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Scandic Sergel Plaza

Brunkebergstorg 9 | Box 16411, Stockholm 10327, Sweden
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Scandic Sergel Plaza
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Ranked #90 of 158 Hotels in Stockholm
A recent review
5 of 5 stars reviewed 5 days ago
judithm316 Melbourne
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695 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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Melbourne
1 review
5 of 5 stars Reviewed 5 days ago NEW

Great hotel - friendly staff, clean, spacious room and an excellent breakfast. However, the best feature was its location. It was close to all shopping areas and Gamla Stan is less than a 10-minute walk away. In fact, you can walk to all tourist sights easily from this hotel, including the Vasa museum. Highly recommended.

Review collected in partnership with ScandicHotels.com

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SergelPlaza, Guest Relations Manager at Scandic Sergel Plaza, responded to this review

Dear judithm316, thank you for taking your time to give us your kind review! I am so glad to hear that you enjoyed your stay with us. I hope that we soon will have the pleasure to welcome you back to us. Best regards, Ingela Engqvist Guest Relations Manager More 

Lund, Sweden
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We were having a conference at the Waterfront, we've stayed for two days. Its quite central, as you've Gamla Stan nearby and also you could walk to the Central Station from the hotel. Age has caught up with the hotel, but for business, you couldn't ask for more. The breakfast was not bad at all too.

Was this review helpful? Yes
SergelPlaza, Guest Relations Manager at Scandic Sergel Plaza, responded to this review

Dear AR_Abdi, thank you for taking the time to give us your kind review. Since the hotel opened in May 1984, we welcomed 5.5 million guests to us, many regular visitors. Over the years, ongoing renovations have been made, most recently in 2010 when our Bar and Restaurant underwent an extensive renovation. On the 29th of November this year, we... More 

Southern Finland, Finland
2 reviews
2 of 5 stars Reviewed 1 week ago

The location of this hotel is excellent and the breakfast was good too. BUT, the standard twin bed room was a bit of a disappointment: there was no minibar or safety box, the furniture was old-fashioned and the whole atmosphere in the room was just... boring (the coloring, etc).! The bathroom equipment wasn't up to date, f.ex. I didn't want... More 

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SergelPlaza, Guest Relations Manager at Scandic Sergel Plaza, responded to this review

Dear finlandaise2015, thank you for taking the time to give us your review. I am so sorry to hear that you felt the room to be a bit outdated. Since the hotel opened in May 1984, we welcomed 5.5 million guests to us, many regular visitors. Over the years, ongoing renovations have been made, most recently in 2010 when our... More 

Level Contributor
53 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 1 week ago

Located in the city center minutes walk to the Gallerian shopping complex and other amenities. Rooms are standard size with minimum amenities, looks old, needs updating. Wi-Fi is free in the room and all areas and has fast connectivity. Bathrooms are standard size with basic toiletries. All Scandic hotels provide hair conditioner to premium rooms only, so bring your own... More 

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SergelPlaza, Guest Relations Manager at Scandic Sergel Plaza, responded to this review

Dear RPRF, thank you for taking the time to give us your review. I am glad to hear that you were satisfied with your stay with us. I hope that we soon will have the pleasure to welcome you back again! Best regards, Ingela Engqvist Guest Relations Manager More 

Etoy, Switzerland
1 review
5 of 5 stars Reviewed 1 week ago

Nice hotel, a bit hard to find (hidden behind huge cultural center) but so well situated (five minutes to the old town). Very rich breakfast buffet even if a table in the restaurant is a bit hard to find.

Review collected in partnership with ScandicHotels.com

Was this review helpful? Yes
SergelPlaza, Guest Relations Manager at Scandic Sergel Plaza, responded to this review

Dear 520jeanlucp, thank you for taking the time to give us your kind review. I hope that we soon will have the pleasure to welcome you back once again. Best regards, Ingela Engqvist Guest Relations Manager More 

Brighton, UK
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed 2 weeks ago

A good location, within 10 mins walk of the central station (for the arlanda express). Close to the Tourist Information office - handy for booking trips -and a good base for exploring the city. Rooms are a bit tired, and dated. Feels like it's in need of a bit of TLC. Room size ok. Staff were very helpful, and there's... More 

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SergelPlaza, Guest Relations Manager at Scandic Sergel Plaza, responded to this review

Dear Emma, thank you for taking the time to give us your review. I am so sorry to hear that you found our hotel to be a bit outdated. Since the hotel opened in May 1984, we welcomed 5.5 million guests to us. Over the years ongoing renovations have been made, most recently in 2010 when our Bar and Restaurant... More 

Eastern Norway, Norway
Level Contributor
53 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The location is great and the service was good. Nice size rooms with a small seating group and good space for you luggage. No frills, but I'd stay here again. A good breakfast buffet, which was a good start in the morning.

Was this review helpful? Yes
SergelPlaza, Guest Relations Manager at Scandic Sergel Plaza, responded to this review

Dear Tina W, thank you for taking the time to give us your fine review. I am so pleased to see that you enjoyed your stay with us. I hope that we soon will have the pleasure to welcome you back to us at Sergel Plaza. Best regards, Ingela Engqvist Guest Relations Manager More 

Helsinki, Finland
Level Contributor
62 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel has only one good thing, it is well situated in Stockholm. After that there is nothing that can be said is good. Reception people know things better than customers and they serve you if they have time, the rooms are in a bad condition, in bathroom they do not have body lotion or anything else. If asked, they... More 

Was this review helpful? Yes
SergelPlaza, Guest Relations Manager at Scandic Sergel Plaza, responded to this review

Dear Rita, thank you for taking the time to give us your feedback. I am so sorry to hear that we did not make you feel welcome to us. This is not the way we want our guests to feel. We will take action regarding this at once and I hope that we will get the opportunity to welcome you... More 

West Yorkshire, United Kingdom
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is right in central Stockholm, 2 minutes from the Central station underground, which is an ideal location. It is a little tricky to find first time, so do follow directions as if you're relying on a phone map it might not be terribly accurate! It was good value for such a location and class of hotel, and the... More 

Was this review helpful? Yes
SergelPlaza, Guest Relations Manager at Scandic Sergel Plaza, responded to this review

Dear NickL, thank you for taking the time to give us your kind review! I am so glad to hear that you enjoyed your stay with us and that you consider to book your next stay with us. I can also inform you that we will close for a major renovation at the end of the year, and reopen the... More 

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