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All 61 Heraklion hotels

Castello City Hotel

3.0 of 5 Hotel   |   62 Martyron 1, Avenue, Heraklion, Crete 713 04, Greece
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Castello City Hotel

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Ranked #22 of 61 hotels in Heraklion
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113 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
Maidenhead, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

Very basic hotel, suffering from underinvestment with rock hard beds, and incredibly noisey from the road noise (not the expected easter celebrations). Our family room seemed to be just a normal room with 2 extra beds wedged into it. The hotel is well located, and with a great view from the top floor, but we were happy that we only... More

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19 reviews 19 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed October 11, 2013

59 eur for a double room with breakfast (nothing special-just the beatiful view) is a good price.location OK, you reach by walk the old city, but still alone I woul call a taxi to go there.Rooms are big, renovated (still a had a feeling it was in 2000) but so noisy, that it is not possibile to sleep!!!!!!!! The bathroom... More

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Palm Beach, Florida
Senior Contributor
37 reviews 37 reviews
24 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed October 8, 2013

I was with a group and they were expecting us however upon entry to the hotel we were not warmly greeted. The receptionist was extremely rude to all of us. As the tour leader I kept trying to take over and expedite the check in process but she did wanted to delay things and was in nom way helpful, There... More

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CastelloManagement, Manager at Castello City Hotel, responded to this review

Dear Madam, We thank you for your stay in Castello City Hotel. It was an honour for us to accommodate you and your group. First, and most importantly, we wish to apologize for any inconvenience caused. The hotel management has read your review carefully and started a full investigation to find out what went wrong. In reply to your complaints,... More

Copenhagen, Denmark
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 3, 2013

Good value hotel. 15 min walk from the port and less to the key museums. My rooms was clean, comfortable and quiet but was very dated. They are renovating though so I know some of the rooms have already been updated. Friendly staff on reception. The key plus is the restaurant - located on the rook (5th floor) with great... More

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Senior Contributor
44 reviews 44 reviews
44 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed September 3, 2013

This place is a basic city hotel, not too far from the port by taxi. However, you can walk to the centre of town easily. The single room was tiny and a bit depressing. When I complained about it and the fact the air conditioner didn't work I was moved to a better room without extra charge. The best thing... More

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Godalming, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 18, 2013

Very efficient and helpful manager. Friendly staff. Rooms basic, but sleep well. Good value. Fantastic restaurant, but wait could be long. the restaurant os on the top floor with a fantastic terrace were to relax whilst waiting for your food. Nice breakfast. Luggage holder room. Taxi rank opposite the hotel. Central.

Was this review helpful? Yes 1
Corfu, Greece
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 11, 2013

We stayed there for one night and used this hotel as a starting point to visit Heraklion town and Knossos Palace before exploring the rest of the island. Breakfast is equal to a 4 star hotel, great variety! Astonishing views from the top floor. Very polite and helpful staff. Central location. Thoroughly enjoyed the offer (included in the room rate)... More

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Kos, Greece
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 7, 2013

Apart from the great location, if someone wishes to be close to the heart of a town, with a view combining a bustling heraklion & the sea harbour, i cannot think of any other atributes of this hotel. Refurbishing etc was going on, making my mornings start with a hammer sound at ungodly hrs. The service and breakfast was poor... More

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Lanzarote, Spain
15 reviews 15 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 13, 2013

We stopped here only one night, as we where catching a flight back to Italy from Crete after island hopping for about 2 weeks. Heraklion itself hasn't much to offer and is a bit of a let-down, especially if comparing with other islands port bases. We where considering the option of finding accomodation close to the port thus saving the... More

Was this review helpful? Yes 2
16 reviews 16 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed June 25, 2013 via mobile

Our room faced the busy road and we heard people/traffic throughout the night. The "double bed" was two single beds pushed together, and kept slipping apart. One small, thin pillow per bed. Blankets with cigarette burns. Inadequate shower curtain that allowed water to spray the bathroom. The quality of the food for breakfast was poor. The only redeeming feature of... More

Was this review helpful? Yes 2

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Additional Information about Castello City Hotel

Also Known As:
Hotel Castello City
Castello City Heraklion
Castello City Hotel Crete/Heraklion
Address: 62 Martyron 1, Avenue, Heraklion, Crete 713 04, Greece
Location: Greece > Crete > Heraklion Prefecture > Heraklion
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #22 of 61 hotels in Heraklion
Price Range (Based on Average Rates): $
Hotel Class:3 star — Castello City Hotel 3*
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