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Helnan Phonix Hotel

3.0 of 5 Vesterbro 77, Aalborg 9000, Denmark
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Helnan Phonix Hotel
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Helnan Phonix Hotel
Helnan Phonix Hotel
Helnan Phonix Hotel
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101 reviews from our community

Traveler rating
    6
    33
    39
    18
    5
See reviews for
12
20
4
43
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
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English first
  • All months
    (101)
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    (21)
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    (36)
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    (25)
  • Dec-Feb only
    (19)
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1 review
5 of 5 stars Reviewed 3 weeks ago

Locatio,locatio and location is great. The heater in the room is manuel. The breakfast buffet is great, what ever you wish for a great breakfast it is there. Walking distance to attractions nightlife and restaurents.

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United Kingdom
Top Contributor
81 reviews 81 reviews
21 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed 4 weeks ago

There aren't many hotels in Aalborg. We routinely used this for business travel because of its location, near the central and hospital. The room decor is clean. It is rather basic, nothing fanciful. No tea or coffee in room. Free wifi which it good. Breakfast is included and food is nice.

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Roskilde, Denmark
Top Contributor
111 reviews 111 reviews
30 hotel reviews
497 helpful votes 497 helpful votes
2 of 5 stars Reviewed December 1, 2014 via mobile

we stayed here lats week of November. Many christmas parties from Denmark and Norway stayed here during the same weekend. Much noise and long waiting times in the reception. The breakfast buffet was reduced due to the many guests. Rooms did not have soap or toilet paper, we got some in the reception. I advise this hotel to get more... More 

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Porsgrunn Municipality, Norway
1 review
2 of 5 stars Reviewed December 1, 2014

Went for a long weekend with my family, and had a terrible experience. There were parties going on all night, and lots of noise both inside and outside the hotel. The rooms have no sound-proofing at all, so we heard the house band's bass player through the walls, even though the band was three floors below us. No A/C, and... More 

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Lillehammer, Norway
1 review
2 of 5 stars Reviewed November 25, 2014

Aalborgs oldest hotel. It has is charm intact with a lot of history in the decoration and building structure, but it has failed to keep up with the modern day. Positive: Atmosphere at the hotel is very good, the history can be seen both on the walls and in the building itself. The location is right next to the shopping... More 

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Bologna, Italy
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 23, 2014

This is a 3-star hotel with a somewhat old-looking atmosphere. It might need a bit of refurbishing, but all in all its charme is also due to its old-times look. Rooms are spacious and clean, free wi-fi is provided, breakfast provides a good choice of both Danish and international food. The hotel is conveniently located very close to the city... More 

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Helsinki
Senior Contributor
28 reviews 28 reviews
26 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 16, 2014

The hotel is nicely located in the centre of Aalborg with many shops and restaurants close by. The hotel itself is a charming old building with a polite staff and a beautiful interior. Tasty breakfast and neat rooms, a very pleasant stay!

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A TripAdvisor Member
2 of 5 stars Reviewed August 13, 2014

I was there for work reasons, the room looks very old and full of stuff. No shower box. And is annoing that you have to change wifi password every 24 hours and one day every three the menu in the tv that is suppose to give you the password is blocked and you cannot connect. expansive for the poor service... More 

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Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 27, 2014

Ok hotel, but the price is too high. They must clean the rooms! A lot of dust on the walls. You can type your name on it. No AC/air in the room. A nightmare on warm nights. Good service and ok WI-FI, but not the best coverage in the room. It's time to renovate.

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 15, 2014

The rooms are nice and clean. The staff is very friendly. The only problem is that you have to go down and request a new code for the wifi every 6 hours, and even then you get a message that there are too many people using it to try again later.

Was this review helpful? Yes 1
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Additional Information about Helnan Phonix Hotel

Address: Vesterbro 77, Aalborg 9000, Denmark
Location: Denmark > Jutland > North Jutland > Aalborg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Helnan Phonix Hotel 3*
Number of rooms: 210
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Also Known As:
Hotel Helnan Phonix

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