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Crowne Plaza Hotel Helsinki

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Mannerheimintie 50, Helsinki 00260, Finland (Formerly Radisson SAS Hesperia Hotel Helsinki)
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Crowne Plaza Hotel Helsinki
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Crowne Plaza Hotel Helsinki
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596 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
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Derby, United Kingdom
Top Contributor
149 reviews 149 reviews
19 hotel reviews
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed here 4 nights, booking last minute through British Airways. We had quite a late check in, but when we arrived at the hotel everything was ready for us to sign and go straight to bed. They didn't even take a swipe of our credit card. The room was on the 9th floor as we opted to upgrade to... More 

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cambridge
Senior Contributor
33 reviews 33 reviews
29 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I stayed four nights at this hotel. It was clean and comfortable, with a good sized room, and nice bathroom. Breakfast was good, with a wide choice of foods and drinks available. The only downside were the excessive bar prices.

Was this review helpful? Yes 1
Anna K, Front Office Manager at Crowne Plaza Hotel Helsinki, responded to this review

Dear Julie G, thank you very much for your stay with us and for your review. I am very happy that you enjoyed your stay with us and that you liked our rooms. We look forward of welcoming you back soon again. Best regards, Anna Kauppila Duty Manager More 

Oslo, Norway
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed to nights at the Crown Plaza on a work trip. The hotel is really nice. Its quiet and a good place to relax after work. Rooms are spacious and comfortable. Great bed and pillows. The breakfast was really nice as well. Book a "club room" to get access to the room on 9th floor where there is free... More 

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Anna K, Front Office Manager at Crowne Plaza Hotel Helsinki, responded to this review

Dear CaSofie, Thank you for your stay at Crowne Plaza Helsinki and for leaving a 5-star review. It is really a pleasure to read your nice words about our hotel and staff and I am happy that you could enjoy your Club room and our Club Lounge services. I am more than happy to pass on the nice words to... More 

Contributor
15 reviews 15 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I stayed in this hotel for a business trip. I found the hotel to be functional and efficient. The location is good for access to the city centre with good tram links right outside the hotel. The staff at the hotel are efficient and were helpful. All in all a good base for a visit to Helsinki.

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Anna K, Front Office Manager at Crowne Plaza Hotel Helsinki, responded to this review

Dear 6fy, Thank you for your stay at Crowne Plaza Helsinki and for your nice 4 star review. I am very happy to hear that you found our hotel good and especially I am pleased to hear that our staff was helpuful, I will pass on your nice words. We do hope to see you back at our hotel when... More 

Singapore, Singapore
Contributor
14 reviews 14 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

When in Helsinki, this is one of the hotels I stay the most. Very quite and convenient as well as clean and quite. Walking distance from the town center (10-15min). Hotel staff is very friendly and rooms are comfortable. Could do with touch up on things

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Anna K, Front Office Manager at Crowne Plaza Hotel Helsinki, responded to this review

Dear PedroPata, Thank you for your stay at Crowne Plaza Helsinki and thank you very much for your nice 4-star review. I will make sure to pass on your nice words to our staff, it is a pleasure to hear that you enjoy your stays with us. I am happy to inform you that small refurbishments are done regularly, for... More 

London, United Kingdom
Top Contributor
56 reviews 56 reviews
17 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 3 weeks ago

A well placed business hotel (10 mins walk to city centre, museums and concert hall). Only average breakfast buffet, but clean comfortable room with nice views over park and lake. GF restaurant food was good but service overly attentive (3 people tried to remove my food as I ate). The restaurant was half-full so they was no hurry for my... More 

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Anna K, Front Office Manager at Crowne Plaza Hotel Helsinki, responded to this review

Dear GlobetrotterTwo, thank you for your recent stay in Crowne Plaza Helsinki. It is nice to hear that you found our location to be good and that your room was comfortable and clean. Thank you for your comments. We hope to see you soon again. Best regards, Anna Kauppila Duty Manager More 

Penang, Malaysia
1 review
5 of 5 stars Reviewed 3 weeks ago

Stayed five nights from Mar 02, 2015. I dealt with many members of the staff there due to my undelivered bag for three days and every interaction was helpful and dealt with very efficiently. Cannot speak highly enough of everyone I dealt with. I also ate in the restaurant every night due to a limited amount of clothing (thanks KLM)... More 

Was this review helpful? Yes
Anna K, Front Office Manager at Crowne Plaza Hotel Helsinki, responded to this review

Dear ts_cowan, thank you for your kind review. I am so happy to hear that our staff has been friendly and helped you when you had problem with the undelivered bag. I will be sure to pass on your kind words to our staff. We look forward of welcoming you back soon again. Best regards, Anna Kauppila Duty Manager More 

London, United Kingdom
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is an OK hotel but nothing special. Having stayed a number of times it's clear WiFi coverage is variable and in some rooms it is virtually worthless. Overall the rooms are ok, not comfortable as they are a bit sparse. Watch out if you are on business - if you need to work and eat in your room you... More 

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Anna K, Front Office Manager at Crowne Plaza Hotel Helsinki, responded to this review

Dear FhilFogg, thank for all your stays with us and for taking time to write your review. I am sorry that you have experienced some problems with our wifi. I will also forward your comments about the room service to our restaurant. We hope to have you as a guest in our hotel again soon. Best regards, Anna Kauppila Duty... More 

London, United Kingdom
Senior Contributor
40 reviews 40 reviews
23 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel is a decent choice in Helsinki and despite a location that seems like it is far from the city centre it is easy to walk or take the tram to places. The staff when we went were not friendly and there was no recognition for my IHG status, which was a letdown for sure. The room was clean... More 

Was this review helpful? Yes
Anna K, Front Office Manager at Crowne Plaza Hotel Helsinki, responded to this review

Dear KMPeterson, thank you for your stay with us and for taking time to leave your comments. I am glad to hear that you liked our location. I apologize that you have not received friendly service when checking in and if our staff has failed to recognize your IHG Rewards Club loyalty. I am also sorry to hear that your... More 

Navan
Reviewer
5 reviews 5 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Crowne Plaza is a beautiful and well run hotel located near to the centre of Helsinki (about a 15 minute walk). Our room (818) was big and overlooked the lake and city. Spotlessly clean. The only issue I had was with the cost and service in the restaurant. The breakfast was more than adequate (I'm not a big breakfast... More 

Was this review helpful? Yes
Anna K, Front Office Manager at Crowne Plaza Hotel Helsinki, responded to this review

Dear DeniseTravel, thank you for your kind review. I am pleased to hear that your stay with us was very good. Thank you also for your kind words about our reception staff. I am sorry to hear that you were not completely satisfied with the service in our restaurant. I will forward your feedback also to our restaurant. We look... More 

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