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All 96 Agios Nikolaos hotels

Santa Marina Hotel

3.0 of 5 Hotel   |   4 Kapetanaki Street, Agios Nikolaos, Crete 72100, Greece
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Santa Marina Hotel
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39%
Ranked #39 of 96 hotels in Agios Nikolaos
A recent review
4 of 5 stars reviewed yesterday
Terri P Farnborough, England, United Kingdom
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  • Reviews (118)
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118 people have reviewed this hotel

Traveler rating
    12
    35
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19
61
5
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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English first
Farnborough, England, United Kingdom
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed yesterday NEW

Although this hotel was not what we were expecting ( we booked through Teletext - and were told we were booking a 4* so thought we were staying in the other Santa Marina Beach Hotel near Chania), it by all means was not appalling as stated in other reviews. For the money we paid it was very good vale, hence... More

Was this review helpful? Yes 1
Birmingham, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

I arrived late during he night to be welcomed by a nice man who helped me with my cases and then in the fridge there was, an . cold dish and some fruit . Really nice gesture and a cold drink would have been a good idea cheap and would have made a big different(maybe take it on board asmall... More

Was this review helpful? Yes 1
Blackpool, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Location - Ideal - right opposite the beach, but get there early as sun beds go very quickly and there aren't very many. (Two beds 1 umbrella 7 euros). Check In - Painless & efficient! - All the staff at the hotel were really polite & helpful - with maybe the exception of the bar man this week who could... More

Was this review helpful? Yes 2
MICHALIS C, Γενικός Διευθυντής at Santa Marina Hotel, responded to this review

Dear guests, Firstly we would like to thank you for being so kind and feedback You are helping us really much with that. We would like also to apologise for those incidents that annoyed you during your stay. Allow us to make some comments on your review. We have a 14 days menu based on greek and international cuisine we... More

Cardiff, United Kingdom
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We arrived at the hotel at 12.30am, the gentleman on reception was very polite and helpful, we was allocated our room with the minimum of fuss, when we arrived in our room, i looked in the mini fridge, to discover there was 2 meals and fruit for us which was unexpected but very welcome, so thank you for that nice... More

Was this review helpful? Yes 4
MICHALIS C, Γενικός Διευθυντής at Santa Marina Hotel, responded to this review

Dear guests, We would like firstly to thank you for feeding back in order to help us improve our service and either to inform our future guests. We would like also to say that you never said anything of these complaints at our reception desk so we would do anything for your pleasure. Thank you very much for the possitive... More

Athens
Top Contributor
75 reviews 75 reviews
34 hotel reviews
105 helpful votes 105 helpful votes
1 of 5 stars Reviewed 3 weeks ago

On business in Agios Nikolaos, we were booked into Santa Marina as our usual hotel was full. My room 401 was in the annex building across the road and not in the main building. On the positive side, the hotel is fairly central, parking could be found in the streets surrounding the hotel and the staff was polite. The room... More

Was this review helpful? Yes 3
MICHALIS C, Γενικός Διευθυντής at Santa Marina Hotel, responded to this review

Dear Sir, Firstly we would like to thank you for being so kind to feedback in order to help us improve our service.Our team tries really hard for our guest's pleasure. We want to apologise for all those things that annoyed you during your stay but allow us also to tone the fact that we offered you another room at... More

Blackpool, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

As hotelliers ourselves we get away when we can,( which is not often) so when we got the chance to go to Ag Nik again we jumped at the chance. We have not stayed at the Santa Marina before but certainly would again. The facilities are amazing, with the open air feeling all round the place. We stayed in the... More

Was this review helpful? Yes 3
MICHALIS C, Γενικός Διευθυντής at Santa Marina Hotel, responded to this review

Dear Guests, Thank you very much for being so kind to feed back in such a gentle and positive way. We hope in the future to have the opportunity to welcome you again at ''Santa Marina''. Kind Regards, The Hoel Management. More

1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 11, 2014

well ! as a former cabin crew person iv been all around the world! And I must say this hotel is wonderful, for me and my husband it was just what we needed. the hotel was lovely and clean and the best thing about it was the staff. They could not have done enough for you, for staff who work... More

Was this review helpful? Yes 6
MICHALIS C, Γενικός Διευθυντής at Santa Marina Hotel, responded to this review

Dear guests, We would like to thank you really much for feedingback. Your opinion counts a lot to us.We really appreciate that. We are looking forward to welcome you again at ''Santa Marina''. Kind Regards. The Hotel Management. More

Hull, Massachusetts
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 8, 2014

We stayed at the hotel first week in May 2014 we went a couples as we are due to be married in Ag Nik next year, we went to check out the location and 5 star hotels for our stay 2015 , we have now decided to stay in the Santa marina as it ticked all the boxes great location... More

Was this review helpful? Yes 5
MICHALIS C, Γενικός Διευθυντής at Santa Marina Hotel, responded to this review

Dear guests, Thank you really much for feedingback. It is really kind of you to be so honest and gentle to us through your review. We are looking forward to welcome you again next year. Kind Regards. The Hotel Management. More

Middlesbrough, United Kingdom
Contributor
19 reviews 19 reviews
8 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed June 5, 2014

Take a tip from me: the "1 review brigade" (those with only 1 review against their name) shouldn't be taken too serious, some are "unproven spiteful competitors". Maybe Trip advisor should ask to see proof of stay receipts? I have no affiliation with this hotel and promise this is a genuine, honest review to assist my fellow travellers. This is... More

Was this review helpful? Yes 11
MICHALIS C, Γενικός Διευθυντής at Santa Marina Hotel, responded to this review

Dear Sir, We would like to thank you for spending your time to feedback. We really appreciate the fact that you are so positive,gentle and honest to us. We hope to have the opportunity to welcome you again at ''Santa Marina''. Warm Regards, The Hotel Management. More

Reading, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 4, 2014

I was in Crete from 28th April 2014 to 14th May 2014..... When I arrived in the hotel just after midnight from Heraklion airport, there was not even a small bottle of water or a cold meat sandwich . This is the first welcome !!!! The food in the restaurant was DISGUSTING and the chef was turning the food in... More

Was this review helpful? Yes 1
MICHALIS C, Γενικός Διευθυντής at Santa Marina Hotel, responded to this review

Dear Mr. Yannis, Thank you really much for being so kind to feedback in order to help us improove our services. We are taking very seriously your review and be sure that our team tries very hard for our guest's pleasure. Allow us to make some comments on youe review. We are wondering why you were keeping on congratulate us... More

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Additional Information about Santa Marina Hotel

Address: 4 Kapetanaki Street, Agios Nikolaos, Crete 72100, Greece
Location: Greece > Crete > Lassithi Prefecture > Agios Nikolaos
Price Range (Based on Average Rates): $
Hotel Class:3 star — Santa Marina Hotel 3*
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Also Known As:
Santa Marina Agios Nikolaos
Santa Marina Hotel Crete/Agios Nikolaos

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Amenities

Bar / Lounge Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style
#6 Spa Hotel in Agios Nikolaos
Hotel Class
Number of rooms
125

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