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All 110 Copenhagen hotels

BEST WESTERN Mercur Hotel

3.0 of 5
Vester Farimagsgade 17, Copenhagen 1606, Denmark (Indre By)
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Ranked #53 of 110 hotels in Copenhagen
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295 reviews from our community

    Trip type
Traveler rating
    26
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Date Rating
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed June 12, 2013 NEW

We stayed here for two nights. There isn't any air conditioning. We were on the top floor, also known as the attic. We had a suite. Joke. Basically a couch and desk separated by a partial wall the bed was up against. The bathtub was ceramic and VERY slippery. There wasn't a mat or anti slip guards. My husband slipped... More

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Eszter_Szucs, Management Assistant at BEST WESTERN Mercur Hotel, responded to this review
June 17, 2013

Dear Gneiss1, I am truly sorry on behalf of our entire team that we did not exceed you expectations during your stay with us. Our suite is the best room in the entire hotel, with good space. However I am glad to hear that you enjoyed our breakfast, I will pass your feedback on to the restaurant. If I can... More

Chicago, Illinois
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 11, 2013

Copenhagen was a challenging city to visit. We had a good time, but I feel like my husband and I had to work hard to get every good experience and that started with the hotel. It was somewhat far away from the central train station and somewhat confusing to navigate to since street signs are less than plentiful in Copenhagen.... More

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Eszter_Szucs, Management Assistant at BEST WESTERN Mercur Hotel, responded to this review
June 17, 2013

Dear aja9p9, I am sorry to hear that you feel like you had to work for a good experience in Copenhagen. It is unfortunate that you find our 500 meters proximity too far from the central station, we are in the very middle of the city center - close to everything- the only way to get closer to the station... More

Reykjavik, Iceland
Top Contributor
83 reviews 83 reviews
25 hotel reviews
Reviews in 29 cities Reviews in 29 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed June 10, 2013

Best Western Mercur is very well situated in the center of Copenhagen, the Vesterport station is across the street, the Central station only 300m away, also Tivoli and the main square Radhusplaset a bit further. The staff was friendly and helpful, the rooms are a bit small but OK, the bed is also OK and a free Wi-Fi in the... More

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Eszter_Szucs, Management Assistant at BEST WESTERN Mercur Hotel, responded to this review
June 14, 2013

Dear Sigurdur S, Thank you for taking the time to tell us about your experience. We are sorry about the inconvenience our elevators have caused you, this is an issue we are working on, with one out of three seems to be more issues, which will be fixed as soon as possible. We hope to welcome you back! Have a... More

Toronto
Senior Contributor
46 reviews 46 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed June 8, 2013

We stayed in the Best Western Mercur Hotel in Copenhagen on May 21 for 2 nights. The hotel was in a terrific location, with easy access to the train station and all major tourist sites. There is some construction going on at the hotel but caused no problems whatsoever. The rating and value of this hotel exceeds the expectations one... More

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See 3 more reviews by Den and Mar F for Copenhagen
Eszter_Szucs, Management Assistant at BEST WESTERN Mercur Hotel, responded to this review
June 12, 2013

Dear Den and Mar F, we are pleased to hear that you had a pleasant stay with us! Thank you for sharing your feedback with us. I am however very sorry to hear that you have been sent to the wrong bus stop, there is two cruise terminals, that must have been the reason for the confusion. If I can... More

Toronto
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed May 31, 2013

My spouse and I have become accustomed to renting an apartment when we travel to Europe. Unfortunately, there were none available for this trip due to the Eurovision 2013 event in nearby Malmö, Sweden. This hotel is within two block of the central train station and immediately across the street from a Metro station that serves both the M1 and... More

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Eszter_Szucs, Management Assistant at BEST WESTERN Mercur Hotel, responded to this review
June 3, 2013

Dear FinallyCanuck, thank you for sharing your review here with us, we are delighted to hear that BEST WESTERN Mercur was a good option for you for staying in Copenhagen. The top rooms have indeed a lovely view of the city, we are glad to share that with our guests :-) Feel free to contact me in case I can... More

Reading, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed May 29, 2013 via mobile

The room walls are paper thin, we had noisy neighbours talking to 4 am. Bathroom had black hair everywhere. Comfy beds. The staff are the worst i have come across. Not interested in serving you (check in check out). Being scandinavian myself i was embarrassed at their coldness. Walked away from front desk when i approached it after i queued.... More

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See 2 more reviews by MHTravelGirl for Copenhagen
Eszter_Szucs, Management Assistant at BEST WESTERN Mercur Hotel, responded to this review
May 31, 2013

