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Smartline Neptuno Beach

Certificate of Excellence
Vagias 3st, Heraklion, Crete 71414, Greece
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Smartline Neptuno Beach
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159 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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Belgium
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

This hotel offers everything you need to make sure you will have an amazing time in Crete, and more! What makes this hotel so very charming, warm and fantastic - besides of the clean rooms, good food and nice atmosphere - is the amazing people who work there. Whether at the reception, restaurant, poolbar, beach, kitchen, household, animation, spa ...... More 

Was this review helpful? Yes 1
Middlesbrough, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great food,especially the baclava! So much choice, one would have to be such a fussy eater, not to find something to eat. Icecream at the pool bar!! Great weather, friendly staff, clean and tidy. Pleanty of sunbeds and parasols(no charge). Room cleaned daily, except for a Sunday.Our only complaint was that we only had one bottle of water in our... More 

Was this review helpful? Yes 1
General Manager Z, General Manager at Smartline Neptuno Beach, responded to this review

Dear Guests Thank you for your choice to spend your honeymoon trip with us. We are pleased to know that we managed to meet your expectations and overall you had an enjoyable stay. Thank you for your remark, as it helps us to improve our services. Water is offered only upon arrival, though tea and coffee are refilled daily. We... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We visited your hotel in may and we spend faboulase vacation. We liked everything,location,beach,catering, room,kind personal. Special thanks to barista Anna,who made especialy delicious cokatails.We will defenetly recomand this hotel to our friends. Anne and Lauri

Was this review helpful? Yes 3
General Manager Z, General Manager at Smartline Neptuno Beach, responded to this review

Dear Mrs. Anne Dear Mr. Lauri Thank you for your review and your feedback. We are delighted that overall you had an enjoyable vacation time with us. We really appreciate your recommendation and look forward to welcoming you back on a future visit! Best wishes and warm regards Your smartline Neptuno Beach team More 

Houston, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

the place and the staff are fantastic we very much enjoy the food better quality that we expect a very nice selection for breakfast lovely and very clean rooms a private beach strech with a very comfortable pool beds THANKS FOR MAKE ARE HOLIDAY RELAX AND BEAUTIFUL

Was this review helpful? Yes 3
General Manager Z, General Manager at Smartline Neptuno Beach, responded to this review

Dear Mrs Amalia Thank you for your choice to spend your vacation time with us. You are pleased you had an enjoyable holiday and we thank you for your kind words about our staff We do hope to have the chance of welcoming you once more in the future Our best wishes and warm regards Your smartline Neptuno Beach team More 

New York
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

we had our son wedding at neptuno and our profund thanks goes to all the staff that made our guess feel so welcome and relax great place to visit thnks again for a wonderful stay great experience. for all of as we will visit you again .

Was this review helpful? Yes 4
General Manager Z, Manager at Smartline Neptuno Beach, responded to this review

Dear Mr. Leandro, Thank you for your review written on Trip Advisor. We are delighted that overall you enjoyed your stay with us. We look forward to welcoming you again for a future stay. Our best wishes to you and your family Your smartline Neptuno Beach team More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

After a brief stay here last summer we decided to return this year, with friends, such was the impact this hotel had on us. Where to start? Accomodation; We asked for (and were given) the same room as last year (823) a poolside family room. Nicely sized and very comfortable and positioned ideally for access to the pool, beach, bar... More 

Was this review helpful? Yes 4
General Manager Z, Manager at Smartline Neptuno Beach, responded to this review

Dear Mr. Neil For all of us, here at smartline Neptuno Beach, is always a pleasure to welcome our guests and especially the ones, who honor us by their repeated choice Thank you very much for sharing your comments about your stay with us. All our staff members aim to do everything in their power to fulfill our guests’ needs... More 

Harrow, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have just returned from a week to this hotel. The cleanliness of this hotel is impeccable, not just the rooms, but the whole place, pool area included. Just having the beach a stone throw away, made a change from sitting round the pool. Every member of staff where polite and couldn't do enough for you. The food was beautiful... More 

Was this review helpful? Yes 3
General Manager Z, Manager at Smartline Neptuno Beach, responded to this review

Dear Mrs Cordelia Thank you for the time spent to give us your feedback Thank you for your choice to spend your vacation time with us at smartline Neptuno beach We are pleased to know that you had a relaxing holiday and you have enjoyed your stay Hoping to have the chance to welcome you once more in the future,... More 

Bangor, Northern Ireland
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 27, 2015

This was our third visit. Why? The hotel is 10 min transfer by car. The location is right on a very long sandy beach. Sunbeds and parasols, on the beach and poolside, are free. Our welcome, as always, was very warm and friendly. We have mobility problems and as requested, were allocated a ground floor room. Our room was very... More 

Was this review helpful? Yes
General Manager Z, Manager at Smartline Neptuno Beach, responded to this review

Dear Guests, We are honored by your choice to spend for 3rd time your vacation time with us. It’s a great pleasure for us to welcome repeater guests. thank you for sharing your feedback following your stay at Smartline Neptuno Beach When reading such comments like yours, we are now even more dedicated and compelled to deliver unmatchable service. All... More 

West Midlands
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed May 24, 2015

There are many good things and some negative things with this hotel. I will start with the positives because simply the hotel does deserve business for all its good points. A special thanks goes to the manager who resolved our flight return issues – see below regarding TC Rep - beware Positive points: 1. The food was made with quality... More 

Was this review helpful? Yes 5
General Manager Z, General Manager at Smartline Neptuno Beach, responded to this review

Dear Mrs Trinity Thank you so much for staying with us and for taking the time to provide a detailed feedback of your trip in Crete. We are pleased you enjoyed your stay and appreciate your comments. Especially the negative remarks help us improve our services. Regarding the lifts, allow us to specify, that 77 rooms out of total 136,... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 24, 2015

We have just returned from here. What a lovely clean well run hotel. The food was really lovely and all the staff were happy and friendly. There is not much to walk to nearby but the beach is lovely and clean with plenty of beds and sunshades.

Was this review helpful? Yes 3
General Manager Z, General Manager at Smartline Neptuno Beach, responded to this review

Dear Mrs Karen Thank you for your review written on Trip Advisor. We are delighted that overall you enjoyed your stay with us. We look forward to welcoming you again for a future stay. Our best wishes Your smartline Neptuno Beach team More 

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