This is a really lovely hotel. The gardens are a delight and the staff coundn't be more helpful. Yes - as in previous reviews the majority of guests are German (who were always pleasant and courteous) and it can be a bit confusing at first to find out what is on, and how to fnd out things you need to...
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Had good holiday here last September (see review of 5 October 2011). However, it's now (May 2012) become a Robinsons Club and far from being the peaceful and relaxing place it used to be it now has daily loud music to midnight and daily "themes" such as people running around dressed as pirates. Abandon any hope of sleep all who...
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Reviewed October 5, 2011
Thank you for the review about the new styled Elounda Bay Palace. The concept of the hotel has changed and the decision to change was based on the reviews and opinions of guests who frequent the hotel and have done for many years. The hotel and its departments and staff are the same. The quality of service is the same...
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Let me start by saying that the hotel kindly gave us an upgrade to a sea view room as it was a birthday treat for my wife.
However, this hotel is now clearly managed by a new company,Robinsons, and it has a massive German bias.
The only information leaflets available in the hotel reception area are written in German, the...
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Thank you for the review you have written as it does give us an opportunity to set the record straight.
The hotel has allotted a certain number of rooms to a German tour operator who has introduced the Well-fit Feel Good concept.
The management of the hotel has not changed but the hotel now offers all guests a full-board plus,...
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Amazing hotel......solo holiday for me so single room.Do we apy more for a smaller room? I think so!!!
The grounds are superb....the pool and beach superb. The indoor pool was lovely. The restaurant and food superb. The breakfasts were particularly lovely as they were on a terrace with beautiful flowers and a wonderful view.
The village of Elounda is pleasant...
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When we arrived at the Elounda Bay Palace, admittedly late afternoon, our suite wasn't available and we were fobbed off with two rooms and a promise of it all getting sorted out in the morning, which to be fair it was. We had a wonderful suite great view and all the elements promised. The food was excellent, not a lot...
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Thank you for taking the time to write a review on Trip Advisor. We are sorry that you did not receive your booked accommodation upon your arrival at the hotel. There were exceptional circumstances at this time involving other guests who were due to depart hence you being accommodated in an alternative for your first night. I sincerely hope, and...
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Excellent resort hotel. Huge choice of rooms and suites all are very nice with a contempory feel but not sparce. The roof top Spa is amazing A great choice of restaurants and bars for drinks - sunsets at the sail in bar are fantastic Service from the staff was of a very high standard
Thank you for writing on Trip Advisor about how you enjoyed your stay with us at the Elounda Bay Palace. It is our aim to provide choice within the luxury of our resort, so that our guests are able to tailor make their experience at the Elounda Bay Palace, to suit all their expectations. There are a variety of accommodation...
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I have visited & stayed at this hotel many times .I have just returned from a few days their.The success of this hotel for me are the staff ... they are all so freindly & really totally awesome.We stayed in bungalow's 74 & 75 ... discreetly private but not over the top price wise. i have noticed reviewers have critised...
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Thank you for writing this report on Trip Advisor. It sums up just the just the atmosphere we try to create for all our guests whilst enjoying the unique surroundings and the Mediterranean setting of the Elounda Bay Palace Hotel. We have passed on your kind words about the various members of staff who were all delighted to have been...
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Holiday started well with v good cold colaltion awaiting our late arrival. Finished well with free use of room between check out from our room and departure for airport. Period in between was good with friendly staff, good surroundings including private beach, plenty of sun chairs/umbrellas and lots and lots of sun. Others have commented on drinks prices so no...
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Reviewed May 19, 2012
A holiday at the Elounda Bay Palace Hotel starts off upon your arrival where our staff will be waiting to greet you. One member of our concierge team will be allocated to you through our your stay and be on hand to assist you in making your holiday one to remember. Elounda is a unique destination set in a bay...
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For a first visit to Crete my wife and I decided on the Elounda Bay Palace Hotel on the eastern side of the Island located on the outskirts of the former fishing village which has many small fishing boats still in evidence around the harbour which is fringed by nice restaurants bars and greek supermarkets.
We booked through Thomsons and...
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Thank you for taking the time to write about your stay at the Elounda Bay Palace on Trip Advisor. The island of Crete has a wonderful and quite unexplored undersea life, which our dive team is on hand to show divers of every experience. They cover a wide range of diving expertise from the real beginners to experienced divers who...
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History: I arrived in Elounda after travelling Crete for 3 days, and turned up without a reservation to be greeted by a rather cautious lady called Maria (or Marie?) who was the front of house manager. I admit i looked a bit dodgy in shorts and tank top and scruffy. She took my money upfront, and someone showed me to...
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