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Crowne Plaza Hotel Helsinki

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Mannerheimintie 50, Helsinki 00260, Finland (Formerly Radisson SAS Hesperia Hotel Helsinki)
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Crowne Plaza Hotel Helsinki
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630 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Budapest, Hungary
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Crowne Plaza sounds like a very fancy name, but this is actually a cosy and so Finnish business hotel. Finnish it is in a way that it is smartly organised with practical small solutions and attention to small details, also with a liberal "let it the way customer want" approach. Example: first hotel where cleaning staff do not move my... More 

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London, United Kingdom
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is a good base for exploring Helsinki, most of the attractions are within easy walking distance; the walk into town is very pleasant in the summer through the park. The facilities are good - excellent gym, which includes a pool and sauna.

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Stockholm, Sweden
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for almost a week on business during the Helsinki Logistiikka Kuljetus 2015... on 9th Floor... nice clean hotel good suites... must say we enjoyed and had a lot of fun the lovely staff in the bar during the evening... good gym facilities and pool... Breakfast was little narrow selection for being continental, narrow menu at restaurant as well but... More 

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London
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I just wanted to commend Susannah on reception, I had a few issues when checking in and the other staff were no where near as helpful as her! Nothing was too much trouble- if all hotel staff were like her , repeat business would boom!

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Anna K, Front Office Manager at Crowne Plaza Hotel Helsinki, responded to this review

Dear rogerbradley100, thank you for your stay with us and for your comments. I am very happy to hear that you have received great service from Susanna. I will be sure to pass on your kind words. We hope to see you soon again. Best regards, Anna Kauppila Duty Manager More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

As an IHG Club member who travels a lot for work & has stayed in a lot of Crowne Plaza hotels, my lasting memory of Crowne Plaza Helsinki will be the way the reception staff looked down their noses at me both upon arrival and at check-out. It really wasn't pleasant and made me feel a bit uncomfortable. Admittedly my... More 

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Anna K, Front Office Manager at Crowne Plaza Hotel Helsinki, responded to this review

Dear twithomas, thank you for your stay with us and for taking time to leave your valuable feedback. I am deeply sorry to hear about your experience in our hotel's reception. Our hotel is very proud of its level of service and for this reason your comments are very troubling and will certainly be looked into. I am glad that... More 

Pittsburgh, PA
Level Contributor
59 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great hotel close to the Finlandia Hall and walking distance to Kiasma and Natl. Museum. Restaurant on-site has great burgers or Finnish food and the breakfast buffet is pretty good. Staff was super friendly and helpful (as are all Finnish folks). Rooms are pretty big for European standards - except for the cramped entry/closet area. Wifi is available everywhere and... More 

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Anna K, Front Office Manager at Crowne Plaza Hotel Helsinki, responded to this review

Dear di68, thank you for your kind review about our hotel. Nice to hear that you had a great stay with us. I am happy to hear that you liked our restaurant's burgers, it is the most popular dish in our restaurant. I will also pass on your kind comments about our staff. Thank you for staying with us. We... More 

Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very clean spacious room, 24hour reception, quiet, very good wifi signal, all amenities granted. The breakfast seemed amazing. I was so sorry I could not eat cause I had to get going extremely early for work. But it is definitely worth the extra buck, especially with helsinki prices in food you are going to need a great breakfast like that... More 

Was this review helpful? Yes 1
Anna K, Front Office Manager at Crowne Plaza Hotel Helsinki, responded to this review

Dear Mailon1980, thank you for your stay with us and for your kind review. How nice to hear that you really enjoyed your stay in our hotel. In our hotel sheets are changed every fourth day. In case your sheet were not changed during your stay, there has been a mistake, I apologize this. Thank you again for taking time... More 

Royal Tunbridge Wells, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I've travelled to Helsinki for more than 40 years and stayed many times at this hotel formerly known as Hesperia. Check in was smooth and welcoming but no porters to assist with luggage. The standard room booked by BA was as I remember from years ago, rather dark and dour but well equipped . Breakfast was good, buffet style, with... More 

Was this review helpful? Yes 1
Anna K, Front Office Manager at Crowne Plaza Hotel Helsinki, responded to this review

Dear Ken E, thank you for your recent stay with us and for your comments. I am happy to hear that you liked our breakfast and our restaurant. I am also glad that you were warmly welcomed to our hotel. I have taken a note from your comments. We hope to see you again, when you are visiting Helsinki. Best... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

The Crowne Plaza is slightly but walkably out of Helsinki Central. The foyer is pleasant and the bar/restaurant is friendly. The food is good. The hallways on the bedroom floors are strangly bland and tired looking. The rooms are quite small but we'll appointed and the room cleaning service is excellent.the conference food is also perfectly adequate.

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Anna K, Front Office Manager at Crowne Plaza Hotel Helsinki, responded to this review

Dear Abby W, thank you for your stay with us and for taking time to write your review. I am glad to hear that you enjoyed your stay with us and that you liked our restaurant. We hope to see you again, when your travel plans bring you back to Helsinki. Best regards, Anna Kauppila Duty Manager More 

Mumbai
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Excellent, large hotel, excellent facilities, truly a star category hotel at a great price. Good walking distance from city center. You get shuttle bus to airport, just across the street. Lovely view of a lake in front of the hotel. Great neighborhood, you get everything you need. Excellent room, taking care of all you need. Was pleasantly surprised to see... More 

Was this review helpful? Yes
Anna K, Front Office Manager at Crowne Plaza Hotel Helsinki, responded to this review

Dear oberoi12, Thank you for your stay with us at Crowne Plaza Helsinki and for taking the time to write such a nice review after your stay. It was a pleasure to read that you enjoyed your stay with us and that you also had time to explore the neighbourhood, it very nice with the park close by and the... More 

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