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Castello City Hotel

GreenLeadersSilver level
1, 62 Martyron Avenue, Heraklion, Crete 713 04, Greece
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1 room 1 adult
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Castello City Hotel
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224 Reviews from our TripAdvisor Community

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Level Contributor
107 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a great stay at the Castello City, staff were very friendly & helpful. Our rooms were clean, comfortable and the bathroom very large. Aircondition worked a treat. Breakfast was very varied & very filling with everything fresh & homemade, no packaged marmelades etc. The views from rooftop bar/restaurant were superb.

Helpful?
Thank Peter K
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Mr Peter, We are truly thankful for this nice review, your words are kind and inspiring. We always do our best in order to keep you satisfied. You are more than welcome to visit us again, we are always at your disposal. Thank you for your stay. Gretings from Crete, Andreas Fotakis, Hotel Manager More 

Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed December 9, 2015 via mobile

Stayed in this lovely hotel in November 2015, and as advertised the hotel is located close to the town centre and a good base for exploring the city. Great hotel, location, style, service, rooms, free wi-fi, free safe, Greek buffet breakfast and great value for money. All the staff were extremely helpful, especially Stefan who upgraded my room from a... More 

Helpful?
Thank AngelaSeager
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Mrs Angela, we really appreciate your nice review cocnerning our hotel and especially concerning our staff. The satisfaction that we are receiving from the positive reviews of our guests cannot be compared with anything else, the feeling is unique. We wish all the best to you and remember that in Castello City we have a saying:"once a guest, always... More 

Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed December 6, 2015 via mobile

castello city was an excellent choice to stay in the city, 10-15 minutes walk to lion square up a busy shopping street so quite central. great room, modern, clean and comfortable. nice restaurant and lounge and staff that were really helpful and pleasant

Helpful?
Thank Pip C
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Pip C, It is really a big honor to receive such nice reviews. We believe that the recognition from your side is what is making us want to be even better, giving us the power to continue offering our service. Thank you for your support, Greetings from Crete More 

Sainte-Therese, Canada
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 6, 2015

good location next to bus station B But 20 minutes walk to the town centre and another 10 to the port.Breakfast was very good with lots of choice.Staff were very friendly and helpful. Common areas like the lobby and restaurant clean and comfortable. Nice view from the restaurant. Coming from North America we are used to a much bigger shower... More 

Helpful?
Thank mjt20122012
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Sir, we appreciate your nice words about the location, the staff and the breakfast. It is true that the only part not renovated was the bathrooms but we have already started the renovation and at the end of it we will have bathrooms eqals (not to say better) to a five star hotel. As soon as the renovation finishes,... More 

Aberdeen, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed November 3, 2015

We stayed in Castello city hotel for one night but could not fault it. We arrived late at night and staff were very helpful with sorting out the parking and recommending us where to go to have dinner. We also got upgraded to a bigger room which was a nice surprise. The rooms were very clean and well designed. The... More 

Helpful?
Thank Alise G
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Mrs Alise, it is really a big honor to read such reviews, we are really proud that you enjoyed your vacation here. The restaurant is indeed a place to remember. The rooftop is offering an unforgettable view but it was not enough for us. We needed to complete the experience by adding a rich braekfast and a five star... More 

Regensburg, Germany
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed October 30, 2015

The hotel is central,. In max 15min on foot you are in the center of Heraklion. The rooms were nice and clean. I was a little bit dissapointed from the bathroom but it was clean. The breakfast was very good and the room is on the 5th floor with a nice view. I didn't have time to visit the bar.... More 

Helpful?
Thank Zaira K
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Mrs Zaira, thank you for your stay and for your nice words about the location, the cleanliness. We are sorry that you were disappointed from the bathroom, this is what we are fixing now, the renovation is starting in a few days. The next time that you will visit us, you must find time for our bar, it is... More 

Basingstoke, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed October 27, 2015

This hotel is strategically located just outside the Venetian Walls. 20 - 25 minutes walk to go through town centre to the harbour area or to the Heraklion museum. Shops, minimarket, bars are nearby. 10 minutes walk there is a Carrefour or a Lidl. The town centre is just walking distance restaurants, bars are open until very late. Toiletries and... More 

Helpful?
Thank LuReview
Castello_Manager, Γενικός Διευθυντής at Castello City Hotel, responded to this review

Dear Mr LuReview, On behalf of the personnel, please allow me to express our sincere gratitude for your inspiring words. The Cretan hospitality has always been world famous through the ages and we are no exception due to the fact that it is a part of our heritage. We always listen carefully to what our guests have to say and... More 

Grimsby, United Kingdom
2 reviews
4 of 5 stars Reviewed October 24, 2015

Stayed for 5 nights whilst my wife was in a local hospital and then recovering waiting for a flight home, hotel is in a good location close to the town centre, rooms are a little basic but are comfortable with good views from the higher floors. Breakfast is very good with plenty of choice and served in the top floor... More 

Helpful?
Thank DK1902
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Sir, first of all, we wish all the best for you and your wife, we hope that she has fully recovered and you will not have to visit hospitals for a very long time. Concerning your review, we really appreciate your nice words about the hotel and the personnel, our goal is to create nice memories to the guests... More 

Accrington, United Kingdom
Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed October 10, 2015 via mobile

Superb staff throughout especially the bar and restaurant. Good quality rooms. Nice balcony. Beautiful bar/breakfast area with a really nice view. There can be some traffic noise but we loved this hotel. Top tip: sit on the balcony and watch the Greeks try and negotiate the New roundabout for free entertainment. We will be back if we go to iraklio... More 

Helpful?
1 Thank thelw d
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Sir / Madam, please allow us to express our thankfulness about your nice and inspiring words. It is true that the personnel has the heritage of hospitality, these people are always willing to offer their service in order to make your accomodation an enjoyable one. The Greek drivers are steamy and always angry. I really cannot understand how this... More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 30, 2015

We stayed here for a week, and the staff were friendly and helpful, the rooms are clean, although maybe a little small, and the bar/restaurant on the top floor has a great view. It's only a 10 or 15 minute walk to the centre, and you get to find some great local places on the way to the centre.

Helpful?
Thank Colin G
Castello_Manager, Γενικός Διευθυντής at Castello City Hotel, responded to this review

Dear Mr Colin thank you for your stay and your nice words about the restaurant. It truly offers nice memories the combination of the classy interior, the nice view and the delicious meals. The hotel is indeed located near the center, it is 10 minutes on foot. Greetings from Crete More 

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