This was a last minute booking and we only had the information from the internet to inform our choice of hotel (which to be honest presented lots of options and contradictions on the standard of many of the hotels available in Rethymnon).
Wanting to stay in the Old Town we selected the Bellagio from a short list of 3 hotels and ultimately the choice was based on the speed and quality of responses to email enquiry requests we had sent to each of the hotels. Bellagio responses were immediate and thorough with options, whilst others were untimely and transactional.
This was our first insight into the excellent service experience that was then to follow.
Arriving late into Rethymnon at circa 1am we received a fantastic warm welcome from both Despina and Eugenia, including complimentary drinks and nibbles This warmth and thoughtfulness continued throughout our stay and nothing was too much trouble for this partnership, including presenting us from time to time...
More
