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Acapulco Resort & Convention & SPA

Catalkoy Kyrenia Mersin 10, Catalkoy, Cyprus
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Acapulco Resort & Convention & SPA
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876 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (158)
Date | Rating
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  • Any
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  • All months
    (876)
  • Mar-May only
    (131)
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    (457)
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    (222)
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    (66)
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1 review
3 of 5 stars Reviewed 1 week ago

We stayed in villa. Excellent beach and pool was very good. However, my wet swimsuit was stolen from garden in front of the room. If you decide to stay at that hotel you must be careful for your belongings. Don't forget your swimsuits in garden. Public relations department was not efficient to solve your problem.

Was this review helpful? Yes
ozerozbilen, Director of Sales at Acapulco Resort & Convention & SPA, responded to this review

Thank you for your review and your comments regarding the beach and pool. We have security at our hotel and the team are well trained and qualified. They are constantly looking around the resort and grounds during the day and night. Unfortunately, unless an incidence is seen and it has been established that something untoward has happened there is nothing... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Acapulco was a great hotel and value for money. I rally liked the waterslides there and how everything was happy families. It was very big and welcoming. The Breakfasts and dinners were all you could eat buffet and lots of different foods. It was far away from the city but you can't really criticise. If you like being in the... More 

Was this review helpful? Yes 1
ozerozbilen, Director of Sales at Acapulco Resort & Convention & SPA, responded to this review

Thank you for your happy review, I am pleased you found the hotel to your liking. It is good to know that you enjoyed the water slides and found them great fun and that you also enjoyed the food and facilities . We hope you will return again to the Acapulco. More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a great holiday with my wife and child at this resort . My wife has put a review already but I felt I needed to write my own. The hotel and staff are great and can not do enough for us . Denise the customer service rep even followed us to our villa because we had mentioned we had... More 

Was this review helpful? Yes 1
ozerozbilen, Guest Relations Manager at Acapulco Resort & Convention & SPA, responded to this review

I want to say thank you for also taking the time to write your own review. It is a pleasure to know that the staff were helpful and that you felt they provided a great service. I found your tips for improvement of great interest, especially for the snorkeling, I will definitely discuss this with the other members of staff.... More 

Gloucestershire, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago

We have just returned from our holiday and can thoroughly recommend this for families. Was very clean, so many members of staff who worked really hard, very friendly and couldn't do enough for you. Restaurant was wonderful, food was lovely and well - dessert galore!!! so much to choose from. Swimming pool was clan but my favourite was the private... More 

Was this review helpful? Yes
ozerozbilen, Director of Sales at Acapulco Resort & Convention & SPA, responded to this review

Thank you so much for your kind review, I am so pleased that you found everything to your liking and that you enjoyed your time at the Acapulco.. More 

County Londonderry, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

We have just returned from our family holiday at The Acapulco Resort. The whole family had a great time, our children did not want to come home which is always a good sign especially when trying to please teenagers! We had interconnecting rooms in Pine Court which were spacious and clean. Our stay was for half board the food was... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
ozerozbilen, Director of Sales at Acapulco Resort & Convention & SPA, responded to this review

Your review was a pleasure to read and thank you so much for taking the time to write about the Acapulco. It is nice to know that you and your teenagers enjoyed your time and that you found the animation team entertaining and fun. I am pleased to know that you would recommend the Acapulco and we hope to see... More 

Istanbul, Turkey
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We stayed twice at this hotel as couples. Hotel has a very nice beach and relaxing sea like it is a real sand beach ,low water and gold sand but maybe because the hotel is accepting local people additional to the hotel residents it is crowded like a public facility especially at summer time. Food can be considered good. So... More 

Was this review helpful? Yes
ozerozbilen, Director of Sales at Acapulco Resort & Convention & SPA, responded to this review

Thank you for your review I appreciate your comment regarding the beach. The law in North Cyprus is that everyone has access to the beaches, for this reason we are not allowed to refuse non-residents entrance and this can mean at weekends the resort becomes a little crowded. More 

Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a proper 5* hotel , ideal for families . It truly had the best beac which is private, massive swimming pool which is clean. Aqua and lunapark area is perfect for children . Rooms are new and spacious. Most have good sea view . The only thing missing is a alacarte restaurant ....

Was this review helpful? Yes 1
ozerozbilen, Director of Sales at Acapulco Resort & Convention & SPA, responded to this review

Thank you for such kind comments I am happy that you found our resort to be perfect for children. We are always looking for ideas to improve services and we hope if you return next year you may see some changes in our restaurants.. More 

Seaford, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Myself my husband and two young children recently returned home from the Acapulco resort after staying for a short week. The hotel was fabulous very clean and well equipped. The staff at reception were kind and helpful. The staff at the restaurant were very attentive even with it being very busy during some meal times they seemed to cope very... More 

Was this review helpful? Yes 2
ozerozbilen, Director of Sales at Acapulco Resort & Convention & SPA, responded to this review

Your review was a pleasure to read and I am pleased that overall you found the hotel and amenities to your liking. I welcome the comment regarding the mini club and I will let Oya the manager know of your concern and she will I am sure make improvements. Once again thank you for your review and we hope to... More 

Hanover Germany and Manchester England
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Rooms are clean and modern, housekeeping was to a good standard (no complaints), food choice was exceptional and the facilities were great: outdoor pool with slides, indoor pool, good small gym, entertainment every night and a small ride / amusement park in the evening. The staff were friendly and welcoming and gave good recommendations of places to visit. Hotel ran... More 

Was this review helpful? Yes 1
ozerozbilen, Director of Sales at Acapulco Resort & Convention & SPA, responded to this review

Thank you for your positive comments regarding the hotel and facilties. I am pleased that you found the staff friendly and polite, and we look forward to seeing you agin in the future. More 

london
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Visted Acapulco for the day had a great day out with our 11 year old son the water slides were great fun the pools are lovely and clean and the lunch was lovely especially the cocktails! My husband enjoyed water polo and darts with entertainment team and we enjoyed using the pedalos available at extrA cost only downside is it... More 

Was this review helpful? Yes
ozerozbilen, Director of Sales at Acapulco Resort & Convention & SPA, responded to this review

I am pleased that you had a lovely day out and that your son enjoyed the waterslides. We do get busy especially at the weekends, but it is nice to know that we are so popular. I hope that you and your family will spend another day at the resort. More 

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