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All 61 Heraklion hotels

Castello City Hotel

3.0 of 5 Hotel   |   1, 62 Martyron Avenue, Heraklion, Crete 713 04, Greece
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Castello City Hotel
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Ranked #21 of 61 hotels in Heraklion
A recent review
3 of 5 stars reviewed 4 weeks ago
Gordy D Victoria, Canada
  • Reviews (127)
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127 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
Victoria, Canada
11 reviews 11 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I had a great time in Heraklion, and the Castello City Hotel was a decent choice to stay at. The bed was hard, but the Wi-Fi was good. The rooms were complete, though the shower was small. Finally it is close to a major intersection, but a 15 minute walk from the downtown core. The highlight was the restaurant- the... More

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1 review
4 of 5 stars Reviewed June 2, 2014

Very good hotel, close enough to downtown and with a very nice bar which offers a welcome drink. Rooms are a bit small, but nice and clean. Breakfast is also very good. Highlight: Giannis, the bartender, just AWESOME!

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5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 6, 2014

Great hotel, on walking distance from the citycenter but also shops, restaurants, etc. just around the corner. Very nice room with enough space for 3 people and good reception of free WiFi. Excellent service from the friendly staff. On the fifth floor is a bar (reasonable prices) with a beautiful view from the rooftop. Here is also the restaurant where... More

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Maidenhead, United Kingdom
4 reviews 4 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed April 21, 2014

Very basic hotel, suffering from underinvestment with rock hard beds, and incredibly noisey from the road noise (not the expected easter celebrations). Our family room seemed to be just a normal room with 2 extra beds wedged into it. The hotel is well located, and with a great view from the top floor, but we were happy that we only... More

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20 reviews 20 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed October 11, 2013

59 eur for a double room with breakfast (nothing special-just the beatiful view) is a good price.location OK, you reach by walk the old city, but still alone I woul call a taxi to go there.Rooms are big, renovated (still a had a feeling it was in 2000) but so noisy, that it is not possibile to sleep!!!!!!!! The bathroom... More

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Palm Beach, Florida
Senior Contributor
37 reviews 37 reviews
24 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed October 8, 2013

I was with a group and they were expecting us however upon entry to the hotel we were not warmly greeted. The receptionist was extremely rude to all of us. As the tour leader I kept trying to take over and expedite the check in process but she did wanted to delay things and was in nom way helpful, There... More

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CastelloManagement, Manager at Castello City Hotel, responded to this review

Dear Madam, We thank you for your stay in Castello City Hotel. It was an honour for us to accommodate you and your group. First, and most importantly, we wish to apologize for any inconvenience caused. The hotel management has read your review carefully and started a full investigation to find out what went wrong. In reply to your complaints,... More

Copenhagen, Denmark
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 3, 2013

Good value hotel. 15 min walk from the port and less to the key museums. My rooms was clean, comfortable and quiet but was very dated. They are renovating though so I know some of the rooms have already been updated. Friendly staff on reception. The key plus is the restaurant - located on the rook (5th floor) with great... More

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Senior Contributor
44 reviews 44 reviews
44 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed September 3, 2013

This place is a basic city hotel, not too far from the port by taxi. However, you can walk to the centre of town easily. The single room was tiny and a bit depressing. When I complained about it and the fact the air conditioner didn't work I was moved to a better room without extra charge. The best thing... More

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Godalming, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 18, 2013

Very efficient and helpful manager. Friendly staff. Rooms basic, but sleep well. Good value. Fantastic restaurant, but wait could be long. the restaurant os on the top floor with a fantastic terrace were to relax whilst waiting for your food. Nice breakfast. Luggage holder room. Taxi rank opposite the hotel. Central.

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Corfu, Greece
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 11, 2013

We stayed there for one night and used this hotel as a starting point to visit Heraklion town and Knossos Palace before exploring the rest of the island. Breakfast is equal to a 4 star hotel, great variety! Astonishing views from the top floor. Very polite and helpful staff. Central location. Thoroughly enjoyed the offer (included in the room rate)... More

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Additional Information about Castello City Hotel

Address: 1, 62 Martyron Avenue, Heraklion, Crete 713 04, Greece
Location: Greece > Crete > Heraklion Prefecture > Heraklion
Price Range (Based on Average Rates): $
Hotel Class:3 star — Castello City Hotel 3*
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Also Known As:
Hotel Castello City
Castello City Heraklion
Castello City Hotel Crete/Heraklion

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Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Situated by the ancient Pantokrator Gate, Castello City Hotel is just a short walk from Heraklion beach. It offers views of the sea, the old city, and the Venetian walls, and year-round accommodation in elegant rooms with free WiFi. Castello City Hotel's air-conditioned rooms are spacious with soundproofed windows, TV, mini fridge and safe. Open-plan family rooms are also available. Greek buffet-style breakfast is served daily with coffee or tea. For those who arrive early in the morning, a complimentary breakfast is served. At night, you can enjoy your drinks, the first one for free, at the Fifth Floor, lounge cafe bar and a la carte restaurant, while enjoying the views of the sea, the Venetian walls and the old city. Castello City Hotel is located close to the town center, next to bus and taxi stations, and with easy access to the airport and port. Castello City's 24-hour reception staff can arrange personalized service, including excursions and car, motorbike or bicycle rentals. Early check-in and late check-out is possible. A free 24-hour private indoor parking can be found 200 metres away from the hotel. ... more   less 
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