Arrived at the Grand Serai after a fairly tortuous day of travel, and felt like we'd fallen into the lap of luxury. Slightly over-the-top crystal and marble, but totally goes to the Byzantine atmosphere. The rooms are really thoughtfully- and sumptuously- designed, and the restaurant delivers delicious food. Even more of a surprise was Ioannina itself. Had no expectations, but... More

This is a top notch hotel and we can heartily recommend it to people visiting Ioanina and the area. It is very well located near the center of town with a large convenient parking lot (even when nearly full the staff were helpful in finding an empty spot). The lakefront is an easy 10-15 minute walk down the main street.... More

low personnel performance, inefficient though pretentious and with fake care attitude, unusually easily disorganised and with serious incompetence in problem solving hotel is overdecorated with luxurious - like stuff with strong emphasis in oriental design but nevertheless water drained in lobby (handled with towels on floor and unreasonable shouting!) not providing wifi in rooms in 2012 is at least ridiculous... More

The use of spa is not included in the price of the room and the ticket to enter was only for one hour of use of the pool!!The use of the sauna and the steam room is charged extra to that... and without be noticed...Obviously is not really a spa hotel...Nevertheless the room was very good and the food as... More

We spent a gorgeous weekend in this outstanding hotel. I cannot find anything negative to mention. The personnel was professional, the breakfast and dinner buffets were ideal for every taste. We really enjoyed our meals here. Cleanless was spotless. The location ideal just in the heart of the town. You can tell that love and taste were the elements that... More

very good hotel in the center of ioannina...however, nicely quiet!! breakfast buffet and dinner are simply an experience!! xaviar and shampagne everyday included in buffet choice, and the variety is extensive!..rooms very spacy and clean(tide up twice a day)...toilet quite good , a little old but well maintained and extremely clean... the "spa and wellness part"..just good...not too many facilities... More

Very well located in the center of Ioannina this hotel with large and comfortable room looks like an ideal hotel to choose. Breakfast was above average and the hotel staff was very polite and helpful.

This hotel is very very nice. We were greeted upon arrival with a nice upgrade which topped off the reasonable rate we booked online with breakfast and dinner included. The staff were marvellous especially the waiters in the restaurant which were professional but cracking joke at the same time. I can't think of anything negative from my stay even though... More

Due to the strike action recently in Greece it looked like we may have lost a lot of money as a result of flight delays/cancellations. I got in touch with Mitsis to see if they could help and the General Manager at the hotel immediately got involved as did the company's CEO! They worked with my travel agent and within... More