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Hotel Neptun

4.0 of 5 Sankt Annae Pl. 18-20, Copenhagen 1250, Denmark
Best prices for: 1 room 1 guest
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Hotel Neptun
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Hotel Neptun
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745 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
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Chicago
Contributor
11 reviews 11 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Danmark - the happiest nation in the world has always been on the top of my bucket list to visit! Upon arrival at the Copenhagen airport, we were already amused by the stylish interior as well as the friendliness of people, so you could only imagine how excited we were to see the city and of course, check in to... More 

Was this review helpful? Yes 2
Neptun Hotel K, Receptionschef at Hotel Neptun, responded to this review

Dear Suki C Thank you for taking your time to review Hotel Neptun and Copenhagen in general. We are very pleased to hear that you were satisfied with our service, and we are happy that the places you visited during your stay also left you with a good impression. Best wishes Susanne, Front Desk Manager More 

Senior Contributor
28 reviews 28 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

A repeat of many other reviews in recent month's. The hotel location is brilliant to explore Copenhagen. At the time of our stay the hotel was undergoing renovation as was the street Neptune is situated on. Staff were friendly and helpful. The lay out and design of the hotel is really nice and im sure once renovation is completed it... More 

Was this review helpful? Yes
Neptun Hotel K, Receptionschef at Hotel Neptun, responded to this review

Dear mexicanlights Thank you for taking your time to review Hotel Neptun. We are sorry about the temperatures in the room - the rooms that are being renovated now will have brand new air conditioning. The renovation is finished in August, and then the bar will also open again. Best regards Susanne, Front Desk Manager More 

Cairo, Egypt
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

A nice hotel , nice guests , nice position in Copenhagen near famous attractions , but the room seemed old and need some maintenance, in all cases its a great place to stay during a small Business Trip.

Was this review helpful? Yes 1
Neptun Hotel K, Receptionschef at Hotel Neptun, responded to this review

Dear ahmed_Adel_nour Thank you for taking your time to review Hotel Neptun, and thank you for the nice feed back. We can inform you that we are renovating the rooms and it is an ongoing process. Best regards Susanne, Front Desk Manager More 

Paris
Top Contributor
72 reviews 72 reviews
68 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed January 27, 2015 via mobile

I still wonder how Neptun ever got 4 stars. At best it could qualify for 3. The room i was given gave on the inside patio. I wish i coild have brought in some fresh air... But that was impossible. The bed was not overly comfortable but acceptable...for a 3 star hotel. The bathroom was spartiate, not very clean, and... More 

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Neptun Hotel K, Receptionschef at Hotel Neptun, responded to this review

Dear Nick of Paris Thank you for taking time to review Hotel Neptun. I am sorry to hear that you had a bad experience staying with us. At the moment we are renovating the hotel and we are installing air conditioning in some of our rooms, inside patio. Best regards Susanne, Front desk manager More 

Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 11, 2015

We stayed at Hotel Neptun the second weekend of January 2015. The location of the hotel was excellent, situated in the picturesque Nyhavn in downtown Copenhagen. The staff, however, was not very customer friendly. First they tried to charge us for the stay upon arrival (which we thought was odd, considering that it was pre-paid, and considering that one normally... More 

Was this review helpful? Yes 5
Neptun Hotel K, Receptionschef at Hotel Neptun, responded to this review

Dear Alexander O Thank you for taking your time to review Hotel Neptin. We are sorry that you had a bad experience when you checked in, and I am sorry that there was a misunderstanding regarding your payment and that we didn't handle it properly. We are trying to improve our services and the Internet policy is now changed so... More 

Berkshire, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 7, 2015

We stayed here for three nights close to Christmas as our gift to eachother. The hotel was nice, it had what you want from a hotel on a city break, however - the room was too hot and stuffy so we had the windows open the whole time we were there. The bed was European - this means unless you're... More 

Was this review helpful? Yes 3
Neptun Hotel K, Receptionschef at Hotel Neptun, responded to this review

Dear kate s Thank you for taking your time to review Hotel Neptun. We are very sorry to hear that you had a bad experience with the hot and stuffy room, the bed and that the TV didn't work during your whole stay. This is of course not in order, and normally we offer our guests another room, when things... More 

Taipei, Taiwan
Contributor
14 reviews 14 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 1, 2015

We have staid 4 nights in this hotel in August 2013. I realized that I simply forgot to write a review earlier but would not like to skip writing one as the hotel deserves a nice review. Hotel Neptun is by all means a nice hotel for a short trip to Copenhagen. It is reasonably prized taking in consideration that... More 

Was this review helpful? Yes 3
Neptun Hotel K, Receptionschef at Hotel Neptun, responded to this review

Dear Robert D Thank you for taking your time to make a nice review of Hotel Neptun. As you mentioned the hotel is under renovation and we are renewing our rooms step by step, and rooms are also being painted. Best regards Susanne, Front Desk Manager More 

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 31, 2014

Nice hotel, small but well equipped rooms. Good breakfast and outstanding location. Parking expensive on street and even worse in parking house. Friendly and helpful reception staff. Beds are quite ok, even if somewhat towards the smaller size. Bathroom a bit of a tight fit but still good overall. Large nice towels!

Was this review helpful? Yes 2
Weehawken, New Jersey
Senior Contributor
43 reviews 43 reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 25, 2014

Like other reviewers, we found that the biggest draw of the hotel is the location. Walking distance to port, palace. shopping area and transportation/sightseeing tours. The size of the room was fine for 2 people and the beds were comfortable. We had scaffolds and plastic covering outside our windows so no view whatsoever but we didn't have construction going on... More 

Was this review helpful? Yes 2
A TripAdvisor Member
4 of 5 stars Reviewed December 22, 2014

Hotel Neptun is very well situated in the center near Kongens Nytorv. The hotel has some rooms with very small (and short) beds but a standart room is ok. Very good breakfast and breakfast room. It is being rebuild at the moment which gives noise in the morning at the streetside but in time will be even better. There used... More 

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Additional Information about Hotel Neptun

Address: Sankt Annae Pl. 18-20, Copenhagen 1250, Denmark
Location: Denmark > Zealand > Copenhagen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Neptun 4*
Number of rooms: 133
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Also Known As:
Clarion Hotel Copenhagen
Clarion Copenhagen
Copenhagen Clarion
Hotel Style:
#25 Luxury Hotel in Copenhagen

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