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All 63 Heraklion hotels

Smartline Neptuno Beach

3.5 of 5 Resort (All-Inclusive)   |   Vagias 3st, Heraklion, Crete 71414, Greece
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Smartline Neptuno Beach
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Ranked #12 of 63 Hotels in Heraklion
A recent review
5 of 5 stars reviewed 1 week ago
BazzaSwindon Swindon
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120 reviews from our community

Traveler rating
    36
    56
    19
    7
    2
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Swedish first
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English first
Swindon
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed 1 week ago

Our 1st time to Crete and we certainly made the right choice by staying here at the Neptuno Beach. (23rd August/6th September). There was a short walk of about 60m from the bus drop off to the main reception because the access road is quite narrow. Check in was quick, easy and the friendly reception staff showed us to our... More

Was this review helpful? Yes 12
General Manager Z, Manager at Smartline Neptuno Beach, responded to this review

Dear Guests, Your review gives us great joy. On behalf of all staff, thank you for your kind comments and feedback. We are proud to know that you have enjoyed your first vacation in Crete and we have managed to offer you an enjoyable vacation time at Smartline Neptuno Beach Looking forward to welcoming you back, we wish you all... More

2 reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Our third trip to this wonderful hotel-we'll definitely be back!! A warm welcome from Monica on reception sets the tone at this friendly hotel.Rooms are clean and comfortable.Plenty of sun loungers and umbrellas both poolside and on the hotels section of be beach.The poolside has recently been updated with new loungers tables and chairs giving a fresh stylish look.The poolside... More

Was this review helpful? Yes 18
General Manager Z, Manager at Smartline Neptuno Beach, responded to this review

Dear Guests, We thank you for your trust and your choice to spend your holidays for 3rd time with us. It’s a great honor for us to welcome you again. Thank you for your kind words about our staff. It’s the best reward they can get for their continuing effort to offer to all our guests a relaxing and enjoyable... More

Middlesbrough
Reviewer
3 reviews 3 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Just returned from our second holiday at this hotel. We took all our family with us this year, making up a party of thirteen,all varying ages from one year old to grandparents. We all had a brilliant holiday. The rooms are of a good size and are always extremely clean(the cleaning team, managed by Sandra, are the most hardworking and... More

Was this review helpful? Yes 17
General Manager Z, Manager at Smartline Neptuno Beach, responded to this review

Dear Guests, Thank for your trust and your choice to spend again this year the Family Holidays with us. It was a great honor to welcome you again at Smartline Neptuno Beach When reading such comments like yours, we are now even more dedicated and compelled to deliver the best service. Thank you once more for your kind support and... More

Cardiff, United Kingdom
2 reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 10, 2014

We were moved here at 2 am on arrival at our (over) booked hotel in the same resort and within seconds wanted to stay. As soon as you walk into reception you get the feel of a friendly and relaxed atmosphere that flows throughout the hotel. It literally is right on the sensational beach (free beds and umbrellas face a... More

Was this review helpful? Yes 13
General Manager Z, Manager at Smartline Neptuno Beach, responded to this review

Dear Guests , It was a pleasure hosting you at Smartline Neptuno Beach even for a short time and we deeply thank you for this great review. We are delighted that you found the premises, the facilities and our services to your liking and that you have overall enjoyed your stay. We are looking forward to welcoming you next year... More

Riga, Riga, Latvia
Reviewer
5 reviews 5 reviews
5 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed August 9, 2014

As a couple we had good time at Neptuno Beach hotel for a week in end of July - beginning of August 2014. This is quite simply decorated but still nice comfortable and with atmosphere medium - large hotel at the very shore of the sea. Our room was above the restaurant''s roof, so we felt a bit of food... More

Was this review helpful? Yes 9
General Manager Z, Manager at Smartline Neptuno Beach, responded to this review

Dear Mrs. Annie Thank you for your choice to spend your vacation time with us this summer! Thank you for your great comments about our staff. Your positive review is the best reward we can get for our efforts to offer our guests a relaxing and an enjoyable time with us Thank you for liking our beach. Your comments is... More

London, United Kingdom
2 reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed August 5, 2014

