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Scandic Oulu

#2 of 10 Hotels in Oulu
Certificate of Excellence
Saaristonkatu 4, Oulu 90100, Finland
Hotel amenities
Scandic Oulu
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Ranked #2 of 10 Hotels in Oulu
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 5 days ago
Petri N Oulu
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181 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sipoo, Finland
Contributor
14 reviews 14 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

On arriving at the Scandic in Oulu, the receptionist started demanding money for our dog (10 €). On the website form where I booked (and paid) for the room, it only had a mention of "Pets welcome." All other extras however were itemized. I wrote a message to the hotel on booking that we will be travelling with a dog... More 

Was this review helpful? Yes
Juha K, General Manager at Scandic Oulu, responded to this review

Hello! Thank you for your feedback. I'm sorry my reply took way too much time. You're right about extra payments that are not informed beforehand when people are buying any products or services at all. This applies 100% to us too so the mistake in this case is ours and I apologize to it as well as to the behavior... More 

Helsinki, Finland
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 5, 2015

Stayed one night during a business trip in this hotel. The hotel is centrally located, right next to major local transport hub (Toripakka) and large department store (Stockmann). The room was clean and nice. Sleep was good -- bed & pillow were good and noise isolation was perfect. Breakfast had wide selection of good quality food. Major issues with the... More 

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Juha K, General Manager at Scandic Oulu, responded to this review

Terve! Thank you a lot for your friendly review. You pointed out many good things which are important to a modern traveller and I appreciate it. There is a speed limit in our guest w-lan to ensure many different users to be able to log on to our network at our hotel. It might have been a busy conference day... More 

Oslo, Norway
Contributor
15 reviews 15 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 18, 2015

Very happy about my experience at the Scandic in Oulu. Modern, stylish and good service. I must point out a had a great lamb filet dinner - one of the best ones I ever had, to much surprise. Service tempo could improve in the restaurant - but the place was packed. Probably due to the quality of the dishes. I'll... More 

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Juha K, General Manager at Scandic Oulu, responded to this review

Hello! Thank you so much for your review. I'm really pleased to read you enjoyed your stay with us and liked our dishes in our restaurant. I will definitely forward your compliment regarding our lamb dish to my colleagues in our kitchen. We have recognized the slowness issue in our restaurant and will do our best to improve the service... More 

Kuusamo, Finland
1 review
3 of 5 stars Reviewed February 16, 2015

I was disappointed once I checked in. I had reserved two rooms and would not get reward points since I had not made my reservation through Scandic. The rooms was not what I had reserved since they both had twin beds instead of a large beds for two. Also not the cleanest. The breakfast was okay, but very small aisles... More 

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Juha K, General Manager at Scandic Oulu, responded to this review

Hello! Thank you for your review. Your message to us is not the best possible one but I understand your disappointment. Earning points in our Scandic Friends program is of course one of the biggest reasons for people to join it. We try to guarantee the best rates and benefits for our guests by guiding the reservations to our own... More 

Espoo, Finland
Contributor
17 reviews 17 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 13, 2015

Stayed at the hotel. The hotel itself is ok, typical Scandic. The problem is at the restaurant. Went for drinks to the hotel bar. The service, or the lack of it, was amazing. Stood in front of the waitress at the bar for several minutes without a single sign of attention. Comments like "excuse me", "hello" or "wake up" did... More 

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Juha K, General Manager at Scandic Oulu, responded to this review

Hi Kimmo and thank you for your comments! This review of yours is something I'd not like to read but there's no reason for me to disagree with you. I'm so sorry the service in our restaurant did not meet your expectations at all. This must have happened during a weekend as we have really struggled especially with the last... More 

Gdynia, Gdansk, Poland
Senior Contributor
29 reviews 29 reviews
26 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 27, 2015

I have spent several night in this hotel during 2014 year, Hotel is nicely placed and quite modern. Rooms are spacious and with good beds. Ocasionally rooms are not cleaned every day. Very friendly crew. Big advantage. Only disadvantage is that breakfast could be better.

Was this review helpful? Yes
Juha K, General Manager at Scandic Oulu, responded to this review

Hello! Thank you for your very nice review. It is true that our rooms, no matter what the room class is, are all very much ok with modern colours and enough space. I was just wondering how we did not clean your room every day as a daily cleaning is included in the room rate. I hope you contacted our... More 

Istanbul, Turkey
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 1, 2015

I have stayed here for two nights on a business trip in the second week of December. The location is perfect, staff is nice and polite, rooms are good looking and comfortable. But there were a few issues which I need to specify. First, about the restaturant: It took a real long time for the waitress to show us a... More 

Was this review helpful? Yes 1
Juha K, General Manager at Scandic Oulu, responded to this review

Hi! Thanks a lot for your review. You have very good points regarding your visit with us in Oulu and it was really interesting to read your thoughts. It is true that the service in our restaurant might be a little bit slow during the busiest evenings. Of course we do not even try to be a fast food restaurant... More 

Joensuu, Finland
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 28, 2014

We have stayed at this hotel twice in 2014 and encountered the same three problems during both stays: parking, the restaurant, and breakfast. The carpark under the hotel is nearly always full and there are no spaces reserved for hotel guests so you can arrive and not have anywhere to park. You have to pay to park (although it's only... More 

Was this review helpful? Yes 2
Juha K, General Manager at Scandic Oulu, responded to this review

Hi! Thank you for your very profound review here on Tripadvisor. I've also used our car park a lot and it really can be fully booked especially on weekends when local people use the garage during their shopping days. Unfortunately our chances to reserve places for our guests are pretty limited because we are not the ones who administer the... More 

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