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Hilton Brussels City

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Place Rogier 20 | Sint-Joost-ten-Node, Saint-Josse-ten-Noode, Brussels 1210, Belgium
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Hilton Brussels City
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1,573 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (219)
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Trelleborg, Sweden
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

First the bad news, in front of the hotel is a huge building site, the closest 300 meter towards the city center isnt the best Brussels has to offer, smell of urine etc in the late evening walking home from Grand Place. Good things now, we had a very nice room on the 7th floor, (room 711). Huge King size... More 

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VieriBiticchi, General Manager at Hilton Brussels City, responded to this review

Dear Guest, Thank you for taking the time to leave a review on Tripadvisor. We are glad to read you overall enjoyed your stay with us and in particular the comfort of your room. Please be informed that the works on the square facing the hotel will soon come to completion and will bring a great uplift to the whole... More 

Doha, Qatar
Level Contributor
2 reviews
1 of 5 stars Reviewed 2 weeks ago

I stayed with my Wife from July 6th till July 11th. The Hotel itself is V.Good in Location but they have a "SERIOUS" problem with the staff Impoliteness !! The Breakfast Restaurant are having a Hostess Lady which treat the guest like they are in Military service not in a Hotel like Hilton... She's extremely rude in her staring to... More 

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VieriBiticchi, General Manager at Hilton Brussels City, responded to this review

Dear Guest, Thank you for your review on Tripadvaisor. All of our guests feedback in read with true interest and revised daily within the team to always seek improvements. I sincerely apologise for the experience you encountered which does not reflect the usual service delivery we are accustomed to. Please rest assure that I have addressed the matter promptly with... More 

Travelers are raving about these Saint-Josse-ten-Noode hotels

Warrington, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Hilton central is a great location 10minutes from the station and very close to shopping and restaurants. The main cities attractions are close and a lovely stroll along the main shopping area. I didn't have food here because there are Lovely steak bars close by. Very nice rooms some smaller than others, but has all the things you need.... More 

Was this review helpful? Yes
VieriBiticchi, General Manager at Hilton Brussels City, responded to this review

Dear Guest, Thank you for your review! We are glad to read you fully enjoyed your stay with us and in particular our location. Indeed we are 10 minutes walk from the north station which comfortably connects you directly to the Brussels International Airport and neighbouring cities like Bruges. Thank you very much for having chosen the Hilton Brussels City... More 

1 review
1 of 5 stars Reviewed 2 weeks ago

Stayed here for 6 consecutive weeks. Never received recognition/upgrades as Gold member. Rooms are very old and inconsistent with each other, so you never know what you will get. Internet is a true horror and they always have an excuses why it may not be working. Check-out has been bad sometimes, as their systems break down and they aren't able... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We got here before our reservation was ready but they took our bags and we went to the restaurant. There, Emmanuel set us up with some drinks and chatted with us about local beers and points of interest. After we checked in, we took a nap in the wonderfully fluffy bed. Later we enjoyed the wet sauna. This hotel is... More 

Was this review helpful? Yes
VieriBiticchi, General Manager at Hilton Brussels City, responded to this review

Dear Guest, Thank you for your delightful review! We are glad to read you fully enjoyed your stay with us and was able also to enjoy our relaxation room with our sauna and steam room. With pleasure I will pass on the personal comments concerning the good service delivery of Emmanuel. Thank you very much for having chosen the Hilton... More 

Karachi, Pakistan
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed at the hotel for a night during my visit to Brussels. Being a member of HHonors program, I have had the pleasure of staying at numerous Hilton properties but this experience was quite the opposite to the previous ones. The room was extremely small and I could barely walk around with a big suitcase that I was carrying.... More 

Was this review helpful? Yes
VieriBiticchi, General Manager at Hilton Brussels City, responded to this review

Dear Guest, Thank you for your review on Tripadvisor. I sincerely regret to read that your stay did not fully meet your expectations particularly concerning the size of your room. Please be advised that we offer a range of guest rooms which also vary in size ranging from single to standard, deluxe and suites. I am glad to see the... More 

Miri, Malaysia
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Positives It's a good hotel for sleeping : Room 801 was very quiet It is near the Nord Train station Bar and restaurant staff are good Good prices on the weekend Hilton Honors app worked fine for online check in King size beds are great Good air on and black out curtains Nice bar with New Zealand wine available, nice... More 

Was this review helpful? Yes
VieriBiticchi, General Manager at Hilton Brussels City, responded to this review

Dear Guest, Thank you for your review on Tripadvisor. I am glad you overall enjoyed your stay with us and highly appreciate your detailed feedback as it enables me to clearly address areas which may require improvement. Please be advise that we are in the process of adding a second coffee machine in the breakfast room to avoid possible queues... More 

Antwerp, Belgium
Level Contributor
124 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 209 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stay here about once a month. I agree it is not the hippest hotel in town but the weekend rates are often reasonable, the breakfast is (usually) good, the (kingsize) beds are comfortable, the location is good and the Gold benefits are good, we are always been looked after by the friendly staff. We also love the sauna and... More 

Was this review helpful? Yes
VieriBiticchi, General Manager at Hilton Brussels City, responded to this review

Dear Guest, Thank you for your loyalty and your review on Tripadvisor. I am glad to read we are your chosen property for Brussels and that the team is taking good care of you during your stays. Also very glad to read that you take full advantage of our recreational facilities. I look forward in welcoming you back in the... More 

London, United Kingdom
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Another trip to Brussels; and another stay at the Hilton on Place Rogier. This hotel is fine; central location, and easy metro links. But it's pretty uninspiring. The last two times I've been, I've ended up in a single bed, and room service (it was late!) was ok but nothing to write home about. Perfectly adequate; but not on a... More 

Was this review helpful? Yes
VieriBiticchi, General Manager at Hilton Brussels City, responded to this review

Dear Guest, Thank you for taking the time to leave a review on Tripadvisor. I regret to read we were unable to exceed your expectations during your stay. Concerning your room, please be advised that we offer a range of guest rooms which vary also in size from single to classic, deluxe and Suites. I appreciate your comment concerning the... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Hotel is old style with small lobby, gym, restaurant and rooms. Very noisy from nearby major streets and shopping areas. Large construction project in square was active during our stay compendium g noise level. Area seemed to have a lot of crime as sirens occurred all day and night. Restaurant was a little cramped during busy hours with limited variety.

Was this review helpful? Yes
VieriBiticchi, General Manager at Hilton Brussels City, responded to this review

Dear Guest, Thank you for your review on Tripadvisor. I regret to read your stay did not meet your expectations and apologise for any inconveniences caused. Indeed the renovation works on the square have not yet come to a full completion. We trust that once completed it will provide a great uplift to the whole area. Concerning the sirens, please... More 

Hotel Review Summarization

What travelers say

  • Very good(15)
  • Grand place(10)
  • Train station(3)
  • First nights(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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