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Civitas Rethymnae

#111 of 173 Hotels in Rethymnon
Certificate of Excellence
4.0 of 5
E.Venizelou 20, Rethymnon, Crete 74100, Greece
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Civitas Rethymnae
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Ranked #111 of 173 Hotels in Rethymnon
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed September 27, 2014
Ann C
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104 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Paris, France
Top Contributor
51 reviews 51 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed February 1, 2015

We decided to spend the second week of our August vacation in Rethimnon and chose this hotel following a friend 's advice, who is somewhat related to the owners of that hotel. This experience was the worst of our life.The room was dirty, only partly renovated, small rusty and moldy bathroom, we heard some people complain about cockroaches on the... More 

Was this review helpful? Yes 1
Surrey
Top Contributor
134 reviews 134 reviews
24 hotel reviews
121 helpful votes 121 helpful votes
2 of 5 stars Reviewed October 4, 2014

We were driving up from Agios Nikolaos and decided to treat ourselves to a night in a beautiful hotel, so we booked the most expensive room with a balcony overlooking the beach - luckily we didn't pay in advance. Our first impression on entering the reception area wasn't good, the floor was grubby and the tables were covered with a... More 

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1 review
4 of 5 stars Reviewed September 27, 2014

My husband and I recently stayed at the above hotel in Rethymnon. Before leaving for our holiday which we booked with Thomas Cook we read the reviews on Trip Advisor about this hotel and were apprehensive to say the least. We contacted Thomas Cook to express our concerns and I must say they were very unhelpful and I shall not... More 

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Saltburn-by-the-Sea, United Kingdom
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed August 18, 2014

We stayed at the Civitas after booking a holiday with Thomas Cook in the UK. It is the worst hotel I have ever stayed in. On the surface our room, one of the renovated rooms, appeared to be very nice but the longer we spent in the hotel the more problems and issues we found. Our room was number 5;... More 

Was this review helpful? Yes 6
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 14, 2014

We booked to go here as our summer holiday back in March with Thomas Cook. We were due to fly out 19th August. At the start of August I got a call from Thomas Cook saying the hotel was not fit for service. That was the last bit of good customer service they did. They promised us loads of amazing... More 

Was this review helpful? Yes 2
Hertford,Herts. U.K.
Contributor
19 reviews 19 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed August 5, 2014

After a little confusion over our booking everthing was sorted out fine. we even ended up with an upgraded room. Breakfast needs to be improved upon. bathroom a little on the small side with hand held shower,

Was this review helpful? Yes 2
Oslo
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 24, 2014

I just have to say, after spending a few nights here- this i a very nice place. Beautiful rooms, and extremely good location. Nice breakfast with freshly made juice, toast and omelettes made for us. This is a small hotel, and they are also running a resturant just outside the hotel. Therefore, they sometime have to run between functions. But... More 

Was this review helpful? Yes 1
Glasgow
Contributor
11 reviews 11 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 13, 2014

We arrived her on Friday night and it is now Sunday. We have a lovely room, on 2 levels (I am aware that other rooms are not anywhere near as good.). I just wanted to say that we are having a great trip so far, and I will keep the review updated. Just to allay the fears of anyone heading... More 

Was this review helpful? Yes 2
Yarm, England, United Kingdom
2 reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed July 6, 2014

Booked in for 7 nights .Stayed 1 night with another couple 25/6/14. Contacted our travel agent in uk who got us a move. The rooms shown are not what you are given.A Hovel. What a nightmare.I cried all night. Our friends husband had to climb out of the window to unlock their door. The rooms that are shown when spoken... More 

Was this review helpful? Yes 11
Chelmsford, United Kingdom
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 29, 2014

Fourteen night holiday in June. Location excellent,we are pleased we upgraded the room as other rooms seemed substandard. The room was not cleaned at weekends and poorly cleaned rest of time with damp towels not always changed. No bar, no roof garden no outside facilities as advertised. DO NOT GO ON FULL BOARD BASIS as food was appalling left overs... More 

Was this review helpful? Yes 3
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