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Phoenix Copenhagen

Bredgade 37, Copenhagen 1260, Denmark
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Phoenix Copenhagen
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Ranked #34 of 117 Hotels in Copenhagen
A recent review
4 of 5 stars reviewed 2 weeks ago
ProgressiveRocker Coventry, United Kingdom
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638 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
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Coventry, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Being spoiled for choice of decent hotels in Copenhagen, I settled on this hotel for a variety of reasons: the fairly decent reviews already received; value for money; and location. And I must say I was not let down. Upon arrival, the reception staff were very courteous and attentive, with check-in a relatively easy process, immediately providing wifi and local... More 

Was this review helpful? Yes 1
JulieHeinen, Direktør at Phoenix Copenhagen, responded to this review

Dear Traveller, Thank you for taking your time to write a review after your business stay at Phoenix Copenhagen. We are glad to hear that we fur filled your expectations and you experienced value for money, received top service from our staff and loved your room size and its amenities. We hope to have the opportunity to welcome you back... More 

Sydney, Australia
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Phoenix Copenhagen was a nice hotel - a bit oldern style but not too old. Rooms were clean, although slightly smallish. As I discovered in most European cities, unless you're staying in high-end hotels, there's not much English TV to watch! Hotel is located about 10 minutes walk from Nyhavn and about 20 minutes walk from the shopping malls.... More 

Was this review helpful? Yes
JulieHeinen, Direktør at Phoenix Copenhagen, responded to this review

Dear Traveller, Thank you for your review after visit in December. We are glad to hear that you liked Phoenix Copenhagen and our down town location close to the department store Magasin Du Nord and Nyhavn (just 600 meters from away). We are sorry to hear that you were expecting the airport to be closer to down town Copenhagen. Copenhagen... More 

Altrincham, United Kingdom
Top Contributor
200 reviews 200 reviews
25 hotel reviews
102 helpful votes 102 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Great location, by Nyhaven, but small rooms in a building that needs a serious makeover. There are signs of wear and tear from the moment you walk though the front door (what is a yellow plastic duck doing on the fountain?), all the way to your room; the bathrooms especially need some TLC. The breakfast area was not what you... More 

Was this review helpful? Yes 1
JulieHeinen, Direktør at Phoenix Copenhagen, responded to this review

Dear Traveller, Thank you for you for taking your time to write a review after end stay at Phoenix Copenhagen last month. We are glad to hear that you liked our down town location close to Nyhavn and Kongens Nytorv. When this is said we are sorry that we didn’t fur fill your expectation. We are sorry to hear that... More 

Gothenburg, Västra Götaland, Sweden
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 4 weeks ago

As soon as you visit the Phoenix hotel web page, you get the felling of an old luxury hotel. With service excellence and luxurious rooms in high standard. Maybe you been visiting similar hotels in big cites like, stockholm, Paris, Rom. You get the felling of a hotel we´re you felling welcome and important. in a atmosphere of Louis XVI.... More 

Was this review helpful? Yes 3
JulieHeinen, Direktør at Phoenix Copenhagen, responded to this review

Dear Karl, Thank you for your e-mail forwarded to Phoenix Copenhagen on February 3rd and your review posted on Tripadvisor last week. E-mail forwarded to us in primo February was replied on February 6th. We hope this e-mail was well received. Room you stayed in during visit in February is our deluxe double room. We are sorry if you didn’t... More 

Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 21, 2015

A beautiful hotel in the heart of the city. Walking distance most sites, shopping and the harbor resturants. A cozy bar and a good breakfast made for a perfect stay. The staff were very helpful and all spike perfect English which was great for me as I speak no Danish.

Was this review helpful? Yes
JulieHeinen, Direktør at Phoenix Copenhagen, responded to this review

Dear Traveller, Thank you for your 5-star review after visit at Phoenix Copenhagen. We are proud to read that you experienced top service by our wonderful staff and you enjoyed dinning in our Brasserie Murdoch Books & Ale and our breakfast buffet in our Restaurant Von Plessen. We are glad that you found our down town location ideal for your... More 

Scotland
Contributor
14 reviews 14 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed February 16, 2015

On the positive sides for this hotel it is clear and very central. The down sides are the rooms are very small and the whole hotel is in need of refurbishment. The restaurant has a very limited menu and the quality of the food can only be described as average. In my opinion there is far better 4 star hotels... More 

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JulieHeinen, Direktør at Phoenix Copenhagen, responded to this review

Dear Traveller, Thank you for your review after business visit at Phoenix Copenhagen earlier this month. We appreciate your comments about our down town location and the cleaning level at Phoenix Copenhagen. Rooms at Phoenix Copenhagen are available in different types and sizes up to 60m2. Phoenix Copenhagen can offer dinner in Brasserie Murdochs Book & Ale and/or Restaurant Von... More 

London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 16, 2015

Quite a good hotel with a nice lobby, a bit old but it's part of the charm. Rooms were quite small, but for me what you expect from a hotel is: good sleep (excellent beds in this case), not noisey (church is near but you cant do much about this...otherwise it wasnt noisey), good service (everything I asked for was... More 

Was this review helpful? Yes
JulieHeinen, Direktør at Phoenix Copenhagen, responded to this review

Dear Traveller, Thank you for taking your time to write a review after end stay at Phoenix Copenhagen this month. We are glad to hear that you had en nice stay. We are sorry to hear that the water pressure was low in your shower and we are looking into this matter. We hope you have the opportunity to visit... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 14, 2015

We stayed for one night in Copenhagen and chose this hotel by nice pictures. The lobby is luxurious indeed but the rooms are tired-looking with a strange damp smell. Our bed had separate mattraces and blankets - something you wouldn't expect from a romantic package. Room was cold and there was constant squeaking noise. Breakfast is good - a lot... More 

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Malmo, Sweden
Contributor
13 reviews 13 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 7, 2015

Rooms are nice and some rooms also have a great view. Even though the street is really busy you cannot hear it in the rooms. The location is within walking range of several sightseeing musts like Nyhavn, Kastellet, and the little mermaid. Would recommend this

Was this review helpful? Yes
JulieHeinen, Direktør at Phoenix Copenhagen, responded to this review

Dear traveller, Thank you for your feedback and recommendation after staying at Phoenix Copenhagen. We are glad to hear that you liked your room with a view and our location down town. We hope we have the opportunity to welcome you back at Phoenix Copenhagen in the future. Kind regards PHOENIX COPENHAGEN Julie Heinen General Manager More 

athens
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 29, 2015

I stayed there after suggestions that it was a landmark hotel in the centre of Copenhagen. The location was ok, but the rooms and the general condition of the hotel not good. The room was dirty. My sheets had hai on the bed and when i uncovered the sheets there was a broken hangtag from clothes. I was so, exhausted,... More 

Was this review helpful? Yes
JulieHeinen, Direktør at Phoenix Copenhagen, responded to this review

Dear Traveller, Thank you for taking your time to write a review of your stay at Phoenix Copenhagen. At Phoenix Copenhagen we have a high level of cleaning and your experience is abnormal. We would very much like to look into this matter so please elaborate on your review by forwarding us an e-mail on: phoenixcopenhagen@arp-hansen.dk We are looking forward... More 

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