We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 63 Heraklion hotels

Smartline Neptuno Beach

3.5 of 5 Resort (All-Inclusive)   |   Vagias 3st, Heraklion, Crete 71414, Greece
Hotel amenities
Save Saved
You added Smartline Neptuno Beach to your Saves list
Smartline Neptuno Beach
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
76%
Ranked #15 of 63 hotels in Heraklion
A recent review
4 of 5 stars reviewed 6 days ago
Conroy C Northampton, United Kingdom
  • Overview
  • Reviews (91)
  • Photos (62)
  • Amenities
  • Q&A
  • Room tips (25)
  • Location
  • More
Write a Review

91 people have reviewed this hotel

Traveler rating
    24
    45
    14
    6
    2
See reviews for
24
52
1
Business
0
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Swedish first
  • Any
English first
Heraklion Prefecture, Greece
1 review
2 of 5 stars Reviewed 2 days ago NEW

The man is speaking in different kind of languages in the microfone during allt tevening so booring, because of this we would not go back to this hotel. We booked via Apollo Tours Food OK. But Wine and Beers low quality. Very Nice service otherwise. Best is Nikos,Spiros and Anna.

Was this review helpful? Yes
General Manager Z, Διευθυντής at Smartline Neptuno Beach, responded to this review

Dear Mrs. Janne Thank you for your feet back and the valuable time you have spent to write your impressions It’s a pity that you found the presentation of the animation program boring due to multi languages. For a guest who understands English might be boring listening other languages , but we have to respect also rest guests , who... More

Northampton, United Kingdom
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My wife and I have only just returned from our ten night stay at the Zeus Neptuno beach hotel and thoroughly enjoyed our stay. Staff remembered us from our first visit there some five years ago and again made us very welcome and were very pleased to see us once more.The standard of food was still very good-the choice of... More

Was this review helpful? Yes 3
General Manager Z, Manager at Smartline Neptuno Beach, responded to this review

Dear Mr. Conroy It was a great pleasure hosting you once more at Smartline Neptuno Beach. It’s a great honor for us to welcome again our guests. Thank you for your comments , these will be taken in consideration, as our aim is always to improve our services. The pool bar operates until 01,00 o’ clock and is at the... More

Prague, Czech Republic
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We've spent here 14 relaxing days in a second half of June. Zeus Neptuno Beach is more a family hotel, Not so big and that's also why we liked it so much. The staff remembers you and is very friendly to you. We thank a lot to the hotel's staff for their friendliness, kindness and being so hardworking and helpful... More

Was this review helpful? Yes 2
General Manager Z, Διευθυντής at Smartline Neptuno Beach, responded to this review

Dear Mrs. Lucie, THANK YOU for your kind and detailed feedback. Through your descriptions we capture the sense of the blue sea water and share the feeling of relaxation watching the beautiful sunrise. Thank you for sharing these experience with us. THANK YOU for your kind words about our colleagues Caring for our guests and make them feel comfortable and... More

mold
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Can't really improve on all the previous reviews but just wanted to add our own appreciation of this lovely hotel. Food varied and plentiful with choices for everyone I particularly enjoyed the salads but some tasty Greek dishes too. Everywhere was clean and rooms spacious. In our opinion the only downside was the entertainment which was ideal for young families... More

Was this review helpful? Yes 7
General Manager Z, Διευθυντής at Smartline Neptuno Beach, responded to this review

Dear Guests, Thank you so much for your review. We are pleased to know that we have managed to meet your expectations and you have enjoyed your stay with us. Your recommendation for our “lovely Hotel” gives us the motive to work even harder in order to improve our services. Your suggestions about animation are to us very helpful. The... More

seaham
Contributor
13 reviews 13 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Nirvana on sea - give or take the sea-urchins. On arrival the main spaces are pleasant and elegant. The food is tasty and varied. Bedrooms and bathrooms are a little austere, but very acceptable. The place is kept spotlessly clean throughout. The staff are helpful, friendly and very hardworking. We particularly enjoyed the group activities, whether beach volleyball, water aerobics,... More

Was this review helpful? Yes 4
General Manager Z, Διευθυντής at Smartline Neptuno Beach, responded to this review

Dear Guests, Thank you so much for the time spent to give us your feedback regarding your accommodation at Smartline Neptuno Beach. Thank you for your kind words about our services and for your warm recommendation, which is very valuable to us and a recognition for our work. Your notice about the Lunch basket will be taken in consideration and... More

Newmarket, England, United Kingdom
Reviewer
5 reviews 5 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

It was amazing... Everything you could have asked for. For a family of four the rooms were big enough and the service was outstanding. Each night the hotel had something different going on for our entertainment . They also have entertainment for little ones.

