 reviews
22 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed July 16, 2014 via mobile

Stayed here for two nights and enjoyed the experience. The location is perfect, right next to the Helsinki main railway station, the tram stop right in front of the hotel and the buses to the airport leave just across the street. The building itself is full of history, beautifully preserved. The double room is on the small side, but cosy... More

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HelSeuHP, Front Office Manager at Hotel Seurahuone Helsinki, responded to this review

Dear Tuija, Thank you for your review of the Hotel Seurahuone Helsinki. Your positive comments and remarks are greatly appreciated. As you mentioned we have an ideal location in Helsinki and we are glad that you were impressed of it. Your remarks regarding our breakfast are really useful since we are about to do some reform to our breakfast service... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 19, 2014

Staff is OK. Hotel not. I had to change 3 rooms because of the dirty mattress. Even the 3rd one (previously checked by the staff) was dirty too.Hair + big yellow stains on the mattress. When checking out and reporting again that this is unacceptable for a 4 stars hotel the answer was: "Sorry, we go to check it. Thank... More

Was this review helpful? Yes 1
HelSeuHP, Manager at Hotel Seurahuone Helsinki, responded to this review

Dear customer I am truly sorry for your inconvenience. Your case has been processed with our housekeeping executive. I assure you that the problem is solved. Kind regards Petteri Vitikainen Hotel Manager More

Contributor
17 reviews 17 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed June 18, 2014

First off I can say the staff at this hotel were friendly and did try their best to accommodate but when our party of work colleagues arrived there were building works going on. This meant being woken up at 5am or 6am every day which is not ideal. In addition my room faced the main street and central station, which... More

Was this review helpful? Yes
HelSeuHP, Manager at Hotel Seurahuone Helsinki, responded to this review

Dear guest Thank you for your review. Your kind words about service have been forwarded to our staff. It is true that the street side may be a bit noisy in this location. The opening hours of our restaurants will be reconsidered after summer - your feedback is helpful. Best regards Petteri Vitikainen Hotel Manager More

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Additional Information about Hotel Seurahuone Helsinki

Address: 12 Kaivokatu, Helsinki 00100, Finland
Location: Finland > Southern Finland > Helsinki
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Seurahuone Helsinki 4*
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Amenities

Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style
#30 Luxury Hotel in Helsinki
Hotel Class
Official Description (provided by the hotel)
Hotel Seurahuone Helsinki is a high class, tasteful business hotel in the heart of Helsinki. Historically over 170 years old Seurahuone is one of the most traditional hotels in Finland, and can be considered even internationally a state of the art hotel.Filled with a warm atmosphere Hotelli Seurahuone is a combination of the old time sophisticated spirit as well as modern high standard service. In addition to the individually appointed rooms the feeling of quality continues in the restaurant, the bar and the banquet floor.The hotel’s 118 accommodation rooms feature individual alternatives; Standard and Club room classes as well as four different, attractively furnished Junior Suites. Rooms are equipped and decorated in a way that successfully blends current trends and history. The beautiful furniture and surfaces are combined with wellfunctioning, up-to-date services. All rooms are equipped with, among others, a kettle and ironing point, wi-fi, a flatscreen TV, and the Pillow Menu guaranteeing a good night’s sleep.The roof and the attic renovation, as well as the renovation of the courtyard façade and window switching will be carried out in the property during the dec 2013 - Dec 2014. These works are aimed to be done as customer friendly as possible, but may cause some inconvenience. ... more   less 
Number of rooms
118

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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