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All 63 Heraklion hotels

Castello City Hotel

3.0 of 5 Hotel   |   1, 62 Martyron Avenue, Heraklion, Crete 713 04, Greece
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Ranked #25 of 63 hotels in Heraklion
GreenLeadersSilver level
A recent review
3 of 5 stars reviewed 2 weeks ago
JonPQ Ovar, Portugal
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131 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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English first
Ovar, Portugal
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed in Castello City for 3 nights, during or trip to Crete. When we first checked in, we were pretty disappointed with the room they set us in, because its only balcony was directed towards the middle of the building, an ugly view that consisted in a wall and a series of AC exhaust machines. We asked Maria, the... More

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Frankfurt, Germany
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

we spend 3 days at Castello and other than the fact that its location is good an the staff were kind can´t think of other positive points. Rooms look old, the one we had had a view of a wall and it was dark. It´s cheap but our next time in Heraclion we´ll try another hotel for sure

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Victoria, Canada
12 reviews 12 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 12, 2014

I had a great time in Heraklion, and the Castello City Hotel was a decent choice to stay at. The bed was hard, but the Wi-Fi was good. The rooms were complete, though the shower was small. Finally it is close to a major intersection, but a 15 minute walk from the downtown core. The highlight was the restaurant- the... More

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1 review
4 of 5 stars Reviewed June 2, 2014

Very good hotel, close enough to downtown and with a very nice bar which offers a welcome drink. Rooms are a bit small, but nice and clean. Breakfast is also very good. Highlight: Giannis, the bartender, just AWESOME!

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5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 6, 2014

Great hotel, on walking distance from the citycenter but also shops, restaurants, etc. just around the corner. Very nice room with enough space for 3 people and good reception of free WiFi. Excellent service from the friendly staff. On the fifth floor is a bar (reasonable prices) with a beautiful view from the rooftop. Here is also the restaurant where... More

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Maidenhead, United Kingdom
4 reviews 4 reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed April 21, 2014

Very basic hotel, suffering from underinvestment with rock hard beds, and incredibly noisey from the road noise (not the expected easter celebrations). Our family room seemed to be just a normal room with 2 extra beds wedged into it. The hotel is well located, and with a great view from the top floor, but we were happy that we only... More

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20 reviews 20 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed October 11, 2013

59 eur for a double room with breakfast (nothing special-just the beatiful view) is a good price.location OK, you reach by walk the old city, but still alone I woul call a taxi to go there.Rooms are big, renovated (still a had a feeling it was in 2000) but so noisy, that it is not possibile to sleep!!!!!!!! The bathroom... More

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Palm Beach, Florida
Senior Contributor
37 reviews 37 reviews
24 hotel reviews
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed October 8, 2013

I was with a group and they were expecting us however upon entry to the hotel we were not warmly greeted. The receptionist was extremely rude to all of us. As the tour leader I kept trying to take over and expedite the check in process but she did wanted to delay things and was in nom way helpful, There... More

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CastelloManagement, Manager at Castello City Hotel, responded to this review

Dear Madam, We thank you for your stay in Castello City Hotel. It was an honour for us to accommodate you and your group. First, and most importantly, we wish to apologize for any inconvenience caused. The hotel management has read your review carefully and started a full investigation to find out what went wrong. In reply to your complaints,... More

Copenhagen, Denmark
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 3, 2013

Good value hotel. 15 min walk from the port and less to the key museums. My rooms was clean, comfortable and quiet but was very dated. They are renovating though so I know some of the rooms have already been updated. Friendly staff on reception. The key plus is the restaurant - located on the rook (5th floor) with great... More

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Senior Contributor
44 reviews 44 reviews
44 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed September 3, 2013

This place is a basic city hotel, not too far from the port by taxi. However, you can walk to the centre of town easily. The single room was tiny and a bit depressing. When I complained about it and the fact the air conditioner didn't work I was moved to a better room without extra charge. The best thing... More

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Additional Information about Castello City Hotel

Address: 1, 62 Martyron Avenue, Heraklion, Crete 713 04, Greece
Location: Greece > Crete > Heraklion Prefecture > Heraklion
Price Range (Based on Average Rates): $
Hotel Class:3 star — Castello City Hotel 3*
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Also Known As:
Hotel Castello City
Castello City Heraklion
Castello City Hotel Crete/Heraklion

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Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Airport Transportation
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#1 Green Hotel in Heraklion
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Official Description (provided by the hotel)
Situated by the ancient Pantokrator Gate, Castello City Hotel is just a short walk from Heraklion beach. It offers views of the sea, the old city, and the Venetian walls, and year-round accommodation in elegant rooms with free WiFi. Castello City Hotel's air-conditioned rooms are spacious with soundproofed windows, TV, mini fridge and safe. Open-plan family rooms are also available. Greek buffet-style breakfast is served daily with coffee or tea. For those who arrive early in the morning, a complimentary breakfast is served. At night, you can enjoy your drinks, the first one for free, at the Fifth Floor, lounge cafe bar and a la carte restaurant, while enjoying the views of the sea, the Venetian walls and the old city. Castello City Hotel is located close to the town center, next to bus and taxi stations, and with easy access to the airport and port. Castello City's 24-hour reception staff can arrange personalized service, including excursions and car, motorbike or bicycle rentals. Early check-in and late check-out is possible. A free 24-hour private indoor parking can be found 200 metres away from the hotel. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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