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Castello City Hotel

GreenLeadersSilver level
1, 62 Martyron Avenue, Heraklion, Crete 713 04, Greece
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177 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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  • All months
    (177)
  • Mar-May only
    (45)
  • Jun-Aug only
    (89)
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    (23)
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    (20)
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1 review
5 of 5 stars Reviewed 1 week ago

We had the pleasure of staying in this hotel for 4 nights in a comfort double room (with a bath). The staff were really welcoming and friendly every day. The location was good for travelling within Heraklion and getting out of town too. Breakfast every morning was on the top floor with good views. We wouldn't hesitate in booking this... More 

Was this review helpful? Yes
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Mr Harry, allow me to express my sincere thankfulness about this review. The Cretan hospitality is our legacy and we are really proud when our guests are satisfied. All our departments work tirelessly in order to arrive in this result. We will be proud to welcome you again if the way brings you in the future to our island.... More 

Bergen, Norway
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Our family went on vacation to Crete, and we decided we'd take a short trip to Iraklion and therefore needed some place to stay. The Castello City Hotel was close to the city center, just outside the old city wall - we were just about 10 minutes walk away from the places we wanted to go (15 minutes or so... More 

Was this review helpful? Yes
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Mr Bohrnag, thank you for your stay and the nice words about the hotel. We are sorry about the bathroom, somebody must have thrown something down the sink and the pipes got blocked. This was solved on the spot. I wish we knew earlier about the extra bed, we could bring an extra mattress in order for your child... More 

Geneva, Switzerland
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The staff and their first-class customer service are an asset to this hotel. The superior room I was allocated was large and clean throughout my stay. Breakfast was generous and very tasty. Breath-taking views of the ocean/port from the balcony bar. There are plenty of shops on the doorstep or the main city centre is 10 minute walk or buses... More 

Was this review helpful? Yes
Castello_Manager, Γενικός Διευθυντής at Castello City Hotel, responded to this review

Dear Mr Chris Sailos, on behalf of the personnel of Castello City Hotel, please allow me to express our sincere gratitude for this astonishing review. You made us feel really proud with your nice words and we are obliged to try even harder in order to achieve an even better level of service. Thank you for your support. Greetings from... More 

London, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I had a 'superior room'. The double bed and bathroom were fine. The t.V. was an old fasioned type. The balcony door was hard to open and the balcony itself had not table and chairs and was not very inviting. There was no kettle in the room which would have been nice. The fruit and bottle of wine was a... More 

Was this review helpful? Yes
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Mr Mike, thank you for your review, your opinion is very important and we will take it under serious consideration. we are happy that you liked the room and the bathroom, about the TV and the balcony we will try to improve them. There was kettle in the room, we put it together with the fruit. Thank you for... More 

Brisbane, Australia
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The staff at the hotel very extremely friendly and helpful. They helped with tips on excursions and even put some videos and photos on a usb stick for us. It is easy to get to from the airport. The bus no 84 stopped very close to the hotel. Most buses came past that area. I would recommend the hotel to... More 

Was this review helpful? Yes
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Monismith, thank you for your appreciation, we are really proud that you wrote such nice words about our hotel. We are here 24 hours in order to help and inform you about all the memorable places of our island. And as you have seen, there are a lot. We wish you a nice day, you certainly made our day... More 

NW UK
Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed June 17, 2015

Very attentive staff, scrupulously clean room, with a fridge and en suite bathroom and a good location by the city wall. The top floor bar was great for drinks in the evening and a wonderful breakfast before we left the next morning. There was even a follow-up e-mail to check that all was well.

Was this review helpful? Yes
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Madam, allow us to express our sincere gratitude for your review, it is really our top priority the satisfaction of our guests. We will also inform our staff in order to make them feel proud. Your positive reinforcement is pushing us to be more demanding with our offering services. Thank you for being with us, we wish all the... More 

Komotini, Greece
Level Contributor
67 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed June 10, 2015

Our staying was very pleasant. The hotel was very clean and the view was spectacular. It is a quiet hotel near to the center. The staff was very friendly. A bus station is located to the opposite street.

Was this review helpful? Yes
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Evi, we are grateful for your review, it is true that we are trying daily our best in order to keep up with the needs and the happiness of our guests. In Castello City Hotel you are our guests, you are not just clients. We care about your opinion and your words matter to us. Thank you for your... More 

Limassol
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 31, 2015

very friendly and helpful staff . The manager was very helpful in answering all our queries prior to arriving. Breakfast at the roof top restaurant was varied daily with plenty choice of warm and cold food. Excelent view from the rooftop restaurant. Rooms were clean and with sea view and old city wall. The bus and taxi staions were very... More 

Was this review helpful? Yes
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Peter, on behalf of the staff, let me express our sincere appreciation for your kind review. By treating our guests in the right way, we feel that we accomplish our goal. This goal is to have satisfied the peolpe that choose us for their stay.We will keep on trying, the moe satisfied our guests are, the more effort we... More 

mumbai
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 24, 2015

The hotel in all respects is just about okay. It is a 15 minute walk from the centre. And most of the places to see in the city are within walking distance from the hotel. The hotel itself us very basic. The toilet looks and feels like the toilets in trains. The room is small. There is a desolate restaurant... More 

Was this review helpful? Yes
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear deepitipanda19, thank you for your review, we respect everybody's opinion and we are trying to improve ourselves through your written speech. The truth in your review is that is a little bit confusing. At first you write that is just about ok, this means that you had a positive opinion and finally you write that people should find someplace... More 

Oxford
Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 stars Reviewed May 7, 2015

I've stayed at a few Heraklion hotels, but this has to be the best so far! The staff were so friendly and helpful (even when busy), the room was large and very clean, and my bed was particularly comfortable. I opted out of breakfast when I booked, and was pleasantly surprised to be given a voucher for a free drink... More 

Was this review helpful? Yes
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear stormswept, there are no words that can express how proud are we when we read such reviews. It is truly inspiring and is leading us into even stronger effort for our guests. We do not have clients, we have guests that are important to us. We are sorry about the noise, this is the reason that we put new... More 

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