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Scandic Sergel Plaza

Ranked #82 of 156 Hotels in Stockholm
Brunkebergstorg 9 | Box 16411, Stockholm 10327, Sweden
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Scandic Sergel Plaza
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    613 reviews from our community

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    Rating summary
    • Location
      4.5 of 5 stars
    • Sleep Quality
      3.5 of 5 stars
    • Rooms
      3 of 5 stars
    • Service
      4 of 5 stars
    • Value
      3.5 of 5 stars
    • Cleanliness
      3.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (50)
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    Copenhagen, Denmark
    Contributor
    20 reviews 20 reviews
    16 hotel reviews
    11 helpful votes 11 helpful votes
    3 of 5 stars Reviewed yesterday NEW

    The Scandic Sergel Plaza is very nicely located - close to the Central Station, to shopping and to Gamla Stan. The staff is helpful. Breakfast is fine. The rooms are OK, but a bit worn. Free, well-functioning wifi. Moreover, there is a (very small) gym at the 7th floor (running + two exercise machines). I would be happy to return.

    Was this review helpful? Yes
    Eastern Finland, Finland
    1 review
    1 of 5 stars Reviewed 2 weeks ago

    The room I stayed in, was really old and all the surfaces needed fixing. Awful carpeting and broken curtains. I'm not going to stay here next time I'm in Stockholm. Gym was a little room with treadmill and one exercise bike.

    Review collected in partnership with ScandicHotels.com

    Was this review helpful? Yes
    SergelPlaza, Guest Relations Manager at Scandic Sergel Plaza, responded to this review

    Dear 10ru, thank you for sharing. We will take this under consideration as we plan our refurbishment. I hope you incidentally had a pleasant stay at our hotel. Best regards, Ingela Engqvist Guestrelations Manager More 

    Sussex, UK
    Top Contributor
    85 reviews 85 reviews
    42 hotel reviews
    53 helpful votes 53 helpful votes
    3 of 5 stars Reviewed 3 weeks ago

    I've not had a good experience in Scandic hotels in general so was interested to see if the Sergel Plaza was going to be different. Friendly check-in and the room, overlooking a central courtyard, was quiet and reasonably roomy with good storage space. The chair for the desk was rather too close to the end of the bed but I... More 

    Was this review helpful? Yes
    SergelPlaza, Guest Relations Manager at Scandic Sergel Plaza, responded to this review

    Dear Scott, Thank you for taking the time to write such a thorough recap of your experience. I believe the rate only reflects the current rates in Stockholm but compared to other cities in Sweden it may seem a bit high. I am glad you were well taken care of by the staff. This is something we are exctremely proud... More 

    Pretoria, South Africa
    Senior Contributor
    41 reviews 41 reviews
    19 hotel reviews
    21 helpful votes 21 helpful votes
    2 of 5 stars Reviewed 3 weeks ago

    Scandic Sergel Plaza is priced based on location (which is great if you want to be in the absolute middle of Stockholm). The room standard, however, does not in any way live up to expectations created by the price: The corridore leading up to the room looks like a very old and run down party boad and the doors to... More 

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    SergelPlaza, Guest Relations Manager at Scandic Sergel Plaza, responded to this review

    Dear Adfresa I am truly sorry that your experience was so bad regarding the standard of the hotel. In fact as a note you are correct in that the hotel was initially built as a government office and hotel for the house of parliament members. Nevertheless you should feel more comfortable. On the other hand I am extremely glad that... More 

    Nottinghamshire, United Kingdom
    2 reviews
    1 of 5 stars Reviewed 3 weeks ago

    It was actually so poor I chose to go elsewhere after having looked at 2 rooms - equally as poor! Then I am a fan of Scandic but until they have done some major refurbishment I would not stay there. However the staff was absolutely delightful so all good about the welcome!

    Review collected in partnership with ScandicHotels.com

    Was this review helpful? Yes
    SergelPlaza, Guest Relations Manager at Scandic Sergel Plaza, responded to this review

    Dear Filippa4 Thank you for sharing. We appreciate both the positive as well as negative comments. We do acknowledge that we need to refurbish in the near future. I am so proud that the staff gave you the warm welcome that we are known for. I hope your stay in Stockholm turned out great. Regards Helen de Boer Guest Relations... More 

    Contributor
    18 reviews 18 reviews
    9 hotel reviews
    3 helpful votes 3 helpful votes
    3 of 5 stars Reviewed 4 weeks ago

    If you don't expect to see a new, modern, wide and fancy hotel then you can go there... Location is good. Hotel rooms are kept and clean however it's not a new hotel and you can notice it wherever you look. There is a charm in this type of hotel...