Was this review helpful? Yes 8
General Manager Z, Διευθυντής at Smartline Neptuno Beach, responded to this review

Dear Guests , Thank you very much for sharing your experience with us. Your feed back is very important to us. We are pleased to know that you have spend an enjoyable Family vacation at Smartline Neptuno Beach . We do hope to have the chance to welcome you and your family again in the future Thank you once more... More

2 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have returned here for the fourth time and have always experienced fantastic service and excellent staff with a real flair for customer service. Nothing was too much trouble and we really felt at home. Excellent food and the room was spotless. Very pleasant staff. I would not hesitate to recommend this hotel-I struggle to find fault. We have already... More

Was this review helpful? Yes 9
General Manager Z, General Manager at Smartline Neptuno Beach, responded to this review

Dear guest, Thank you very much for your review and your nice comments regarding our hotel. It is always a pleasure for us to read that you had the most delighted time with us . We do hope that we will have the chance to welcome you once more, and deliver you our warm hospitality. With our best regards, The... More

Victoria, Canada
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 3 weeks ago

As a part of out own tour of Greece we included Crete. This is one of those Islands which is off on it's own and requires special attention. We arrived via ferry from Santorini and took a cab to our Hotel about $22.00. Upon arrival and check in we took a small tour of the complex ( we took the... More

Was this review helpful? Yes 10
General Manager Z, Manager at Smartline Neptuno Beach, responded to this review

Dear Guests, We are pleased to know that you have enjoyed your stay in Crete and that at Neptuno Beach you have found the ideal spot for your touring around the island. Your kind words about our services and facilities give us the strength to keep on going and try even more to provide the best service to our guests.... More

Mildenhall, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a hotel deserving of a 5 star rating! The appearance is newly renovated. The staff is energetic, friendly, and never forgets your name! From the moment we arrived, we were treated to a choice of two different rooms dependent on our needs. Not too many hotels offer rooms to suit our needs. Of course we opted for the... More

Was this review helpful? Yes 9
General Manager Z, General Manager at Smartline Neptuno Beach, responded to this review

Dear Guest, Thank you very much for sharing your feedback with us on thiis website. This is greatly valued and much appreciated. On behalf of the entire team here, we kindly thank you for your comments regarding our comfortable guestrooms,the hotel view,the beach facilities and also the food selection served in our restaurant. We do hope that we will soon... More

Stockport, United Kingdom
1 review
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

First sight of Neptuno Beach Hotel/Resort we knew we had made the right choice! It has a “new” sleek look and aesthetic that makes for a supremely pleasurable environment . A warm Cretan welcome and check-in by wonderful reception staff ensured we were now "officially" on holiday. Dinning. Indoor/ alfresco and exceptionally varied choice of cold & hot buffet items... More

Was this review helpful? Yes 11
General Manager Z, Manager at Smartline Neptuno Beach, responded to this review

Dear Mrs. Caroline, We are pleased to know that you have enjoyed your holidays at Neptuno Beach and that you have managed to meet your expectations especially in the taste issues. Your kind words about the quality and taste of our food is the best reward for our Chef and his team, especially when these comments are made by a... More

Owners: What's your side of the story?
If you own or manage Smartline Neptuno Beach, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Smartline Neptuno Beach? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Smartline Neptuno Beach

Address: Vagias 3st, Heraklion, Crete 71414, Greece
Location: Greece > Crete > Heraklion Prefecture > Heraklion
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Smartline Neptuno Beach 3.5*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Expedia, Tingo, Travelocity, Hotels.com, BookingOdigeoWL, Venere and Otel so you can book your Smartline Neptuno Beach reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mareblue Neptuno Beach Hotel Amoudara
Neptuno Mareblue Hotel
Neptuno Mareblue Resort All Inclusive
Smartline Neptuno Beach Crete/Heraklion

62 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (52)
Viewed
Pool/beach area (9)
Viewed
Dining (1)
Viewed
Room/suite (7)
Viewed
Bathroom (9)
Viewed
View from room (2)
Viewed
Hotel & grounds (2)
Viewed
Family/play areas (1)
Viewed
Other (21)

Management photos: Courtesy of the property manager

Viewed
All management photos (11)
Viewed
Hotel & grounds (3)
Viewed
Pool/beach area (3)
Viewed
Other (5)

Amenities

Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool
Hotel Style
#4 On the Beach Hotel in Heraklion #8 Family Hotel in Heraklion #10 Romantic Hotel in Heraklion
Hotel Class
Official Description (provided by the hotel)
Beach Resort . Suitable for Couples and Families ... more   less 
Number of rooms
140

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer