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All 101 Agios Nikolaos hotels »

Iberostar Hermes

4.0 of 5
21 Akti Koundourou, Agios Nikolaos, Crete 72100, Greece
Hotel amenities
Iberostar Hermes
Ranked #15 of 101 hotels in Agios Nikolaos
4.0 of 5 stars 95 Reviews
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95 reviews from our community

    Trip type
Traveler rating
    25
    41
    21
    5
    3
Date Rating
Coatbridge, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed June 1, 2012 NEW

Excellent hotel good location. You are always welcome with a smile. Spotless rooms. Will definitely go there again !

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A TripAdvisor Member
1 review
5 of 5 stars Reviewed May 30, 2012 NEW

The hotel staff were friendly & helpful, and the food was excellent with plenty of choice to suit all tastes. We had a balcony sea-view room which was fantastic. There was a personal safe & small fridge, but the wardrobe locks need replacing in order to close the doors properly - handles or knobs would be better. Avoid the 4th... More

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Leeds, United Kingdom
Senior Contributor
25 reviews 25 reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed May 30, 2012 NEW via mobile

My girlfriend and I stayed here from 11th-24th May, and it was dreadful before we even got to the airport. We had bought the holiday through Thomson and had skipped through the booking process without selecting a sea view room by mistake. Literally 5 mins after we had booked we tried to rectify this but was unable on the website,... More

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See 8 more reviews by reemslaw for Agios Nikolaos
IberostarHoteles, Online Reputation Manager at Iberostar Hermes, responded to this review
June 4, 2012

Dear guests, Firstly, my most sincere apologies with respect for the different problems occurred during your booking and your stay with us. I deeply regret the failure in so many aspects to meet your expectations. We understand perfectly what holiday means and we always take in a very good consideration all our guest reviews. We will ensure that it does... More

northants
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 28, 2012

We have recently returned from out 3rd stay here and we had a great time.The staff are friendly and helpful(especially Maria in the restaurant)and the managers are not afraid to muck in when needed.It was very busy but there was always a table cleared for us and plenty of smiles.The food was very good with plenty of choice at breakfast... More

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Scarborough, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 28, 2012

My sister and I recently stay at the Hermes what a lovely hotel in a fantastic resort idea for single couple and families. Our gripe was that when we booked the holiday we requested a twin room with sea veiws (travelling without our husbands we did not intend to have late nights but we enjoy sitting on a balcony having... More

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northumberland england
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 23, 2012

E mailed ahead for mattress topper and high floor sea view room. Both supplied and made all the difference. Softer bed to sleep on and a wonderful view to wake up to every morning. Towels and sheets changed every 2 days, room clean and comfortable, food very adequate for price paid and the staff very attentive and friendly. Special mention... More

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Axminster, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 18, 2012
2
people found this review helpful

had a brill holiday. although didnt have a sea view room it was still fine. we did book half board but found drinks a little expensive so upgraded to all inclusive.food was excellent, catered for all tastes.staff all very helpful nothing was to much.entertainment was a little hit and miss although it was getting better as week went on.

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Cheltenham, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 11, 2012
2
people found this review helpful

Our second visit to the Hermes in a few years and we will definitely return. We paid extra for a sea view room and were not disappointed - the view is amazing and worth every penny. Each morning watching the sun rise in the beautiful Mirabello bay started our day just perfectly. We were half board and really enjoyed the... More

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IberostarHoteles, Online Reputation Manager at Iberostar Hermes, responded to this review
May 24, 2012

Dear guest Thank you for writing your review from your recent stay among us at Iberostar Hermes. We are grateful that you value us so highly. Thank you very much for your motivating comment. Your feedback motivates us to continue working with illusion and enthusiasm improving better services and facilities. We will continue working to improve your next experience with... More

1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 30, 2012 via mobile
3
people found this review helpful

Firstly, let me declare that I got this booking on a deal, so I didn't pay the going rate, and what I did get was marvellous value for money. I have stayed with Iberostar twice before and I firmly believe them to be the best All Inclusive hotel group catering to the upper end of the mass market. I have... More

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IberostarHoteles, Online Reputation Manager at Iberostar Hermes, responded to this review
May 15, 2012

Dear guest, First of all thank you very much for your motivating words. We are delighted to read that you felt welcome in our Iberostar Hermes . Thank you for describing with so a powerful words our complete services and facilities. We certainly will keep on working to maintain our high quality service and keep focus on customer satisfaction and... More

Glasgow, United Kingdom
Contributor
11 reviews 11 reviews
Reviews in 9 cities Reviews in 9 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed April 23, 2012
8
people found this review helpful

We have stayed at this hotel about 12 times, which really says it all.(couple in their 50's) The staff are wonderful the chef does wonders with his budget and the location in particular is terrific. From the front of the hotel you will have a superb view of Mirabello Bay. Turn right coming out the hotel and you are a... More

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IberostarHoteles, Online Reputation Manager at Iberostar Hermes, responded to this review
April 27, 2012

Dear guest, First of all, Thank very much for sharing this nice comment. The head departments have been informed about your wonderful feedback so they can share your motivating words with our team. Your positive Encourage words motivated us to keep on working with illusion and enthusiasms. We are improving our services and studying the possible renewal of the hotel... More

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Additional Information about Iberostar Hermes

  • Hermes Hotel Agios Nikolaos
  • Hermes Hotel Crete
  • Hermes Agios Nikolaos
Address: 21 Akti Koundourou, Agios Nikolaos, Crete 72100, Greece
Price Range: PLN: $

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