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Acapulco Resort & Convention & SPA

Catalkoy Kyrenia Mersin 10, Catalkoy, Cyprus
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Acapulco Resort & Convention & SPA
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Acapulco Resort & Convention & SPA
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700 reviews from our community

Traveler rating
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    75
    43
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bratislava, Slovakia
Contributor
14 reviews 14 reviews
14 hotel reviews
43 helpful votes 43 helpful votes
1 of 5 stars Reviewed February 17, 2015

We spent 12 nights in this hotel in september 2014. To tell the truth, from the first day we were waiting for the check out. After arriving luggage porters told to us to wait before the main buliding because our room was far. We were waitnig about 30 minutes for the mini bus. They returned and told to us that... More 

Was this review helpful? Yes 6
ozerozbilen, Director of Sales at Acapulco Resort & Convention & SPA, responded to this review

It is always with regret that I read a review where the guest is not happy. It is difficult to comment on something that happened last year, but I am disappointed that this was not brought to the hotels attention by your representative who was in resort. We could certainly have tried to move your room and also helped to... More 

Senior Contributor
27 reviews 27 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed January 4, 2015

The hotel has a large area but it seems to be a huge disadvantage for the hotel.Because, two hotel buildins,casino,restaurant and bungalow houses separate in this large area..i think in summer time or winter it is everytime problem.if you have any child dont thing about it and choose another hotel.besides,hotel staff was rude and unfriendly.Casino was so old,not good.

Was this review helpful? Yes 3
ozerozbilen, Director of Sales at Acapulco Resort & Convention & SPA, responded to this review

We are a resort, convention and spa hotel so many of our facilities are set amongst our lovely grounds overlooking the sea. Whilst you are probably more suited to a smaller hotel, I am concerned to hear that staff were rude and unfriendly and wish that you had reported this to senior management, as we are constantly trying to improve... More 

Travelers are raving about these Catalkoy hotels

Southern Wales, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 3, 2015

this has been the best hotel we have stayed in when visiting kyrenia, it is great for families, the children loved being by the pool with the slides and then going down to the hotels beach. the food by the pool was great, a wide range of dishes and that was just the pool restaurant the main dinning area was... More 

Was this review helpful? Yes 2
ozerozbilen, Director of Sales at Acapulco Resort & Convention & SPA, responded to this review

It is always nice to read that a stay at the Acapulco has been enjoyable. I am really happy that you and your family had such a nice time and that you liked the facilities and found the staff to be helpful and friendly. We hope that you will come back to the Acapulco some time soon. More 

London
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 29, 2014

I have just returned from Kyrenia / Girne on Saturday 27 December after a great stay at Acapulco! I couldn't have asked for more. The food was great and plenty, the staff courteous and extremely helpful (especially Bodo and Anwer at the Restaurant, Denise, Hasan and Ali Hasanoglu at the reception) who, more than once, went out of their way... More 

Was this review helpful? Yes 2
ozerozbilen, Director of Sales at Acapulco Resort & Convention & SPA, responded to this review

It was with the greatest pleasure that I read your review and thank you for your kind comments which I have passed onto our staff. We are all so very pleased that you and your lovely family enjoyed your Christmas with us and we hope to see you again in the future. More 

Adana, Turkey
Contributor
11 reviews 11 reviews
4 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed December 25, 2014

I went here because my visa was expiring and I needed to get out of the country for a few days after having heart surgery. My only complaint is that I could not get into the pool because of my leg... so I had to suffer by enjoying the beautiful sunlight. Most of my review is similar to our 2009... More 

Was this review helpful? Yes
ozerozbilen, Director of Sales at Acapulco Resort & Convention & SPA, responded to this review

Thank you for your lovely review of the Acapulco and that you liked the new facilities . I am so very pleased to hear that you found everything to your satisfaction again and that the staff were friendly and helpful. I hope that you are now finding good health and we hope to see you again in the future. More 

Shrewsbury, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 16, 2014

Stayed end of October 2014 at the Acapulco. Lovely big room with large double bed and a single bed. Big marble bathroom with bath and shower. This is a very large Hotel with 2 main blocks to it. Nice beach area and gardens. The hotel seemed to be winding down for the season, packing all the sunbeds away and closing... More 

Was this review helpful? Yes 3
ozerozbilen, Director of Sales at Acapulco Resort & Convention & SPA, responded to this review

Thank you for your review of the Acapulco your comments are appreciated. Whilst we would like very much to give all services free this is not always possible. It is also nice to be able to give work to the local people of Çatalköy and for this reason we use the services of a local bus company. It would be... More 

Kyrenia, Cyprus
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 15, 2014

Acapulco is the hotel that has the most capacity (850 rooms) and the biggest area (100,000 m2). It is based 15 minutes away from the city center. It has the biggest pool and water sliders in North Cyprus. That's why it is prefered Hotel by the families with children mostly. It has shuttle servise to the city center couple of... More 

Was this review helpful? Yes
ozerozbilen, Director of Sales at Acapulco Resort & Convention & SPA, responded to this review

Thank you for taking the time to write about the Acapulco hotel it is appreciated. I hope that you will return again for a more leisurely time rather than for business and so enjoy more of the facilties. More 

Harrow, England, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 14, 2014

Stayed in Pine Court 1st week of November. Overall it was very good. Beach location is the best feature but I enjoyed the ambience of the whole place. Some reviewers have questioned whether this is a 5 star hotel. It does have many good aspects but the only thing I would say here is that the buffet dinner approach is... More 

Was this review helpful? Yes 1
ozerozbilen, Director of Sales at Acapulco Resort & Convention & SPA, responded to this review

Thank you for your review your comments are appreciated and very wellcome, we will definitely take them into consideration. It is nice to know that you enjoyed your experience at the Acapulco and that you would return to the hotel. More 

Istanbul, Turkey
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 of 5 stars Reviewed November 13, 2014

The complex is huge but inspite of this the service and staff is very superb. Cuisine was delicious. I think the hotel's beach is the best beach of Kyrene and Hotel is very close to the center of the city. You should go the historical places in Kyrene that to get to Kyrene is easy by mini bus. Contrary to... More 

Was this review helpful? Yes
ozerozbilen, Director of Sales at Acapulco Resort & Convention & SPA, responded to this review

I am so very pleased to read your review and thank you for your kind comments regarding the hotel, it is especially nice to know that you found our staff pleasant and helpful. I am pleased that you enjoyed your stay at the Acapulco and we hope that you will stay again in the future. More 

London
Top Contributor
65 reviews 65 reviews
32 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed November 9, 2014

The hotel and complex are huge clean and offers much enjoyment. If you wish to get to Kyrenia a mini-bus runs quite regular from reception and is cheap. I stayed in a Bungalow which is easier to get to the restaurant at the Beach front but the main Hotel is a plus if your using the Spa quite a bit.... More 

Was this review helpful? Yes 1
ozerozbilen, Director of Sales at Acapulco Resort & Convention & SPA, responded to this review

Thank you for your review and you are right, in March as it is low season we have only a soft entertainment programme. I hope that you will perhaps visit the hotel again in the high season, as I am sure you will find more entertainment available, especially as we are able to use the outside facilities like the amphitheatre.... More 

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