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Acapulco Resort & Convention & SPA

Catalkoy Kyrenia Mersin 10, Catalkoy, Cyprus
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Acapulco Resort & Convention & SPA
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Acapulco Resort & Convention & SPA
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763 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (149)
Date | Rating
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English first
  • All months
    (763)
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    (131)
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    (66)
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London, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed here for a week in early June on a half-board basis. We found the staff at the reception and the restaurant very courteous and helpful. The buffet food in the morning and evening was plentiful and had good variety. Only complaint is that no water, except on the first day, was provided in the room. we had to... More 

Was this review helpful? Yes 1
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We have just returned from a fantastic holiday - the hotel was perfect for our family of four - 2 adults - 2 children aged three and 7 Loads for the children to do - extremely friendly helpful staff everywhere Food that you can eat from dusk till dawn that is gorgeous (will be now hitting the gym hard) Clean... More 

Was this review helpful? Yes 3
ozerozbilen, Director of Sales at Acapulco Resort & Convention & SPA, responded to this review

Thank you so much for your appreciation of our hotel. I am so happy that you and your family had such a fantastic time. We will so look forward to seeing you all again at the Acapulco. More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Acapulco is a perfect place for holidays. Delicious food in restaurant, kind and helpful staff, amazing beach. I really enjoyed my stay there. Oh, and very beautiful garden! Coming back soon definitely.

Was this review helpful? Yes 2
ozerozbilen, Director of Sales at Acapulco Resort & Convention & SPA, responded to this review

Thank you for your review which was a pleasure to read and I am so pleased you enjoyed our food and the beach. We hope to see you again soon at the Acapulco. More 

Istanbul Province, Turkey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I stayed there three nights. In the first night there were ants in my bed. the second day we ressolved the problems with ants but I had to sleep one night with the ants because they did not have any other room. The attitude of receptionists is as rude as it gets. There is nobody that you can complain to... More 

Was this review helpful? Yes 1
ozerozbilen, Director of Sales at Acapulco Resort & Convention & SPA, responded to this review

I am very disappointed to read your review and of your experience at the Acapulco. I am glad that you were able to change rooms and that the situation was resolved. I am, however, concerned as we do not tolerate rudness at the hotel and for this reason I will speak to the manager. More 

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Kent, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I recently returned from this hotel after a visit with some friends and family and had an amazing time. We were warmly welcomed and nothing seemed to be too much to ask the staff, all of whom we found extremely friendly and so helpful. From the youngest to the eldest we all had a great holiday and would not hesitate... More 

Was this review helpful? Yes 2
ozerozbilen, Director of Sales at Acapulco Resort & Convention & SPA, responded to this review

Thank you for your lovely review which was a pleasure to read. Your kind comments are appreciated and I am happy to read that you, your friends and family enjoyed their stay. It is always nice to know that the staff were helpful and welcoming and that you may return. More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

My family and I visited this hotel in May, we found the staff to be incredibly friendly and went out of there way to ensure we had everything we needed. The food was perfect with different dishes available every evening. My husband and I found the spa facilities so relaxing, our rooms were cleaned everyday and the hotel had everything... More 

Was this review helpful? Yes 3
ozerozbilen, Director of Sales at Acapulco Resort & Convention & SPA, responded to this review

Thank you for taking the time to write a review about the Acapulco. I am so very pleased to hear that you and your family enjoyed your stay. Thank you for such positive comments and I am pleased that you found our staff to be friendly and that they helped to make your holiday enjoyable. We hope to see you... More 

Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Awful foods, towels are dirty and full of tears and patches. Staff and service (actually there's not any!) are the worst of whole Cyprus. They took away our bag, shirts, sunglasses which we left on the table nearby the beach restaurant during we were swimming. The unrespectful staff and their chief were so rude and they just said we are... More 

Was this review helpful? Yes 9
ozerozbilen, Director of Sales at Acapulco Resort & Convention & SPA, responded to this review

I think there has been a misunderstanding and I feel that this needs to be addressed. Usually when guests leave the beach bar/ restaurant to swim in the sea they take their belongings with them to place on a lounger on the beach. After a very long time over 1 hour staff became concerned that nobody had returned for the... More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My friend and I stayed at this hotel for the first time on our first visit to Cyprus. We found the staff very accommodating our flight was delayed, on arrival we were offered a meal and drink even though we had arrived late. We stayed at the main hotel, room was spacious with a double bed and a single dressing... More 

Was this review helpful? Yes 4
ozerozbilen, Director of Sales at Acapulco Resort & Convention & SPA, responded to this review

It was with pleasure that I read your review and thank you for your very kind comments. We too hope that you will be back on holiday at the Acapulco very soon. More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Had a wonderful time at this hotel, bedrooms very spacious and airy, with a nice balcony. Very clean bathroom. Food was plentiful and some dishes were cooked fresh to order whilst you waited. It was a buffet style where you could eat in or outdoors under umbrellas. We use the spa facilities agsin brilliant and very reasonable prices. Swimming pool... More 

Was this review helpful? Yes 5
ozerozbilen, Director of Sales at Acapulco Resort & Convention & SPA, responded to this review

Thank you for you wonderful review and your lovely comments. I am so pleased to hear that you enjoyed the facilities at the Acapulco and hope to see you at the hotel again in the future. More 

Izmir, Turkey
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed May 28, 2015

This year I have stayed twice in this hotel: the first week of March 2015 and in May, both for medical meetings. During my first stay, I have stayed in one of the buildings but not the main building. It was difficult to go uphill about 60-70 meters. but the room was OK. and because of the weather in March,... More 

Was this review helpful? Yes 4
ozerozbilen, Director of Sales at Acapulco Resort & Convention & SPA, responded to this review

I would like to say that our hotel does not offer guests on holiday an All Inclusive concept only Half Board and Full Board Plus. You attended a medical conference which was organised by an agent and has a very different concept. The agent makes an agreement with the hotel and a contract is made regarding the venue. All requirements,... More 

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