After bouncing round few places an a very small window of time my mate I decided to just last minute book an go back to the Neptuno..We had a later flight an arrived after 10 an even though a cheap bus runs to top of road 200mtr we got a cab an I really have to say what a class... More

Was this review helpful? Yes 9
General Manager Z, Manager at Smartline Neptuno Beach, responded to this review

Dear Guests, Thank you for your detailed feedback and your continuing preference to our Smartline Neptuno Beach It was a great honor to host you again with us. Your comments are shared with all our personnel and we are convinced that they will be encouraged by your remarks, as everybody is eager to make sure that our guests have an... More

Lubusz Province, Poland
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 28, 2014

Located on the outskirts of Heraklion, on a private sandy beach with free sun loungers. Coach is unable to drive under the desk. You have to go with suitcases side street about 200-300 meters. Hotel makes mixed feelings, no carpets in the hallways and large gaps threshold, cause you can hear every even the smallest noises from the hallway. Rooms... More

Was this review helpful? Yes 1
General Manager Z, Διευθυντής at Smartline Neptuno Beach, responded to this review

Dear Guests, Thank you very much for taking the time to share your feedback, following your stay in October 2013 with us. Our guests' feedback is important to us. We would very much like the opportunity to restore your confidence in our resort on your next visit , as since the begging of Season 2014 Neptuno Beach has a brand... More

Heraklion Prefecture, Greece
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 24, 2014

The man is speaking in different kind of languages in the microfone during allt tevening so booring, because of this we would not go back to this hotel. We booked via Apollo Tours Food OK. But Wine and Beers low quality. Very Nice service otherwise. Best is Nikos,Spiros and Anna.

Was this review helpful? Yes 1
General Manager Z, Διευθυντής at Smartline Neptuno Beach, responded to this review

Dear Mrs. Janne Thank you for your feet back and the valuable time you have spent to write your impressions It’s a pity that you found the presentation of the animation program boring due to multi languages. For a guest who understands English might be boring listening other languages , but we have to respect also rest guests , who... More

Northampton, United Kingdom
Reviewer
4 reviews 4 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 20, 2014

My wife and I have only just returned from our ten night stay at the Zeus Neptuno beach hotel and thoroughly enjoyed our stay. Staff remembered us from our first visit there some five years ago and again made us very welcome and were very pleased to see us once more.The standard of food was still very good-the choice of... More

Was this review helpful? Yes 9
General Manager Z, Manager at Smartline Neptuno Beach, responded to this review

Dear Mr. Conroy It was a great pleasure hosting you once more at Smartline Neptuno Beach. It’s a great honor for us to welcome again our guests. Thank you for your comments , these will be taken in consideration, as our aim is always to improve our services. The pool bar operates until 01,00 o’ clock and is at the... More

Prague, Czech Republic
Reviewer
5 reviews 5 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 16, 2014

We've spent here 14 relaxing days in a second half of June. Zeus Neptuno Beach is more a family hotel, Not so big and that's also why we liked it so much. The staff remembers you and is very friendly to you. We thank a lot to the hotel's staff for their friendliness, kindness and being so hardworking and helpful... More

Was this review helpful? Yes 10
General Manager Z, Διευθυντής at Smartline Neptuno Beach, responded to this review

Dear Mrs. Lucie, THANK YOU for your kind and detailed feedback. Through your descriptions we capture the sense of the blue sea water and share the feeling of relaxation watching the beautiful sunrise. Thank you for sharing these experience with us. THANK YOU for your kind words about our colleagues Caring for our guests and make them feel comfortable and... More

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Additional Information about Smartline Neptuno Beach

Address: Vagias 3st, Heraklion, Crete 71414, Greece
Location: Greece > Crete > Heraklion Prefecture > Heraklion
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Smartline Neptuno Beach 3.5*
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Also Known As:
Mareblue Neptuno Beach Hotel Amoudara
Neptuno Mareblue Hotel
Neptuno Mareblue Resort All Inclusive
Smartline Neptuno Beach Crete/Heraklion

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Amenities

Bar / Lounge Beach Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool
Hotel Style
#3 On the Beach Hotel in Heraklion #8 Family Hotel in Heraklion #9 Romantic Hotel in Heraklion
Hotel Class
Official Description (provided by the hotel)
Beach Resort . Suitable for Couples and Families ... more   less 
Number of rooms
140

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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