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Crowne Plaza Hotel Brussels - Le Palace

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Rue Gineste 3, Saint-Josse-ten-Noode, Brussels 1210, Belgium
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Crowne Plaza Hotel Brussels - Le Palace
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Crowne Plaza Hotel Brussels - Le Palace
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1,178 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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White Lake, Michigan
Top Contributor
50 reviews 50 reviews
17 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed for 1 night on our last evening in Belgium. The hotel is in a great location and an easy walk to the north station, as well as the rest of the city. It's a 12 minute train ride to the airport (although we took a taxi due to the strike!) The wifi worked well, front desk check in... More 

Was this review helpful? Yes 1
rm_hurkmans, General Manager at Crowne Plaza Hotel Brussels - Le Palace, responded to this review

Dear mollypollywog, Nice to hear that you were satisfied with our hotel and services. I apologize for the a bad night sleep. At Crowne Plaza hotels we know how important sleep is and that's why we offer our Sleep Advantage Program. We provide the luxury Dux beds from Sweden to our guests and if there's a problem with one of... More 

1 review
4 of 5 stars Reviewed 3 days ago NEW

Great hotel, and very good location close to everything, north train station,the mall, the center of the city it's juts perfect. The hotel is very clean, Breakfast is ok, customer service is ok, only the concierge person was no help so I went to Sheraton hotel around the corner and got all the help needed. WiFi work very slow, tv... More 

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Germany
Contributor
15 reviews 15 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Room was good, internet TV was fantastic. Nevertheless the noise level coming from the street makes it difficult to sleep at night which is unfortunate. The noise coming from the Housekeeping staff starting at 7h45 am is terrible. We were on vacation and wanted to sleep in but could not because the HK staff were banging away in the corridor.... More 

Was this review helpful? Yes 1
rm_hurkmans, General Manager at Crowne Plaza Hotel Brussels - Le Palace, responded to this review

Dear Bikerchick33, It's very nice to read that you in general you enjoyed your stay with us, especially the room, internet tv and breakfast selection. I'm sorry we couldn't make your stay memorable, as this is what we're aiming for. Your valuable feedback is shared with the teams involved and we'll do everything we can to make sure it doesn't... More 

San Jose, CA
Top Contributor
50 reviews 50 reviews
49 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Stayed in this hotel on recent business trip to Brussels. It's located close to center of the city (15 min walk to the main square) and very close to the North train station (about 5-8 min) which is 3 stops away from airport. Room was pretty basic but comfortable. I was not able to get it colder with air conditioning... More 

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rm_hurkmans, General Manager at Crowne Plaza Hotel Brussels - Le Palace, responded to this review

Dear gbumaga, Thanks you for taking the time to share your positive feedback and for being our guest! Also many thanks for your valuable comments on services we can do better. We're striving to get better every single day and your feedback helps us to do so. We hope we may welcome you back. Best regards Rogier M. Hurkmans Managing... More 

Edinburgh, United Kingdom
Contributor
16 reviews 16 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 1 week ago

As always. Requested an was allocated a quiet room.However the noise from outside was very loud all through these night particularly from the emergency services sirens.There was no life in or around this Hotel

Was this review helpful? Yes 2
rm_hurkmans, General Manager at Crowne Plaza Hotel Brussels - Le Palace, responded to this review

Dear GerryMcCann, Thanks for staying with us. I'm sorry to read that you find our hotel boring due to the missing life around the hotel. The hotel is ideally situated between the city centre and the office district at the end of the main shopping street (Rue Neuve) of Brussels, near Metro stop Rogier. Indeed, if you're looking for a... More 

Las Vegas, Nevada
Top Contributor
85 reviews 85 reviews
20 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for two nights and would stay again! The location is very convenient to the Gare du Nord train station and also to the Grand Square, both being about a 5-10 min. walk away. The hotel does have breakfast which was a pretty interesting and eclectic spread and a lounge/bar to have a few drinks before heading upstairs.... More 

Was this review helpful? Yes 1
Benjamin T, Director of Operations at Crowne Plaza Hotel Brussels - Le Palace, responded to this review

Dear rocsmom0304, Many thanks for your sweet comments, we love to read that you love our great location in the center of Brussels. we hope to welcome you again soon. Greetings from the heart of Belgium, Benjamin Tenius Director of Operations More 

Bhopal, India
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent location with pick-up and drop facilities from airport, every 20 odd minutes, very friendly, courteous staff, spacious rooms and a grand lobby.....what else you want for a couple of days business trip ?? I was there along with few of my colleagues in last week of March for a conference, and I enjoyed every moment of it. Shall recommend... More 

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TLV
Top Contributor
57 reviews 57 reviews
54 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is located within walking distance of Gare du Nord (5 minutes) and the old city (10 minutes). The room was spacious, with a good size bathroom. WIFI was free and very good. The price was very good comparing to the service I received.

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Benjamin T, Director Of Operations at Crowne Plaza Hotel Brussels - Le Palace, responded to this review

Dear grooveTlv, Thanks for your good review. We are glad that you love the convenient location, spacious guest rooms and bathrooms as well as the Free WiFi all delivered with the famed Le Palace Service ;-) See you again soon. Benjamin Tenius Director of Operations More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Crowned Plaza Brussels Impressive reception & good staff, warm & welcoming. Rooms are tidy & comfortable. Bathroom is fine all the usual including hairdryer. No trouser press but a good iron & board. The only let down was something small. The loo paper is Kleenex but softer version would be wonderful.Hotel info is on tv not in a booklet or... More 

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Benjamin T, Director of Operations at Crowne Plaza Hotel Brussels - Le Palace, responded to this review

Dear michael l, Thanks for your kind and detailed review of our hotel and services. We are happy to read that you enjoyed the reception and the room facilities. It indeed is a hassle sometimes with the demagnetized key cards and we hope to upgrade to a keycardless solution in the future. For our IHG Rewards members we also offer... More 

Paris, Texas
Contributor
19 reviews 19 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

It is a pleasure to return to the Crown ! The rooms are large - the advantage of an art deco hotel, every space is very comfortable! It is tidy and the bed is wonderful!! The breakfast is very good! specially the smoothies and good variety - Only light problem is the staff in contact with people, not everyone (!)... More 

Was this review helpful? Yes
Benjamin T, Director of Operations at Crowne Plaza Hotel Brussels - Le Palace, responded to this review

Dear 421ALB, Many thanks for your comments on your past stay with us. We love it that you love of the spacious, art deco interior of our hotel! Great that you love our luxurious DUX beds. Being a hotel that believes in the future young hoteliers we do have team members who are working hard to becoming true Crowne Plaza... More 

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