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Original Sokos Hotel Vaakuna,Rovaniemi

Certificate of Excellence
Koskikatu 4, Rovaniemi 96200, Finland
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Original Sokos Hotel Vaakuna,Rovaniemi
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Original Sokos Hotel Vaakuna,Rovaniemi
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174 reviews from our community

Traveler rating
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    86
    34
    6
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kingwood, Texas
Top Contributor
63 reviews 63 reviews
13 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

We recently stayed at the Original Sokos Hotel Vaakuna as part of a larger tour group for 3 days. The beds were comfortable, daily breakfast was good...although I wished for a little more protein options, and the location was perfect for us. The service was always good, the rooms were clean and the front desk was very helpful when needed.... More 

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Bangkok, Thailand
Contributor
11 reviews 11 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First of all, I stayed here as part of a large group tour to Lapland and we stayed here 3 nights. So at that time, I was expecting at least an average 4 star hotel standard as this is what is expected of the tour we booked. Another thing is that this is Lapland, and there might be some kind... More 

Was this review helpful? Yes 1
greece
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed February 18, 2015

My daughter and me spent five nights there during christmas vacation.the overall experience is rather disappointing.What seems to be essential in other parts of the world ,in Lappland is extra,strange and pretentious.It covers very basic needs of a client both in sleeping and eating.Breakfast and dinner buffet of very poor quality and variety.Service was primitive and unfriendly.Rooms were clean the... More 

Was this review helpful? Yes 2
Tiina M, Manager at Original Sokos Hotel Vaakuna,Rovaniemi, responded to this review

Hello, Thank You for Your review and feedback. I'm sorry to hear that Your visit with us did not entirely meet Your expectations and I´m sorry about the inconveniences You had in our hotel. Your feedback is very important so that we can improve our services. Nevertheless I hope that You enjoyed Your vacation in Rovaniemi. Kind regards, Tiina Määttä... More 

Western Australia
Contributor
15 reviews 15 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 6, 2015

As a family of three we stayed here for three days at the beginning of our Europe trip in mid-December. We'd booked on-line and we arrived early in the morning due to our flight arrangements from Australia. We were given our room straight away and invited to go in for breakfast if we wanted. The receptionist was lovely .. very... More 

Was this review helpful? Yes 2
Tiina M, Manager at Original Sokos Hotel Vaakuna,Rovaniemi, responded to this review

Hello, Thank You very much for Your review and positive comments about our hotel! Hopefully we see You soon again! Best wishes Tiina Määttä Hotel Manager More 

Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed January 12, 2015

I really can't say I was completely happy with the experience there... Family room for 4 is a normal room with an open couch that sleeps two extra people. Problem is, you can't walk any more in the room once it's prepared for 4 people. Dinner experience is pretty bad too... One night they asked us to join other people... More 

Was this review helpful? Yes 2
Tiina M, Manager at Original Sokos Hotel Vaakuna,Rovaniemi, responded to this review

Hello, Thank You for Your review and honest feedback. It is true that when You open sofa bed in the room and there are four persons in house, the room can become quite crowded. But on the other hand guests propably spent most of their time in outdoor activities during their holiday. I'm really sorry that the dinner experience did... More 

Manchester, United Kingdom
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 17, 2014

Just returned from visit to Rovaniemi and stayed at this hotel. Good location, clean rooms and friendly staff. Good choice for breakfast. Would recommend stay here. Free water provided every day, tea and coffee also. Iron in room, as well as hairdryer

Was this review helpful? Yes 2
Tiina M, Manager at Original Sokos Hotel Vaakuna,Rovaniemi, responded to this review

Hello, If I may borrow Your kind words: " Good location, clean rooms and friendly staff. Good choice for breakfast. Would recommend stay here." Thank You for Your recommendations! Hopefully we see soon again! Best wishes Tiina Määttä Hotel Manager More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 16, 2014

Clean, comfortable and well located 'business' orientated hotel. Very friendly and helpful staff. Located on a small incline to the front but only 100m from arterial road and the city center square with its shopping centres and numerous eateries. Rooms are on the small side but well pressented and modern. Inroom Facilities include iron, board, minibar, hairdryer and drinks facilities.... More 

Was this review helpful? Yes 1
Tiina M, Manager at Original Sokos Hotel Vaakuna,Rovaniemi, responded to this review

Hello, Thank You for Your review! I really appreciate Your kind words. I couldn't agree with You more about our location, staff and services. It seems You had a very nice visit to Rovaniemi in every way. Hope to see You soon again! Best wishes Tiina Määttä Hotel Manager More 

Hong Kong, China
Reviewer
4 reviews 4 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 12, 2014

Friendly staff with good smile. They were really helpful to direct us to different places. Great sauna room with very nice couch where u can relax. Breakfast. Variety choice of food suited different eating habit of people. However, the server stopped us when we wanted to fill some water into our bottle. The room was small and a bit old... More 

Was this review helpful? Yes 2
Tiina M, Manager at Original Sokos Hotel Vaakuna,Rovaniemi, responded to this review

Thank You for Your feedback. I'm sorry about inconveniences You had in our hotel. Your feedback is very important so that we can improve our services. Hopefully we see us soon again. Best wishes Tiina Määttä Hotel Manager More 

Lieksa
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 3, 2014

Lovely service! A half of the standard rooms are renovated with a new style and with taste. The renovation gradually goes on, so soon this will be completely new hotel. Lovely and functional restaurant.

Was this review helpful? Yes 1
Tiina M, Manager at Original Sokos Hotel Vaakuna,Rovaniemi, responded to this review

Hello, Thank You for Your review and positive comments about our hotel! We warmly welcome You to visit us again! Merry Christmas and Happy New Year 2015! Best wishes Tiina Määttä Hotel Manager More 

Oulu, Finland
Contributor
20 reviews 20 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 29, 2014

I've stayed here few times over last few years. And I have to say I'm really pleased to see the rooms getting renovated. The new rooms are really nice improvement over the old. What hasn't changed is the great front desk service. I'd like to see maybe a third person handling the check-ins during the peak hour when all the... More 

Was this review helpful? Yes
Tiina M, Manager at Original Sokos Hotel Vaakuna,Rovaniemi, responded to this review

Thank You for Your review! I´m very glad to hear that You enjoyed Your stay with us again. I´m also pleased to hear that You think that our room renovation has been a success. All the renovations for this year are finished and we will continue the renovations in April 2015. I appreciate Your comment about our front desk service.... More 

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