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Acapulco Resort & Convention & SPA

Catalkoy Kyrenia Mersin 10, Catalkoy, Cyprus
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Acapulco Resort & Convention & SPA
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Acapulco Resort & Convention & SPA
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714 reviews from our community

Traveler rating
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    77
    43
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ankara, Turkey
Top Contributor
122 reviews 122 reviews
20 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Acapulco Hotel has a beautiful sandy beach and I think this is the best thing in this hotel. Breakfast, Lunch and Dinner are included in your hotel bill and nothing more. If you feel hungry out of this hours you have to pay. There is no other place around the hotel where you can eat. By the way, the food... More 

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Istanbul, Turkey
Top Contributor
124 reviews 124 reviews
37 hotel reviews
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I've been to Acapulco hotel several times, mostly with my family & children, as well as friends & their children. I think it's one of the best options on the island for children. The hotel is one of the oldest ones in Cyprus but it has new additions with modern rooms with all facilities. The food is good, it's Full... More 

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1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

20 to 27 March 2015 room 709 all sof inclusive definatley not 5 there were many problems that I want to address here the main building ( the one with our room in it) had 4 floors and only 2 elevators . the funny thing is only one elevator could get you to the 4th floor . the elevators capacity... More 

Was this review helpful? Yes 1
ozerozbilen, Director of Sales at Acapulco Resort & Convention & SPA, responded to this review

I have read your review and taken into consideration your comments and issues. I feel it is a shame as these could have been explained or dealt with during your stay. Our guest relations would have been happy to help and I am not sure why you did not discuss this with your Iranian representatives of which there were 4... More 

Bratislava, Slovakia
Contributor
14 reviews 14 reviews
14 hotel reviews
46 helpful votes 46 helpful votes
1 of 5 stars Reviewed February 17, 2015

We spent 12 nights in this hotel in september 2014. To tell the truth, from the first day we were waiting for the check out. After arriving luggage porters told to us to wait before the main buliding because our room was far. We were waitnig about 30 minutes for the mini bus. They returned and told to us that... More 

Was this review helpful? Yes 8
ozerozbilen, Director of Sales at Acapulco Resort & Convention & SPA, responded to this review

It is always with regret that I read a review where the guest is not happy. It is difficult to comment on something that happened last year, but I am disappointed that this was not brought to the hotels attention by your representative who was in resort. We could certainly have tried to move your room and also helped to... More 

Travelers are raving about these Catalkoy hotels

Senior Contributor
29 reviews 29 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed January 4, 2015

The hotel has a large area but it seems to be a huge disadvantage for the hotel.Because, two hotel buildins,casino,restaurant and bungalow houses separate in this large area..i think in summer time or winter it is everytime problem.if you have any child dont thing about it and choose another hotel.besides,hotel staff was rude and unfriendly.Casino was so old,not good.

Was this review helpful? Yes 6
ozerozbilen, Director of Sales at Acapulco Resort & Convention & SPA, responded to this review

We are a resort, convention and spa hotel so many of our facilities are set amongst our lovely grounds overlooking the sea. Whilst you are probably more suited to a smaller hotel, I am concerned to hear that staff were rude and unfriendly and wish that you had reported this to senior management, as we are constantly trying to improve... More 

Southern Wales, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 3, 2015

this has been the best hotel we have stayed in when visiting kyrenia, it is great for families, the children loved being by the pool with the slides and then going down to the hotels beach. the food by the pool was great, a wide range of dishes and that was just the pool restaurant the main dinning area was... More 

Was this review helpful? Yes 4
ozerozbilen, Director of Sales at Acapulco Resort & Convention & SPA, responded to this review

It is always nice to read that a stay at the Acapulco has been enjoyable. I am really happy that you and your family had such a nice time and that you liked the facilities and found the staff to be helpful and friendly. We hope that you will come back to the Acapulco some time soon. More 

London
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 29, 2014

I have just returned from Kyrenia / Girne on Saturday 27 December after a great stay at Acapulco! I couldn't have asked for more. The food was great and plenty, the staff courteous and extremely helpful (especially Bodo and Anwer at the Restaurant, Denise, Hasan and Ali Hasanoglu at the reception) who, more than once, went out of their way... More 

Was this review helpful? Yes 3
ozerozbilen, Director of Sales at Acapulco Resort & Convention & SPA, responded to this review

It was with the greatest pleasure that I read your review and thank you for your kind comments which I have passed onto our staff. We are all so very pleased that you and your lovely family enjoyed your Christmas with us and we hope to see you again in the future. More 

Adana, Turkey
Contributor
11 reviews 11 reviews
4 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed December 25, 2014

I went here because my visa was expiring and I needed to get out of the country for a few days after having heart surgery. My only complaint is that I could not get into the pool because of my leg... so I had to suffer by enjoying the beautiful sunlight. Most of my review is similar to our 2009... More 

Was this review helpful? Yes 1
ozerozbilen, Director of Sales at Acapulco Resort & Convention & SPA, responded to this review

Thank you for your lovely review of the Acapulco and that you liked the new facilities . I am so very pleased to hear that you found everything to your satisfaction again and that the staff were friendly and helpful. I hope that you are now finding good health and we hope to see you again in the future. More 

Shrewsbury, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 16, 2014

Stayed end of October 2014 at the Acapulco. Lovely big room with large double bed and a single bed. Big marble bathroom with bath and shower. This is a very large Hotel with 2 main blocks to it. Nice beach area and gardens. The hotel seemed to be winding down for the season, packing all the sunbeds away and closing... More 

Was this review helpful? Yes 3
ozerozbilen, Director of Sales at Acapulco Resort & Convention & SPA, responded to this review

Thank you for your review of the Acapulco your comments are appreciated. Whilst we would like very much to give all services free this is not always possible. It is also nice to be able to give work to the local people of Çatalköy and for this reason we use the services of a local bus company. It would be... More 

Kyrenia, Cyprus
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 15, 2014

Acapulco is the hotel that has the most capacity (850 rooms) and the biggest area (100,000 m2). It is based 15 minutes away from the city center. It has the biggest pool and water sliders in North Cyprus. That's why it is prefered Hotel by the families with children mostly. It has shuttle servise to the city center couple of... More 

Was this review helpful? Yes
ozerozbilen, Director of Sales at Acapulco Resort & Convention & SPA, responded to this review

Thank you for taking the time to write about the Acapulco hotel it is appreciated. I hope that you will return again for a more leisurely time rather than for business and so enjoy more of the facilties. More 

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