Dear MHTravelGirl, Let me apologize on behalf of our whole team for the inconveniences you experienced under your stay with us. We take such matters very seriously, so if you could kindly get back to me with some more information I would higly appreciate that. I can be reached via email: es@hotelpropertygroup.dk or via phone at the reception: +45 33... More

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Rio de Janeiro, RJ
Top Contributor
52 reviews 52 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 28, 2013

I liked the hotel very much. Internet and breakfast are both very good. The hotel is in a central location, close to Tivoli Park and the Central Station, so you can take a train from/to the airport. The hotel is in a modern building. The only thing I did not like were the pillows, very small in my opinion.

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See 3 more reviews by cruiserbrazil for Copenhagen
Eszter_Szucs, Management Assistant at BEST WESTERN Mercur Hotel, responded to this review
June 4, 2013

Dear cruiserbrazil, thank you for taking the time to give us your feedback! We are delighted to hear that you enjoyed your stay with us. Feel free to contact me in case I can be of any assistance with regards to your past/future stay! Have a nice day! Kind regards, Eszter Zs. Szücs Management Assistant email: es@hotelpropertygroup.dk More

London, United Kingdom
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed May 27, 2013

The hotel is centrally located, only 3 blocks from Central Station, which is handy if you're coming straight from the airport and don't have a large suitcase. It's only 5 minutes walk to Tivoli Gardens, and a couple of minutes more to the shopping area and centre of town. It's all that you would expect of this type of mid-range... More

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See 5 more reviews by Islington-ite for Copenhagen
Eszter_Szucs, Management Assistant at BEST WESTERN Mercur Hotel, responded to this review
May 31, 2013

Dear Islington-ite, thank you for taking the time to provide us with your feedback! We are glad to hear that you enjoyed the view from your room, and that you found the breakfast selection good. We hope to welcome you back, should your plans take you to Copenhagen again! Have a lovely day! Kind regards, Eszter Zs. Szücs Management Assistant More

England
Senior Contributor
35 reviews 35 reviews
26 hotel reviews
Reviews in 22 cities Reviews in 22 cities
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed May 21, 2013

Stayed at this hotel for 3 nights for New Year on a bed and breakfast basis. Location - city centre location, walking distance to most attractions including Tivoli gardens and the main shopping street. Also, very close to the central train station which we used to get to and from Copenhagen airport. Nearby are also many tourist amenities such as... More

Was this review helpful? Yes 1
Eszter_Szucs, Management Assistant at BEST WESTERN Mercur Hotel, responded to this review
May 22, 2013

Dear jonlovesholidays, thank You for taking the time for such an extensive and good feedback of our hotel. We are glad to hear that You had a pleasant stay with us, we look forward to welcome You back, should your plans take You to Denmark again! Kind regards, Eszter Zs. Szücs Management Assistant More

cedar springs, mi
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 13, 2013 via mobile

Booked this because of price. Breakfast and wifi. Was able to use the hop on and off bus from cruise port to stop 1(Trivoli). Worked out great. A little of a walk to hotel but not bad. Was there early so the desk clerk Laurie Vaiculis took our bags and stored them gave us some great information and we went... More

Was this review helpful? Yes 1
Eszter_Szucs, Management Assistant at BEST WESTERN Mercur Hotel, responded to this review
May 22, 2013

Dear redrn13, we appreciate that You took the time to give feedback here. It is great to hear that You had a good stay in Copenhagen, do not hesitate to contact us for future bookings, should your plans take You and your husband to Denmark again! Kind regards, Eszter Zs. Szücs Management Assistant More

 
 
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Additional Information about BEST WESTERN Mercur Hotel

Also Known As:
Norlandia Mercur Copenhagen
Hotel Norlandia Mercur
Address: Vester Farimagsgade 17, Copenhagen 1606, Denmark
Phone Number:
Region: Denmark > Zealand > Copenhagen > Indre By
Amenities:
Bar/Lounge Free Breakfast Free High-Speed Internet Pets Allowed Restaurant Suites
Hotel Style:
Ranked #53 of 110 hotels in Copenhagen
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Situated in the heart of Copenhagen. Close to attractions, restaurants, shopping, Town Hall Square and Tivoli Gardens. Stay in relaxing atmosphere with 109 comfortable rooms. Cosy lobby and bar area. All rooms have private facilities, phone, cable-TV, IP Smart TV Mediasuite. Free wireless internet. ... more   less 
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