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Castello City Hotel

GreenLeadersSilver level
1, 62 Martyron Avenue, Heraklion, Crete 713 04, Greece
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Castello City Hotel
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Castello City Hotel
Castello City Hotel
Castello City Hotel
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156 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Oxford
Top Contributor
51 reviews 51 reviews
18 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I've stayed at a few Heraklion hotels, but this has to be the best so far! The staff were so friendly and helpful (even when busy), the room was large and very clean, and my bed was particularly comfortable. I opted out of breakfast when I booked, and was pleasantly surprised to be given a voucher for a free drink... More 

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Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear stormswept, there are no words that can express how proud are we when we read such reviews. It is truly inspiring and is leading us into even stronger effort for our guests. We do not have clients, we have guests that are important to us. We are sorry about the noise, this is the reason that we put new... More 

Tauranga, New Zealand
1 review
4 of 5 stars Reviewed 2 weeks ago

We stayed for 2 days in early April. Staff were so helpful (as we didn't speak the language). We left for a couple of days to see the rest of Crete. We returned to the Castello after our ferry to Santarini was cancelled (9am) . They welcomed us straight into a room ( no extra charge for early check in)... More 

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Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Mentawaiacc, on behalf of the personnel, we express our sincere gratitude about your inspiring words. They give us the power to be even better and try even harder. The early check in upon availability is of course without charge because we want the best for our guests. We want you to feel at home. Greetings to New Zealand More 

Beirut
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

A 10 min walk from the center and near the bus station. The room was spacious but noisy; we heard people/traffic throughout the night. Uncomfortable bed, thin pillow. Small bathroom. Inadequate shower curtain that allowed water to spray the bathroom. Average quality of food and breakfast variety.

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Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Mrs Nadou, thank you for your review, we always want to hear the opinion of our guests. We are sorry that you found the bathroom and the bed incomfortable, we have a variety of rooms, some with shower and some with bathtub for all the demandings. So, we are expecting you the next time to host you in a... More 

Mykonos, Greece
Reviewer
5 reviews 5 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 22, 2015

This hotel is situated in a very beautiful area ,named Hanioporta.I stayed there unfortunately only 5 days-from 12th until 17th of March.I had a very good time there.The hotel is situated very close to the center of Heraklion.Only 10 minutes walking from the central squares and the central shopping streets.Also is very close to the coast road of Heraklion and... More 

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Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Mrs Margaret, your nice words are truly inspiring! Thank you for choosing Castello City, it was a really big honor to welcome and host you in our hotel. We honestly want to receive your positive reinforcement as a power that will lead us to go even further, to be even better, in order this experience that we will achieve... More 

Komotini, Greece
Top Contributor
63 reviews 63 reviews
29 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed March 3, 2015

Our staying in the particular hotel was very good. The staff was friendly and willing to help. The room was simple and beautiful and the sheets were clean. Generally there were signs of dirt both in the bathroom and the room and I think that a renovation would be a good idea. The area around the hotel is not that... More 

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Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Mrs Evi D, it was an honour hosting you at Castello City Hotel and thank you for your kind words. We are really sorry that the cleaning sfaff missed some small spots in the cleaning procedure, the training and evolving of our personnel is daily and improving. Concerning your idea about rennovation, we already have started two years ago,... More 

London
Top Contributor
73 reviews 73 reviews
38 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed February 3, 2015

This hotel is about a 15 minute walk from the city centre. The room I had was clean and comfortable. The breakfast is really amazing, with a large selection of hot foods to choose from on the menu that are cooked as you order them and for €6 per day, it really is fantastic value for money. I would definitely... More 

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Athens
Contributor
14 reviews 14 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 28, 2014 via mobile

The room is a good size and electrical appliances work by plugging in the room key. There is an air conditioning split unit for heating and cooling. My room had not much if a view, but I did not mind as I did not spend a lot of time in it. The price per night was very reasonable. Breakfast is... More 

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Senior Contributor
22 reviews 22 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 13, 2014

It's only a 15 minute walk to the main town center, we found it provided value for money. Basic accommodation, nothing fancy. Rooms appeared clean, beds were o.k. We had a balcony overlooking the street, happy that the doors were double glazed as we hardly heard any noise during the night, however when we opened them in the morning, the... More 

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Ovar, Portugal
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 14, 2014

We stayed in Castello City for 3 nights, during or trip to Crete. When we first checked in, we were pretty disappointed with the room they set us in, because its only balcony was directed towards the middle of the building, an ugly view that consisted in a wall and a series of AC exhaust machines. We asked Maria, the... More 

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Frankfurt, Germany
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 13, 2014

we spend 3 days at Castello and other than the fact that its location is good an the staff were kind can´t think of other positive points. Rooms look old, the one we had had a view of a wall and it was dark. It´s cheap but our next time in Heraclion we´ll try another hotel for sure

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