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Smartline Neptuno Beach

Certificate of Excellence
Vagias 3st, Heraklion, Crete 71414, Greece
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Smartline Neptuno Beach
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202 Reviews from our TripAdvisor Community

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Level Contributor
3 reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

We were very satisfied, our holiday was perfect due to very polite staff, great food, clean beach , nice entertainment and services on high level. We were on Crete third time and this hotel was the best. Yes, it is not luxury, but the hotel personal gives you own heart.

Helpful?
Thank Roland L
liverpool
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed November 11, 2015

great hotel,good selection of food. staff are 10/10 as are room maids, very helpful and happy staff all round. nice compact hotel, breakfast by the pool to the beach with their own sunbeds and parasols provided by the hotel. George is a very happy guy who organises spa day etc. evening entertainment is ok no children seem to want to... More 

Helpful?
2 Thank magical13
newcastle
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed October 25, 2015

We spent a week here 29th Sept to 5th Oct, the room was quite dark but overall it was very comfortable. We had problems with the hot water in the shower and this was fixed quickly, we even had a bottle of wine put in the room for the inconvenience, I though this was a nice touch. The food was... More 

Helpful?
3 Thank taramarie
General Manager Z, General Manager at Smartline Neptuno Beach, responded to this review

Dear Guests Thank you for your kind recommendation. We are pleased to know that you had a nice stay with us. Thank you for your opinion concerning the animation. We are already checking the options for a new animation team for the next season Hoping to have the pleasure to welcoming you back in the future Warm wishes Your smartline... More 

Liverpool, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed October 8, 2015

have just returned with my wife from the neptuno beach hotel , arrived there at 10.30pm after a long day . we were made very welcome by the receptionist who told us there was a meal for us in the restaurant, our luggage was taken for us to our room by dmitris , we then had a meal and drinks... More 

Helpful?
7 Thank albie o
General Manager Z, General Manager at Smartline Neptuno Beach, responded to this review

Dear guests We are so pleased that you have enjoyed your stay with us and had a relaxing time. Your kind words about our staff make us very happy. Thank you for your visit and this lovely feedback Looking forward welcoming you back in the future, we wish you all the best Your smartline Neptuno beach team More 

Wolverhampton, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed October 7, 2015

First may i say what a wonderful holiday i had,My quest was to relax and do nothing which is what i got.The staff go above and beyond to help you and keep you happy,The room was a perfect size for us as it didnt leave room for my husband to make a mess lol ,The food was always plentyful as... More 

Helpful?
4 Thank cazz42190762
General Manager Z, General Manager at Smartline Neptuno Beach, responded to this review

Dear Mrs. Caroline Dear Mr. Chris Thank you for your visit and these lovely comments regarding your stay with us. All our staff is happy by providing the best possible service. The recognition of their services gives them the strength of working even harder. We are looking forward to your next visit Warm regards and wishes Your smartline Neptuno Beach... More 

Farnborough, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed October 6, 2015

We stayed there for two weeks this year and had a wonderful time. It isn't really a 4* hotel as it is rather dated and the rooms are very minimalistic. But they are so clean . I read the previous review from Victoria and I was there the same week. I disagree about the food as they could not do... More 

Helpful?
2 Thank HendersonGreen
General Manager Z, General Manager at Smartline Neptuno Beach, responded to this review

Dear guests Thank you for your lovely feedback and your choice to spend your vacation time with us. Thank you very much for all your kind words about our staff. Your opinion and praises will make them so happy. We are pleased to know that you have enjoyed our buffets and we take in account all your remarks. The opinion... More 

Bilston, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed September 27, 2015

People, firstly I lost my glasses, so any spelling mistakes please forgive me. Now let me tell you all about this place. Food: Fresh, tasty, constant! The food is simply great. It is available all day guys, really. The chicken is off the scale gorgeous. The pasta is amazing and to be honest, these guys never stop cooking!!!! The ice... More 

Helpful?
3 Thank Chris J
General Manager Z, General Manager at Smartline Neptuno Beach, responded to this review

Dear Mr. Chris, Many thanks for having taken the time to publish such lovely comments of your experience at our Hotel. It is always a pleasure to receive such a feedback and it would be my pleasure to share your comments with my colleagues. All our staff members aim to do everything in their power to fulfill our guests’ needs... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed September 24, 2015 via mobile

Firstly, I never complain and I've never left a review but really want to warn anyone before booking what you think is a lovely hotel... Arrived in the evening and were told the hotel was fully booked and we were being put in a 'terrible room' for one night and a 'wonderful room' for the remainder of the holiday... Not... More 

Helpful?
2 Thank Victoria_Hayman
General Manager Z, General Manager at Smartline Neptuno Beach, responded to this review

Dear Mrs. Victoria I have carefully studied all commends and thank you for the time spent to write your personal opinion about our services and facilities. I am really disappointed and much surprised by your feedback, and even more disappointed to hear your complains in this late stage, after your departure from the hotel. As you also write, you never... More 

Tallinn, Estonia
1 review
4 of 5 stars Reviewed September 18, 2015

We stayed with family of 4 people and one child. Once we arrived we got to separate rooms but the next day we got offer(with no add chagre) to move to suite with 2 separate rooms and living room. Suite, of course,was more comfortable and modern and especially suitable for young parent who can leave child with grandmother\grandfather while relaxing... More 

Helpful?
Thank Jevgeni S
General Manager Z, General Manager at Smartline Neptuno Beach, responded to this review

Dear Mr. Jevgeni Thank you for your stay with us and the time spent to give us your feedback. We are glad to be informed that you and your family had a comfortable and relaxing stay with us. Thank you for all your comments and remarks. Your opinion counts and helps us improve our services. Thank you for all your... More 

Glasgow, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 14, 2015

this hotel is perfect, staff friendly attentive helpfull polite ( felt like family member instead of guest) Room was bright airy and very clean. The food was varied and plentifull good choices and same could be said for drinks. It was on the beachand i will be back short walk to small town.with everything you could need , Short walk... More 

Helpful?
3 Thank georgina m
General Manager Z, General Manager at Smartline Neptuno Beach, responded to this review

Dear Mrs. Georgina , Thank you so much for this lovely feedback Thank you for your kind words about our staff and services It is always so rewarding to hear when our guests are having a great time while staying with us Looking forward welcoming you back in the future Warm wishes and regards Your smartline Neptuno Beach team More 

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