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Castello City Hotel

GreenLeadersSilver level
1, 62 Martyron Avenue, Heraklion, Crete 713 04, Greece
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Castello City Hotel
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163 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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English first
  • All months
    (163)
  • Mar-May only
    (45)
  • Jun-Aug only
    (75)
  • Sep-Nov only
    (23)
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Brisbane, Australia
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The staff at the hotel very extremely friendly and helpful. They helped with tips on excursions and even put some videos and photos on a usb stick for us. It is easy to get to from the airport. The bus no 84 stopped very close to the hotel. Most buses came past that area. I would recommend the hotel to... More 

Was this review helpful? Yes
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Monismith, thank you for your appreciation, we are really proud that you wrote such nice words about our hotel. We are here 24 hours in order to help and inform you about all the memorable places of our island. And as you have seen, there are a lot. We wish you a nice day, you certainly made our day... More 

NW UK
Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very attentive staff, scrupulously clean room, with a fridge and en suite bathroom and a good location by the city wall. The top floor bar was great for drinks in the evening and a wonderful breakfast before we left the next morning. There was even a follow-up e-mail to check that all was well.

Was this review helpful? Yes
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Madam, allow us to express our sincere gratitude for your review, it is really our top priority the satisfaction of our guests. We will also inform our staff in order to make them feel proud. Your positive reinforcement is pushing us to be more demanding with our offering services. Thank you for being with us, we wish all the... More 

Komotini, Greece
Level Contributor
65 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our staying was very pleasant. The hotel was very clean and the view was spectacular. It is a quiet hotel near to the center. The staff was very friendly. A bus station is located to the opposite street.

Was this review helpful? Yes
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Evi, we are grateful for your review, it is true that we are trying daily our best in order to keep up with the needs and the happiness of our guests. In Castello City Hotel you are our guests, you are not just clients. We care about your opinion and your words matter to us. Thank you for your... More 

Limassol
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

very friendly and helpful staff . The manager was very helpful in answering all our queries prior to arriving. Breakfast at the roof top restaurant was varied daily with plenty choice of warm and cold food. Excelent view from the rooftop restaurant. Rooms were clean and with sea view and old city wall. The bus and taxi staions were very... More 

Was this review helpful? Yes
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Peter, on behalf of the staff, let me express our sincere appreciation for your kind review. By treating our guests in the right way, we feel that we accomplish our goal. This goal is to have satisfied the peolpe that choose us for their stay.We will keep on trying, the moe satisfied our guests are, the more effort we... More 

mumbai
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 24, 2015

The hotel in all respects is just about okay. It is a 15 minute walk from the centre. And most of the places to see in the city are within walking distance from the hotel. The hotel itself us very basic. The toilet looks and feels like the toilets in trains. The room is small. There is a desolate restaurant... More 

Was this review helpful? Yes
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear deepitipanda19, thank you for your review, we respect everybody's opinion and we are trying to improve ourselves through your written speech. The truth in your review is that is a little bit confusing. At first you write that is just about ok, this means that you had a positive opinion and finally you write that people should find someplace... More 

Oxford
Level Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 stars Reviewed May 7, 2015

I've stayed at a few Heraklion hotels, but this has to be the best so far! The staff were so friendly and helpful (even when busy), the room was large and very clean, and my bed was particularly comfortable. I opted out of breakfast when I booked, and was pleasantly surprised to be given a voucher for a free drink... More 

Was this review helpful? Yes
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear stormswept, there are no words that can express how proud are we when we read such reviews. It is truly inspiring and is leading us into even stronger effort for our guests. We do not have clients, we have guests that are important to us. We are sorry about the noise, this is the reason that we put new... More 

Tauranga, New Zealand
1 review
4 of 5 stars Reviewed May 6, 2015

We stayed for 2 days in early April. Staff were so helpful (as we didn't speak the language). We left for a couple of days to see the rest of Crete. We returned to the Castello after our ferry to Santarini was cancelled (9am) . They welcomed us straight into a room ( no extra charge for early check in)... More 

Was this review helpful? Yes
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Mentawaiacc, on behalf of the personnel, we express our sincere gratitude about your inspiring words. They give us the power to be even better and try even harder. The early check in upon availability is of course without charge because we want the best for our guests. We want you to feel at home. Greetings to New Zealand More 

Beirut
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 30, 2015

A 10 min walk from the center and near the bus station. The room was spacious but noisy; we heard people/traffic throughout the night. Uncomfortable bed, thin pillow. Small bathroom. Inadequate shower curtain that allowed water to spray the bathroom. Average quality of food and breakfast variety.

Was this review helpful? Yes
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Mrs Nadou, thank you for your review, we always want to hear the opinion of our guests. We are sorry that you found the bathroom and the bed incomfortable, we have a variety of rooms, some with shower and some with bathtub for all the demandings. So, we are expecting you the next time to host you in a... More 

Mykonos, Greece
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed March 22, 2015

This hotel is situated in a very beautiful area ,named Hanioporta.I stayed there unfortunately only 5 days-from 12th until 17th of March.I had a very good time there.The hotel is situated very close to the center of Heraklion.Only 10 minutes walking from the central squares and the central shopping streets.Also is very close to the coast road of Heraklion and... More 

Was this review helpful? Yes
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Mrs Margaret, your nice words are truly inspiring! Thank you for choosing Castello City, it was a really big honor to welcome and host you in our hotel. We honestly want to receive your positive reinforcement as a power that will lead us to go even further, to be even better, in order this experience that we will achieve... More 

Komotini, Greece
Level Contributor
65 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed March 3, 2015

Our staying in the particular hotel was very good. The staff was friendly and willing to help. The room was simple and beautiful and the sheets were clean. Generally there were signs of dirt both in the bathroom and the room and I think that a renovation would be a good idea. The area around the hotel is not that... More 

Was this review helpful? Yes
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Mrs Evi D, it was an honour hosting you at Castello City Hotel and thank you for your kind words. We are really sorry that the cleaning sfaff missed some small spots in the cleaning procedure, the training and evolving of our personnel is daily and improving. Concerning your idea about rennovation, we already have started two years ago,... More 

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