We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Castello City Hotel

GreenLeadersSilver level
1, 62 Martyron Avenue, Heraklion, Crete 713 04, Greece
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Professional photos
Castello City Hotel
View Map
Add Photo Write a Review

187 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    30
    80
    43
    24
    10
See reviews for
32
56
23
35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (187)
  • Mar-May only
    (45)
  • Jun-Aug only
    (99)
  • Sep-Nov only
    (23)
  • Dec-Feb only
    (20)
All months
Budapest, Hungary
2 reviews
4 of 5 stars Reviewed 2 weeks ago

The room had all the amenities and the view from the light airy roof restaurant was extremely pleasant. Everything was very clean. The center of town can be reached easily by bus or on foot. However, what always makes a place special is the staff. The people at the desk of this hotel went out of their way to be... More 

Was this review helpful? Yes
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Mrs Alice, we always feel that our guest need us, so this is the reason why the personnel is going out of their way,as you said , in order to assist and be there when a guest has a request. There is no way that somebody needs something and we will turn our back on him. All you have... More 

Paris, Île-de-France, France
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We chose this hotel because we thought it would be closer to the beach. We were wrong: the hotel is very far from the beach but very close to the port and to the city center. In plus, if you decide to rent a car to discover Crete, it's the perfect place to stay! In plus, you have a free... More 

Was this review helpful? Yes
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Mrs Anca, the closest sandy beach is 2.1 km away from the hotel, this is translated into 20 minutes on foot. It is the same distance with the center, but you go on the west side. Of course if you rent a car, you have the option to go on hundreds of beaches that our beautiful island has. We... More 

Level Contributor
163 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Friendly and competent team. Clean rooms , good equipped , great location , good breakfast. Everything u need I will find around . Highly recommended hotel. Would like to return. Only bad part, the rooms located to the street are noisy by open windows . Close them and u r fine

Was this review helpful? Yes
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Mr Ziegler, we can not express enough our thankfulness about your nice words. Moments like make you understand that the tourism business is not just a work. It is a precious service that makes people happy. When our guests are happy, we are proud and we receive from you the power to make even more people happy. Have a... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 20, 2015

We had the pleasure of staying in this hotel for 4 nights in a comfort double room (with a bath). The staff were really welcoming and friendly every day. The location was good for travelling within Heraklion and getting out of town too. Breakfast every morning was on the top floor with good views. We wouldn't hesitate in booking this... More 

Was this review helpful? Yes 1
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Mr Harry, allow me to express my sincere thankfulness about this review. The Cretan hospitality is our legacy and we are really proud when our guests are satisfied. All our departments work tirelessly in order to arrive in this result. We will be proud to welcome you again if the way brings you in the future to our island.... More 

Bergen, Norway
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed July 19, 2015

Our family went on vacation to Crete, and we decided we'd take a short trip to Iraklion and therefore needed some place to stay. The Castello City Hotel was close to the city center, just outside the old city wall - we were just about 10 minutes walk away from the places we wanted to go (15 minutes or so... More 

Was this review helpful? Yes
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Mr Bohrnag, thank you for your stay and the nice words about the hotel. We are sorry about the bathroom, somebody must have thrown something down the sink and the pipes got blocked. This was solved on the spot. I wish we knew earlier about the extra bed, we could bring an extra mattress in order for your child... More 

Geneva, Switzerland
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 5, 2015

The staff and their first-class customer service are an asset to this hotel. The superior room I was allocated was large and clean throughout my stay. Breakfast was generous and very tasty. Breath-taking views of the ocean/port from the balcony bar. There are plenty of shops on the doorstep or the main city centre is 10 minute walk or buses... More 

Was this review helpful? Yes
Castello_Manager, Γενικός Διευθυντής at Castello City Hotel, responded to this review

Dear Mr Chris Sailos, on behalf of the personnel of Castello City Hotel, please allow me to express our sincere gratitude for this astonishing review. You made us feel really proud with your nice words and we are obliged to try even harder in order to achieve an even better level of service. Thank you for your support. Greetings from... More 

London, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed July 4, 2015

I had a 'superior room'. The double bed and bathroom were fine. The t.V. was an old fasioned type. The balcony door was hard to open and the balcony itself had not table and chairs and was not very inviting. There was no kettle in the room which would have been nice. The fruit and bottle of wine was a... More 

Was this review helpful? Yes
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Mr Mike, thank you for your review, your opinion is very important and we will take it under serious consideration. we are happy that you liked the room and the bathroom, about the TV and the balcony we will try to improve them. There was kettle in the room, we put it together with the fruit. Thank you for... More 

Brisbane, Australia
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed June 25, 2015

The staff at the hotel very extremely friendly and helpful. They helped with tips on excursions and even put some videos and photos on a usb stick for us. It is easy to get to from the airport. The bus no 84 stopped very close to the hotel. Most buses came past that area. I would recommend the hotel to... More 

Was this review helpful? Yes
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Monismith, thank you for your appreciation, we are really proud that you wrote such nice words about our hotel. We are here 24 hours in order to help and inform you about all the memorable places of our island. And as you have seen, there are a lot. We wish you a nice day, you certainly made our day... More 

NW UK
Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed June 17, 2015

Very attentive staff, scrupulously clean room, with a fridge and en suite bathroom and a good location by the city wall. The top floor bar was great for drinks in the evening and a wonderful breakfast before we left the next morning. There was even a follow-up e-mail to check that all was well.

Was this review helpful? Yes 1
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Madam, allow us to express our sincere gratitude for your review, it is really our top priority the satisfaction of our guests. We will also inform our staff in order to make them feel proud. Your positive reinforcement is pushing us to be more demanding with our offering services. Thank you for being with us, we wish all the... More 

Komotini, Greece
Level Contributor
71 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed June 10, 2015

Our staying was very pleasant. The hotel was very clean and the view was spectacular. It is a quiet hotel near to the center. The staff was very friendly. A bus station is located to the opposite street.

Was this review helpful? Yes 1
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Evi, we are grateful for your review, it is true that we are trying daily our best in order to keep up with the needs and the happiness of our guests. In Castello City Hotel you are our guests, you are not just clients. We care about your opinion and your words matter to us. Thank you for your... More 

Questions? Get answers from hotel staff and past guests. Ask a question

55 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (36)
Viewed
Room/suite (9)
Viewed
Hotel & grounds (3)
Viewed
Bathroom (2)
Viewed
View from room (2)
Viewed
Dining (2)
Viewed
Business center/function rooms (1)
Viewed
Other (17)

Management photos: Courtesy of the property manager

Viewed
All management photos (19)
Viewed
Hotel & grounds (6)
Viewed
Dining (4)
Viewed
Room/suite (8)
Viewed
Bathroom (1)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Heraklion hotels
0.3 mi away
Iraklion Hotel
Iraklion Hotel
#14 of 61 in Heraklion
4.0 of 5 stars 151 reviews
0.6 mi away
Atrion Hotel
Atrion Hotel
#8 of 61 in Heraklion
4.0 of 5 stars 289 reviews
0.5 mi away
Hotel Olympic
Hotel Olympic
#34 of 61 in Heraklion
3.5 of 5 stars 101 reviews
Show Prices
Show Prices
Show Prices
0.6 mi away
Kastro Hotel
Kastro Hotel
#7 of 61 in Heraklion
4.0 of 5 stars 343 reviews
0.5 mi away
Life Boutique Hotel
Life Boutique Hotel
#31 of 61 in Heraklion
3.5 of 5 stars 55 reviews
0.7 mi away
Kronos Hotel
Kronos Hotel
#13 of 61 in Heraklion
4.0 of 5 stars 357 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay