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Phoenix Copenhagen

Bredgade 37, Copenhagen 1260, Denmark
Hotel amenities
Phoenix Copenhagen
Best prices for: 1 room 1 guest
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Ranked #36 of 116 Hotels in Copenhagen
A recent review
5 of 5 stars reviewed 1 week ago
Anna12065 Stockholm, Sweden
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647 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
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  • Dutch first
  • English first
  • French first
  • German first
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  • Spanish first
  • Swedish first
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Stockholm, Sweden
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We thought that our hotel experience was great. Our only concern was the lack of accessibility. For us it become a problem since we had to lift our daughter's trolly up and down the stairs. Can only imagine that more people find this troubling. However we truly recommend the hotel, especially with its' location and service minded staff.

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Gothenburg, Sweden
1 review
5 of 5 stars Reviewed 1 week ago

Excellent location! Close to charming Nyhavn, a few minutes walk to the shops and Strøget and the beautiful park Kongens Have close by. The hotel offers distinguished charm from bygone days. The close proximity to the royal palace is reflected in the buildings and surrounding area and the room’s Scandinavian furniture mirrors this époque. Rooms come in various sizes to... More 

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Contributor
13 reviews 13 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Joined spouse on his business trip (2nd year at this location...and for a reason). Fantastic staff, great accommodations, good food...and perfect location. Either left or right out the hotel takes you to many of the local highlights. Approx 20 from the airport (min traffic) and 15 min walk between two train stations. Couldn't have asked for better in that regards.... More 

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JulieHeinen, Direktør at Phoenix Copenhagen, responded to this review

Dear traveller, Thank you for your top rated review after end stay last month at Phoenix Copenhagen. We are proud to hear that Phoenix Copenhagen is your choice when visiting Copenhagen. We look forward to welcome you back at Phoenix Copenhagen for another unforgettable stay in the nearest future. Kind regards PHOENIX COPENHAGEN Julie Heinen General Manager More 

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Booked an expensive hotel to get a good holiday experience for the family. Wrong choice. Central location could not make up for noise from the street that kept the kids awake all night. Old windows with no sound isolation. The hotel was worn down. And expensive! Stay away!

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JulieHeinen, Direktør at Phoenix Copenhagen, responded to this review

Dear Traveller, Thank you for taking your time to write a review after end stay. We are sorry to hear that your family was kept awake due to street noise. Phoenix Copenhagen is located down town of Copenhagen just 500 meters to Kongens Nytorv and Nyhavn. For easy sleepers we recommend a high floor and to our court yard. We... More 

Switzerland
Contributor
13 reviews 13 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

Unfortunately my company decided to have a meeting in this hotel (probably based on cheapest price) but this place is really runned down and would need MAJOR refurbishment. The rooms a tidy and actually the heating in my bathroom didn't work at all so I was freezing my ..... off when having a shower in the morning. Meeting room was... More 

Was this review helpful? Yes 1
JulieHeinen, Direktør at Phoenix Copenhagen, responded to this review

Dear Traveller, Thank you for your personal review of your business stay at Phoenix Copenhagen last month. We appreciate your comment about our free wireless internet access and hope your meeting was enriching despite your stay was not as expected. We have notified our maintenance staff to fix the floor heating in the double room you were staying in. We... More 

Coventry, United Kingdom
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 9, 2015

Being spoiled for choice of decent hotels in Copenhagen, I settled on this hotel for a variety of reasons: the fairly decent reviews already received; value for money; and location. And I must say I was not let down. Upon arrival, the reception staff were very courteous and attentive, with check-in a relatively easy process, immediately providing wifi and local... More 

Was this review helpful? Yes 1
JulieHeinen, Direktør at Phoenix Copenhagen, responded to this review

Dear Traveller, Thank you for taking your time to write a review after your business stay at Phoenix Copenhagen. We are glad to hear that we fur filled your expectations and you experienced value for money, received top service from our staff and loved your room size and its amenities. We hope to have the opportunity to welcome you back... More 

Sydney, Australia
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 5, 2015

The Phoenix Copenhagen was a nice hotel - a bit oldern style but not too old. Rooms were clean, although slightly smallish. As I discovered in most European cities, unless you're staying in high-end hotels, there's not much English TV to watch! Hotel is located about 10 minutes walk from Nyhavn and about 20 minutes walk from the shopping malls.... More 

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JulieHeinen, Direktør at Phoenix Copenhagen, responded to this review

Dear Traveller, Thank you for your review after visit in December. We are glad to hear that you liked Phoenix Copenhagen and our down town location close to the department store Magasin Du Nord and Nyhavn (just 600 meters from away). We are sorry to hear that you were expecting the airport to be closer to down town Copenhagen. Copenhagen... More 

Altrincham, United Kingdom
Top Contributor
218 reviews 218 reviews
25 hotel reviews
113 helpful votes 113 helpful votes
3 of 5 stars Reviewed February 28, 2015

Great location, by Nyhaven, but small rooms in a building that needs a serious makeover. There are signs of wear and tear from the moment you walk though the front door (what is a yellow plastic duck doing on the fountain?), all the way to your room; the bathrooms especially need some TLC. The breakfast area was not what you... More 

Was this review helpful? Yes 1
JulieHeinen, Direktør at Phoenix Copenhagen, responded to this review

Dear Traveller, Thank you for you for taking your time to write a review after end stay at Phoenix Copenhagen last month. We are glad to hear that you liked our down town location close to Nyhavn and Kongens Nytorv. When this is said we are sorry that we didn’t fur fill your expectation. We are sorry to hear that... More 

Gothenburg, Västra Götaland, Sweden
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed February 25, 2015

As soon as you visit the Phoenix hotel web page, you get the felling of an old luxury hotel. With service excellence and luxurious rooms in high standard. Maybe you been visiting similar hotels in big cites like, stockholm, Paris, Rom. You get the felling of a hotel we´re you felling welcome and important. in a atmosphere of Louis XVI.... More 

Was this review helpful? Yes 4
JulieHeinen, Direktør at Phoenix Copenhagen, responded to this review

Dear Karl, Thank you for your e-mail forwarded to Phoenix Copenhagen on February 3rd and your review posted on Tripadvisor last week. E-mail forwarded to us in primo February was replied on February 6th. We hope this e-mail was well received. Room you stayed in during visit in February is our deluxe double room. We are sorry if you didn’t... More 

Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 21, 2015

A beautiful hotel in the heart of the city. Walking distance most sites, shopping and the harbor resturants. A cozy bar and a good breakfast made for a perfect stay. The staff were very helpful and all spike perfect English which was great for me as I speak no Danish.

Was this review helpful? Yes
JulieHeinen, Direktør at Phoenix Copenhagen, responded to this review

Dear Traveller, Thank you for your 5-star review after visit at Phoenix Copenhagen. We are proud to read that you experienced top service by our wonderful staff and you enjoyed dinning in our Brasserie Murdoch Books & Ale and our breakfast buffet in our Restaurant Von Plessen. We are glad that you found our down town location ideal for your... More 

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