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Hilton Brussels City

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Place Rogier 20 | Sint-Joost-ten-Node, Saint-Josse-ten-Noode, Brussels 1210, Belgium
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Hilton Brussels City
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Hilton Brussels City
Hilton Brussels City
Hilton Brussels City
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1,467 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mumbai (Bombay), India
Contributor
14 reviews 14 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Great location in heart of Brussels and you can walk to most of the prominent locations of the city from here.Breakfast quality very good but wi fi was a major turn off since you need good network connectivity when on move to search places and use social media and this was a turn off .Bed quality could be better and... More 

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2 reviews
3 of 5 stars Reviewed 6 days ago NEW

I stayed for one night in relation to business in Brüssel. The hotel is situated centrally, the service is fine, the food ok. But be aware of that the rooms are small, but really ok for one person on a business trip. Wifi works perfect. It was my second time at the hotel.

Was this review helpful? Yes
Contributor
20 reviews 20 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago

The Pros: - This is a nice hotel, nice rooms as a diamond member. - Location is great and near a shopping mall and easy access to the shops and restaurants. - Breakfast area and food were very nice. - Was given 3 vouchers for free drinks. The Cons: - The hotel has given 3 vouchers for free drinks, the... More 

Was this review helpful? Yes 1
VieriBiticchi, General Manager at Hilton Brussels City, responded to this review

Dear Guest, Thank you for taking the time to leave a review on Tripadvisor. We regret to read not all areas of your stay met with your expectations. Your feedback has been shared with the respective departments for improvement and a consistent approach. Please note that our drink vouchers, as written on the back, entitle our guests a choice from... More 

Notts
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel was very clean and comfortable and well situated for exploring the city and all of It's attractions. The breakfast was enjoyable with a variety of food to choose from. Unfortunately due to the building works outside the hotel we were awoken hours before our planned rising hour when the builders began their days work.

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VieriBiticchi, General Manager at Hilton Brussels City, responded to this review

Dear Guest, Thank you for your review on Tripadvisor. We are glad to read you enjoyed our rooms offering and location. Also, thank you for your feedback concerning the breakfast, we have been focusing for some time to ensure a great experience and with pleasure I will share your feedback to the team. On different note, I sincerely apologise concerning... More 

Antwerp, Belgium
Top Contributor
115 reviews 115 reviews
88 hotel reviews
195 helpful votes 195 helpful votes
4 of 5 stars Reviewed 1 week ago

Since my last review we had another 3 stays in this hotel and I must admit that our last 3 stays were much better than the first one. Our first stay was in the middle of the X-mas chaos (overcrowded, full of tourists, chaotic breakfast...) and it was obviously hard to cope with this chaos for the hotel. Our last... More 

Was this review helpful? Yes 1
VieriBiticchi, General Manager at Hilton Brussels City, responded to this review

Dear Guest, Thank you for having given us a second chance! We are glad you enjoyed your stay with us and especially the comfort of our Scandinavian style relaxation area, which indeed offers a 24/7 work out room, steam room and sauna. A particular thank you for your comments toward our team which I have shared with great pleasure. We... More 

Hong Kong, China
Top Contributor
162 reviews 162 reviews
155 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stay in the Hilton property in mid March for 3 days for business. When compared with my previous stay about 1.5 years ago, the stay this time is much more better - mainly because my reservation is upgraded to a Deluxe room. The deluxe room, 612, that I stay this time is very nice - it is much larger... More 

Was this review helpful? Yes 2
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

we had a nice dinner in the bien belge restaurant. Good food and very good service. Breakfast was equally nice too. Just a little disappointed to be in a small room. ( box like literally ) and the sound proofing not great either. Hotel is very easily accessible as the metro is nearby and walking distance to shopping centres and... More 

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Brussels, Belgium
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The hotel is good, rooms are clean and breakfast is excellent. Staff is helpful and nice. The main problem is that a 50 euro per night is blocked on the credit card and it is hard to un-block the amount!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Boston, Massachusetts
Contributor
14 reviews 14 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Without a doubt the worst hilton I have ever stayed in. The rooms are tiny... The entire hotel is shabby and in need of an upgrade and a good cleaning. There was some food left behind in the minibar by a previous guest which gave off a nasty odor. The air conditioning unit came on by itself at 3am -... More 

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VieriBiticchi, General Manager at Hilton Brussels City, responded to this review

Dear Guest, I would like to apologise for the experience you encountered. Please do rest assured this does not reflect our usual offering. I would be grateful if you could contact me directly at res.brusselscity@hilton.com so that I may trace back your booking. It will then be my priority to get in contact with you personally. Thank you and look... More 

Dublin, California
Top Contributor
99 reviews 99 reviews
27 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The rooms were ok at best. The bar tender was a jerk and very rude. Location was great. However, I wouldn't stay here again and made a mistake staying here this time. I should have stayed at the local Bestwestern. For the money, it is a better option.

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VieriBiticchi, General Manager at Hilton Brussels City, responded to this review

Dear Guest, Thank you for taking the time to leave a review. I sincerely regret about your experience with our staff. We have a habit of usually receiving great feedback concerning our team efforts and would therefore be grateful if you could share with me additional details to ensure a prompt follow up. You can reach me at res.brusselscity@hilton.com Thank... More 

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