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First Hotel Grand

4.0 of 5 JernbaneGade 18, Odense 5000, Denmark
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202 reviews from our community

Traveler rating
    30
    77
    55
    23
    17
See reviews for
25
69
12
70
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Copenhagen, Denmark
1 review
2 of 5 stars Reviewed 1 week ago

Excellent situated hotel, nice staff but really worn out room, way in the back of the hotel. Half of the lights on the stairway didn't work. Noise probably because of the very old lifts in the house...

Review collected in partnership with FirstHotels.com

Was this review helpful? Yes
Boston, Massachusetts
Top Contributor
91 reviews 91 reviews
33 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I visited here one night in December. I can't identify with the negative reviews on this site: this is an older hotel in the city, but it's reasonably up to date and in a great location, just two blocks from the train station. The rooms are indeed on the smaller side, and there are no amenities like parking or a... More 

Was this review helpful? Yes
Karen H, Receptionschef at First Hotel Grand, responded to this review

Dear Eric T, Thank you very much for staying with us and for writing this very honest and insightfull review. I find that you are spot on in manu of your observation and I am glad to understand that you have enjoyed your stay, We are an old hotel but updated lobby, restaurant and rooms, just as you say. The... More 

Denmark
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a weekend trip to Odense. We chose First Hotel Grand. We enjoyed Odense and the hotel. The hotel was very nice, the breakfast excellent and the location was super. We can really recommend the hotel.

Was this review helpful? Yes
Karen H, Receptionschef at First Hotel Grand, responded to this review

Kære DKFamilyman, Thank you for staying here at First Hotel Grand, and for writing this great review. I am very glad to read that you enjoyed your stay and we will look forward to welcoming you back here again. More 

Ipswich, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Hotel reception staff very unhelpful - my booking had been lost but the recptionist was very unhelpful and dismissive of me. Room decor dated. Breakfast good with lots of choice to cover a range of tastes.

Review collected in partnership with FirstHotels.com

Was this review helpful? Yes
Karen H, Receptionschef at First Hotel Grand, responded to this review

Dear 985PaulA, Thank you for staying with us at First Hotel Grand, and for taking the time to write this review. The service you describe is not at all up to the service level that we wish to provide, and which I am proud to say that we delivere almost all the time. I am sorry that your stay came... More 

Odense, Denmark
1 review
5 of 5 stars Reviewed 3 weeks ago

I can from the company I work with, only thank First Grand Hotel for the high servicelevel when booking rooms for our visitors from abroad. Always a smile on the phone and ready to help us. Thank you.

Review collected in partnership with FirstHotels.com

Was this review helpful? Yes
Karen H, Receptionschef at First Hotel Grand, responded to this review

Dear AviayaLarsen, Thank you very much for your kind words. At First Hotel Grand we take care of our guests before, during and after the stay, as it is most important for us at our guests feel that they are in good hands and that we will take care of everything. We will look forward to your next visit. More 

Welwyn, United Kingdom
Top Contributor
181 reviews 181 reviews
56 hotel reviews
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed November 8, 2014

Had a comfortable one night stay here whilst attending a conference. Stayed in Room 115, which was spacious, quiet and well appointed. The dark wooden floor is a little gloomy, but perfectly ok. Free wifi, comfortable bed and spacious desk. Never worked out how to use the main shower, only the hand held part. Toiletries not very smelly or luxurious,... More 

Was this review helpful? Yes 1
Karen H, Receptionschef at First Hotel Grand, responded to this review

Dear Stepehn B, Thank you for staying with us at First Hotel Grand and for taking the time to place this review. I can only agree with you on the chewing gum! It will not be seen again I can assure you :) I am very glad to read that you found the hotel to your liking, and that it... More 

Stockholm
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed October 27, 2014

Sorry guys I'm not gonna stay at your hotel again - your hotel is simply to worn down and the rooms (at least the one we had) are in a very dark decor – there is nothing bad about dark décor, but when it’s worn down and at the same time misses the right “cozy” lighting – it simply gets... More 

Review collected in partnership with FirstHotels.com

Was this review helpful? Yes 2
Karen H, Receptionschef at First Hotel Grand, responded to this review

Dear 150Peter150, Thank you for staying with us at First Hotel Grand and for taking the time to write this review. I am sorry that the room did not live up to your expectations. We do have an old classic style in our hotel wanting to respect the history of our hotel and at the same time provide compfort and... More 

Oslo, Norway
Top Contributor
59 reviews 59 reviews
25 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed October 8, 2014

Nice hotel with very serviceminded staff. Koz little bar for a night cop and good breakfast in the morning. Rom was ok, but can need some modernize. Double bed was very good and was double bed. Not two single bed side by side.

Review collected in partnership with FirstHotels.com

Was this review helpful? Yes 1
Karen H, Receptionschef at First Hotel Grand, responded to this review

Dear Jantore123, Thank you for staying at First Hotel Grand. We are delighted to conclude that you had a pleasant stay and enjoyed our services and atmosphere. We aim that “Your Second Home is First” and it was a true pleasure to read that you felt a sweet pause of staying with us, Kind regards Karen Henneberg More 

Phuket, Thailand
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed October 3, 2014

Not, Grand, Not First, disappointed. I was expecting more from this hotel, also from the price i was expecting much more, better, cleaner, working in order. But from check-in, parking house far away, on top floor, manual open gate in rain, til room dirty, and keep being dirty all 5 days, dust everywhere, and the water thats hot or hotter,... More 

Was this review helpful? Yes
Karen H, Receptionschef at First Hotel Grand, responded to this review

Dear Brownghost, Thank you for your feedback and for staying with us at First Hotel Grand. I am sorry that you felt that we did not live up to your expectations. The pictures you showed me upon checkout has been send to the manager of the hotel, and we are taking care of these things. I wish you would have... More 

Louisville, Kentucky
Top Contributor
90 reviews 90 reviews
28 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed October 2, 2014

I stayed here on my last visit to Denmark while on business. The rooms are very spacious and clean with excellent amenities. Located in the city centre, you will have access to great food and drink along with shopping. The rooms have all wood floors, so you can hear some guests in the other rooms, but I wasn't bothered. The... More 

Was this review helpful? Yes 1
Karen H, Receptionschef at First Hotel Grand, responded to this review

Dear DePassiago, Thank you very much for your feedback! It was a pleassure to read. I am very glad that you enjoyed your stay and we would love to welcome you back. Should you stay here again I would recomend that you also try the hotel's restaurant "Brasserie Grand", here we offer the best of the seasons. Med venlig hilsen... More 

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Additional Information about First Hotel Grand

Address: JernbaneGade 18, Odense 5000, Denmark
Location: Denmark > Funen and Islands > Odense
Price Range (Based on Average Rates): $$
Hotel Class:4 star — First Hotel Grand 4*
Number of rooms: 138
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Also Known As:
1st Hotel Grand Odense
First Grand Odense
Odense First Grand Hotel

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