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Hotel Neptun

Sankt Annae Pl. 18-20, Copenhagen 1250, Denmark
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1 room 1 guest
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870 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
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  • All months
    (870)
  • Mar-May only
    (195)
  • Jun-Aug only
    (337)
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    (212)
  • Dec-Feb only
    (126)
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Quebec City, Canada
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed 1 week at the Neptun Hotel, located in the beautiful and lively Nyhavn sector. The hotel is nice and our room with 2 twin beds was clean & comfortable. We'd give the hotel a 3-star because the furniture is a bit used and the commodities are rather sparse: there was no air conditioning (although you won't need it... More 

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Norwich, United Kingdom
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Very good breakfast- all tastes catered for. Room was rather small but location very convenient. Friendly and helpful reception staff particularly as we did not arrive until 5 am. Reasonable price for Copenhagen.

Was this review helpful? Yes 1
London, United Kingdom
Level Contributor
3 reviews
1 of 5 stars Reviewed 1 week ago

Breakfast superb. Otherwise, this is a hotel to avoid. As others have said, the air-con doesn't work. Rooms are tired. No bar. No gym. Work throughout hotel is intrusive and obstructive (albeit workers were mostly polite). I was moved from an older room to one that had been refurbished, which was slightly better. On final morning, staff hassled me to... More 

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Travelers are raving about these Copenhagen hotels

Milan, Italy
Level Contributor
74 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed in this hotel for a brief business visit to Copenhagen and overall the experience was positive: large rooms, new refurbishment of the structure and staff very friendly. Unfortunately the first morning I have discovered that the refurbishment was still going on and at 7,30am they started working on the roof with hammers and tools.. Should be aware that sleep... More 

Was this review helpful? Yes 1
Greater Perth, Australia
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

It's expensive to stay here priced as a 4 star but it's not (2190k = A$438/night), and you expect the room you book. I booked a twin share for 3 nights for my mum and I, but were told on checkin, "we never guarantee twin rooms" and got a double. Why confirm our booking then? Were offered an open bar... More 

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London, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Booked 3 nights at the Neptun expecting a 4 star hotel. It's a great location, but as we walked to our room we realised it's a basic hotel. Room didn't have AC, so left the window open, only to be woken at 6:30am by the work outside. When we asked for a better room they moved us to an equally... More 

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Los Angeles
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We recently stay at this hotel while visiting Copenhagen. The room was stylish, the breakfast was excellent & the location was in the heart of everything. Nyhavn was just around the corner & we were within walking distance of some amazing restaurants.

Was this review helpful? Yes 1
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed in this hotel for a week and I wasn't disappointed. The decor was very modern and fresh, the room was a good size (especially considering Copenhagen hotel rooms are often quite small), and the staff were extremely welcoming and helpful. The only slight down side was that the bathroom was a tad small, but was very nice (it... More 

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1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The good: Ok breakfast and excellent location. The bad: Construction works everywhere, outside and inside, and no end date in sight. The rooms are extremely hot and have no airconditioning. My windows, like many, open to a patio that is not any cooler and has construction work so if you open them you get dust, smells and noise. Staff is... More 

Was this review helpful? Yes 3
UK
Level Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This is billed as a 4 star boutique hotel. It's not. There were no tea and coffee making facilities in our room, the air conditioning didn't work (throughout the hotel we're told) and the bathroom was, frankly, a little grubby. The window of our room opened on to a covered courtyard so getting fresh air in at night wasn't too... More 

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Hotel Review Summarization

What travelers say

  • Very good(12)
  • Fresh air(6)
  • Dining room(4)
  • Evening buffet(4)
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