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Hilton Brussels City

4.0 of 5 Place Rogier 20 | Sint-Joost-ten-Node, Saint-Josse-ten-Noode, Brussels 1210, Belgium
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Hilton Brussels City
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Hilton Brussels City
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1,366 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Brussels, Belgium
1 review
2 of 5 stars Reviewed 2 days ago NEW

Worst Hilton I've ever been. Too noisy in the middle of the night (like a marketplace on the 5th floor), totally not impressed by staff, inefficiency at breakfast and overcharging at check out (and not only by me). The latter dissapointed me the most. It left me the impression of organized cheating.

Review collected in partnership with Hilton Hotels & Resorts

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Canberra, Australia
Contributor
14 reviews 14 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I had a stop over in Brussels for around 24 hours, work booked me into this hotel. with construction going on in the front of the hotel, the cab could not reach the front door, so you have to struggle with your luggage into the hotel. Reception staff was EXCELLENT, mentioned to me that as a single room it was... More 

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Humble, United States
1 review
3 of 5 stars Reviewed 5 days ago NEW

Small room and bathroom. Mattress was not very thick. Was not the most comfortable bed to sleep on. Over all was VERY DISAPPOINTED in this Hilton and would not stay here again. This property is not up to the normal Hilton standards in the room arena. Hotel was modern and well kept in the public areas.

Review collected in partnership with Hilton Hotels & Resorts

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1 review
3 of 5 stars Reviewed 5 days ago NEW

BEWARE OF PARKING HERE. OUR CAR GOT CLEANED OUT AFTER DAY SHOPPING IN MARKETS. EVERYTHING, INCLUDING COATS, ETC WAS TAKEN. HOTEL SAID THIS IS QUITE COMMON! We booked a deluxe room, was comfy. Our mini bar was empty, which wasn't filled up the 2nd night either. Only 2 coffees and 2 creams in the 'tea/coffee facilities' therefore could only have... More 

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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I just stayed for 3 nights at the Hilton Brussels City Hotel. The first thing that one notices when arriving at the hotel is that the whole Place Rogier which happens to be exactly in front of the hotel is one big construction site (and it's been like this for a very long time), but travelling to Brussels so often... More 

Was this review helpful? Yes 1
VieriBiticchi, General Manager at Hilton Brussels City, responded to this review

Dear Guest, Thank you for taking the time to leave a review on Tripadvisor. We are glad to read that you overall enjoyed your stay with us, nonetheless we sincerely regret you encountered some cleanliness issues in your room. Please do rest assured that your feedback has been taken very seriously and handled promptly to prevent it from re occurring.... More 

Brussels, Belgium
1 review
4 of 5 stars Reviewed 1 week ago

Excellent location and very friendly staff. Food in restaurant was good value and tasty. Room rather cramped, but comfy. Building work in square outside hotel, but hotel was quiet inside. Very comfortable bed.

Review collected in partnership with Hilton Hotels & Resorts

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VieriBiticchi, General Manager at Hilton Brussels City, responded to this review

Dear Guest, Thank you for your review! We are glad to read your enjoyed your stay with us and particularly appreciated our service level and food offerings at our Bien Belge Restaurant. With pleasure I will share with our team. We sincerely hope to welcome you back in the near future and hopefully the works in the square facing the... More 

Senior Contributor
32 reviews 32 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Most reviews are right, but my room had a good size and a big bathroom, although it only had bath tub, toilet and a Lavabo . It was clean, bed and pillows were very good. Yes, the heating could only be adjusted in the bathroom, should be the other way around. Wellness was nice. Gym a bit warm like in... More 

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VieriBiticchi, General Manager at Hilton Brussels City, responded to this review

Dear Guest, Thank you for your review on tripadvisor and your constructive feedback. We are glad to read you appreciated your room and service level from our staff, with pleasure I will share. Concerning our breakfast, a la carte options are inclusive and available, we will increase signage to make it more clear for all our guests. Also I have... More 

Liskeard, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed for two nights to see the Christmas markets which were very attractive. The good points about the hotel were its reception staff, the restaurant and bar, again with happy and helpful staff. Not really bothered by the roadworks because we were there over the weekend.However - the room was overlooking an internal well where we could hear the... More 

Was this review helpful? Yes 1
VieriBiticchi, General Manager at Hilton Brussels City, responded to this review

Dear Guest, Thank you for taking the time to leave a review on tripadvisor. We regret about your mixed feeling concerning your stay. It is a pleasure to see that you appreciated the service level of our staff and our breakfast offering. Concerning your room, please note that in February we will receive brand new pillows for all our guest... More 

London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We are just finishing up a two night stay a Hilton Brussels city. I came with my husband to enjoy the Christmas markets and famous winter wonderland and was extremely impressed by my stay here. I have no idea what he bad reviews are about! The only issue was finding the hotel and the car park which is not their... More 

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USA
Top Contributor
68 reviews 68 reviews
20 hotel reviews
72 helpful votes 72 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Perhaps as an HHonors Diamond member, I am getting too used to good quality hotels. This Hilton is definitely not one of them. First, at check in, there was no recognition of my Diamond status (and since I personally spend over $ 30,000 a year at Hiltons, it is nice to be recognized as a loyal customer). Second, there is... More 

Was this review helpful? Yes 1
VieriBiticchi, General Manager at Hilton Brussels City, responded to this review

Dear Guest, Thank you for your review and your loyalty towards our brand. We sincerely regret that your stay did not meet your expectations. Please rest assured that guest recognition is our key focus and apologise this was not the case during your stay. We have traced back your booking and our Front Desk Manager is now contacting you and... More 

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Additional Information about Hilton Brussels City

Address: Place Rogier 20 | Sint-Joost-ten-Node, Saint-Josse-ten-Noode, Brussels 1210, Belgium
Phone Number:
Location: Belgium > Brussels > Saint-Josse-ten-Noode
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Brussels City 4*
Number of rooms: 283
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Also Known As:
Hilton Brussels City Hotel Saint-Josse-Ten-Noode
Brussels Hilton
Hilton Brussels City Belgium

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