    Was this review helpful? Yes
    SergelPlaza, Guest Relations Manager at Scandic Sergel Plaza, responded to this review

    Dear Eran V Thank your kind words and indeed we have to work with our charm and service. Glad you found everything up to expectations regarding cleanliness as well. With our fantastic location and charm we hope to see you soon again. Regards Helen de Boer Guest Relations Manager More 

    Karlskoga, Sweden
    Contributor
    15 reviews 15 reviews
    6 hotel reviews
    16 helpful votes 16 helpful votes
    5 of 5 stars Reviewed 4 weeks ago

    Stayed 3 days, 2 nights with wife for a shopping trip. The hotel has an excellent location for all close by apartment stores. Rooms are clean, confortable and service is very good. Food selection for breakfast is fantastic. Had a nice steak with was delicious. The bar staff was nice and friendly. Can certainly recommend this hotel for a weekend... More 

    Review collected in partnership with ScandicHotels.com

    Was this review helpful? Yes
    SergelPlaza, Guest Relations Manager at Scandic Sergel Plaza, responded to this review

    Dear Torgny T Thank you so much for such wonderful feedback! It makes me truly proud to be part of this team at Scandic Sergel Plaza. We hope to see you soon again. Sincerely Helen de Boer Guest Relations Manager More 

    espoo
    Senior Reviewer
    6 reviews 6 reviews
    6 hotel reviews
    4 of 5 stars Reviewed January 27, 2015 via mobile

    i have always liked Scandic hotels. You know what you get. And Sergel Plaza was not a surprise either. Great breakfast, avarage room. With a small child it was great to have a room with a window to quiet street. Location very central.

    Was this review helpful? Yes
    SergelPlaza, Guest Relations Manager at Scandic Sergel Plaza, responded to this review

    Dear 3kiurua Thank you for sharing your thoughts of our hotel. It is indeed great that you get what you excpect and even better of course if can exceed those expectations which is the ambition of our staff. Welcome back again when you want a quiet hotel in a central location. Regards Helen de Boer Guest Relations Manager More 

    Stockton-on-Tees, United Kingdom
    Contributor
    20 reviews 20 reviews
    9 hotel reviews
    2 helpful votes 2 helpful votes
    3 of 5 stars Reviewed January 23, 2015

    Quite simply, I would only stay here again if I really had to. The rooms are awfully dated. I've stayed at the Scandic Alvik before, and would definitely stay at the Alvik again. The location of this hotel is good, but not good enough to make me want to stay again.

    Was this review helpful? Yes
    SergelPlaza, Guest Relations Manager at Scandic Sergel Plaza, responded to this review

    Dear Tom B We always welcome our Guest's critique both the good and not so good. I am really sorry to read that you found our rooms less attractive and to some extent I can only agree. We work hard at keeping the rooms clean and functional nevertheless and are proud that they are so spacious for the most part.... More 

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    Additional Information about Scandic Sergel Plaza

    Address: Brunkebergstorg 9 | Box 16411, Stockholm 10327, Sweden
    Location: Sweden > Stockholm County > Stockholm > Norrmalm
    Price Range (Based on Average Rates): $$
    Hotel Class:4 star — Scandic Sergel Plaza 4*
    Number of rooms: 403
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    Also Known As:
    Scandic Sergel Plaza Stockholm
    Scandic Sergel Plaza Hotel Stockholm
    Hotel Style:
    #47 Luxury Hotel in Stockholm

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    Amenities

    Highlights
    • Fitness Center with Gym / Workout Room
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Free Breakfast
    • Free High Speed Internet ( WiFi )
    About the property
    • Wheelchair access
    • Pets Allowed ( Dog / Pet Friendly )
    • Non-Smoking Hotel
    Things to do
    • Fitness Center with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    Room types
    • Suites
    • Non-Smoking Rooms
    Internet
    • Free Internet
    • Free High Speed Internet ( WiFi )
    Services
    • Business Center with Internet Access
    • Room Service
    • Free Breakfast
    • Children Activities ( Kid / Family Friendly )
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Multilingual Staff
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    Questions & Answers

    Here's what travelers have asked, with answers from Scandic Sergel Plaza staff and other travelers.
    4 questions
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    Questions? Get answers from Scandic Sergel Plaza staff and past guests.
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    Typical questions asked:
    • Can tickets for local attractions be purchased at the front desk?
    • Do you have to pay extra for a mini-fridge?
    • At what time does the pool open each day?

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