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Mitsis Serita Beach Hotel

, Anissaras, Hersonissos, Crete 70014, Greece
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Mitsis Serita Beach Hotel
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1,058 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (170)
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All months
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed in the Mitsis Serita at end of August 2015 (just got back). Food is good - not sure why some people complain it's bland - there is a wide choice. Pools are good - but there could be more supervision of the second pool. Wifi - really bad. Saw a review from July and nothing has changed. Other -... More 

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Belfast, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

where do I start we arrived late on 18th aug but they didn't have our room sorted so they put us in a family room for the first night and told us we would have to move the next morning , no hassle next morning went to reception were given our new room and as a way of making amends... More 

Was this review helpful? Yes 1
nikosdelta, Διευθυντής at Mitsis Serita Beach Hotel, responded to this review

Dear Guests, Thank you for choosing the Mitsis Serita Beach for your holiday accommodation and for your kind and detailed review regarding your stay on Tripadvisor. We are more than happy you enjoy your stay with us and had a magic atmosphere, found food superb and our staff from cleaners up to bar & restaurant staff, fantastic with special concern... More 

coventry
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Just returned from a great week at the Serita Beach hotel. It is wonderfully clean has amazing views with great pools and numerous sunbeds. The staff are great especially Niki, Vasilis and Vi Vi. Food OK, think the Taverna could be better used in the day as a snack bar to save you going into the restaurant. Only downside is... More 

Was this review helpful? Yes 1
nikosdelta, Διευθυντής at Mitsis Serita Beach Hotel, responded to this review

Dear Guests, Thank you to describe your impressions on your review regarding your stay at Tripadvisor. We highly appreciate that you have taken the time to give us your feedback and comments, helping us in this way to improve our services. We would like to thank you also regarding your comments for our wonderfully clean Hotel with its amazing views,... More 

2 reviews
4 of 5 stars Reviewed 1 week ago

Just returned from Serita Beach after our lovely week. We did have to spend first night at Stella Palace due to overbooking. However, our treatment at both hotels was wonderful. Serita's accommodation is lovely. The hotel and its surroundings are cleaned and maintained constantly. The pools were great too - for all ages. We liked the restaurant and food, service... More 

Was this review helpful? Yes
nikosdelta, Διευθυντής at Mitsis Serita Beach Hotel, responded to this review

Dear Guests, Thank you for choosing the Mitsis Serita Beach for your holiday accommodation and for your kind and detailed review regarding your stay on Tripadvisor. Our team is extremely committed to delivering the best vacation experience for our guests. We apologize for the inconvenience caused due to reallocation of one night close by. We are more than happy you... More 

Manchester, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

Just got back from the serita beach having spent a week there with my family ok the the negatives .bathrooms to small in the apartments.wifi is terrible the hotel needs a greek night it doesnt have one you could be anywhere you wouldnt know you were in greece .the hotel entertainment isnt good and needs something. positives food is good... More 

Was this review helpful? Yes
nikosdelta, Διευθυντής at Mitsis Serita Beach Hotel, responded to this review

Dear Guests, Thank you for choosing the Mitsis Serita Beach for your holiday accommodation and for your detailed review regarding your stay on Tripadvisor. Kindly note that we welcome our guests suggestions, so that we can continue to offer a well-balanced value for money. We are happy you enjoy your stay with us and found Hotel clean, the food good... More 

Prague, Czech Republic
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Mitsis Serita Beach is really beautiful and amazing hotel full of friendly, amazing, kind and helpful people. One week here is not enough and if you want to spend fantastic vacation, then this is a place for you. The rooms are lovely and clean, there is mini bar (you can find there water, mirinda, coca cola and more, which is... More 

Was this review helpful? Yes 1
nikosdelta, Διευθυντής at Mitsis Serita Beach Hotel, responded to this review

Dear Guests, Thank you for choosing the Mitsis Serita Beach for your holiday accommodation and for your kind comments and detailed review on Tripadvisor regarding your stay. Our team is really proud to know that we exceeded your expectations,you enjoy our services & hospitality and found the Hotel beautiful & amazing and had a fantastic vacation. We are also happy... More 

Larnaka City, Cyprus
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

As a family of 2 adults and 2 children, we booked the Serita Beach Hotel along with another 10 members of our family. They arrived before us and were told that the hotel was overbooked which of course was not a good start. They were transferred to the Bella Beach Hotel close by for one night and taxis were arranged... More 

Was this review helpful? Yes
nikosdelta, Διευθυντής at Mitsis Serita Beach Hotel, responded to this review

Dear Guests, Thank you for choosing the Mitsis Serita Beach for your holiday accommodation and for your detailed review regarding your stay on Tripadvisor. Our team is extremely committed to delivering the best vacation experience for our guests. We apologize for the inconvenience caused due to reallocation of one night close by. Also we welcome our guests suggestions, so that... More 

Barnsley, England, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Had a week holiday starting 8th August 2015. Myself my partner & our two boys aged 10 & 7.On our arrival( almost midnight) first impressions looked very clean in reception area. Was told we didn't have a room with a sea view...... Was a bit disappointed ......but these things happen. Because of how late it was they had prepared a... More 

Was this review helpful? Yes
nikosdelta, Διευθυντής at Mitsis Serita Beach Hotel, responded to this review

Dear Guests, Thank you for choosing the Mitsis Serita Beach for your holiday accommodation and for your review regarding your stay on Tripadvisor. Our team is extremely committed to delivering the best vacation experience for our guests. We apologize for not having met your expectations of room size, which by the way it is according to the booked room types... More 

Enfield, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I spent 9 days at the Mitsis. The room was nice, but I paid for an upgrade to a sea view. and got a view of the restaurant roof top. The staff are very friendly and helpful, especially Nikki at the pool bar she was great! The food in the main restaurant was awful. Luke warm, and very poor quality... More 

Was this review helpful? Yes
nikosdelta, Διευθυντής at Mitsis Serita Beach Hotel, responded to this review

Dear Guests, Thank you to describe your impressions on your review regarding your stay at Tripadvisor. We highly appreciate that you have taken the time to give us your feedback and comments, helping us in this way to improve our services. We were surprised by your comments regarding first, the pool water checking, as its checked three times minimum daily,... More 

Worcester
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I spent 10 days at this hotel at end of July 2015 with my family.let's start with the good things first, our room 108 was cleaned every day, the staff at the hotel were amazing, especially the 2 girls at the pool bar the were so friendly and helpful, staff in the main hotel very good, receptionists were very helpful... More 

Was this review helpful? Yes 2
nikosdelta, Διευθυντής at Mitsis Serita Beach Hotel, responded to this review

Dear Guests, Thank you for spending your holiday at the Mitsis Serita Beach and for sharing your review on Tripadvisor. Our team is extremely committed to delivering the best vacation experience for our guests. Suggestions are very welcome helping us in this way to improve our services so that we can continue to offer a well-balanced value for money. Our... More 

Hotel Review Summarization

What travelers say

  • Animation Team(29)
  • Very good(16)
  • Pool bar(11)
  • Air conditioning(4)
  • Water slide(3)
  • Reception staff(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Hotel & grounds (171)
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Pool/beach area (137)
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Bathroom (18)
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Family/play areas (24)
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Room/suite (75)
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View from room (52)
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Dining (29)
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