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All 16 Odense hotels

First Hotel Grand

3.5 of 5 Hotel   |   JernbaneGade 18, Odense 5000, Denmark
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59%
Ranked #4 of 16 hotels in Odense
A recent review
3 of 5 stars reviewed 1 week ago
Bundock47 Basingstoke
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178 people have reviewed this hotel

Traveler rating
    27
    71
    52
    14
    14
See reviews for
22
50
12
52
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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English first
Basingstoke
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We arrived at the hotel on one of the hottest days of the year to discover the hotel, like most in Denmark lacked air conditioning do as a result rooms on upper floors were very hot. The staff were very friendly (unlike some previous comments) and both receptionists and bar staff were engaging and attentive. Rooms are showing there age... More

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Karen H, Receptionschef at First Hotel Grand, responded to this review

Dear Bundock47, Thank you for staying with us at First Hotel Grand, and for taking the time to write your review. I am very glad to read that you enjoyed your stay with us and found the staff friendly and attentive. It is very important for us to have staff that understands how important service is, but also understand how... More

Stettin
1 review
1 of 5 stars Reviewed 2 weeks ago

Bad maintenance, cleaning and ventilation. And reception personnel who neither listened to the guests, nor provided much service. We visited the Hotel July 3-5, it was hot summer days and as the hotel do not provide air conditioning the temperature in the room was minimum 25-26 degrees both night and day!

Review collected in partnership with FirstHotels.com

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Karen H, Receptionschef at First Hotel Grand, responded to this review

Dear Livasl, Thank you for staying with us at First Hotel Grand, and for taking the time to write a review. I am very sorry to hear that you where led down by the hotel staff, and the hotel itself. I have resentely started as the front office manager her at the hotel, and for me it is one of... More

Shepperton, United Kingdom
Top Contributor
50 reviews 50 reviews
26 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I arrived at the hotel late in the afternoon. It was easy to find from the train station and within easy walking distance. The entrance to the hotel is via two large wooden doors and leads up to a very spacious reception area with a wide staircase. The reception staff were very courteous I was pointed in the direction of... More

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Karen H, Receptionschef at First Hotel Grand, responded to this review

Dear Obleron, Thank you for staying with us at First Hotel Grand, and for taking the time to write such a fine review. I must say I really enjoyed reading your post, as it was very descriptive and lighthearted. I am very glad to understand that you have enjoyed your time with us, and happy to read that you recomend... More

Helsingborg, Skåne Län, Sweden
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Grand Hotel has some very nice done up rooms, modern and fresh. Some are older (noted on previous stays). The location is great and the best with this hotel, near to everything, good restaurants and shopping. A little run down middle class hotel, but not too pricy. Good breakfast.

Review collected in partnership with FirstHotels.com

Was this review helpful? Yes 1
Karen H, Receptionschef at First Hotel Grand, responded to this review

Dear Anita W, Thank you for staying with us at First Hotel Grand, and for taking the time to write a review. I am glad that you have enjoyed your stays with us and all the benefits that our location provides. Beeing situated right in the hearth of Odense just by the pedestrian street, you really are close to everything,... More

Oslo, Norway
Contributor
15 reviews 15 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed May 22, 2014

How can this hotel be member of GHA? They have so many wonderful hotels and not dumps like this where the service is lousy;the bedrooms awful and in desperate need of maintaince The plaster is falling of the walls in 2 floor hallway,the windows are single glaced and icecold in the winter,bathrooms is smelly and dirty,the dust is around in... More

Review collected in partnership with FirstHotels.com

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Sweden
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 20, 2014

The central location in Odense meant a lot of noise Saturday evening at 2'o clock, while young people was making their way home (kicking the parked cars below the hotel - including ours)! The rooms facing the street only has one glass layer and no noise reduction. The staff and the food in the Brasserie was up to the standard... More

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Albertslund, Denmark
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed May 19, 2014

This hotel is an old hotel, but a Grand Hotel, witch means that it is well kept and has a soul and a charm of its own. I was a bit disappointed that booking could not be done by phone, they needed an email from me. The location of this hotel is unique, very convenient for a visit to the... More

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Singapore, Singapore
Contributor
17 reviews 17 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 22, 2014

Nice Old style Hotel with big and clean rooms. Friendly staff at the reception. Good restaurant at the lobby. Good internet connection but table is small for business traveler. A distant away from the train station but manageable.

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Senior Contributor
49 reviews 49 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 9, 2014

Good central location in the town center 5 minutes walk from station. The lobby, the dining room, the staircase, corridors .... everything of the hotel exudes grandeur. Yet it is also in many ways past glory! The lack of double glazing explains the nuisance of noise from outside n some rooms, paintwork has seen better days, windows can not be... More

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Oslo, Norway
Contributor
15 reviews 15 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed December 30, 2013

I arrived early afternoon and already then was 5 people in front of me at check i9n ,and only one staff working being a sales agent,i had appointments and just got my collection out in time for my first client. I noticed the floor had not been washed but had 5 clients coming ,one every hour so I was unable... More

Was this review helpful? Yes 1
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Additional Information about First Hotel Grand

Address: JernbaneGade 18, Odense 5000, Denmark
Location: Denmark > Funen and Islands > Odense
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — First Hotel Grand 3.5*
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Also Known As:
1st Hotel Grand Odense
First Grand Odense
Odense First Grand Hotel

56 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Class
Official Description (provided by the hotel)
Charming 4-story Hotel in central location, 5 minutes from Hans Christian Andersen Museum. ... more   less 
Number of rooms
138

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