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First Hotel Grand

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Jernbanegade 18, Odense 5000, Denmark
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First Hotel Grand
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245 reviews from our community

Traveler rating
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    95
    59
    27
    17
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29
84
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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Cope
Senior Contributor
45 reviews 45 reviews
31 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The location of the hotel is just 10 min walking from the train station. A small challenge to get in with suitcases as staircase meets you to get into the hotel. Very friendly service and super attitude. The room is basic and the bathroom a bit outdated. The bed offered me super sleep and the breakfast is great. Having stayed... More 

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Hertford, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

A really comfortable hotel with friendly and helpful staff. The room was a good standard and quite spacious. Overall, the hotel needs an update and re-decoration. The paintwork is in poor shape and the hotel looks a bit tired. But the quality is still there and it is my favourite hotel in Odense - even if it is too expensive... More 

Review collected in partnership with FirstHotels.com

Was this review helpful? Yes
Karen H, Receptionschef at First Hotel Grand, responded to this review

Dear John M, Thank you for staying with us at First Hotel Grand, and thank you for placing this review. I am very glad that you have enjoyed your stay, and we love having you stay with us. Med venlig hilsen / Best regards Karen Henneberg Receptionschef / Front Office Manager FIRST HOTEL GRAND ___________________ Jernbanegade 18 DK-5000 Odense T:... More 

New Jersey
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago

Nice hotel located in the city centre of Odense. The rooms are nice, and the staff is friendly. There is a wonderful hotel bar, but it can be a bit dangerous to visit it :-) Nice restaurant and breakfast.

Was this review helpful? Yes
Karen H, Receptionschef at First Hotel Grand, responded to this review

Dear Richard G, Thank you for staying with us at First Hotel Grand, and thank you for placing this review. I am very glad that you have enjoyed your stay, and we would love to see you with us again. I must agree with you regarding our bar, Louis and his team makes the best cocktails in Odense, and are... More 

Berlin, Germany
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Clearly this was once a great place to stay, It could be again, The hotel was grubby but nothing a good spring clean could not sort out. Also Get some kettles in the rooms, for that price I expect to be able to make myself a cup of tea in my room.

Review collected in partnership with FirstHotels.com

Was this review helpful? Yes 1
Karen H, Receptionschef at First Hotel Grand, responded to this review

Dear Sarah-on-tour Thank you for staying with us at First Hotel Grand, and thank you for placing this review. Our hotel will undergo a smaller renovation in 2015, here we should reestablish some of the glamour and compfort that are in some areas missing today. I hope that we will get the oppertunity to welcome you once more once this... More 

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The interior of the hotel is nice. We had to wait for 10 minutes before the some one manned the reception. We got the wrong room, not what we booked. They corrected fast and without any problems. The dinner in the brasserie was good not great plane good. The breakfast was poor. Lot of different dishes to choose from, but... More 

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Karen H, Receptionschef at First Hotel Grand, responded to this review

Dear Søren V, Thank you for staying with us at First Hotel Grand, and thank you for placing this review. I am very sorry to be reading of your experience at our hotel, it is far from what I normally hear. I hope that you will visit us again, so that you may experience the real service level, which I... More 

Stockholm, Sweden
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Everything in the hotel is in desperate need of a renovation, bed is way too soft, only roof shower etc. But the location is great, close to everything, and the staff give excellent service and they deserve a better property to work at.

Review collected in partnership with FirstHotels.com

Was this review helpful? Yes 1
Karen H, Receptionschef at First Hotel Grand, responded to this review

Dear Cathryn Thank you for staying with us at First Hotel Grand, and thank you for placing this review. I am glad that you enjoyed the service from our staff and that you feelt welcome. We have 137 rooms on our hotel, many og these feature a nice big bathtub, may I recomend that you for your next visit request... More 

Copenhagen, Denmark
2 reviews
4 of 5 stars Reviewed February 9, 2015

I have used Grand Hotel, Odense several times with satisfaction. This time I was dissatisfied, because I was given a room at the far end of another building, which meant a long walk inside the place. So remember to specify that you want a room in the old building, I was told.

Review collected in partnership with FirstHotels.com

Was this review helpful? Yes
Karen H, Receptionschef at First Hotel Grand, responded to this review

Dear Loneca, Thank you for staying with us at First Hotel Grand, and for taking the time to write this review. We have 134 rooms, and are often fully booked, therefore it is not possible to provide rooms only in the mail building. The rooms in our anex is the same style and compfort as the ones in the main... More 

Hoejbjerg, Denmark
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 5, 2015

A good experince with this Hotel we will come back with my family. Its near all facilities in the town and there is good restaurants nearby. Excellent service at the Hotel. We were at HC andersen places an saw a lot of funny signs all over the town from the ferritales

Review collected in partnership with FirstHotels.com

Was this review helpful? Yes
Karen H, Receptionschef at First Hotel Grand, responded to this review

Dear Tore H, Thank you very much for staying with us at First Hotel Grand, and for taking the time to place this great review. We are not a typical family hotel, but we always love having families stay with us, especially when the chilldren are younger. They bring such life and joy to our hotel, and are so sweet... More 

Esbjerg, Denmark
1 review
5 of 5 stars Reviewed February 4, 2015

The staff was alwayes smiling and service minded. wery helpfull all da long. The beds were exelent. The arcitecture in the hotel is of the original from the 18th century. This made the stay even better.

Review collected in partnership with FirstHotels.com

Was this review helpful? Yes
Karen H, Receptionschef at First Hotel Grand, responded to this review

Dear 809perl, Thank you for staying with us at First Hotel Grand, and for taking the time to write this great review. I am so glad to read that you have enjoyed your stay and your services. We put a lot of effort into hiring the right employees to work here, people where service and a smile comes naturally. This,... More 

Aalborg, Denmark
Senior Contributor
44 reviews 44 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 3, 2015

Central location if you want to go to restaurants and cafes or jus go shopping. Downside is the noise from people going out. Stayed in the old block but changed room due to noise from drunk people going out and later at night going home. Moved to the new block, but it didnt do that much since there was a... More 

Was this review helpful? Yes
Karen H, Receptionschef at First Hotel Grand, responded to this review

Dear Lunau, Thank you for staying with us and for taking the time to place your review. Our location in the hearth of Odense offers many oppertunities for your stay, you are within walking distance to the best restaurants and bars, stores in the main shopping strees, museums etc. This location comes with some noise though. We do however believe... More 

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